2021-02-19 00:06:06:{"id":1429828871,"number":122584,"threads":1,"type":"email","folderId":2133524,"status":"active","state":"published","subject":"Ryan Kuphal Price Match Estimate","preview":"Hello! Attached is the estimate we were provided for a similar door to the Lincoln 3000 2 inch thick door with non-insulated windows. Thank you, Ryan Kuphal 952-356-9349","mailboxId":151654,"assignee":{"id":184619,"type":"user","first":"Clay","last":"Kriechbaum","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184619.69001.jpg","email":"clayk@reliablegaragedoor.com"},"createdBy":{"id":406176456,"type":"customer","first":"Ryan","last":"Kuphal","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"ryankuphal@gmail.com"},"createdAt":"2021-02-18T16:59:46Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-18T17:05:56Z","customerWaitingSince":{"time":"2021-02-18T16:59:46Z","friendly":"6 min ago"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":406176456,"type":"customer","first":"Ryan","last":"Kuphal","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"ryankuphal@gmail.com"},"customFields":[],"_embedded":{"threads":[{"id":4138469912,"type":"lineitem","action":{"type":"default","text":"Billing Department assigned to Clay Kriechbaum","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"assignedTo":{"id":184619,"type":"user","first":"Clay","last":"Kriechbaum","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184619.69001.jpg","email":"clayk@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-18T17:05:56Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184619"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"}}},{"id":4138454089,"type":"lineitem","action":{"type":"moved","text":"Reliable . moved this conversation from the Reliable Garage Door mailbox","associatedEntities":{"mailbox":2691}},"source":{"type":"web","via":"user"},"createdBy":{"id":322360,"type":"user","first":"Reliable","last":".","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/322360.251276.jpg","email":"info@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-18T17:01:55Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/322360"}}},{"id":4138444648,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"
Hello!\n

<\/div>\n
Attached is the estimate we were provided for a similar door to the Lincoln 3000 2 inch thick door with non-insulated windows.<\/div>\n

<\/div>\n
Thank you,<\/div>\n

<\/div>\n
Ryan Kuphal<\/div>\n
952-356-9349<\/div>\n<\/div>","source":{"type":"email","via":"customer"},"customer":{"id":406176456,"first":"Ryan","last":"Kuphal","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"ryankuphal@gmail.com"},"createdBy":{"id":406176456,"type":"customer","first":"Ryan","last":"Kuphal","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"ryankuphal@gmail.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-18T16:59:46Z","_embedded":{"attachments":[{"id":336794264,"filename":"Door Power Estimate.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":501882,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1429828871\/attachments\/336794264"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1429828871\/attachments\/336794264\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/336794264\/9ecc3fd32e60efdfdf6a4eca01634cb8295d5c14\/Door%20Power%20Estimate.pdf"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/406176456"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/406176456"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1429828871"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/151654"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/406176456"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/406176456"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1429828871\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184619"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1429828871\/122584"}}} 2021-02-19 02:26:45:{"id":1429790374,"number":122581,"threads":1,"type":"email","folderId":377701,"status":"active","state":"published","subject":"Karen left a review for Reliable Garage Door on Google My Business","preview":"Reply to their review Good job, you got a new 5-star review Read review Karen K Super friendly staff & technicians! Thank you so much for going above and beyond & valuing me as one... Replying to","mailboxId":34936,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":260198168,"type":"customer","first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"createdAt":"2021-02-18T16:27:53Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-18T19:26:44Z","customerWaitingSince":{"time":"2021-02-18T16:27:53Z","friendly":"10:27am"},"source":{"type":"emailfwd","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":260198168,"type":"customer","first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"customFields":[],"_embedded":{"threads":[{"id":4138967075,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-18T19:26:44Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4138317069,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Reply to their review
<#m_-79366067925027599_>
<#m_-79366067925027599_>
<#m_-79366067925027599_>
Good job, you got a new
5-star review
Read review
<https:\/\/business.google.com\/reviews\/l\/14087477200866712908\/r\/ChdDSUhNMG9nS0VJQ0FnSUN5cjlyRnV3RRAB?utm_campaign=gmb_notifications&utm_medium=desktop.email&utm_source=local_review&trk=https%3A%2F%2Fnotifications.google.com%2Fg%2Fp%2FAD-FnEwDYuJRhMv9OOcm8zCQ31BPjIa4udFdMtErif8HqVsySIbM893YAqOg1Cix42AIflIQCAB3FFq55A2fz3M>
Karen K
Super friendly staff & technicians! Thank you so much for going above and
beyond & valuing me as one...
Replying to reviews can help customers gain more trust in your business.

We\u2019ll let Karen know when you\u2019ve replied.
Read review
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.
\u00a9 2021 Google LLC 1600 Amphitheatre
Parkway, Mountain View, CA 94043 <#m_-79366067925027599_>","source":{"type":"email","via":"customer"},"customer":{"id":260198168,"first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"createdBy":{"id":260198168,"type":"customer","first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":["reviews@reliablegaragedoor.com"],"cc":[],"bcc":[],"createdAt":"2021-02-18T16:27:53Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1429790374"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/34936"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1429790374\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1429790374\/122581"}}} 2021-02-19 03:42:14:{"id":1430053036,"number":122599,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"Invoice 30401 from OECS","preview":"kds-Added to the vendor list and entered. Please let me know if I missed anything!\u00a0","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":407038427,"type":"customer","first":null,"last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/06.png","email":"accounting@oecscomply.com"},"createdAt":"2021-02-18T20:26:48Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-18T20:42:13Z","customerWaitingSince":{"time":"2021-02-18T20:26:48Z","friendly":"15 min ago"},"source":{"type":"email","via":"customer"},"tags":[{"id":3480212,"color":"#A5B2BD","tag":"entered"}],"cc":["scotth@reliablegaragedoor.com"],"bcc":[],"primaryCustomer":{"id":407038427,"type":"customer","first":null,"last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/06.png","email":"accounting@oecscomply.com"},"customFields":[],"_embedded":{"threads":[{"id":4139214045,"type":"lineitem","action":{"type":"manual-workflow","text":"Billing Department ran the **Unpaid Bills** workflow","associatedEntities":{"workflow":363548}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-18T20:42:13Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"}}},{"id":4139213829,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"kds-Added to the vendor list and entered. Please let me know if I missed anything!\u00a0","source":{"type":"web","via":"user"},"customer":{"id":407038427,"first":null,"last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/06.png","email":"accounting@oecscomply.com"},"createdBy":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-18T20:42:09Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/407038427"}}},{"id":4139166007,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"
\n
\n
<\/td>\n\n
\n
INVOICE 30401 DETAILS<\/div>\n
\n
\n
\"\"<\/td>\n<\/tr>
OECS<\/td>\n<\/tr><\/tbody><\/table><\/div>\n

\n
DUE 03\/02\/2021<\/td>\n<\/tr>
$500.00<\/td>\n<\/tr>
\n
Review and pay<\/a><\/td>\n<\/tr><\/tbody><\/table><\/td>\n<\/tr>
Powered by QuickBooks<\/td>\n<\/tr><\/tbody><\/table><\/td>\n<\/tr><\/tbody><\/table>
\n

Hello,

\nAttached is an invoice for safety services. If you have any questions, please contact us at accounting@oecscomply.com.

\n*Please note, there is an option to pay invoices electronically. To do so, select \"Review and pay\" below.

\nThanks for your business!
\nOECS<\/p>\n<\/div>\n<\/div>\n
\n
\n
\n
Bill to<\/div>\n<\/td>\n
\n
Reliable Garage Door
\n2633 Louisiana Ave S
\nMinneapolis, MN 55426
<\/div>\n<\/td>\n<\/tr><\/tbody><\/table><\/td>\n<\/tr>
\n
\n
\n
Terms<\/div>\n<\/td>\n
\n
Net due in 15 days<\/div>\n<\/td>\n<\/tr><\/tbody><\/table><\/td>\n<\/tr><\/tbody><\/table><\/td>\n<\/tr><\/tbody><\/table><\/td>\n<\/tr><\/tbody><\/table>
\n
\n
\n
\n
Facility audit with written report at Winsted location on February 10, 2021.<\/div>\n<\/td>\n<\/tr><\/tbody><\/table>
\n
1 X $500.00<\/td>\n\n
$500.00<\/div>\n<\/td>\n<\/tr><\/tbody><\/table><\/td>\n<\/tr><\/tbody><\/table><\/td>\n<\/tr><\/tbody><\/table><\/td>\n<\/tr><\/tbody><\/table><\/td>\n<\/tr><\/tbody><\/table>
\n
Balance due<\/td>\n$500.00<\/td>\n<\/tr><\/tbody><\/table><\/td>\n<\/tr><\/tbody><\/table>
Visit OECScomply.com for your COVID-19 Help Center and safety plan.<\/td>\n<\/tr><\/tbody><\/table>
\n
Review and pay<\/a><\/td>\n<\/tr><\/tbody><\/table><\/td>\n<\/tr><\/tbody><\/table>
\n
\n
OECS<\/div>\n
1000 Shelard Pkwy #140 St Louis Park, MN 55426<\/div>\n
\n
763-417-9599<\/div>\n
accounting@oecscomply.com<\/div>\n<\/div>\n<\/div>\n<\/td>\n<\/tr><\/tbody><\/table>
\n
If you receive an email that seems fraudulent, please check with the business owner before paying.<\/span><\/div>\n<\/td>\n<\/tr><\/tbody><\/table>
<\/td>\n<\/tr><\/tbody><\/table>\"\"<\/div>\n<\/div>\n\"\"","source":{"type":"email","via":"customer"},"customer":{"id":407038427,"first":null,"last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/06.png","email":"accounting@oecscomply.com"},"createdBy":{"id":407038427,"type":"customer","first":null,"last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/06.png","email":"accounting@oecscomply.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":["scotth@reliablegaragedoor.com"],"bcc":[],"createdAt":"2021-02-18T20:26:48Z","_embedded":{"attachments":[{"id":336857934,"filename":"Invoice_30401_from_OECS.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":25840,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1430053036\/attachments\/336857934"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1430053036\/attachments\/336857934\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/336857934\/7675958acbdd0ea6c1b015b74e87f7a0b4b15cdd\/Invoice_30401_from_OECS.pdf"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/407038427"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/407038427"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1430053036"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/407038427"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/407038427"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1430053036\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1430053036\/122599"}}} 2021-02-19 04:54:54:{"id":1430135622,"number":122607,"threads":1,"type":"phone","folderId":1790592,"status":"active","state":"published","subject":"Voicemail Notification","preview":"Clayton Voicemail, There is a new voicemail in mailbox 3501: \tFrom:\t\"6127995483\" \tLength:\t0:15 seconds \tDate:\tThursday, February 18, 2021 at 03:54:42 PM Visit http:\/\/AMPWEBADDRESS\/ucp to check yo","mailboxId":134033,"assignee":{"id":184619,"type":"user","first":"Clay","last":"Kriechbaum","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184619.69001.jpg","email":"clayk@reliablegaragedoor.com"},"createdBy":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"createdAt":"2021-02-18T21:54:52Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-18T21:54:52Z","customerWaitingSince":{"time":"2021-02-18T21:54:52Z","friendly":"Just now"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4139438330,"type":"lineitem","action":{"type":"automatic-workflow","text":"Workflow **Clay** was triggered","associatedEntities":{"workflow":390510}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":1,"type":"user","first":"Help","last":"Scout","email":"none@nowhere.com"},"assignedTo":{"id":184619,"type":"user","first":"Clay","last":"Kriechbaum","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184619.69001.jpg","email":"clayk@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-18T21:54:53Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184619"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"}}},{"id":4139438293,"type":"phone","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Clayton Voicemail,
\n
\nThere is a new voicemail in mailbox 3501:
\n
\n\tFrom:\t\"6127995483\" <6127995483>
\n\tLength:\t0:15 seconds
\n\tDate:\tThursday, February 18, 2021 at 03:54:42 PM
\n
\n
\nVisit http:\/\/AMPWEBADDRESS\/ucp to check your voicemail with a web browser.","source":{"type":"email","via":"customer"},"customer":{"id":274114344,"first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"createdBy":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/secure.helpscout.net\/\/images\/users\/asterisk.png","email":"noreply@pbx.reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-18T21:54:52Z","_embedded":{"attachments":[{"id":336881834,"filename":"msg0000.wav","mimeType":"audio\/x-wav","width":0,"height":0,"size":246444,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1430135622\/attachments\/336881834"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1430135622\/attachments\/336881834\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/336881834\/6c51ca43e98b758e5680a5a9f1e04ffa7282762a\/msg0000.wav"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1430135622"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/134033"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1430135622\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184619"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1430135622\/122607"}}} 2021-02-19 06:36:33:{"id":1430213503,"number":122615,"threads":1,"type":"phone","folderId":1790592,"status":"active","state":"published","subject":"Voicemail Notification","preview":"Jake Sipe, There is a new voicemail in mailbox 3502: \tFrom:\t\"6123872116\" \tLength:\t0:09 seconds \tDate:\tThursday, February 18, 2021 at 05:36:21 PM Visit http:\/\/AMPWEBADDRESS\/ucp to check your voice","mailboxId":134033,"assignee":{"id":267962,"type":"user","first":"Jake","last":"Sipe","email":"jakes@reliablegaragedoor.com"},"createdBy":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"createdAt":"2021-02-18T23:36:31Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-18T23:36:31Z","customerWaitingSince":{"time":"2021-02-18T23:36:31Z","friendly":"Just now"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4139687769,"type":"lineitem","action":{"type":"automatic-workflow","text":"Workflow **Jake** was triggered","associatedEntities":{"workflow":390514}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":1,"type":"user","first":"Help","last":"Scout","email":"none@nowhere.com"},"assignedTo":{"id":267962,"type":"user","first":"Jake","last":"Sipe","email":"jakes@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-18T23:36:32Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/267962"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"}}},{"id":4139687735,"type":"phone","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Jake Sipe,
\n
\nThere is a new voicemail in mailbox 3502:
\n
\n\tFrom:\t\"6123872116\" <6123872116>
\n\tLength:\t0:09 seconds
\n\tDate:\tThursday, February 18, 2021 at 05:36:21 PM
\n
\n
\nVisit http:\/\/AMPWEBADDRESS\/ucp to check your voicemail with a web browser.","source":{"type":"email","via":"customer"},"customer":{"id":274114344,"first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"createdBy":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/secure.helpscout.net\/\/images\/users\/asterisk.png","email":"noreply@pbx.reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-18T23:36:31Z","_embedded":{"attachments":[{"id":336904507,"filename":"msg0000.wav","mimeType":"audio\/x-wav","width":0,"height":0,"size":152684,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1430213503\/attachments\/336904507"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1430213503\/attachments\/336904507\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/336904507\/06130a1a8fc9125338db124419b83b1f8337e277\/msg0000.wav"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1430213503"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/134033"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1430213503\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/267962"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1430213503\/122615"}}} 2021-02-19 21:59:36:{"id":1430731197,"number":122635,"threads":1,"type":"phone","folderId":1790592,"status":"active","state":"published","subject":"Voicemail Notification","preview":"Sue Gainor, There is a new voicemail in mailbox 112: \tFrom:\t\"unknown\" \tLength:\t0:40 seconds \tDate:\tFriday, February 19, 2021 at 08:59:17 AM Visit http:\/\/AMPWEBADDRESS\/ucp to check your voicemail","mailboxId":134033,"assignee":{"id":184623,"type":"user","first":"Sue","last":"Gainor","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184623.251305.jpg","email":"sueg@reliablegaragedoor.com"},"createdBy":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"createdAt":"2021-02-19T14:59:34Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-19T14:59:34Z","customerWaitingSince":{"time":"2021-02-19T14:59:34Z","friendly":"Just now"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4141295723,"type":"lineitem","action":{"type":"automatic-workflow","text":"Workflow **Sue** was triggered","associatedEntities":{"workflow":390515}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":1,"type":"user","first":"Help","last":"Scout","email":"none@nowhere.com"},"assignedTo":{"id":184623,"type":"user","first":"Sue","last":"Gainor","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184623.251305.jpg","email":"sueg@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-19T14:59:35Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184623"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"}}},{"id":4141295665,"type":"phone","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Sue Gainor,
\n
\nThere is a new voicemail in mailbox 112:
\n
\n\tFrom:\t\"unknown\" <6124198589>
\n\tLength:\t0:40 seconds
\n\tDate:\tFriday, February 19, 2021 at 08:59:17 AM
\n
\n
\nVisit http:\/\/AMPWEBADDRESS\/ucp to check your voicemail with a web browser.","source":{"type":"email","via":"customer"},"customer":{"id":274114344,"first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"createdBy":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/secure.helpscout.net\/\/images\/users\/asterisk.png","email":"noreply@pbx.reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-19T14:59:34Z","_embedded":{"attachments":[{"id":337051758,"filename":"msg0092.wav","mimeType":"audio\/x-wav","width":0,"height":0,"size":650284,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1430731197\/attachments\/337051758"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1430731197\/attachments\/337051758\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/337051758\/462ba0f9190bc2d73817ec8707af1a25e02a78ca\/msg0092.wav"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1430731197"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/134033"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1430731197\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184623"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1430731197\/122635"}}} 2021-02-19 23:22:41:{"id":1430835207,"number":122644,"threads":1,"type":"phone","folderId":1790592,"status":"active","state":"published","subject":"Voicemail Notification","preview":"Sue Gainor, There is a new voicemail in mailbox 112: \tFrom:\t\"unknown\" \tLength:\t0:22 seconds \tDate:\tFriday, February 19, 2021 at 10:22:27 AM Visit http:\/\/AMPWEBADDRESS\/ucp to check your voicemail","mailboxId":134033,"assignee":{"id":184623,"type":"user","first":"Sue","last":"Gainor","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184623.251305.jpg","email":"sueg@reliablegaragedoor.com"},"createdBy":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"createdAt":"2021-02-19T16:22:39Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-19T16:22:39Z","customerWaitingSince":{"time":"2021-02-19T16:22:39Z","friendly":"Just now"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4141624678,"type":"lineitem","action":{"type":"automatic-workflow","text":"Workflow **Sue** was triggered","associatedEntities":{"workflow":390515}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":1,"type":"user","first":"Help","last":"Scout","email":"none@nowhere.com"},"assignedTo":{"id":184623,"type":"user","first":"Sue","last":"Gainor","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184623.251305.jpg","email":"sueg@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-19T16:22:39Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184623"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"}}},{"id":4141624636,"type":"phone","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Sue Gainor,
\n
\nThere is a new voicemail in mailbox 112:
\n
\n\tFrom:\t\"unknown\" <6125542397>
\n\tLength:\t0:22 seconds
\n\tDate:\tFriday, February 19, 2021 at 10:22:27 AM
\n
\n
\nVisit http:\/\/AMPWEBADDRESS\/ucp to check your voicemail with a web browser.","source":{"type":"email","via":"customer"},"customer":{"id":274114344,"first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"createdBy":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/secure.helpscout.net\/\/images\/users\/asterisk.png","email":"noreply@pbx.reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-19T16:22:39Z","_embedded":{"attachments":[{"id":337088238,"filename":"msg0092.wav","mimeType":"audio\/x-wav","width":0,"height":0,"size":376364,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1430835207\/attachments\/337088238"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1430835207\/attachments\/337088238\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/337088238\/95dcd78fcb348422ac5ce2914755715909136bc0\/msg0092.wav"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1430835207"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/134033"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1430835207\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184623"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1430835207\/122644"}}}