2021-02-17 01:55:16:{"id":1427092337,"number":122391,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"INVOICE 7004167294","preview":"Dear Customer, Please find attached INVOICE 7004167294 Thank You, Chamberlain","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":276392149,"type":"customer","first":"Cgi Customer","last":"Care","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"customer.service@chamberlain.com"},"createdAt":"2021-02-16T07:06:03Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-16T18:55:14Z","customerWaitingSince":{"time":"2021-02-16T07:06:03Z","friendly":"1:06am"},"source":{"type":"email","via":"customer"},"tags":[{"id":3480212,"color":"#A5B2BD","tag":"entered"}],"cc":[],"bcc":[],"primaryCustomer":{"id":276392149,"type":"customer","first":"Cgi Customer","last":"Care","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"customer.service@chamberlain.com"},"customFields":[],"_embedded":{"threads":[{"id":4131645766,"type":"lineitem","action":{"type":"manual-workflow","text":"Billing Department ran the **Unpaid Bills** workflow","associatedEntities":{"workflow":363548}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-16T18:55:14Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"}}},{"id":4129573632,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Dear Customer,

Please find attached INVOICE 7004167294

Thank You,
Chamberlain","source":{"type":"email","via":"customer"},"customer":{"id":276392149,"first":"Cgi Customer","last":"Care","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"customer.service@chamberlain.com"},"createdBy":{"id":276392149,"type":"customer","first":"Cgi Customer","last":"Care","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"customer.service@chamberlain.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-16T07:06:03Z","_embedded":{"attachments":[{"id":335998858,"filename":"INVOICE 7004167294.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":13515,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1427092337\/attachments\/335998858"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1427092337\/attachments\/335998858\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/335998858\/aad77ede029c9b239991fb91d037253a2da5f33b\/INVOICE%207004167294.pdf"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/276392149"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/276392149"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1427092337"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/276392149"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/276392149"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1427092337\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1427092337\/122391"}}} 2021-02-17 01:58:28:{"id":1427516913,"number":122405,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"Invoice #74884 from Mobile Installation Service LLC","preview":"RELIABLE GARAGE DOOR, Thank you for the opportunity to service your needs. The amount of the invoice is: $618.26 If your invoice is paid, the attached copy will reflect the payment. Invoice","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":295668979,"type":"customer","first":"Mobile Installation Service","last":"Llc","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/08.png","email":"sales@mobile-install.com"},"createdAt":"2021-02-16T16:08:57Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-16T18:58:27Z","customerWaitingSince":{"time":"2021-02-16T16:08:57Z","friendly":"10:08am"},"source":{"type":"email","via":"customer"},"tags":[{"id":3480212,"color":"#A5B2BD","tag":"entered"}],"cc":["service@reliablegaragedoor.com","brentf@reliablegaragedoor.com"],"bcc":[],"primaryCustomer":{"id":295668979,"type":"customer","first":"Mobile Installation Service","last":"Llc","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/08.png","email":"sales@mobile-install.com"},"customFields":[],"_embedded":{"threads":[{"id":4131659337,"type":"lineitem","action":{"type":"manual-workflow","text":"Billing Department ran the **Unpaid Bills** workflow","associatedEntities":{"workflow":363548}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-16T18:58:27Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"}}},{"id":4130998985,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"
\n
RELIABLE GARAGE DOOR,<\/span><\/div>\n
<\/span><\/div>\n
Thank you for the opportunity to service your needs.<\/span><\/div>\n
<\/span><\/div>\n
The amount of the invoice is: <\/span>$618.26<\/span><\/div>\n
<\/span><\/div>\n
If your invoice is paid, the attached copy will reflect the payment.<\/span><\/div>\n
<\/span><\/div>\n
<\/div>\n
Invoice Date: 02\/16\/2021<\/span><\/div>\n
Invoice Total Due: <\/span>$618.26<\/span><\/div>\n
<\/span><\/div>\n
Thank you again,<\/span><\/div>\n

<\/span>\"1570054381SFlogo.png\"
<\/span><\/div>\n
Mobile Installation Service LLC
<\/span><\/div>\n8616 Xylon Ave N, Suite F
\nBrooklyn Park, MN 55445

\n(612)-986-3332
\nhttp:\/\/mobile-install.com
<\/div>\n
<\/div>\n\"\"\"\"","source":{"type":"email","via":"customer"},"customer":{"id":295668979,"first":"Mobile Installation Service","last":"Llc","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/08.png","email":"sales@mobile-install.com"},"createdBy":{"id":295668979,"type":"customer","first":"Mobile Installation Service","last":"Llc","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/08.png","email":"sales@mobile-install.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":["service@reliablegaragedoor.com","brentf@reliablegaragedoor.com","billing@reliablegaragedoor.com"],"cc":[],"bcc":[],"createdAt":"2021-02-16T16:08:57Z","_embedded":{"attachments":[{"id":336120451,"filename":"invoice_74884.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":120539,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1427516913\/attachments\/336120451"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1427516913\/attachments\/336120451\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/336120451\/ed403e188ff227a946df16d48b8f3b114b54f15b\/invoice_74884.pdf"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/295668979"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/295668979"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1427516913"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/295668979"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/295668979"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1427516913\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1427516913\/122405"}}} 2021-02-17 03:01:40:{"id":1427790202,"number":122439,"threads":1,"type":"phone","folderId":1790592,"status":"active","state":"published","subject":"Voicemail Notification","preview":"Jake Sipe, There is a new voicemail in mailbox 3502: \tFrom:\t\"6128408034\" \tLength:\t0:38 seconds \tDate:\tTuesday, February 16, 2021 at 02:01:21 PM Visit http:\/\/AMPWEBADDRESS\/ucp to check your voicem","mailboxId":134033,"assignee":{"id":267962,"type":"user","first":"Jake","last":"Sipe","email":"jakes@reliablegaragedoor.com"},"createdBy":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"createdAt":"2021-02-16T20:01:34Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-16T20:01:34Z","customerWaitingSince":{"time":"2021-02-16T20:01:34Z","friendly":"Just now"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4131891402,"type":"lineitem","action":{"type":"automatic-workflow","text":"Workflow **Jake** was triggered","associatedEntities":{"workflow":390514}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":1,"type":"user","first":"Help","last":"Scout","email":"none@nowhere.com"},"assignedTo":{"id":267962,"type":"user","first":"Jake","last":"Sipe","email":"jakes@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-16T20:01:35Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/267962"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"}}},{"id":4131891359,"type":"phone","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Jake Sipe,
\n
\nThere is a new voicemail in mailbox 3502:
\n
\n\tFrom:\t\"6128408034\" <6128408034>
\n\tLength:\t0:38 seconds
\n\tDate:\tTuesday, February 16, 2021 at 02:01:21 PM
\n
\n
\nVisit http:\/\/AMPWEBADDRESS\/ucp to check your voicemail with a web browser.","source":{"type":"email","via":"customer"},"customer":{"id":274114344,"first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"createdBy":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/secure.helpscout.net\/\/images\/users\/asterisk.png","email":"noreply@pbx.reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-16T20:01:34Z","_embedded":{"attachments":[{"id":336196864,"filename":"msg0000.wav","mimeType":"audio\/x-wav","width":0,"height":0,"size":616364,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1427790202\/attachments\/336196864"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1427790202\/attachments\/336196864\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/336196864\/76726b596b881b018b202dbabd4be9bcdc7c9c2b\/msg0000.wav"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1427790202"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/134033"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1427790202\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/267962"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1427790202\/122439"}}} 2021-02-17 05:00:41:{"id":1353483618,"number":117347,"threads":2,"type":"email","folderId":2114924,"status":"active","state":"published","subject":"Certificate Of Insurance Confirmation","preview":"The attached Certificate has been issued for: Allstar Construction Residential Operating Company, LLC","mailboxId":150715,"createdBy":{"id":362789020,"type":"customer","first":"Dawn","last":"Demma","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"dawn.demma@usi.com"},"createdAt":"2020-11-30T19:20:02Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-16T22:00:40Z","customerWaitingSince":{"time":"2020-12-02T20:03:57Z","friendly":"Dec 2, '20"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":362789020,"type":"customer","first":"Dawn","last":"Demma","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"dawn.demma@usi.com"},"customFields":[],"_embedded":{"threads":[{"id":4132313493,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Anyone","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-16T22:00:40Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4132312676,"type":"lineitem","status":"active","action":{"type":"default","text":"Candice D. marked as Active","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-16T22:00:27Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":3909471755,"type":"lineitem","status":"closed","action":{"type":"default","text":"Billing Department marked as Closed","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-02T20:04:36Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"}}},{"id":3909468797,"type":"forwardparent","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":351778}},"body":"Hi Lindsey,

Attached is the updated\u00a0insurance certificate. Please let us know if you have any problems accessing the PDF or have questions or concerns. Have a lovely rest of your day!

Thanks!","source":{"type":"web","via":"user"},"customer":{"id":362789020,"first":"Dawn","last":"Demma","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"dawn.demma@usi.com"},"createdBy":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"assignedTo":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"savedReplyId":0,"to":["lindsey@allstartoday.com"],"cc":[],"bcc":[],"createdAt":"2020-12-02T20:03:57Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/362789020"}}},{"id":3901300303,"type":"lineitem","action":{"type":"default","text":"Billing Department assigned to Billing Department","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"assignedTo":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-11-30T20:01:13Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"}}},{"id":3901104783,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"The attached Certificate has been issued for: Allstar Construction Residential Operating Company, LLC","source":{"type":"email","via":"customer"},"customer":{"id":362789020,"first":"Dawn","last":"Demma","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"dawn.demma@usi.com"},"createdBy":{"id":362789020,"type":"customer","first":"Dawn","last":"Demma","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"dawn.demma@usi.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-11-30T19:20:02Z","_embedded":{"attachments":[{"id":317521869,"filename":"CERT-835727192.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":98025,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1353483618\/attachments\/317521869"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1353483618\/attachments\/317521869\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/317521869\/a3d58e153a041053f05aaeff1392b8eca09ae034\/CERT-835727192.pdf"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/362789020"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/362789020"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1353483618"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/362789020"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/362789020"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1353483618\/threads\/"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1353483618\/117347"}}} 2021-02-17 05:36:17:{"id":1427673747,"number":122421,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"New HomeAdvisor Message Received","preview":"@dispatchT\u00a0 - saving for Brian - mandy\u00a0","mailboxId":150715,"assignee":{"id":322359,"type":"user","first":"Dispatch","last":"Team","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/322359.150731.png","email":"customerservice@reliablegaragedoor.com"},"createdBy":{"id":45482938,"type":"customer","first":"Homeadvisor - Pro Customer","last":"Care","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"procustomercare@homeadvisor.com"},"createdAt":"2021-02-16T18:19:35Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-16T22:36:16Z","customerWaitingSince":{"time":"2021-02-16T18:19:35Z","friendly":"12:19pm"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":45482938,"type":"customer","first":"Homeadvisor - Pro Customer","last":"Care","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"procustomercare@homeadvisor.com"},"customFields":[],"_embedded":{"threads":[{"id":4132421450,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Dispatch Team","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":322359,"type":"user","first":"Dispatch","last":"Team","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/322359.150731.png","email":"customerservice@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-16T22:36:16Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/322359"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4132416908,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":351778}},"body":"@dispatchT<\/b>\u00a0 - saving for Brian - mandy\u00a0","source":{"type":"web","via":"user"},"customer":{"id":45482938,"first":"Homeadvisor - Pro Customer","last":"Care","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"procustomercare@homeadvisor.com"},"createdBy":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-16T22:35:57Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/45482938"}}},{"id":4132413880,"type":"note","state":"draft","action":{"type":"original-author","associatedEntities":{"user":351778}},"body":"Save for Brian -\u00a0","source":{"type":"web","via":"user"},"customer":{"id":45482938,"first":"Homeadvisor - Pro Customer","last":"Care","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"procustomercare@homeadvisor.com"},"createdBy":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-16T22:33:46Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/45482938"}}},{"id":4132362278,"type":"lineitem","action":{"type":"moved","text":"Billing Department moved this conversation from the Reliable Garage Door mailbox","associatedEntities":{"mailbox":2691}},"source":{"type":"web","via":"user"},"createdBy":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-16T22:16:43Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"}}},{"id":4131553566,"type":"lineitem","status":"pending","action":{"type":"default","text":"Reliable . marked as Pending","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":322360,"type":"user","first":"Reliable","last":".","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/322360.251276.jpg","email":"info@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-16T18:29:20Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/322360"}}},{"id":4131521890,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"abj working
","source":{"type":"web","via":"user"},"customer":{"id":45482938,"first":"Homeadvisor - Pro Customer","last":"Care","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"procustomercare@homeadvisor.com"},"createdBy":{"id":322360,"type":"user","first":"Reliable","last":".","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/322360.251276.jpg","email":"info@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-16T18:20:34Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/322360"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/45482938"}}},{"id":4131517902,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"
\n
\"HomeAdvisor\"<\/div>\n
\n

Justin Gonrowski<\/strong> has sent you a message about a HomeAdvisor project.<\/p>\n<\/th>\n

<\/th>\n<\/tr><\/table><\/th>\n<\/tr><\/tbody><\/table>
\n
View & Reply<\/a>
<\/th>\n		<\/th>\n<\/tr><\/table><\/th>\n<\/tr><\/tbody><\/table>
\n
\n
\n

Have questions? We're here to help:
(866) 398-1080<\/a><\/p>\n<\/td>\n<\/tr><\/tbody><\/table><\/th>\n

<\/th>\n<\/tr><\/table><\/th>\n<\/tr><\/tbody><\/table>
\n
\n
\n

Reach More Customers. Win More Jobs. \u2122<\/p>\n<\/td>\n<\/tr><\/tbody><\/table><\/th>\n

<\/th>\n<\/tr><\/table><\/th>\n<\/tr><\/tbody><\/table>\"EmailTracking?todo_id=3997677107&comm_addr=info%40reliablegaragedoor.com&campaign=&template_id=80062&image_source=%2fimages%2fclear.gif\"
\n

HomeAdvisor, Inc.<\/p>\n

14023 Denver West Pkwy, Golden, CO 80401<\/p>\n<\/td>\n<\/tr>

Terms & Conditions<\/a> | Privacy Policy<\/a>
Change your Email Preferences<\/a><\/td>\n<\/tr><\/table><\/div>\n\n\"\"","source":{"type":"email","via":"customer"},"customer":{"id":45482938,"first":"Homeadvisor - Pro Customer","last":"Care","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"procustomercare@homeadvisor.com"},"createdBy":{"id":45482938,"type":"customer","first":"Homeadvisor - Pro Customer","last":"Care","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"procustomercare@homeadvisor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-16T18:19:35Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/45482938"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/45482938"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1427673747"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/45482938"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/45482938"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1427673747\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/322359"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1427673747\/122421"}}} 2021-02-17 05:36:53:{"id":1427676211,"number":122423,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"New Customer Match: Garage Door Repair - from HomeAdvisor #199152958","preview":"@dispatchT\u00a0- saving for Brian - mandy\u00a0","mailboxId":150715,"assignee":{"id":322359,"type":"user","first":"Dispatch","last":"Team","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/322359.150731.png","email":"customerservice@reliablegaragedoor.com"},"createdBy":{"id":88894912,"type":"customer","first":"Homeadvisor","last":"Lead","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"newlead@homeadvisor.com"},"createdAt":"2021-02-16T18:21:47Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-16T22:36:53Z","customerWaitingSince":{"time":"2021-02-16T18:21:47Z","friendly":"12:21pm"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":88894912,"type":"customer","first":"Homeadvisor","last":"Lead","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"newlead@homeadvisor.com"},"customFields":[],"_embedded":{"threads":[{"id":4132423196,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Dispatch Team","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":322359,"type":"user","first":"Dispatch","last":"Team","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/322359.150731.png","email":"customerservice@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-16T22:36:53Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/322359"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4132421996,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"@dispatchT<\/b>\u00a0- saving for Brian - mandy\u00a0","source":{"type":"web","via":"user"},"customer":{"id":88894912,"first":"Homeadvisor","last":"Lead","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"newlead@homeadvisor.com"},"createdBy":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-16T22:36:27Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/88894912"}}},{"id":4132362782,"type":"lineitem","action":{"type":"moved","text":"Billing Department moved this conversation from the Reliable Garage Door mailbox","associatedEntities":{"mailbox":2691}},"source":{"type":"web","via":"user"},"createdBy":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-16T22:16:55Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"}}},{"id":4131553571,"type":"lineitem","status":"pending","action":{"type":"default","text":"Reliable . marked as Pending","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":322360,"type":"user","first":"Reliable","last":".","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/322360.251276.jpg","email":"info@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-16T18:29:20Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/322360"}}},{"id":4131540850,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"abj working","source":{"type":"web","via":"user"},"customer":{"id":88894912,"first":"Homeadvisor","last":"Lead","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"newlead@homeadvisor.com"},"createdBy":{"id":322360,"type":"user","first":"Reliable","last":".","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/322360.251276.jpg","email":"info@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-16T18:25:33Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/322360"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/88894912"}}},{"id":4131526882,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"
\n
\"HomeAdvisor\"<\/div>\n
\n
\n

You have a new lead!<\/p>\n

Repair a Garage Door<\/p>\n<\/td>\n<\/tr>

\n
Customer Information<\/td>\n<\/tr><\/table>
Justin Gonrowski<\/td>\n<\/tr>
\"Phone\"<\/td>\n(952) 913-2734<\/a><\/span><\/td>\n<\/tr>
\"Message\"<\/td>\nSend a Message<\/a><\/td>\n<\/tr>
\"E-mail\"<\/td>\nmark@psmidwest.com<\/a><\/td>\n<\/tr>
\"Address\"<\/td>\n112 Willow Drive, Delano, MN 55328<\/a><\/span><\/td>\n<\/tr><\/table><\/td>\n<\/tr>
\n
\"View<\/a><\/td>\n<\/tr><\/table><\/td>\n<\/tr>
\n
Job Information<\/td>\n<\/tr><\/table>
\n

Job #: \u00ad199152958<\/p>\n<\/td>\n<\/tr>

\n

Other HomeAdvisor Pros Matched: 0<\/p>\n<\/td>\n<\/tr>

\n

Lead Type: Instant Connect<\/p>\n<\/td>\n<\/tr><\/table>
<\/td>\n<\/tr><\/table>
Service Description<\/td>\n<\/tr><\/table>
\n

Comments:<\/p>\n

Customer did not provide additional comments. Please contact the customer to discuss the details of this project.<\/p>\n<\/td>\n<\/tr>

\n

Is this an emergency?:<\/p>\n

No
<\/p>\n<\/td>\n<\/tr>

\n

Repair Needs:<\/p>\n

Broken springs (door will not go up)
<\/p>\n<\/td>\n<\/tr>

\n

Type of Garage Door:<\/p>\n

Sectional roll up
<\/p>\n<\/td>\n<\/tr>

\n

Type of Garage Door:<\/p>\n

Aluminum
<\/p>\n<\/td>\n<\/tr>

\n

What kind of location is this?:<\/p>\n

Home\/Residence
<\/p>\n<\/td>\n<\/tr>

\n

Request Stage:<\/p>\n

Ready to Hire
<\/p>\n<\/td>\n<\/tr>

\n

Desired Completion Date:<\/p>\n

Timing is flexible
<\/p>\n<\/td>\n<\/tr>

\n

Covered by Insurance:<\/p>\n

No
<\/p>\n<\/td>\n<\/tr><\/table><\/td>\n<\/tr>

\n
\"View<\/a><\/td>\n<\/tr><\/table><\/td>\n<\/tr>
\n
Tips from HomeAdvisor<\/td>\n<\/tr><\/table>
Are you creating a positive initial impression with your HomeAdvisor profile? Review your profile here!<\/a><\/td>\n<\/tr>
For your benefit, HomeAdvisor will encourage this customer to review your performance. Your Rating & Review scores create 'online word-of-mouth' to set you apart from your competition!<\/td>\n<\/tr><\/table><\/td>\n<\/tr>
\n
Thank you for being a vital member of the HomeAdvisor service professional network.<\/td>\n<\/tr>
Need Help?<\/b>
\nCall Pro Customer Care: (877) 947-3639<\/a><\/td>\n<\/tr><\/table><\/td>\n<\/tr>
\n
<\/td>\n<\/tr>
<\/td>\n\"\"<\/td>\n<\/td>\n\"\"
\nYou could win $200 in free leads when you take this survey. \"\"\"\"Take the COVID-19 Survey.<\/a><\/td>\n		<\/td>\n<\/tr>
<\/td>\n<\/tr><\/table><\/td>\n<\/tr><\/table>\"EmailTracking?todo_id=3997669176&comm_addr=info%40reliablegaragedoor.com&campaign=payment_method_1&template_id=112&image_source=%2fimages%2fclear.gif\"
\n

HomeAdvisor, Inc.<\/p>\n

14023 Denver West Pkwy, Golden, CO 80401<\/p>\n<\/td>\n<\/tr>

Terms & Conditions<\/a> | Privacy Policy<\/a>
Change your Email Preferences<\/a><\/td>\n<\/tr><\/table><\/div>\n\n\"\"<\/div>","source":{"type":"email","via":"customer"},"customer":{"id":88894912,"first":"Homeadvisor","last":"Lead","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"newlead@homeadvisor.com"},"createdBy":{"id":88894912,"type":"customer","first":"Homeadvisor","last":"Lead","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"newlead@homeadvisor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-16T18:21:47Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/88894912"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/88894912"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1427676211"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/88894912"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/88894912"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1427676211\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/322359"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1427676211\/122423"}}} 2021-02-17 07:59:57:{"id":1428049938,"number":122456,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"Fastenal Invoice Notice","preview":"Fastenal is migrating away from paper invoices and statements. You have selected to receive these documents via e-mail delivery only. (No hard-copy documents will be mailed). To obtain a paper copy of","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":147265583,"type":"customer","first":"Fastenal","last":"Invoices","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"invoices@fastenal-invoices.com"},"createdAt":"2021-02-17T00:47:35Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-17T00:59:56Z","customerWaitingSince":{"time":"2021-02-17T00:47:35Z","friendly":"12 min ago"},"source":{"type":"email","via":"customer"},"tags":[{"id":3480212,"color":"#A5B2BD","tag":"entered"}],"cc":[],"bcc":[],"primaryCustomer":{"id":147265583,"type":"customer","first":"Fastenal","last":"Invoices","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"invoices@fastenal-invoices.com"},"customFields":[],"_embedded":{"threads":[{"id":4132762599,"type":"lineitem","action":{"type":"manual-workflow","text":"Candice D. ran the **Unpaid Bills** workflow","associatedEntities":{"workflow":363548}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-17T00:59:56Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4132737930,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"

Fastenal is migrating away from paper invoices and statements. You have selected to receive these documents via e-mail delivery only. (No hard-copy documents will be mailed). To obtain a paper copy of the attached invoice or statement, please print the attached PDF file. Your account balance information may also be obtained online. To access your online account information, please go to the following address:<\/p>\n

https:\/\/www.fastenal.com \/web\/invoice-history<\/a><\/p>\n

Replies to this e-mail address are not being monitored.<\/p>\n

For billing questions, please contact the local Fastenal store servicing your account. The local Fastenal store address and phone number is listed on the top of your invoice or statement.<\/p>\n

Thank you for your business!<\/p>\n

Fastenal<\/em><\/span>
\nPO Box 978
\nWinona, MN 55987<\/p>","source":{"type":"email","via":"customer"},"customer":{"id":147265583,"first":"Fastenal","last":"Invoices","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"invoices@fastenal-invoices.com"},"createdBy":{"id":147265583,"type":"customer","first":"Fastenal","last":"Invoices","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"invoices@fastenal-invoices.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-17T00:47:35Z","_embedded":{"attachments":[{"id":336270590,"filename":"fastenal-invoice.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":318366,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1428049938\/attachments\/336270590"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1428049938\/attachments\/336270590\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/336270590\/e5dd20f898fdcfc63da4118b49cacebc9321e032\/fastenal-invoice.pdf"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/147265583"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/147265583"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1428049938"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/147265583"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/147265583"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1428049938\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1428049938\/122456"}}} 2021-02-17 22:27:29:{"id":1428049828,"number":122455,"threads":1,"type":"email","folderId":2133499,"status":"active","state":"published","subject":"Amarr Dealer News - February 16, 2021","preview":"If you are having problems viewing the content, please click here for web version! www.amarr.com |forward |unsubscribe Amarr Dealer News | February 16, 2021 Amarr Classica Tran","mailboxId":151652,"assignee":{"id":416158,"type":"user","first":"Installation","last":"Team","email":"installation@reliablegaragedoor.com"},"createdBy":{"id":270274175,"type":"customer","first":"Entrematic","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"amarrnews@entrematic.com"},"createdAt":"2021-02-17T00:47:22Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-17T15:27:27Z","customerWaitingSince":{"time":"2021-02-17T00:47:22Z","friendly":"14 hours ago"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":270274175,"type":"customer","first":"Entrematic","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"amarrnews@entrematic.com"},"customFields":[],"_embedded":{"threads":[{"id":4134526874,"type":"lineitem","action":{"type":"default","text":"Installation Team assigned to Installation Team","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":416158,"type":"user","first":"Installation","last":"Team","email":"installation@reliablegaragedoor.com"},"assignedTo":{"id":416158,"type":"user","first":"Installation","last":"Team","email":"installation@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-17T15:27:27Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/416158"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/416158"}}},{"id":4132737488,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"
\"x1eo3K7YFBqjkRbS_ka9BicT7AhXf3JE6cJB2eZPJiEdTrplK8-xUkIKbYlmaKtHXLRp9hzI9NNtbWrmEBUGGnlig\"<\/td>\n<\/tr><\/table>
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If you are having problems viewing the content,
<\/span> please click here for web version!<\/a><\/td>\n<\/tr><\/table>
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www.amarr.com |<\/a>forward |<\/a><\/a>unsubscribe<\/a><\/td>\n<\/tr>
Amarr Dealer News | February 16, 2021<\/span><\/td>\n<\/tr><\/table>
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\"pixel.gif\"<\/td>\nAmarr Classica Transition to
\nConventional Hardware<\/span><\/b>

In response to dealer preference for conventional hardware product, Amarr Classica CL1000, CL2000 and CL3000 will transition from pinch resistant to conventional hardware starting with doors produced April 26, 2021.

\nAfter the April 26th transition, Classica sections will no longer have a hinge-hole pocket. All Classica hardware boxes will ship with conventional hinges.

\nThe Classica single page brochure has been updated and is available here<\/a>. Openings in Steel and other Classica literature will be updated at the next printing (May\/June timeframe).

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\"pixel.gif\"<\/td>\nAmarr Stratford and Oak Summit
\nRemoved from Dealer e-Tools<\/span><\/b>


Effective Monday, February 22, 2021, discontinued products Amarr Stratford ST1000, ST2000 and Oak Summit OS1000, OS2000 will no longer be available to price or order through WebCat, Express and OnSite due to low Door Center inventory.

\nPlease contact your local Door Center to check local inventory availability for these products.

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\"pixel.gif\"<\/td>\nCommercial Ordering Changes<\/span><\/b>


New enhancements to Compass<\/b>, Amarr's commercial quote and order system have greatly increased the functionality of the online tool. Instant pricing and engineering drawings are now available via Compass for an increasing number of door configurations.

\nWith these functionality advancements in the Compass e-tool, our customer support threshold via the ACE Team is increasing from $7500 to $10,000 per order beginning March 1, 2021. This means if you request a new quote via ACE directly for materials totaling less than $10,000, ACE will redirect you to Compass or the nearest Amarr Door Center.

\nIf you need Compass training check the e-Tools schedule below for dates and registration.

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\"pixel.gif\"<\/td>\nLinear Product Bulletin February 2021<\/span><\/b>

Linear is transitioning the product model number of the LDCO800 to LDCO801. Functionally, the new model will be identical to the most recently released models that include the latest firmware updates that remove the \"beam off\" feature launched in Dec 2020.

\nBeginning Monday, February 22, when ordering the Linear LDCO801 in Amarr dealer e-Tools, the item description will include both the old and new model #s, e.g. LN LDCO800\/801 MEGACODE.

\nRead full bulletin<\/a> from Nortek Control<\/span>

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\"pixel.gif\"<\/td>\nEntrematic Company Name
\nto Return to Amarr Company<\/span><\/b>

Effective immediately, we will discontinue the use of Entrematic as our company name and return to using Amarr Company. For 70 years, Amarr has stood for a company with a culture of caring service and quality residential and commercial sectional doors.

<\/span>\"Amarr_254x100.png\"<\/span>

\nOver the next 6 months, the transition back to Amarr on marketing materials, company documents, digital assets, and building signage will be implemented.

\nEffective immediately, individual email addresses have changed from firstname.lastname@entrematic.com to firstname.lastname@amarr.com<\/b> (jane.smith@amarr.com) and Door Center email addresses have similarly changed to LocationDC@amarr.com<\/b> (AustinDC@amarr.com).<\/span> For your convenience, the complete list of Door Center email addresses is located here<\/a>.

\nCheck payments for invoices can now be made to Amarr Company. During this transition period, checks made payable to either Amarr Company or Entrematic are acceptable.<\/span>

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\"\"<\/td>\nAmarr OnSite Integration with ServiceTitan Platform<\/span><\/b>

Amarr is collaborating with ServiceTitan, the all-in-one software for residential and commercial service businesses, to help you maximize revenue and profits, improve customer satisfaction and streamline the door ordering process saving you time and effort.

\nTo learn more about this exciting program, download this flyer<\/a> or visit www.servicetitan.com\/Amarr<\/a>.


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\"pixel.gif\"<\/td>\nFurther Reductions on Select IN-STOCK<\/span>
\nStratford 1000\/2000 and Oak Summit 1000\/2000<\/span><\/b>

Effective immediately, further reductions have been made on IN-STOCK Stratford 1000\/2000 and Oak Summit 1000\/2000 product.

\nPlease contact your local Door Center for availability and pricing.<\/span>

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\"pixel.gif\"<\/td>\n\n\"\"<\/td>\nOnline Training Dates<\/span><\/b>
COMPASS<\/b>:
\nFeb 17 - 11AM
\nMar 3 - 1PM
\nMar 17 - 11AM
\nMar 31 - 1PM

EXPRESS:<\/b>
\nFeb 17 - 1PM
\nMar 3 - 11AM
\nMar 17 - 1PM
\nMar 31 - 11AM

ONSITE:<\/b>
\nMar 9 - 11AM
\nMar 30 - 11AM

\nAll times are Eastern Daylight Time

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\"pixel.gif\"<\/td>\nDealer e-Tools Quick Links<\/span>

Compass - https:\/\/myonsite.amarr.com\/commercial\/#!\/login<\/a>
\n Express - https:\/\/myonsite.amarr.com\/ecat\/ECatController?action=express<\/a>
\n OnSite - https:\/\/myonsite.amarr.com\/ecat\/ECatController?action=onsite<\/a><\/span>

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Amarr Company<\/span><\/b>
165 Carriage Court
\nWinston-Salem, NC 27105 \u2022 USA
\n800.503.3667
ask.amarr@entrematic.com<\/a>
www.amarr.com<\/a>

My Account<\/a> | Contact Us<\/a> | Forgot Your Password?<\/a><\/span>


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<\/td>\n<\/tr><\/table><\/td>\n<\/tr><\/table>","source":{"type":"email","via":"customer"},"customer":{"id":270274175,"first":"Entrematic","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"amarrnews@entrematic.com"},"createdBy":{"id":270274175,"type":"customer","first":"Entrematic","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"amarrnews@entrematic.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-17T00:47:22Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/270274175"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/270274175"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1428049828"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/151652"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/270274175"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/270274175"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1428049828\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/416158"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1428049828\/122455"}}}