2021-02-15 03:01:24:{"id":1425708855,"number":122283,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"Fwd: Request a Gift Card For Angie Packard","preview":"$50 eGift Card to Amazon sent.   ---------- Forwarded message --------- From: Formsite  Date: Thu, Feb 11, 2021 at 2:03 PM Subject: Request a Gift Card For Angie Packard To:    Reference # 14809635 St","mailboxId":150715,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":84321613,"type":"customer","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"vanessal@reliablegaragedoor.com"},"createdAt":"2021-02-14T18:41:05Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-14T20:01:17Z","customerWaitingSince":{"time":"2021-02-14T18:41:05Z","friendly":"12:41pm"},"source":{"type":"emailfwd","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":84321613,"type":"customer","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"vanessal@reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4125242093,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-14T20:01:17Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4125140244,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"$50 eGift Card to Amazon sent.<br><br><br>---------- Forwarded message ---------<br>From: Formsite &lt;noreply@fs10.formsite.com&gt;<br>Date: Thu, Feb 11, 2021 at 2:03 PM<br>Subject: Request a Gift Card For Angie Packard<br>To: &lt;Vanessal@reliablegaragedoor.com&gt;<br><br><br>Reference # 14809635<br>Status Complete<br>Customer Name Angie Packard<br>Street Address 126 Christenson Ct NE<br>City Fridley<br>State Minnesota<br>Zip Code 55432<br>Phone Number (612) 868-7999<br>Email Address angelemarie1966@gmail.com<br>Customer Link<br>https:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=116701<br>Gift Card Amount $50<br>Type of Gift Card Amazon<br>Your Name Candice Drescher<br>Approved By Vanessa Lloyd<br>Reason for Gift Card Client satisfaction.<br>Per our client: Bryan took the opener apart and was not able to fix it.<br>Then told her she would need to order a part. In the meantime of her<br>getting the piece, she had another company come out, the tech told her that<br>he believed we broke the piece and there was no way it could have broken<br>off. The other company told her a logic board was needed. Mentioned that<br>Bryan told her he has never worked on this type of opener before. She feels<br>if he broke the part he should have said that.<br>She also added that the other tech told her that she did not need all the<br>suggestions Bryan mentioned.<br><br>Clients opener was repaired by our competitor and all is well now.<br>Last Update 2021-02-11 14:03:41<br>Start Time 2021-02-11 13:55:44<br>Finish Time 2021-02-11 14:03:41<br>IP 162.255.125.120<br>Browser IE<br>Device Desktop<br>Referrer N\/A<br><br>This email was sent to Vanessal@reliablegaragedoor.com as a result of a<br>form being completed.<br>Click here<br>&lt;https:\/\/fs1.formsite.com\/forms\/email-report-notification\/fill?id6=Vanessal%40reliablegaragedoor.com&id14=1613073821375-1050890-57-1-14809635&gt;<br>to report unwanted email.<br><br>&lt;https:\/\/www.formsite.com\/?utm_source=email_footer&gt;<br><br><br>--<br>&lt;https:\/\/www.reliablegaragedoor.com\/&gt;<br>*Vanessa Lloyd*Director of Client Services<br>------------------------------<br>*Direct* 612-278-0438 &lt;+16122780438&gt;<br>*Office* 612-339-8828 &lt;+16123398828&gt;<br>------------------------------<br><br>Click here to learn more about us at<br><br>*www.ReliableGarageDoor.com!* &lt;https:\/\/www.reliablegaragedoor.com\/&gt;<br>&lt;https:\/\/www.reliablegaragedoor.com\/&gt; &lt;https:\/\/www.reliablegaragedoor.com\/&gt;<br><br><br><br><br>--<br>&lt;https:\/\/www.reliablegaragedoor.com\/&gt;","source":{"type":"email","via":"customer"},"customer":{"id":84321613,"first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":84321613,"type":"customer","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":["billing@reliablegaragedoor.com"],"cc":[],"bcc":[],"createdAt":"2021-02-14T18:41:05Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/84321613"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/84321613"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1425708855"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/84321613"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/84321613"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1425708855\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1425708855\/122283"}}}

2021-02-15 03:12:02:{"id":1425708855,"number":122283,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"Fwd: Request a Gift Card For Angie Packard","preview":"$50 eGift Card to Amazon sent.   ---------- Forwarded message --------- From: Formsite  Date: Thu, Feb 11, 2021 at 2:03 PM Subject: Request a Gift Card For Angie Packard To:    Reference # 14809635 St","mailboxId":150715,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":84321613,"type":"customer","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"vanessal@reliablegaragedoor.com"},"createdAt":"2021-02-14T18:41:05Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-14T20:01:17Z","customerWaitingSince":{"time":"2021-02-14T18:41:05Z","friendly":"12:41pm"},"source":{"type":"emailfwd","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":84321613,"type":"customer","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"vanessal@reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4125242093,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-14T20:01:17Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4125140244,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"$50 eGift Card to Amazon sent.<br><br><br>---------- Forwarded message ---------<br>From: Formsite &lt;noreply@fs10.formsite.com&gt;<br>Date: Thu, Feb 11, 2021 at 2:03 PM<br>Subject: Request a Gift Card For Angie Packard<br>To: &lt;Vanessal@reliablegaragedoor.com&gt;<br><br><br>Reference # 14809635<br>Status Complete<br>Customer Name Angie Packard<br>Street Address 126 Christenson Ct NE<br>City Fridley<br>State Minnesota<br>Zip Code 55432<br>Phone Number (612) 868-7999<br>Email Address angelemarie1966@gmail.com<br>Customer Link<br>https:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=116701<br>Gift Card Amount $50<br>Type of Gift Card Amazon<br>Your Name Candice Drescher<br>Approved By Vanessa Lloyd<br>Reason for Gift Card Client satisfaction.<br>Per our client: Bryan took the opener apart and was not able to fix it.<br>Then told her she would need to order a part. In the meantime of her<br>getting the piece, she had another company come out, the tech told her that<br>he believed we broke the piece and there was no way it could have broken<br>off. The other company told her a logic board was needed. Mentioned that<br>Bryan told her he has never worked on this type of opener before. She feels<br>if he broke the part he should have said that.<br>She also added that the other tech told her that she did not need all the<br>suggestions Bryan mentioned.<br><br>Clients opener was repaired by our competitor and all is well now.<br>Last Update 2021-02-11 14:03:41<br>Start Time 2021-02-11 13:55:44<br>Finish Time 2021-02-11 14:03:41<br>IP 162.255.125.120<br>Browser IE<br>Device Desktop<br>Referrer N\/A<br><br>This email was sent to Vanessal@reliablegaragedoor.com as a result of a<br>form being completed.<br>Click here<br>&lt;https:\/\/fs1.formsite.com\/forms\/email-report-notification\/fill?id6=Vanessal%40reliablegaragedoor.com&id14=1613073821375-1050890-57-1-14809635&gt;<br>to report unwanted email.<br><br>&lt;https:\/\/www.formsite.com\/?utm_source=email_footer&gt;<br><br><br>--<br>&lt;https:\/\/www.reliablegaragedoor.com\/&gt;<br>*Vanessa Lloyd*Director of Client Services<br>------------------------------<br>*Direct* 612-278-0438 &lt;+16122780438&gt;<br>*Office* 612-339-8828 &lt;+16123398828&gt;<br>------------------------------<br><br>Click here to learn more about us at<br><br>*www.ReliableGarageDoor.com!* &lt;https:\/\/www.reliablegaragedoor.com\/&gt;<br>&lt;https:\/\/www.reliablegaragedoor.com\/&gt; &lt;https:\/\/www.reliablegaragedoor.com\/&gt;<br><br><br><br><br>--<br>&lt;https:\/\/www.reliablegaragedoor.com\/&gt;","source":{"type":"email","via":"customer"},"customer":{"id":84321613,"first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":84321613,"type":"customer","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":["billing@reliablegaragedoor.com"],"cc":[],"bcc":[],"createdAt":"2021-02-14T18:41:05Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/84321613"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/84321613"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1425708855"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/84321613"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/84321613"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1425708855\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1425708855\/122283"}}}

2021-02-15 06:58:02:{"id":1422086087,"number":122011,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"Escalation Issue for Angie Packard  submitted by Nazinet Barihe","preview":"@candiceD\u00a0eGift card sent. There is no receipt for eGift cards.","mailboxId":150715,"assignee":{"id":322359,"type":"user","first":"Dispatch","last":"Team","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/322359.150731.png","email":"customerservice@reliablegaragedoor.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdAt":"2021-02-10T16:07:27Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-14T23:58:01Z","customerWaitingSince":{"time":"2021-02-10T16:07:27Z","friendly":"4 days ago"},"source":{"type":"email","via":"customer"},"tags":[{"id":7192063,"color":"#A5B2BD","tag":"ready"}],"cc":[],"bcc":[],"primaryCustomer":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"customFields":[],"_embedded":{"threads":[{"id":4125526484,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Dispatch Team","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":322359,"type":"user","first":"Dispatch","last":"Team","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/322359.150731.png","email":"customerservice@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-14T23:58:01Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/322359"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4123408052,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<b class=\"mention-highlight\">@candiceD<\/b>\u00a0eGift card sent. There is no receipt for eGift cards.","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-13T15:08:03Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4118594695,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Anyone","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-11T20:08:52Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4118594069,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<b class=\"mention-highlight\">@vanessa<\/b>\u00a0gift card request completed. Please send me the receipt when processed. Thanks!","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-11T20:08:40Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4118454774,"type":"note","status":"pending","state":"published","action":{"type":"default","associatedEntities":[]},"body":"lvm advising to call with her email addy","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-11T19:27:53Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4115316781,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-10T21:26:59Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4115303088,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"LVM to call me back. $50 gift card per V. :)","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-10T21:22:39Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4115278108,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<b class=\"mention-highlight\">@vanessa<\/b>\u00a0can I send her a giftcard?","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-10T21:14:46Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4114097683,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<a href=\"https:\/\/fs10.formsite.com\/res\/workflowContinue?EParam=B6fiTn-RcO5ITYqBGr5vFYswdkdWh1NuxIlXrYVWlIq1wUJh8A1oEhjqpnQJ4FWjtOFu-OdU9OjeWtRgWJOYcYLHiFtrr_h_eABRcuSTk7w\">CLICK HERE TO SUBMIT RESPONSE<\/a><br><br><table style=\"width:100%;\" cellspacing=\"0\" cellpadding=\"0\"><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Reference #<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">14803669<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Status<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Complete<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Scoring<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">16128687999<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Contact Name<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Angie Packard<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Link to Client (Customer Link)<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\"><a href=\"https:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=116701\">https:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=116701<\/a><\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Applicable EST\/SO\/INV #<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">YourValue4<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">EST\/SO\/INV Link<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">SO204840<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">How did the client contact us?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Inbound Call<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Best contact phone number for the client<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">16128687999<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Is the client only asking to apply a coupon?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">No<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Is the client asking for a reduction to the bill?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">No<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Is the client expecting a manager to follow up? (Advise F\/U within 24 hrs)<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Yes<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Describe the call in detail and answer the following questions...<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Angie called in regarding her visit on 1\/20 with Bryan B. Angie feels we broke a part, suggested way more than she needed, and were unable to fix it. Here are Angie's words: Bryan took it all apart and was not able to fix it then told her she would need to order a part. In the meantime of her getting the piece, she had another company come out, the guy told her that he believed we broke the piece and there was no way it could have broken off. The other company told her it was something else she needed. She mentioned that Bryan told her he has never worked on this type of opener before. She feels if he broke the part he should have said that.<br>\nShe also added that the other gentleman told her that she did not need all the suggestions Bryan mentioned. Angie says she has been out of a garage for 3wks and it sucks.<br>\nI let her know I was in scheduling and a manager will call her back within 24hrs.<br><br>\nThere are really good appt. notes on file from Bryan.<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">MP4 Call Recording<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\"><a href=\"https:\/\/fs10.formsite.com\/ReliableCareers\/files\/f-59-48-14803669_OPPoeiaU_RE6a3d8270ee8bdf3281a9412d9f6a13fd.mp3\">RE6a3d8270ee8bdf3281a9412d9f6a13fd.mp3 (1777k)<\/a><\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Your Name<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Nazinet Barihe<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Did you create a task for Candice?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Yes<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Did you notate on the client profile TLC &amp; Flag Level?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Yes<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Last Update<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">2021-02-10 10:07:25<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Start Time<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">2021-02-10 08:08:05<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Finish Time<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">2021-02-10 10:07:25<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">IP<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">66.41.183.71<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Browser<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Chrome<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Device<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Desktop<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Referrer<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">https:\/\/www.google.com\/<\/td>\n<\/tr><\/table><br><br><div style=\"text-align:center;\"><small>This email was sent to Billing@reliablegaragedoor.com as a result of a form being completed.<br><a href=\"https:\/\/fs1.formsite.com\/forms\/email-report-notification\/fill?id6=Billing%40reliablegaragedoor.com&amp;id14=1612973244587-1050890-59-1-14803669\">Click here<\/a> to report unwanted email.<\/small><\/div>\n<br><div style=\"text-align:center;\"><a href=\"https:\/\/www.formsite.com\/?utm_source=email_footer\"><img src=\"https:\/\/fs1.formsite.com\/images\/logos\/formsite_email_logo.png\" alt=\"formsite_email_logo.png\" \/><\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-10T16:07:27Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1422086087"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1422086087\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/322359"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1422086087\/122011"}}}

2021-02-15 07:07:15:{"id":1425560059,"number":122271,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"Payment Alert - CenterPoint Energy","preview":"Contact Us      Customer Notification: Payment Alert       February 14, 2021             RE:   Payment Alert   Account:   9158337-7   Service address:   1136 114TH LN NW STE 600 COON RAPIDS, MN 55448-","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":277533605,"type":"customer","first":null,"last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"center_point_energy@tmr3.com"},"createdAt":"2021-02-14T13:44:20Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-15T00:06:17Z","customerWaitingSince":{"time":"2021-02-14T13:44:20Z","friendly":"7:44am"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":277533605,"type":"customer","first":null,"last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"center_point_energy@tmr3.com"},"customFields":[],"_embedded":{"threads":[{"id":4125537837,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to you","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-15T00:06:17Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4124764364,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<div class=\"ex-st-container\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\">\n<table style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:text-bottom;border-collapse:collapse;padding:0pt 0pt 0pt 0pt;table-layout:fixed;width:486pt;height:114.95pt;\" cellspacing=\"0\"><colgroup><col style=\"width:127.89pt;\" \/><col style=\"width:358.11pt;\" \/><\/colgroup><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:13.43pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;text-align:left;margin:0;border:0;vertical-align:top;background-color:#808080;padding:0pt 7.2pt 0pt 0pt;width:478.8pt;\" colspan=\"2\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:right;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><a style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;text-decoration:none;margin:0;padding:0;border:0;\" href=\"http:\/\/www.centerpointenergy.com\/services\/naturalgas\/residential\/customerservice\/contactus\/\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Calibri, sans-serif;font-size:11pt;font-weight:bold;font-style:normal;color:#FFF;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Contact Us<\/span><\/a><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:60pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:486pt;\" colspan=\"2\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Calibri, sans-serif;font-size:0;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"><img style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;margin:0;vertical-align:text-bottom;background-color:transparent;padding:0pt 1.375pt 0pt 0pt;border:0.75pt solid transparent;\" height=\"79\" src=\"http:\/\/cnp.centerpointenergy.com\/images\/streamserve\/CNP_logo.png\" width=\"224\" alt=\"CNP_logo.png\" \/><\/span><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:16.1pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:486pt;\" colspan=\"2\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:14pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Customer Notification<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:14pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">:<\/span> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:14pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Payment Alert<\/span><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:13.43pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:486pt;\" colspan=\"2\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Calibri, sans-serif;font-size:11pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:12pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:486pt;\" colspan=\"2\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">February 14, 2021<\/span><\/div>\n<\/td>\n<\/tr><\/table><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0;\">\n<table style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:text-bottom;border-collapse:collapse;padding:0pt 0pt 0pt 0pt;table-layout:fixed;width:486pt;height:82pt;\" cellspacing=\"0\"><colgroup><col style=\"width:122.04pt;\" \/><col style=\"width:363.96pt;\" \/><\/colgroup><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:12pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:122.04pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<\/td>\n<td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:363.96pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:12pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:122.04pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">RE<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">:<\/span><\/div>\n<\/td>\n<td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:363.96pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Payment Alert<\/span><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:12pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:122.04pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Account<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">:<\/span><\/div>\n<\/td>\n<td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:363.96pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">9158337-7<\/span><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:23pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:122.04pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Service address<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">:<\/span><\/div>\n<\/td>\n<td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:363.96pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">1136 114TH LN NW STE 600<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">COON RAPIDS, MN 55448-3112<\/span><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:23pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:486pt;\" colspan=\"2\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<\/td>\n<\/tr><\/table><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0;\">\n<table style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:text-bottom;border-collapse:collapse;padding:0pt 0pt 0pt 0pt;table-layout:fixed;width:486pt;height:358.08pt;\" cellspacing=\"0\"><colgroup><col style=\"width:486pt;\" \/><\/colgroup><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:358.08pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:486pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:'Courier New', monospace;font-size:12pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">\ufeff<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Hello<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">RELIABLE GARAGE DOOR<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">,<\/span><br style=\"font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" \/><br style=\"font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" \/><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">This is your CenterPoint Energy natural gas bill Payment Alert. Your payment of<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">$393.07<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">is due on<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">02\/19\/2021<\/span> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">for account<\/span> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">9158337-7<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">. If you are set up for automatic payments,<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">your payment has been sent or is already scheduled, no further action is needed.<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:14pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">To make a payment now, choose from the following convenient options:<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:14pt;margin-bottom:0pt;margin-left:22.5pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">- Sign in or register at<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><a style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;text-decoration:none;margin:0;padding:0;border:0;\" href=\"https:\/\/myaccount.CenterPointEnergy.com\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#00F;text-decoration:underline;\" lang=\"en-us\" xml:lang=\"en-us\">MyAccount.CenterPointEnergy.com<\/span><\/a><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">to schedule a payment or set up recurring payments with AutoPay<\/span><br style=\"font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" \/><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">- Pay as a<\/span> <a style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;text-decoration:none;margin:0;padding:0;border:0;\" href=\"http:\/\/www.CenterPointEnergy.com\/SelfService\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#00F;text-decoration:underline;\" lang=\"en-us\" xml:lang=\"en-us\">guest<\/span><\/a><br style=\"font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" \/><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">- Make a payment by telephone<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">612-321-4939<\/span><br style=\"font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" \/><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">- Find an authorized<\/span> <a style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;text-decoration:none;margin:0;padding:0;border:0;\" href=\"http:\/\/www.CenterPointEnergy.com\/en-us\/CustomerService\/Pages\/find-payment-location.aspx\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#00F;text-decoration:underline;\" lang=\"en-us\" xml:lang=\"en-us\">Payment Center<\/span><\/a> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:14pt;margin-bottom:14pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:bold;font-style:italic;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">NOTE:<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Your payment alert will arrive 5 days before payment is due. Send alerts to 5 different email addresses and\/or 5 different text numbers.<\/span> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">To update or delete your alerts, sign in to<\/span> <a style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;text-decoration:none;margin:0;padding:0;border:0;\" href=\"https:\/\/myaccount.CenterPointEnergy.com\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#00F;text-decoration:underline;\" lang=\"en-us\" xml:lang=\"en-us\">My Account<\/span><\/a><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">and click on Manage Communication Preferences in the Billing<\/span> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">&amp;<\/span> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Payment section.<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Thanks for your business.<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:14pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Your CenterPoint Energy customer service team<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:14pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:14pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">612-321-4939<\/span><br style=\"font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" \/><a style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;text-decoration:none;margin:0;padding:0;border:0;\" href=\"http:\/\/www.CenterPointEnergy.com\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#00F;text-decoration:underline;\" lang=\"en-us\" xml:lang=\"en-us\">www.CenterPointEnergy.com<\/span><\/a><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:14pt;margin-bottom:14pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><\/div>\n<\/td>\n<\/tr><\/table><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\">\n<table style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:text-bottom;border-collapse:collapse;padding:0pt 0pt 0pt 0pt;table-layout:fixed;width:486pt;height:168.89pt;\" cellspacing=\"0\"><colgroup><col style=\"width:486pt;\" \/><\/colgroup><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:43.7pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:486pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#808080;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">CIC.BLRMND-200925<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:101.19pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:486pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0;\">\n<table style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;margin:0;vertical-align:text-bottom;border-collapse:collapse;background-color:transparent;padding:0pt 0pt 0pt 0pt;border:1pt solid transparent;table-layout:fixed;width:485pt;height:100.19pt;\" cellspacing=\"0\"><colgroup><col style=\"width:486pt;\" \/><\/colgroup><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:101.19pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 3pt 0pt 3pt;border-top:0.75pt solid #808080;width:479.25pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:bold;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">PLEASE DO NOT REPLY TO THIS EMAIL - REPLIES TO THIS MAILBOX ARE NOT MONITORED<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">This email was sent to<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">:<\/span> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#00b0f0;text-decoration:underline;\" lang=\"en-us\" xml:lang=\"en-us\">billing@reliablegaragedoor.com<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Please click<\/span> <a style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;text-decoration:none;margin:0;padding:0;border:0;\" href=\"https:\/\/myaccount.centerpointenergy.com\/\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#00b0f0;text-decoration:underline;\" lang=\"en-us\" xml:lang=\"en-us\">here<\/span><\/a> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">to update your preferences via My Account or contact customer service at<\/span> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">612-321-4939<\/span> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">during normal business hours.<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">This email was sent by<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">: CenterPoint Energy, P O Box 4567, Houston, TX 77210-4567, United States<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">We respect your right to privacy. Click<\/span> <a style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;text-decoration:none;margin:0;padding:0;border:0;\" href=\"http:\/\/www.centerpointenergy.com\/about\/legal\/privacypolicy\/\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#00b0f0;text-decoration:underline;\" lang=\"en-us\" xml:lang=\"en-us\">here<\/span><\/a> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">to view our privacy policy.<\/span><\/div>\n<\/td>\n<\/tr><\/table><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:12pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:486pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:12pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;border-top:1.08pt solid #808080;border-bottom:1.08pt solid #808080;width:486pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:9pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">\u00a9 2021 CenterPoint Energy - All Rights Reserved P O Box 4567, Houston, TX 77210-4567<\/span><\/div>\n<\/td>\n<\/tr><\/table><\/div>\n<\/div>\n<br><br><img src=\"http:\/\/pull.tmr3.com\/p\/CG-2121375-420795256-2-1-US2-7F45\/0\/\" width=\"1\" height=\"1\" border=\"0\" alt=\"0\" \/>","source":{"type":"email","via":"customer"},"customer":{"id":277533605,"first":null,"last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"center_point_energy@tmr3.com"},"createdBy":{"id":277533605,"type":"customer","first":null,"last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"center_point_energy@tmr3.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-14T13:44:20Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/277533605"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/277533605"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1425560059"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/277533605"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/277533605"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1425560059\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1425560059\/122271"}}}

2021-02-15 07:16:58:{"id":1414173630,"number":121362,"threads":6,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"Reliable Garage Door | Invoice Due","preview":"Hi Candice,  Did Karen state what property she was calling from? Do you remember Karen's last name? Karen may have forgotten to tell you how submit invoices through our payment processing system calle","mailboxId":150715,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdAt":"2021-02-02T19:15:14Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-15T00:16:57Z","customerWaitingSince":{"time":"2021-02-12T18:33:02Z","friendly":"2 days ago"},"source":{"type":"web","via":"user"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":402926827,"type":"customer","first":"Apresearch","last":"North","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"apresearch.north@fsresidential.com"},"customFields":[],"_embedded":{"threads":[{"id":4125550832,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-15T00:16:57Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4121670859,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Hi Candice,<br><br>Did Karen state what property she was calling from? Do you remember Karen's last name? Karen may have forgotten to tell you how submit invoices through our payment processing system called Avid. I have attached a \"How To\" document to help assist you in submitting invoices to Avid for payment. Per the service address stated on Invoice No. 203265, it looks like you serviced Castle Crest. Could you please confirm if this is the property Karen called you from?<br><br>Best Regards,<br><br><a href=\"http:\/\/www.fsresidential.com\/\"><img border=\"0\" width=\"145\" height=\"154\" style=\"width:1.5104in;height:1.6041in;\" alt=\"http:\/\/www.fsr-marketing.com\/mailpics\/images\/logo.png\" name=\"ex-Picture_x0020_2\" src=\"https:\/\/d33v4339jhl8k0.cloudfront.net\/inline\/2928\/844f0ba1ada798d4fcc6af44caeb80bc1335a66b\/259d0650d61d4747a8173f08d9def432371b9a1b\/image001.png\"\/><\/a><br><br>MAKISHA SMITH<br><br>AP Research Coordinator<br><br>8100 Old Cedar Ave S, Suite 300 | Bloomington, MN 55425<br><br>Direct 952.253.3356<br><br>Email+APResearch.North@fsresidential.com+<br><br>http:\/\/www.fsresidential.com\/<br><br>Facebook | LinkedIn | YouTube","source":{"type":"email","via":"customer"},"customer":{"id":402926827,"first":"Apresearch","last":"North","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"apresearch.north@fsresidential.com"},"createdBy":{"id":402926827,"type":"customer","first":"Apresearch","last":"North","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"apresearch.north@fsresidential.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-12T18:33:02Z","_embedded":{"attachments":[{"id":335390149,"filename":"Submitting Invoices through AvidXchange-Vendors.docx","mimeType":"application\/vnd.openxmlformats-officedocument.wordprocessingml.document","width":0,"height":0,"size":15267,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1414173630\/attachments\/335390149"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1414173630\/attachments\/335390149\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/335390149\/ffa5c2e07c4f9a63a5fb31138aa453cd4e48613a\/Submitting%20Invoices%20through%20AvidXchange-Vendors.docx"}}},{"id":335390148,"filename":"image005.jpg","mimeType":"image\/jpeg","width":145,"height":154,"size":617,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1414173630\/attachments\/335390148"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1414173630\/attachments\/335390148\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/335390148\/8977027dbeea9527e7c91ecead37d0c7893596af\/image005.jpg"}}},{"id":335390147,"filename":"image004.jpg","mimeType":"image\/jpeg","width":145,"height":155,"size":617,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1414173630\/attachments\/335390147"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1414173630\/attachments\/335390147\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/335390147\/4c5fc7cc19164cd66e6113d8ed363cc77ef3704a\/image004.jpg"}}},{"id":335390150,"filename":"INV203265 - Reliable Garage Door.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":176279,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1414173630\/attachments\/335390150"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1414173630\/attachments\/335390150\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/335390150\/93889188c1cb4a70cdd6a2ec939467a7359b1376\/INV203265%20-%20Reliable%20Garage%20Door.pdf"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/402926827"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/402926827"}}},{"id":4111071109,"type":"message","status":"closed","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"Hi Makisha,<br \/><br \/>Thank you for the information.<br \/><br \/>When Karen from your answering service called in to schedule the appointment, we were not provided with any of this information.<br \/><br \/>Can you please tell me who can I contact in order to obtain it?","source":{"type":"web","via":"user"},"customer":{"id":402926827,"first":"Apresearch","last":"North","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"apresearch.north@fsresidential.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-09T18:26:17Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/402926827"}}},{"id":4108161502,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Good Evening Candice,\n\nThank you for your email. The attached invoice is missing the following information needed in order to be processed by Avid Payment Processing System.\n\n<ul><li><strong>Full Name of the Association (Property Name)<\/strong><\/li>\n<li><strong>Association Entity Number (provided by the Property Manager)<\/strong><\/li>\n<li><strong>Association Service Address (property street, city, state, zip)<\/strong><\/li>\n<\/ul>\nPlease state the information above on the invoice and resubmit it tofsresidentialapnorth@avidbill.com for payment, thank you!\n\n<a href=\"http:\/\/www.fsresidential.com\/\"><img border=\"0\" width=\"145\" height=\"155\" style=\"width:1.5104in;height:1.6145in;\" alt=\"http:\/\/www.fsr-marketing.com\/mailpics\/images\/logo.png\" name=\"ex-Picture_x0020_2\" src=\"https:\/\/d33v4339jhl8k0.cloudfront.net\/inline\/2928\/c213a6eca60fd5aef7b60044ab6179e69fcdcf6e\/259d0650d61d4747a8173f08d9def432371b9a1b\/image001.png\"\/><\/a>\n\nMAKISHA SMITH\n\nAP Research Coordinator\n\n8100 Old Cedar Ave S, Suite 300 | Bloomington, MN 55425\n\nDirect 952.253.3356\n\nEmail+APResearch.North@fsresidential.com\n\nhttp:\/\/www.fsresidential.com\/\n\nFacebook | LinkedIn | YouTube","source":{"type":"email","via":"customer"},"customer":{"id":402926827,"first":"Apresearch","last":"North","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"apresearch.north@fsresidential.com"},"createdBy":{"id":402926827,"type":"customer","first":"Apresearch","last":"North","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"apresearch.north@fsresidential.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-08T22:02:19Z","_embedded":{"attachments":[{"id":334188645,"filename":"INV203265.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":170716,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1414173630\/attachments\/334188645"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1414173630\/attachments\/334188645\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/334188645\/9d3a6ad6797da13c124fb1add9d4611f375cb7b3\/INV203265.pdf"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/402926827"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/402926827"}}},{"id":4089606995,"type":"message","status":"closed","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"Hi Makisha,<br \/><br \/>Thank you so much for all of your help, I really appreciate it!<br \/><br \/>Have a great week!","source":{"type":"web","via":"user"},"customer":{"id":402926827,"first":"Apresearch","last":"North","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"apresearch.north@fsresidential.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-02T19:57:13Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/402926827"}}},{"id":4089569859,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Hi Candice,<br><br>It was nice speaking with you over the phone today. I have received your email and will review the invoice that you sent us. If payment has not been processed, I will alert the appropriate party to review and approve the invoice for payment, thank you!<br><br>Best Regards,<br><br><a href=\"http:\/\/www.fsresidential.com\/\"><img border=\"0\" width=\"145\" height=\"154\" style=\"width:1.5104in;height:1.6041in;\" alt=\"http:\/\/www.fsr-marketing.com\/mailpics\/images\/logo.png\" name=\"ex-Picture_x0020_2\" src=\"https:\/\/d33v4339jhl8k0.cloudfront.net\/inline\/2928\/589852f8071b3980e8517d8caddac033a7aaf980\/259d0650d61d4747a8173f08d9def432371b9a1b\/image001.png\"\/><\/a><br><br>MAKISHA SMITH<br><br>AP Research Coordinator<br><br>8100 Old Cedar Ave S, Suite 300 | Bloomington, MN 55425<br><br>Direct 952.253.3356<br><br>Email+APResearch.North@fsresidential.com+<br><br>http:\/\/www.fsresidential.com\/<br><br>Facebook | LinkedIn | YouTube","source":{"type":"email","via":"customer"},"customer":{"id":402926827,"first":"Apresearch","last":"North","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"apresearch.north@fsresidential.com"},"createdBy":{"id":402926827,"type":"customer","first":"Apresearch","last":"North","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"apresearch.north@fsresidential.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-02T19:46:37Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/402926827"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/402926827"}}},{"id":4089462689,"type":"message","status":"closed","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"<br \/><br \/>Thank you for choosing Reliable Garage Door as your preferred garage door company. I am following up on the work we performed for you recently and wanted to make sure you are happy with our services. <br \/><br \/>Please take a look at the attached invoice for your balance due and let me know if you have any questions. We appreciate your business and look forward to speaking with you soon.<br \/><br \/>Thanks","source":{"type":"web","via":"user"},"customer":{"id":402926827,"first":"Apresearch","last":"North","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"apresearch.north@fsresidential.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-02T19:15:14Z","_embedded":{"attachments":[{"id":332686700,"filename":"INV203265.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":170716,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1414173630\/attachments\/332686700"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1414173630\/attachments\/332686700\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/332686700\/9d3a6ad6797da13c124fb1add9d4611f375cb7b3\/INV203265.pdf"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/402926827"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1414173630"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/402926827"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1414173630\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1414173630\/121362"}}}

2021-02-15 07:17:02:{"id":1425560059,"number":122271,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"Payment Alert - CenterPoint Energy","preview":"Contact Us      Customer Notification: Payment Alert       February 14, 2021             RE:   Payment Alert   Account:   9158337-7   Service address:   1136 114TH LN NW STE 600 COON RAPIDS, MN 55448-","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":277533605,"type":"customer","first":null,"last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"center_point_energy@tmr3.com"},"createdAt":"2021-02-14T13:44:20Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-15T00:06:17Z","customerWaitingSince":{"time":"2021-02-14T13:44:20Z","friendly":"7:44am"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":277533605,"type":"customer","first":null,"last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"center_point_energy@tmr3.com"},"customFields":[],"_embedded":{"threads":[{"id":4125537837,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to you","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-15T00:06:17Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4124764364,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<div class=\"ex-st-container\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\">\n<table style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:text-bottom;border-collapse:collapse;padding:0pt 0pt 0pt 0pt;table-layout:fixed;width:486pt;height:114.95pt;\" cellspacing=\"0\"><colgroup><col style=\"width:127.89pt;\" \/><col style=\"width:358.11pt;\" \/><\/colgroup><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:13.43pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;text-align:left;margin:0;border:0;vertical-align:top;background-color:#808080;padding:0pt 7.2pt 0pt 0pt;width:478.8pt;\" colspan=\"2\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:right;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><a style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;text-decoration:none;margin:0;padding:0;border:0;\" href=\"http:\/\/www.centerpointenergy.com\/services\/naturalgas\/residential\/customerservice\/contactus\/\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Calibri, sans-serif;font-size:11pt;font-weight:bold;font-style:normal;color:#FFF;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Contact Us<\/span><\/a><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:60pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:486pt;\" colspan=\"2\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Calibri, sans-serif;font-size:0;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"><img style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;margin:0;vertical-align:text-bottom;background-color:transparent;padding:0pt 1.375pt 0pt 0pt;border:0.75pt solid transparent;\" height=\"79\" src=\"http:\/\/cnp.centerpointenergy.com\/images\/streamserve\/CNP_logo.png\" width=\"224\" alt=\"CNP_logo.png\" \/><\/span><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:16.1pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:486pt;\" colspan=\"2\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:14pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Customer Notification<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:14pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">:<\/span> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:14pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Payment Alert<\/span><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:13.43pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:486pt;\" colspan=\"2\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Calibri, sans-serif;font-size:11pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:12pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:486pt;\" colspan=\"2\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">February 14, 2021<\/span><\/div>\n<\/td>\n<\/tr><\/table><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0;\">\n<table style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:text-bottom;border-collapse:collapse;padding:0pt 0pt 0pt 0pt;table-layout:fixed;width:486pt;height:82pt;\" cellspacing=\"0\"><colgroup><col style=\"width:122.04pt;\" \/><col style=\"width:363.96pt;\" \/><\/colgroup><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:12pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:122.04pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<\/td>\n<td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:363.96pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:12pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:122.04pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">RE<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">:<\/span><\/div>\n<\/td>\n<td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:363.96pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Payment Alert<\/span><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:12pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:122.04pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Account<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">:<\/span><\/div>\n<\/td>\n<td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:363.96pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">9158337-7<\/span><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:23pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:122.04pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Service address<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">:<\/span><\/div>\n<\/td>\n<td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:363.96pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">1136 114TH LN NW STE 600<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">COON RAPIDS, MN 55448-3112<\/span><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:23pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:486pt;\" colspan=\"2\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<\/td>\n<\/tr><\/table><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0;\">\n<table style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:text-bottom;border-collapse:collapse;padding:0pt 0pt 0pt 0pt;table-layout:fixed;width:486pt;height:358.08pt;\" cellspacing=\"0\"><colgroup><col style=\"width:486pt;\" \/><\/colgroup><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:358.08pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:486pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:'Courier New', monospace;font-size:12pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">\ufeff<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Hello<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">RELIABLE GARAGE DOOR<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">,<\/span><br style=\"font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" \/><br style=\"font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" \/><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">This is your CenterPoint Energy natural gas bill Payment Alert. Your payment of<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">$393.07<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">is due on<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">02\/19\/2021<\/span> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">for account<\/span> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">9158337-7<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">. If you are set up for automatic payments,<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">your payment has been sent or is already scheduled, no further action is needed.<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:14pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">To make a payment now, choose from the following convenient options:<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:14pt;margin-bottom:0pt;margin-left:22.5pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">- Sign in or register at<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><a style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;text-decoration:none;margin:0;padding:0;border:0;\" href=\"https:\/\/myaccount.CenterPointEnergy.com\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#00F;text-decoration:underline;\" lang=\"en-us\" xml:lang=\"en-us\">MyAccount.CenterPointEnergy.com<\/span><\/a><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">to schedule a payment or set up recurring payments with AutoPay<\/span><br style=\"font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" \/><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">- Pay as a<\/span> <a style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;text-decoration:none;margin:0;padding:0;border:0;\" href=\"http:\/\/www.CenterPointEnergy.com\/SelfService\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#00F;text-decoration:underline;\" lang=\"en-us\" xml:lang=\"en-us\">guest<\/span><\/a><br style=\"font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" \/><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">- Make a payment by telephone<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">612-321-4939<\/span><br style=\"font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" \/><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">- Find an authorized<\/span> <a style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;text-decoration:none;margin:0;padding:0;border:0;\" href=\"http:\/\/www.CenterPointEnergy.com\/en-us\/CustomerService\/Pages\/find-payment-location.aspx\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#00F;text-decoration:underline;\" lang=\"en-us\" xml:lang=\"en-us\">Payment Center<\/span><\/a> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:14pt;margin-bottom:14pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:bold;font-style:italic;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">NOTE:<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Your payment alert will arrive 5 days before payment is due. Send alerts to 5 different email addresses and\/or 5 different text numbers.<\/span> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">To update or delete your alerts, sign in to<\/span> <a style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;text-decoration:none;margin:0;padding:0;border:0;\" href=\"https:\/\/myaccount.CenterPointEnergy.com\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#00F;text-decoration:underline;\" lang=\"en-us\" xml:lang=\"en-us\">My Account<\/span><\/a><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">and click on Manage Communication Preferences in the Billing<\/span> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">&amp;<\/span> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Payment section.<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Thanks for your business.<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:14pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Your CenterPoint Energy customer service team<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:14pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:14pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">612-321-4939<\/span><br style=\"font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" \/><a style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;text-decoration:none;margin:0;padding:0;border:0;\" href=\"http:\/\/www.CenterPointEnergy.com\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#00F;text-decoration:underline;\" lang=\"en-us\" xml:lang=\"en-us\">www.CenterPointEnergy.com<\/span><\/a><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:14pt;margin-bottom:14pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><\/div>\n<\/td>\n<\/tr><\/table><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\">\n<table style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:text-bottom;border-collapse:collapse;padding:0pt 0pt 0pt 0pt;table-layout:fixed;width:486pt;height:168.89pt;\" cellspacing=\"0\"><colgroup><col style=\"width:486pt;\" \/><\/colgroup><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:43.7pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:486pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#808080;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">CIC.BLRMND-200925<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:101.19pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:486pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0;\">\n<table style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;margin:0;vertical-align:text-bottom;border-collapse:collapse;background-color:transparent;padding:0pt 0pt 0pt 0pt;border:1pt solid transparent;table-layout:fixed;width:485pt;height:100.19pt;\" cellspacing=\"0\"><colgroup><col style=\"width:486pt;\" \/><\/colgroup><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:101.19pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 3pt 0pt 3pt;border-top:0.75pt solid #808080;width:479.25pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:bold;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">PLEASE DO NOT REPLY TO THIS EMAIL - REPLIES TO THIS MAILBOX ARE NOT MONITORED<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">This email was sent to<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">:<\/span> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#00b0f0;text-decoration:underline;\" lang=\"en-us\" xml:lang=\"en-us\">billing@reliablegaragedoor.com<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Please click<\/span> <a style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;text-decoration:none;margin:0;padding:0;border:0;\" href=\"https:\/\/myaccount.centerpointenergy.com\/\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#00b0f0;text-decoration:underline;\" lang=\"en-us\" xml:lang=\"en-us\">here<\/span><\/a> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">to update your preferences via My Account or contact customer service at<\/span> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">612-321-4939<\/span> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">during normal business hours.<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">This email was sent by<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">: CenterPoint Energy, P O Box 4567, Houston, TX 77210-4567, United States<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">We respect your right to privacy. Click<\/span> <a style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;text-decoration:none;margin:0;padding:0;border:0;\" href=\"http:\/\/www.centerpointenergy.com\/about\/legal\/privacypolicy\/\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#00b0f0;text-decoration:underline;\" lang=\"en-us\" xml:lang=\"en-us\">here<\/span><\/a> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">to view our privacy policy.<\/span><\/div>\n<\/td>\n<\/tr><\/table><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:12pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:486pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:12pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;border-top:1.08pt solid #808080;border-bottom:1.08pt solid #808080;width:486pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:9pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">\u00a9 2021 CenterPoint Energy - All Rights Reserved P O Box 4567, Houston, TX 77210-4567<\/span><\/div>\n<\/td>\n<\/tr><\/table><\/div>\n<\/div>\n<br><br><img src=\"http:\/\/pull.tmr3.com\/p\/CG-2121375-420795256-2-1-US2-7F45\/0\/\" width=\"1\" height=\"1\" border=\"0\" alt=\"0\" \/>","source":{"type":"email","via":"customer"},"customer":{"id":277533605,"first":null,"last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"center_point_energy@tmr3.com"},"createdBy":{"id":277533605,"type":"customer","first":null,"last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"center_point_energy@tmr3.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-14T13:44:20Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/277533605"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/277533605"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1425560059"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/277533605"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/277533605"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1425560059\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1425560059\/122271"}}}

2021-02-15 07:17:03:{"id":1425561273,"number":122272,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"Payment Alert - CenterPoint Energy","preview":"Contact Us      Customer Notification: Payment Alert       February 14, 2021             RE:   Payment Alert   Account:   6401473521-7   Service address:   1136 114TH LN NW STE 700 COON RAPIDS, MN 554","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":277533605,"type":"customer","first":null,"last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"center_point_energy@tmr3.com"},"createdAt":"2021-02-14T13:47:59Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-15T00:06:17Z","customerWaitingSince":{"time":"2021-02-14T13:47:59Z","friendly":"7:47am"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":277533605,"type":"customer","first":null,"last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"center_point_energy@tmr3.com"},"customFields":[],"_embedded":{"threads":[{"id":4125537836,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to you","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-15T00:06:17Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4124768093,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<div class=\"ex-st-container\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\">\n<table style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:text-bottom;border-collapse:collapse;padding:0pt 0pt 0pt 0pt;table-layout:fixed;width:486pt;height:114.95pt;\" cellspacing=\"0\"><colgroup><col style=\"width:127.89pt;\" \/><col style=\"width:358.11pt;\" \/><\/colgroup><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:13.43pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;text-align:left;margin:0;border:0;vertical-align:top;background-color:#808080;padding:0pt 7.2pt 0pt 0pt;width:478.8pt;\" colspan=\"2\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:right;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><a style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;text-decoration:none;margin:0;padding:0;border:0;\" href=\"http:\/\/www.centerpointenergy.com\/services\/naturalgas\/residential\/customerservice\/contactus\/\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Calibri, sans-serif;font-size:11pt;font-weight:bold;font-style:normal;color:#FFF;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Contact Us<\/span><\/a><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:60pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:486pt;\" colspan=\"2\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Calibri, sans-serif;font-size:0;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"><img style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;margin:0;vertical-align:text-bottom;background-color:transparent;padding:0pt 1.375pt 0pt 0pt;border:0.75pt solid transparent;\" height=\"79\" src=\"http:\/\/cnp.centerpointenergy.com\/images\/streamserve\/CNP_logo.png\" width=\"224\" alt=\"CNP_logo.png\" \/><\/span><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:16.1pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:486pt;\" colspan=\"2\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:14pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Customer Notification<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:14pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">:<\/span> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:14pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Payment Alert<\/span><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:13.43pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:486pt;\" colspan=\"2\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Calibri, sans-serif;font-size:11pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:12pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:486pt;\" colspan=\"2\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">February 14, 2021<\/span><\/div>\n<\/td>\n<\/tr><\/table><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0;\">\n<table style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:text-bottom;border-collapse:collapse;padding:0pt 0pt 0pt 0pt;table-layout:fixed;width:486pt;height:82pt;\" cellspacing=\"0\"><colgroup><col style=\"width:122.04pt;\" \/><col style=\"width:363.96pt;\" \/><\/colgroup><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:12pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:122.04pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<\/td>\n<td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:363.96pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:12pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:122.04pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">RE<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">:<\/span><\/div>\n<\/td>\n<td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:363.96pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Payment Alert<\/span><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:12pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:122.04pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Account<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">:<\/span><\/div>\n<\/td>\n<td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:363.96pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">6401473521-7<\/span><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:23pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:122.04pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Service address<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">:<\/span><\/div>\n<\/td>\n<td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:363.96pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">1136 114TH LN NW STE 700<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">COON RAPIDS, MN 55448-3112<\/span><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:23pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:486pt;\" colspan=\"2\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<\/td>\n<\/tr><\/table><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0;\">\n<table style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:text-bottom;border-collapse:collapse;padding:0pt 0pt 0pt 0pt;table-layout:fixed;width:486pt;height:358.08pt;\" cellspacing=\"0\"><colgroup><col style=\"width:486pt;\" \/><\/colgroup><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:358.08pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:486pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:'Courier New', monospace;font-size:12pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">\ufeff<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Hello<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">RELIABLE GARAGE DOOR<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">,<\/span><br style=\"font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" \/><br style=\"font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" \/><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">This is your CenterPoint Energy natural gas bill Payment Alert. Your payment of<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">$149.92<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">is due on<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">02\/19\/2021<\/span> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">for account<\/span> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">6401473521-7<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">. If you are set up for automatic payments,<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">your payment has been sent or is already scheduled, no further action is needed.<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:14pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">To make a payment now, choose from the following convenient options:<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:14pt;margin-bottom:0pt;margin-left:22.5pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">- Sign in or register at<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><a style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;text-decoration:none;margin:0;padding:0;border:0;\" href=\"https:\/\/myaccount.CenterPointEnergy.com\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#00F;text-decoration:underline;\" lang=\"en-us\" xml:lang=\"en-us\">MyAccount.CenterPointEnergy.com<\/span><\/a><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">to schedule a payment or set up recurring payments with AutoPay<\/span><br style=\"font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" \/><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">- Pay as a<\/span> <a style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;text-decoration:none;margin:0;padding:0;border:0;\" href=\"http:\/\/www.CenterPointEnergy.com\/SelfService\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#00F;text-decoration:underline;\" lang=\"en-us\" xml:lang=\"en-us\">guest<\/span><\/a><br style=\"font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" \/><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">- Make a payment by telephone<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">612-321-4939<\/span><br style=\"font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" \/><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">- Find an authorized<\/span> <a style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;text-decoration:none;margin:0;padding:0;border:0;\" href=\"http:\/\/www.CenterPointEnergy.com\/en-us\/CustomerService\/Pages\/find-payment-location.aspx\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#00F;text-decoration:underline;\" lang=\"en-us\" xml:lang=\"en-us\">Payment Center<\/span><\/a> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:14pt;margin-bottom:14pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:bold;font-style:italic;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">NOTE:<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Your payment alert will arrive 5 days before payment is due. Send alerts to 5 different email addresses and\/or 5 different text numbers.<\/span> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">To update or delete your alerts, sign in to<\/span> <a style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;text-decoration:none;margin:0;padding:0;border:0;\" href=\"https:\/\/myaccount.CenterPointEnergy.com\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#00F;text-decoration:underline;\" lang=\"en-us\" xml:lang=\"en-us\">My Account<\/span><\/a><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">and click on Manage Communication Preferences in the Billing<\/span> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">&amp;<\/span> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Payment section.<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Thanks for your business.<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:14pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Your CenterPoint Energy customer service team<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:14pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:14pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">612-321-4939<\/span><br style=\"font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" \/><a style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;text-decoration:none;margin:0;padding:0;border:0;\" href=\"http:\/\/www.CenterPointEnergy.com\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#00F;text-decoration:underline;\" lang=\"en-us\" xml:lang=\"en-us\">www.CenterPointEnergy.com<\/span><\/a><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:14pt;margin-bottom:14pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\"> <\/span><\/div>\n<\/td>\n<\/tr><\/table><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\">\n<table style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:text-bottom;border-collapse:collapse;padding:0pt 0pt 0pt 0pt;table-layout:fixed;width:486pt;height:168.89pt;\" cellspacing=\"0\"><colgroup><col style=\"width:486pt;\" \/><\/colgroup><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:43.7pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:486pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#808080;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">CIC.BLRMND-200925<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:10pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<\/td>\n<\/tr><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:101.19pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;width:486pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:justify;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0;\">\n<table style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;margin:0;vertical-align:text-bottom;border-collapse:collapse;background-color:transparent;padding:0pt 0pt 0pt 0pt;border:1pt solid transparent;table-layout:fixed;width:485pt;height:100.19pt;\" cellspacing=\"0\"><colgroup><col style=\"width:486pt;\" \/><\/colgroup><tr style=\"font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;border:0;vertical-align:top;padding:0pt 0pt 0pt 0pt;height:101.19pt;\"><td style=\"font-family:inherit;font-size:0;font-weight:normal;font-style:inherit;background-color:transparent;text-align:left;margin:0;border:0;vertical-align:top;padding:0pt 3pt 0pt 3pt;border-top:0.75pt solid #808080;width:479.25pt;\">\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:bold;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">PLEASE DO NOT REPLY TO THIS EMAIL - REPLIES TO THIS MAILBOX ARE NOT MONITORED<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">This email was sent to<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">:<\/span> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#00b0f0;text-decoration:underline;\" lang=\"en-us\" xml:lang=\"en-us\">billing@reliablegaragedoor.com<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">Please click<\/span> <a style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;text-decoration:none;margin:0;padding:0;border:0;\" href=\"https:\/\/myaccount.centerpointenergy.com\/\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#00b0f0;text-decoration:underline;\" lang=\"en-us\" xml:lang=\"en-us\">here<\/span><\/a> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">to update your preferences via My Account or contact customer service at<\/span> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">612-321-4939<\/span> <span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">during normal business hours.<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">This email was sent by<\/span><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">: CenterPoint Energy, P O Box 4567, Houston, TX 77210-4567, United States<\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\"> <\/span><\/div>\n<div class=\"ex-par\" style=\"vertical-align:baseline;font-family:inherit;font-size:0;font-weight:inherit;font-style:inherit;background-color:transparent;margin:0;padding:0;border:0;text-align:left;line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:0pt;margin-right:0pt;text-indent:0pt;\"><span style=\"vertical-align:baseline;background-color:transparent;margin:0;padding:0;border:0;font-family:Arial, sans-serif;font-size:8pt;font-weight:normal;font-style:normal;color:#000;text-decoration:none;\" lang=\"en-us\" xml:lang=\"en-us\">We respect your right to privacy. 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2021-02-15 07:23:33:{"id":1423198994,"number":122114,"threads":1,"type":"email","folderId":377701,"status":"active","state":"published","subject":"Joseph left a review for Reliable Garage Door on Google My Business","preview":"Reply to their review    Good job, you got a new 5-star review Read review  Joseph Jezierski Had them out today to look at replacing our garage door and I could not be happier. The information... Repl","mailboxId":34936,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":260198168,"type":"customer","first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"createdAt":"2021-02-11T16:17:57Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-15T00:23:32Z","customerWaitingSince":{"time":"2021-02-11T16:17:57Z","friendly":"3 days ago"},"source":{"type":"emailfwd","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":260198168,"type":"customer","first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"customFields":[],"_embedded":{"threads":[{"id":4125558818,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-15T00:23:32Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4117713737,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Reply to their review<br>&lt;#m_-7377109133146373163_&gt;<br>&lt;#m_-7377109133146373163_&gt;<br>&lt;#m_-7377109133146373163_&gt;<br>Good job, you got a new<br>5-star review<br>Read review<br>&lt;https:\/\/business.google.com\/reviews\/l\/01416345835525643822\/r\/ChZDSUhNMG9nS0VJQ0FnSUN5ZzdXREhBEAE?utm_campaign=gmb_notifications&utm_medium=desktop.email&utm_source=local_review&trk=https%3A%2F%2Fnotifications.google.com%2Fg%2Fp%2FAD-FnExSnufu2Y1YcHRE2sM_wkHMxW88y29EYFG706emkHFeJillyNADOa1hEOc9pvkrIKvjjFU5Sqsx5ajPDds&gt;<br>Joseph Jezierski<br>Had them out today to look at replacing our garage door and I could not be<br>happier. The information...<br>Replying to reviews can help customers gain more trust in your business.<br><br>We\u2019ll let Joseph know when you\u2019ve replied.<br>Read review<br>&lt;https:\/\/business.google.com\/reviews\/l\/01416345835525643822\/r\/ChZDSUhNMG9nS0VJQ0FnSUN5ZzdXREhBEAE?utm_campaign=gmb_notifications&utm_medium=desktop.email&utm_source=local_review&trk=https%3A%2F%2Fnotifications.google.com%2Fg%2Fp%2FAD-FnExZYNz2olxt1UxSuQl6qjuq6CRE9RgpHlENzgNGVS65YMcS9RLy8Tp8TIWhp8ODjCoPdH_amQf-dPc3M6Xhlw0&gt;<br>Visit Google My Business Help<br>&lt;https:\/\/notifications.google.com\/g\/p\/AD-FnEw9rRhfWTsjI21-uhAiBBSQo8xix6rtxN2fjQ2hRtOL0MExALGgRx1ZosAKeGQOUpcBH7Xiv47sE2YGK2xhib5A48QeSlrPvGiSDulT1kVr1Dr-usnLOyIXBV9omhCrMNLLA28BRKDGiXkjgMs0PCFSJANc&gt;<br>to learn more and get<br>tips on replying to reviews.<br>This email was sent to you because you indicated that you\u2019d like to receive<br>updates about reviews of your Business Profile. If you don\u2019t want to<br>receive such emails in the future, please unsubscribe here<br>&lt;https:\/\/notifications.google.com\/g\/optout\/AD-FnEwnZ6K8KWQ2nGcbs0ePIA2Ghil4p7a3DiNOT8d1_-P9TqUFDGQlXcqCDzQ7iruY7ih7q3XUnHSDmGgTdFicrcT0sXzSdFxL0SwZC4E36XTUiiiYFZ6SpJT7zS5qVT8qXG-t1Ac?hl=en&gt;.<br>You can also change your preference on your Google My Business settings<br>page by logging into https:\/\/business.google.com\/settings<br>&lt;https:\/\/notifications.google.com\/g\/p\/AD-FnEwn3QR7QxOLwRUuJiUkb0jR1fA-kAzkuxM1ZAO9N3bAacQbqmYqF9dGAA-NuB2_R0G6W-TXvK1dJ0LHApiPuxkdcZHI5cFzb8eToLh4GpuDBeQXRZw8cEJNZvlhWAqH25bF&gt;<br>.<br>\u00a9 2021 Google LLC 1600 Amphitheatre<br>Parkway, Mountain View, CA 94043 &lt;#m_-7377109133146373163_&gt;","source":{"type":"email","via":"customer"},"customer":{"id":260198168,"first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"createdBy":{"id":260198168,"type":"customer","first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":["reviews@reliablegaragedoor.com"],"cc":[],"bcc":[],"createdAt":"2021-02-11T16:17:57Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1423198994"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/34936"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1423198994\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1423198994\/122114"}}}

2021-02-15 07:23:33:{"id":1423199246,"number":122115,"threads":1,"type":"email","folderId":377701,"status":"active","state":"published","subject":"Elizabeth left a review for Reliable Garage Door on Google My Business","preview":"Reply to their review    Good job, you got a new 5-star review Read review  Elizabeth Porter I would give 10 stars if that were an option. I feel like I hit pay dirt because I randomly called... Reply","mailboxId":34936,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":260198168,"type":"customer","first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"createdAt":"2021-02-11T16:18:11Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-15T00:23:32Z","customerWaitingSince":{"time":"2021-02-11T16:18:11Z","friendly":"3 days ago"},"source":{"type":"emailfwd","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":260198168,"type":"customer","first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"customFields":[],"_embedded":{"threads":[{"id":4125558819,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-15T00:23:32Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4117714566,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Reply to their review<br>&lt;#m_1057289242795658622_&gt;<br>&lt;#m_1057289242795658622_&gt;<br>&lt;#m_1057289242795658622_&gt;<br>Good job, you got a new<br>5-star review<br>Read review<br>&lt;https:\/\/business.google.com\/reviews\/l\/14087477200866712908\/r\/ChZDSUhNMG9nS0VJQ0FnSUN5ZzZ1ZUFnEAE?utm_campaign=gmb_notifications&utm_medium=desktop.email&utm_source=local_review&trk=https%3A%2F%2Fnotifications.google.com%2Fg%2Fp%2FAD-FnEy3j8cXNX04DSp3QrdXQQpUBKdbT8YqshhnGRZISkrCFNJCN-X7P8Fw0VLXMWkh0FpdWCEwB3whoq7_4s8&gt;<br>Elizabeth Porter<br>I would give 10 stars if that were an option. I feel like I hit pay dirt<br>because I randomly called...<br>Replying to reviews can help customers gain more trust in your business.<br><br>We\u2019ll let Elizabeth know when you\u2019ve replied.<br>Read review<br>&lt;https:\/\/business.google.com\/reviews\/l\/14087477200866712908\/r\/ChZDSUhNMG9nS0VJQ0FnSUN5ZzZ1ZUFnEAE?utm_campaign=gmb_notifications&utm_medium=desktop.email&utm_source=local_review&trk=https%3A%2F%2Fnotifications.google.com%2Fg%2Fp%2FAD-FnEx2ICdmrZr7MBwwUFGNlx9JZ9-w9zFw24LT8wTIql4ZfoUBCr3msB_o4Bx_XGzjPL2CQ9FAgWmzbgjiWVCiUMk&gt;<br>Visit Google My Business Help<br>&lt;https:\/\/notifications.google.com\/g\/p\/AD-FnEzI04J9if56LIUsJgi7hwXDjFMEeqt5MH8Y-6UuDuku0KGreQPkunvnHiOktAkC3AikmEvsF7PegoDr9XFWCk0TSt-rYzd03li7aK6YDKcpUua5IswkZp0KaR8n0yTO5Cao2GGVINYrRslYMssiFHa4lgM3&gt;<br>to learn more and get<br>tips on replying to reviews.<br>This email was sent to you because you indicated that you\u2019d like to receive<br>updates about reviews of your Business Profile. If you don\u2019t want to<br>receive such emails in the future, please unsubscribe here<br>&lt;https:\/\/notifications.google.com\/g\/optout\/AD-FnExLLOuf_JK1O-x-bsr3sFEYEHAc8rJ-23ksaEnZ4poNDt1PvFj4spU_zXyj_b3fqEPU2UoPNREjaCKPvisPxIes0keoP5R0IIhpmc0tSC7GsXbLaYVlPFcwE3MfZgEUjNMVUJo?hl=en&gt;.<br>You can also change your preference on your Google My Business settings<br>page by logging into https:\/\/business.google.com\/settings<br>&lt;https:\/\/notifications.google.com\/g\/p\/AD-FnEzhVDolnv8N4jxfhc9Jwkp84GyKIVjn5vxN8UgrRg5rDvUdSKcg7DMev_1q4RYbX_IRBCrQj-tAlKjirHcO2AvlH9eNfLbcOtkOH9doEo6UwIKc2dZCffVw-NuIoThTZxp8&gt;<br>.<br>\u00a9 2021 Google LLC 1600 Amphitheatre<br>Parkway, Mountain View, CA 94043 &lt;#m_1057289242795658622_&gt;","source":{"type":"email","via":"customer"},"customer":{"id":260198168,"first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"createdBy":{"id":260198168,"type":"customer","first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":["reviews@reliablegaragedoor.com"],"cc":[],"bcc":[],"createdAt":"2021-02-11T16:18:11Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1423199246"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/34936"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1423199246\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1423199246\/122115"}}}

2021-02-15 07:23:33:{"id":1424682856,"number":122220,"threads":1,"type":"email","folderId":377701,"status":"active","state":"published","subject":"New Review on HomeAdvisor","preview":"Congratulations! You have a new job rating.      \u2605 \u2605 \u2605 \u2605 \u2605 4.5  |  02\/12\/2021 Quality: 4.5 Customer Service: 4.5 Value for Money: 4.5 Review by steven m. in bloomington , MN Project: Repair","mailboxId":34936,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":45482938,"type":"customer","first":"Homeadvisor - Pro Customer","last":"Care","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"procustomercare@homeadvisor.com"},"createdAt":"2021-02-13T00:10:32Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-15T00:23:32Z","customerWaitingSince":{"time":"2021-02-13T00:10:32Z","friendly":"2 days ago"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":45482938,"type":"customer","first":"Homeadvisor - Pro Customer","last":"Care","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"procustomercare@homeadvisor.com"},"customFields":[],"_embedded":{"threads":[{"id":4125558817,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-15T00:23:32Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4122574254,"type":"lineitem","action":{"type":"moved","text":"Reliable . moved this conversation from the Reliable Garage Door mailbox","associatedEntities":{"mailbox":2691}},"source":{"type":"web","via":"user"},"createdBy":{"id":322360,"type":"user","first":"Reliable","last":".","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/322360.251276.jpg","email":"info@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-13T00:35:24Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/322360"}}},{"id":4122538971,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<div id=\"ex-comm-header-spresponsive\" style=\"max-width:580px;width:100%;margin:0 auto;\">\n<div style=\"border-bottom:1px rgb(202,202,202) solid;text-align:center;padding-bottom:6px;margin-top:15px;\"><img src=\"http:\/\/cdn1.homeadvisor.com\/branding\/homeadvisor\/285x58_pro_logo_homeadvisor.png\" border=\"0\" alt=\"HomeAdvisor\" \/><\/div>\n\n<table class=\"ex-row ex-container-spacing ex-comm-body--container\" style=\"border-collapse:collapse;border-spacing:0;color:#666;font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;margin-top:20px;padding:0;text-align:left;vertical-align:top;width:100%;\"><tbody><tr style=\"padding:0;text-align:left;vertical-align:top;\"><th class=\"ex-small-12 ex-large-12 ex-columns ex-first ex-last\" style=\"margin:0 auto;color:#444;font-family:'Open Sans', Helvetica, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-weight:normal;line-height:1.6;padding:0;padding-bottom:16px;padding-left:16px;padding-right:16px;text-align:left;width:564px;\">\n<table style=\"border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%;\"><tr style=\"padding:0;text-align:left;vertical-align:top;\"><th style=\"margin:0;color:#444;font-family:'Open Sans', Helvetica, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-weight:normal;line-height:1.6;padding:0;text-align:left;\">\n<table class=\"ex-row\" style=\"border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%;\"><tbody><tr style=\"padding:0;text-align:left;vertical-align:top;\"><th class=\"ex-container-spacing ex-small-12 ex-large-12 ex-columns ex-first ex-last\" style=\"margin:0 auto;color:#444;font-family:'Open Sans', Helvetica, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-weight:normal;line-height:1.6;margin-top:20px;padding:0;padding-bottom:16px;padding-left:16px;padding-right:16px;text-align:left;width:564px;\">\n<table style=\"border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%;\"><tr style=\"padding:0;text-align:left;vertical-align:top;\"><th style=\"margin:0;color:#444;font-family:'Open Sans', Helvetica, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-weight:normal;line-height:1.6;padding:0;text-align:left;\"><span class=\"ex-title-heading\" style=\"font-size:20px;font-weight:bold;margin-bottom:10px;text-align:center;\">Congratulations! You have a new job rating.<\/span><\/th>\n<th class=\"ex-expander\" style=\"margin:0;color:#444;font-family:'Open Sans', Helvetica, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-weight:normal;line-height:1.6;padding:0;text-align:left;width:0;\"><\/th>\n<\/tr><\/table><\/th>\n<\/tr><\/tbody><\/table><table class=\"ex-row\" style=\"border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%;\"><tbody><tr style=\"padding:0;text-align:left;vertical-align:top;\"><th class=\"ex-small-12 ex-large-12 ex-columns ex-first ex-last\" style=\"margin:0 auto;color:#444;font-family:'Open Sans', Helvetica, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-weight:normal;line-height:1.6;padding:0;padding-bottom:16px;padding-left:16px;padding-right:16px;text-align:left;width:564px;\">\n<table style=\"border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%;\"><tr style=\"padding:0;text-align:left;vertical-align:top;\"><th style=\"margin:0;color:#444;font-family:'Open Sans', Helvetica, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-weight:normal;line-height:1.6;padding:0;text-align:left;\">\n<div class=\"ex-block-well ex-container-width\" style=\"background-color:#F2F2F2;border:1px solid #CDCDCD;margin:0 auto;padding:16px;width:90%;\">\n<div class=\"ex-rating-text\"><span class=\"ex-rating-stars\" style=\"color:#F7901E;font-family:Helvetica, 'Helvetica Neue', Arial, sans-serif;font-size:19px;font-weight:bold;\">\u2605 \u2605 \u2605 \u2605 \u2605<\/span> <span class=\"ex-overall-rating\" style=\"color:#f7901e;font-size:14px;font-weight:bold;padding-left:10px;\">4.5<\/span>  |  02\/12\/2021<\/div>\n<div class=\"ex-rating-text\"><span class=\"ex-rating-item\" style=\"width:60%;\">Quality:<\/span> <strong>4.5<\/strong><\/div>\n<div class=\"ex-rating-text\"><span class=\"ex-rating-item\" style=\"width:60%;\">Customer Service:<\/span> <strong>4.5<\/strong><\/div>\n<div class=\"ex-rating-text\"><span class=\"ex-rating-item\" style=\"width:60%;\">Value for Money:<\/span> <strong>4.5<\/strong><\/div>\n<div class=\"ex-rating-text\"><strong>Review by steven m. in bloomington , MN<\/strong><\/div>\n<div class=\"ex-rating-text\"><strong>Project: Repair a Garage Door<\/strong><\/div>\n<div class=\"ex-rating-text\">Good Company<\/div>\n<\/div>\n<\/th>\n<th class=\"ex-expander\" style=\"margin:0;color:#444;font-family:'Open Sans', Helvetica, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-weight:normal;line-height:1.6;padding:0;text-align:left;width:0;\"><\/th>\n<\/tr><\/table><\/th>\n<\/tr><\/tbody><\/table><table class=\"ex-row\" style=\"border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%;\"><tbody><tr style=\"padding:0;text-align:left;vertical-align:top;\"><th class=\"ex-small-12 ex-large-12 ex-columns ex-first ex-last\" style=\"margin:0 auto;color:#444;font-family:'Open Sans', Helvetica, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-weight:normal;line-height:1.6;padding:0;padding-bottom:16px;padding-left:16px;padding-right:16px;text-align:left;width:564px;\">\n<table style=\"border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%;\"><tr style=\"padding:0;text-align:left;vertical-align:top;\"><th style=\"margin:0;color:#444;font-family:'Open Sans', Helvetica, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-weight:normal;line-height:1.6;padding:0;text-align:left;\">\n<div class=\"ex-tips-container ex-container-width\" style=\"border:1px solid #C6C6C6;color:#666;margin:0 auto;padding:16px;width:90%;\">\n<p class=\"ex-tips-header\" style=\"margin:0;margin-bottom:10px;border-bottom:1px solid #C6C6C6;color:#666;font-family:'Open Sans', Helvetica, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-weight:bold;line-height:1.6;padding:0 4px 4px;text-align:left;\">Tips from HomeAdvisor<\/p>\n<p class=\"ex-tips-content\" style=\"margin:0;margin-bottom:10px;color:#666;font-family:'Open Sans', Helvetica, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-weight:normal;line-height:1.6;padding:0;text-align:left;\">HomeAdvisor customers rely on Ratings and Reviews to make hiring decisions. Make sure you stand out from the crowd and win more jobs by getting reviews from previous customers.<\/p>\n<a class=\"ex-tips-link\" href=\"https:\/\/pro.homeadvisor.com\/ratings\/request?template_id=172&amp;todo_id=3990921418&amp;entry_point_id=26029118&amp;entityID=33591493&amp;comm_auth_dt=202102121709&amp;comm_auth_id=homeadv&amp;comm_auth_hash=b313886c8302563ec64302d6144660bf\" style=\"margin:0;color:#5486a3;font-family:'Open Sans', Helvetica, 'Helvetica Neue', Arial, sans-serif;font-weight:normal;line-height:1.6;margin-top:30px;padding:0;text-align:left;text-decoration:none;\">Get More Ratings<\/a><\/div>\n<\/th>\n<th class=\"ex-expander\" style=\"margin:0;color:#444;font-family:'Open Sans', Helvetica, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-weight:normal;line-height:1.6;padding:0;text-align:left;width:0;\"><\/th>\n<\/tr><\/table><\/th>\n<\/tr><\/tbody><\/table><table class=\"ex-row\" style=\"border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%;\"><tbody><tr style=\"padding:0;text-align:left;vertical-align:top;\"><th class=\"ex-small-12 ex-large-12 ex-columns ex-first ex-last\" style=\"margin:0 auto;color:#444;font-family:'Open Sans', Helvetica, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-weight:normal;line-height:1.6;padding:0;padding-bottom:16px;padding-left:16px;padding-right:16px;text-align:left;width:564px;\">\n<table style=\"border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%;\"><tr style=\"padding:0;text-align:left;vertical-align:top;\"><th style=\"margin:0;color:#444;font-family:'Open Sans', Helvetica, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-weight:normal;line-height:1.6;padding:0;text-align:left;\">\n<div class=\"ex-subfooter-container\" style=\"text-align:center;\">\n<div class=\"ex-subfooter-focal\" style=\"color:#f7901e;padding-bottom:15px;padding-top:15px;\">Thank you for being a member of the HomeAdvisor network. We appreciate your business.<\/div>\n<div class=\"ex-subfooter-phone\" style=\"color:#000;font-weight:bold;padding-bottom:15px;\">(877) 947-3639<\/div>\n<\/div>\n<\/th>\n<th class=\"ex-expander\" style=\"margin:0;color:#444;font-family:'Open Sans', Helvetica, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-weight:normal;line-height:1.6;padding:0;text-align:left;width:0;\"><\/th>\n<\/tr><\/table><\/th>\n<\/tr><\/tbody><\/table><\/th>\n<\/tr><\/table><\/th>\n<\/tr><\/tbody><\/table><img src=\"http:\/\/pro.homeadvisor.com\/servlet\/EmailTracking?todo_id=3990921418&amp;comm_addr=info%40reliablegaragedoor.com&amp;campaign=Approved_RnR&amp;template_id=172&amp;image_source=%2Fimages%2Fclear.gif\" width=\"1\" height=\"1\" alt=\"EmailTracking?todo_id=3990921418&amp;comm_addr=info%40reliablegaragedoor.com&amp;campaign=Approved_RnR&amp;template_id=172&amp;image_source=%2fimages%2fclear.gif\" \/><table id=\"ex-footers_comm-footers-spresponse\" class=\"ex-hide-print\" style=\"font-size:12px;width:100%;background-color:#F1F1F1;border-top:1px solid #CCC;text-align:center;\"><tr><td style=\"padding:15px 0 0;\">\n<p style=\"color:#706a65;margin:0;font-family:Helvetica, sans-serif;font-weight:700;line-height:20px;\">HomeAdvisor, Inc.<\/p>\n<p style=\"color:#706a65;margin:0;font-family:Helvetica, sans-serif;font-weight:400;\">14023 Denver West Pkwy, Golden, CO 80401<\/p>\n<\/td>\n<\/tr><tr><td style=\"padding:15px 0;\"><a style=\"color:#5486a3;font-family:Helvetica, sans-serif;font-weight:normal;text-decoration:none;\" href=\"https:\/\/pro.homeadvisor.com\/home\/Terms-Conditions\/?template_id=172&amp;todo_id=3990921418&amp;entry_point_id=0&amp;entityID=33591493&amp;comm_auth_dt=202102121709&amp;comm_auth_id=homeadv&amp;comm_auth_hash=b313886c8302563ec64302d6144660bf\">Terms &amp; Conditions<\/a>  |  <a style=\"color:#5486a3;font-family:Helvetica, sans-serif;font-weight:normal;text-decoration:none;\" href=\"https:\/\/pro.homeadvisor.com\/home\/Privacy-Policy\/?template_id=172&amp;todo_id=3990921418&amp;entry_point_id=0&amp;entityID=33591493&amp;comm_auth_dt=202102121709&amp;comm_auth_id=homeadv&amp;comm_auth_hash=b313886c8302563ec64302d6144660bf\">Privacy Policy<\/a><br><a style=\"color:#5486a3;font-family:Helvetica, sans-serif;font-weight:normal;text-decoration:none;\" href=\"https:\/\/pro.homeadvisor.com\/account\/communication\/?template_id=172&amp;todo_id=3990921418&amp;entry_point_id=0&amp;entityID=33591493&amp;comm_auth_dt=202102121709&amp;comm_auth_id=homeadv&amp;comm_auth_hash=b313886c8302563ec64302d6144660bf\">Change your Email Preferences<\/a><\/td>\n<\/tr><\/table><\/div>\n\n<img src=\"http:\/\/mail.sg.homeadvisor.com\/wf\/open?upn=m5LwI2xNVqwMxUnRykiMRpqm1zptVrc4ir9qmUikz8qpcUrb25ibXyhLu72dU9Tdl2ZIKD-2F6Zo4jz3qh71ZHR-2Ft9w5vP9Tgr6gwOP83LgwfDFMR9SComfrKFGtaYIUymYPpdl3marSH1mNfBBQ8IsPsgM165XET-2FZun8UI9uBhIawHuWb3-2BI3-2BoUc2HrzZtMFA82SZJ7fSQUC4bYbq4Jvco-2F9PwgAt-2BQziiNB247t-2F50jqar2yFvd9TruwaFl7JDSBci6gOCINENQoA-2FQR7C9w-3D-3D\" alt=\"\" width=\"1\" height=\"1\" border=\"0\" style=\"height:1px;width:1px;border-width:0;margin-top:0;margin-bottom:0;margin-right:0;margin-left:0;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;\" \/>","source":{"type":"email","via":"customer"},"customer":{"id":45482938,"first":"Homeadvisor - Pro Customer","last":"Care","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"procustomercare@homeadvisor.com"},"createdBy":{"id":45482938,"type":"customer","first":"Homeadvisor - Pro Customer","last":"Care","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"procustomercare@homeadvisor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-13T00:10:32Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/45482938"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/45482938"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1424682856"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/34936"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/45482938"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/45482938"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1424682856\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1424682856\/122220"}}}

2021-02-15 07:23:34:{"id":1425705654,"number":122282,"threads":1,"type":"email","folderId":377701,"status":"active","state":"published","subject":"Christopher left a review for Reliable Garage Door on Google My Business","preview":"Reply to their review    Good job, you got a new 5-star review Read review  Christopher Reisdorf James (service tech) was on time and very professional. He laid out all of the things that should... Re","mailboxId":34936,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":260198168,"type":"customer","first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"createdAt":"2021-02-14T18:34:59Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-15T00:23:32Z","customerWaitingSince":{"time":"2021-02-14T18:34:59Z","friendly":"12:34pm"},"source":{"type":"emailfwd","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":260198168,"type":"customer","first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"customFields":[],"_embedded":{"threads":[{"id":4125558820,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-15T00:23:32Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4125132683,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Reply to their review<br>&lt;#m_8811257543213236993_&gt;<br>&lt;#m_8811257543213236993_&gt;<br>&lt;#m_8811257543213236993_&gt;<br>Good job, you got a new<br>5-star review<br>Read review<br>&lt;https:\/\/business.google.com\/reviews\/l\/01416345835525643822\/r\/ChZDSUhNMG9nS0VJQ0FnSUN5aS1LNlhnEAE?utm_campaign=gmb_notifications&utm_medium=desktop.email&utm_source=local_review&trk=https%3A%2F%2Fnotifications.google.com%2Fg%2Fp%2FAD-FnExO6SO_qugQGfLpX84A6dxZA_XD6EyovsrtH5gqgLZXwqCZ60dKYALUR4v2iQlqMm9Tdl4C_UR129t3hv0&gt;<br>Christopher Reisdorf<br>James (service tech) was on time and very professional. He laid out all of<br>the things that should...<br>Replying to reviews can help customers gain more trust in your business.<br><br>We\u2019ll let Christopher know when you\u2019ve replied.<br>Read review<br>&lt;https:\/\/business.google.com\/reviews\/l\/01416345835525643822\/r\/ChZDSUhNMG9nS0VJQ0FnSUN5aS1LNlhnEAE?utm_campaign=gmb_notifications&utm_medium=desktop.email&utm_source=local_review&trk=https%3A%2F%2Fnotifications.google.com%2Fg%2Fp%2FAD-FnEzM_zikromzYs6TYOHLp1CIQNo-WGS55UouU08ct18jn-cQajIkdUOVvfB4k6NNBIa7XhtOgRrITEFsx_8clyA&gt;<br>Visit Google My Business Help<br>&lt;https:\/\/notifications.google.com\/g\/p\/AD-FnExlpzvorFcIv6XVjzdsVK4t6mORhLAO-dVRYrQqmMmDwXSRemOAAuFaOn13iGr-VUJmzz4sIp9SvdiIUHBUEqFba0oZornwIrjAPTAKN6Pk6PFblt9i6lVNLIWWX9Dg-BTDF6s9mLoCs2Qt8_fTJ0xwGBa1&gt;<br>to learn more and get<br>tips on replying to reviews.<br>This email was sent to you because you indicated that you\u2019d like to receive<br>updates about reviews of your Business Profile. If you don\u2019t want to<br>receive such emails in the future, please unsubscribe here<br>&lt;https:\/\/notifications.google.com\/g\/optout\/AD-FnEyOk6bfx8RAFZUUVjXYUCC5iJ2-7qDdoQJNWxG7Aa-ycTxQtZVO_cOvPvejVnkXiWq4hO6hVwc5I9K1Lk2vqJ3BYoF6W1aey9s66y1epyb9FWB44w2clZSS3j4aQNo39vL8zuQ?hl=en&gt;.<br>You can also change your preference on your Google My Business settings<br>page by logging into https:\/\/business.google.com\/settings<br>&lt;https:\/\/notifications.google.com\/g\/p\/AD-FnEwqjv1OceVSy_SqVAwUw-5TBlPcxucKr-ja8GuCku8Kj3mhpLqW5lX_bz-zdOn_lk9pOtAzyTUCRRaRdnFWnqswEwc_ZLzNyrqald4Ak2TwPEQyliw9r3h56m9j5LVRTDUw&gt;<br>.<br>\u00a9 2021 Google LLC 1600 Amphitheatre<br>Parkway, Mountain View, CA 94043 &lt;#m_8811257543213236993_&gt;","source":{"type":"email","via":"customer"},"customer":{"id":260198168,"first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"createdBy":{"id":260198168,"type":"customer","first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":["reviews@reliablegaragedoor.com"],"cc":[],"bcc":[],"createdAt":"2021-02-14T18:34:59Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1425705654"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/34936"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1425705654\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1425705654\/122282"}}}

2021-02-15 23:40:39:{"id":1426392161,"number":122327,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"Customer's# 685922(Parent) - Reliable Garage Door","preview":null,"mailboxId":150715,"assignee":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"createdBy":{"id":936629,"type":"customer","first":"Angela","last":"Dillard","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/08.png","email":"angela.dillard@amarr.com"},"createdAt":"2021-02-15T15:08:22Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-15T16:40:38Z","customerWaitingSince":{"time":"2021-02-15T15:08:22Z","friendly":"9:08am"},"source":{"type":"email","via":"customer"},"tags":[],"cc":["scotth@reliablegaragedoor.com"],"bcc":[],"primaryCustomer":{"id":936629,"type":"customer","first":"Angela","last":"Dillard","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/08.png","email":"angela.dillard@amarr.com"},"customFields":[],"_embedded":{"threads":[{"id":4127737699,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Billing Department","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-15T16:40:38Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4127381582,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<div class=\"ex-ex-\">\n<br><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":936629,"first":"Angela","last":"Dillard","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/08.png","email":"angela.dillard@amarr.com"},"createdBy":{"id":936629,"type":"customer","first":"Angela","last":"Dillard","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/08.png","email":"angela.dillard@amarr.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":["scotth@reliablegaragedoor.com"],"bcc":[],"createdAt":"2021-02-15T15:08:22Z","_embedded":{"attachments":[{"id":335823803,"filename":"Book1.xlsx","mimeType":"application\/vnd.openxmlformats-officedocument.spreadsheetml.sheet","width":0,"height":0,"size":10679,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1426392161\/attachments\/335823803"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1426392161\/attachments\/335823803\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/335823803\/9d86e9d5b389f17080cf5adb0b399a797b5c9290\/Book1.xlsx"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/936629"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/936629"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1426392161"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/936629"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/936629"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1426392161\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1426392161\/122327"}}}

2021-02-15 23:52:10:{"id":1425666985,"number":122280,"threads":2,"type":"email","folderId":2114931,"status":"pending","state":"published","subject":"196004 RELIABLE GARAGE DOOR INC - Past Due Reminder","preview":"Hi Edith,Thanks for reaching out. We just placed a large order that we will need to make a wire transfer for. When you receive the order, please send over an acknowledgement with tax and shipping. I w","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":279832529,"type":"customer","first":"Edith","last":"Herrera","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"edith.herrera@chamberlain.com"},"createdAt":"2021-02-14T17:19:25Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-15T16:52:09Z","customerWaitingSince":{"time":"2021-02-15T16:51:47Z","friendly":"Just now"},"source":{"type":"email","via":"customer"},"tags":[{"id":3480212,"color":"#A5B2BD","tag":"entered"}],"cc":["chamberlain@highradius.com"],"bcc":[],"primaryCustomer":{"id":279832529,"type":"customer","first":"Edith","last":"Herrera","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"edith.herrera@chamberlain.com"},"customFields":[],"_embedded":{"threads":[{"id":4127780937,"type":"lineitem","action":{"type":"manual-workflow","text":"You ran the **Unpaid Bills** workflow","associatedEntities":{"workflow":363548}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-15T16:52:09Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"}}},{"id":4127780438,"type":"lineitem","status":"pending","action":{"type":"default","text":"You marked as Pending","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-15T16:52:01Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"}}},{"id":4127773972,"type":"message","status":"closed","state":"published","action":{"type":"original-author","associatedEntities":{"user":141580}},"body":"Hi Edith,<br \/><br \/>Thanks for reaching out. We just placed a large order that we will need to make a wire transfer for. When you receive the order, please send over an acknowledgement with tax and shipping. I will include these invoices in the amount that we send.<br \/><br \/>Thanks,","source":{"type":"web","via":"user"},"customer":{"id":279832529,"first":"Edith","last":"Herrera","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"edith.herrera@chamberlain.com"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":["chamberlain@highradius.com"],"bcc":[],"createdAt":"2021-02-15T16:51:47Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/279832529"}}},{"id":4125535402,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"<b class=\"mention-highlight\">@vanessa<\/b>\u00a0were these paid, I don't see them entered on the Vendor sheet?","source":{"type":"web","via":"user"},"customer":{"id":279832529,"first":"Edith","last":"Herrera","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"edith.herrera@chamberlain.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-15T00:05:31Z","_embedded":{"attachments":[{"id":335665803,"filename":"Capture.JPG","mimeType":"image\/jpeg","width":902,"height":509,"size":43124,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1425666985\/attachments\/335665803"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1425666985\/attachments\/335665803\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/335665803\/05a28990fb9dcd8f7153e9ad514938d765f5f136\/Capture.JPG"}}},{"id":335665820,"filename":"Capture2.JPG","mimeType":"image\/jpeg","width":901,"height":480,"size":42398,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1425666985\/attachments\/335665820"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1425666985\/attachments\/335665820\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/335665820\/dbf77ca34626a2cc080b4275deec6fa7ff5202c0\/Capture2.JPG"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/279832529"}}},{"id":4125035767,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<p>Good Morning,<\/p>\n<br>\n<p>Thank you for your business! This is a friendly reminder that the invoices listed below are past due:<\/p>\n<table border=\"3\"><tbody><tr><td>Date<\/td>\n<td>Invoice Number<\/td>\n<td>Amount<\/td>\n<td>PO Number<\/td>\n<\/tr><tr><td>2021-02-10<\/td>\n<td>7004163595<\/td>\n<td>$ 1,161.42<\/td>\n<td>BV STOCK<\/td>\n<\/tr><tr><td>2021-02-10<\/td>\n<td>7004163596<\/td>\n<td>$ 1,145.82<\/td>\n<td>CR Stock<\/td>\n<\/tr><tr><td> <\/td>\n<td> Total:<\/td>\n<td>$ 2,307.24<\/td>\n<td> <\/td>\n<\/tr><\/tbody><\/table><br>\n<p>If there is a discrepancy or a problem with these invoices, please contact Edith Herrera at 800-282-6225 Ext: 6320.<\/p>\n<br>\n<p>Please send your payment to: <\/p>\n<p>Chamberlain Group<br>\nP.O. Box 99152<br>\nChicago, IL 60693-9152<br><br><br><\/p>\n<br>\n<p>Thank you,<\/p>\n<p><br>\nEdith Herrera<br>\nRegional Credit Manager ll<br>\nedith.herrera@chamberlain.com<br>\nTel: 800-282-6225 Ext: 6320 | Direct: 630-993-6320<br>\nFax: 630 530 8592<\/p>","source":{"type":"email","via":"customer"},"customer":{"id":279832529,"first":"Edith","last":"Herrera","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"edith.herrera@chamberlain.com"},"createdBy":{"id":279832529,"type":"customer","first":"Edith","last":"Herrera","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"edith.herrera@chamberlain.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":["chamberlain@highradius.com"],"bcc":[],"createdAt":"2021-02-14T17:19:25Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/279832529"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/279832529"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1425666985"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/279832529"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/279832529"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1425666985\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1425666985\/122280"}}}