2021-02-11 00:46:26:{"id":1421199240,"number":121953,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"20201 Sub Agreements","preview":"Attached you will find the following:           2021 Sub Agreement           Safety AWAIR Plan   Every year we are required to collect new Sub Agreements for our files.  If you work with more than one","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":315231409,"type":"customer","first":"Insurance","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"insurance@allstartoday.com"},"createdAt":"2021-02-09T18:59:04Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-10T17:46:24Z","customerWaitingSince":{"time":"2021-02-09T18:59:04Z","friendly":"22 hours ago"},"source":{"type":"email","via":"customer"},"tags":[],"cc":["insurance@allstartoday.com"],"bcc":[],"primaryCustomer":{"id":315231409,"type":"customer","first":"Insurance","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"insurance@allstartoday.com"},"customFields":[],"_embedded":{"threads":[{"id":4114517306,"type":"lineitem","action":{"type":"default","text":"You assigned to yourself","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-10T17:46:25Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"}}},{"id":4111227124,"type":"lineitem","action":{"type":"moved","text":"Billing Department moved this conversation from the Reliable Garage Door mailbox","associatedEntities":{"mailbox":2691}},"source":{"type":"web","via":"user"},"createdBy":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-09T19:07:53Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"}}},{"id":4111194735,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<div class=\"ex-ex-\">\nAttached you will find the following:<br>\n         2021 Sub Agreement<br>\n         Safety AWAIR Plan<br><br>\nEvery year we are required to collect new Sub Agreements for our files.  If you work with more than one of our companies, we need Sub Agreements for each of the Companies you work with.  Please print, fill out, sign, scan and return all attached Sub Agreements.<br><br>\nSafety AWAIR Plan - We are required to have a signed Safety Plan in your file.  If you have your own plan in place, please send us a copy for our records.  If you do not, please fill out the one attached and return.<br><br>\nAlso\u2026we are required to have a copy of your current Department of Labor Registration and a copy of your Secretary of State Registration.  Please make sure we have copies of those as well.<br><br>\nPlease send everything to:<br><a href=\"mailto:Insurance@allstartoday.com\"><span style=\"color:#00F;\">Insurance@allstartoday.com<\/span><\/a><br><br>\nThank you.<br><br><br><img border=\"0\" width=\"208\" height=\"50\" style=\"width:2.1666in;height:0.5208in;\" id=\"ex-Picture_x0020_5\" src=\"https:\/\/d33v4339jhl8k0.cloudfront.net\/inline\/2928\/8c39faf75fea5957d52a3560a5a75909affb1627\/0d6b2490bae0ada0634ea25b5b14aeb65e6f5918\/image001.jpg\" alt=\"https:\/\/d33v4339jhl8k0.cloudfront.net\/inline\/2928\/8c39faf75fea5957d52a3560a5a75909affb1627\/0d6b2490bae0ada0634ea25b5b14aeb65e6f5918\/image001.jpg\" \/><br><span style=\"font-size:9pt;font-family:Arial, sans-serif;\"><\/span><p><\/p><br>\nInsurance Compliance Team<br>\n612-799-6459<br><span style=\"font-size:9pt;font-family:Arial, sans-serif;\"><\/span><p><\/p><br><i>Due to the CDC guidelines, Allstar Construction office employees are currently working from home. We are operating during normal business hours, please reach out to us if you have any questions or concerns. Our office line has been transferred to an Allstar employees cell phone and all Allstar staff working from home have secure computer access<\/i>.<br><br><br><br><br><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":315231409,"first":"Insurance","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"insurance@allstartoday.com"},"createdBy":{"id":315231409,"type":"customer","first":"Insurance","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"insurance@allstartoday.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":["insurance@allstartoday.com"],"cc":[],"bcc":[],"createdAt":"2021-02-09T18:59:04Z","_embedded":{"attachments":[{"id":334454759,"filename":"2021 (ACMOC) Subcontractor Agreement Allstar Construction Maintenance Operating Company.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":188766,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1421199240\/attachments\/334454759"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1421199240\/attachments\/334454759\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/334454759\/0b669526837e243cf3aa653e5631c25c0da2d894\/2021%20(ACMOC)%20Subcontractor%20Agreement%20Allstar%20Construction%20Maintenance%20Operating%20Company.pdf"}}},{"id":334454761,"filename":"AWAIR.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":1120144,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1421199240\/attachments\/334454761"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1421199240\/attachments\/334454761\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/334454761\/44f9571a41ec312a8b517f9eed2dab1517df6462\/AWAIR.pdf"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/315231409"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/315231409"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1421199240"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/315231409"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/315231409"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1421199240\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1421199240\/121953"}}}

2021-02-11 01:12:29:{"id":1421492260,"number":121994,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"Fastenal Invoice Notice","preview":"Fastenal is migrating away from paper invoices and statements. You have selected to receive these documents via e-mail delivery only. (No hard-copy documents will be mailed). To obtain a paper copy of","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":147265583,"type":"customer","first":"Fastenal","last":"Invoices","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"invoices@fastenal-invoices.com"},"createdAt":"2021-02-10T00:24:25Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-10T18:12:28Z","customerWaitingSince":{"time":"2021-02-10T00:24:25Z","friendly":"17 hours ago"},"source":{"type":"email","via":"customer"},"tags":[{"id":3480212,"color":"#A5B2BD","tag":"entered"}],"cc":[],"bcc":[],"primaryCustomer":{"id":147265583,"type":"customer","first":"Fastenal","last":"Invoices","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"invoices@fastenal-invoices.com"},"customFields":[],"_embedded":{"threads":[{"id":4114622855,"type":"lineitem","action":{"type":"manual-workflow","text":"Candice D. ran the **Unpaid Bills** workflow","associatedEntities":{"workflow":363548}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-10T18:12:28Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4112171548,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<p>Fastenal is migrating away from paper invoices and statements. You have selected to receive these documents via e-mail delivery only. (No hard-copy documents will be mailed). To obtain a paper copy of the attached invoice or statement, please print the attached PDF file. Your account balance information may also be obtained online. To access your online account information, please go to the following address:<\/p>\n<p><a href=\"https:\/\/www.fastenal.com\/web\/invoice-history\">https:\/\/www.fastenal.com \/web\/invoice-history<\/a><\/p>\n<p>Replies to this e-mail address are not being monitored.<\/p>\n<p>For billing questions, please contact the local Fastenal store servicing your account. The local Fastenal store address and phone number is listed on the top of your invoice or statement.<\/p>\n<p>Thank you for your business!<\/p>\n<p><span style=\"font-size:larger;font-weight:bold;\"><em>Fastenal<\/em><\/span><br>\nPO Box 978<br>\nWinona, MN 55987<\/p>","source":{"type":"email","via":"customer"},"customer":{"id":147265583,"first":"Fastenal","last":"Invoices","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"invoices@fastenal-invoices.com"},"createdBy":{"id":147265583,"type":"customer","first":"Fastenal","last":"Invoices","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"invoices@fastenal-invoices.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-10T00:24:25Z","_embedded":{"attachments":[{"id":334540579,"filename":"fastenal-invoice.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":317592,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1421492260\/attachments\/334540579"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1421492260\/attachments\/334540579\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/334540579\/588523ea35c9f21d3fb554054b90c4cf922b15fb\/fastenal-invoice.pdf"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/147265583"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/147265583"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1421492260"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/147265583"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/147265583"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1421492260\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1421492260\/121994"}}}

2021-02-11 02:18:58:{"id":1421733896,"number":121995,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"Your automatic payment is coming up","preview":"kds-appears to have been added to Vendor sheet already. Does this need to stay up or can I close it?","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":307998953,"type":"customer","first":null,"last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"billing@sfmic.com"},"createdAt":"2021-02-10T09:04:30Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-10T19:18:57Z","customerWaitingSince":{"time":"2021-02-10T09:04:30Z","friendly":"3:04am"},"source":{"type":"email","via":"customer"},"tags":[{"id":3480212,"color":"#A5B2BD","tag":"entered"}],"cc":[],"bcc":[],"primaryCustomer":{"id":307998953,"type":"customer","first":null,"last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"billing@sfmic.com"},"customFields":[],"_embedded":{"threads":[{"id":4114866708,"type":"lineitem","action":{"type":"manual-workflow","text":"You ran the **Unpaid Bills** workflow","associatedEntities":{"workflow":363548}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-10T19:18:57Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"}}},{"id":4114799084,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"kds-appears to have been added to Vendor sheet already. Does this need to stay up or can I close it?","source":{"type":"web","via":"user"},"customer":{"id":307998953,"first":null,"last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"billing@sfmic.com"},"createdBy":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-10T18:59:32Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/307998953"}}},{"id":4112923838,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<table width=\"100%\"><tr><td>\n<table id=\"ex-content\" width=\"640\" cellpadding=\"0\" cellspacing=\"0\"><tr><td id=\"ex-header\" colspan=\"2\"><img src=\"https:\/\/app.sfmic.com\/col\/Content\/images\/claim\/SFM_ExSmall_4Color_Tag.png\" width=\"100\" height=\"50\" alt=\"SFM\" title=\"SFM\" \/><\/td>\n<\/tr><tr id=\"ex-body\"><td colspan=\"2\">\n<p>Your automatic payment is coming up soon. Here are your payment details:<\/p>\n<div style=\"margin-left:2em;\"><b>Payment amount:<\/b> $20,323.00<br><b>Payment date:<\/b> 02\/15\/2021<br><b>Confirmation Number:<\/b> 503105<br><b>Policyholder #:<\/b> 122830<br><b>Policyholder:<\/b> Reliable Garage Door<br><b>Main location:<\/b> Reliable Garage Door, MINNESOTA<\/div>\n<p>You can <a href=\"https:\/\/app.sfmic.com\/col\/epay\/\">log in or register<\/a> to change your AutoPay settings and view invoice details.<\/p>\n<p>If you have other questions, you can reach SFM's Accounts Receivable Department at 1-800-937-1181 (main switchboard), 1-952-838-4405 (direct number), or billing@sfmic.com.<\/p>\n<\/td>\n<\/tr><tr><td colspan=\"2\"><\/td>\n<\/tr><\/table><\/td>\n<\/tr><\/table><hr \/>\nSFM Confidentiality Notice: This message and\/or attachments is intended only for the use of the addressed individual or entity, and may contain information that is privileged, confidential and exempt from disclosure under law. Dissemination, distribution or copying of this communication is prohibited if you are not the intended recipient. If received in error, please contact the sender by reply e-mail and delete or destroy all copies of the original. E-mail sent to or from SFM or its subsidiaries may be retained as required by law.<br><br>\n**Please consider the environment before printing this message.**<br>","source":{"type":"email","via":"customer"},"customer":{"id":307998953,"first":null,"last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"billing@sfmic.com"},"createdBy":{"id":307998953,"type":"customer","first":null,"last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"billing@sfmic.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-10T09:04:30Z","_embedded":{"attachments":[{"id":334603713,"filename":"DirectBillInvoices.24417410.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":11075,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1421733896\/attachments\/334603713"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1421733896\/attachments\/334603713\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/334603713\/b6c5a1fee5110d1f400d5b4f578f7af6bf6f4eba\/DirectBillInvoices.24417410.pdf"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/307998953"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/307998953"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1421733896"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/307998953"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/307998953"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1421733896\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1421733896\/121995"}}}

2021-02-11 04:26:59:{"id":1422086087,"number":122011,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"Escalation Issue for Angie Packard  submitted by Nazinet Barihe","preview":"LVM to call me back. $50 gift card per V. :)","mailboxId":150715,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdAt":"2021-02-10T16:07:27Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-10T21:26:59Z","customerWaitingSince":{"time":"2021-02-10T16:07:27Z","friendly":"10:07am"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"customFields":[],"_embedded":{"threads":[{"id":4115316781,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-10T21:26:59Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4115303088,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"LVM to call me back. $50 gift card per V. :)","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-10T21:22:39Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4115278108,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<b class=\"mention-highlight\">@vanessa<\/b>\u00a0can I send her a giftcard?","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-10T21:14:46Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4114097683,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<a href=\"https:\/\/fs10.formsite.com\/res\/workflowContinue?EParam=B6fiTn-RcO5ITYqBGr5vFYswdkdWh1NuxIlXrYVWlIq1wUJh8A1oEhjqpnQJ4FWjtOFu-OdU9OjeWtRgWJOYcYLHiFtrr_h_eABRcuSTk7w\">CLICK HERE TO SUBMIT RESPONSE<\/a><br><br><table style=\"width:100%;\" cellspacing=\"0\" cellpadding=\"0\"><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Reference #<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">14803669<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Status<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Complete<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Scoring<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">16128687999<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Contact Name<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Angie Packard<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Link to Client (Customer Link)<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\"><a href=\"https:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=116701\">https:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=116701<\/a><\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Applicable EST\/SO\/INV #<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">YourValue4<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">EST\/SO\/INV Link<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">SO204840<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">How did the client contact us?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Inbound Call<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Best contact phone number for the client<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">16128687999<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Is the client only asking to apply a coupon?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">No<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Is the client asking for a reduction to the bill?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">No<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Is the client expecting a manager to follow up? (Advise F\/U within 24 hrs)<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Yes<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Describe the call in detail and answer the following questions...<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Angie called in regarding her visit on 1\/20 with Bryan B. Angie feels we broke a part, suggested way more than she needed, and were unable to fix it. Here are Angie's words: Bryan took it all apart and was not able to fix it then told her she would need to order a part. In the meantime of her getting the piece, she had another company come out, the guy told her that he believed we broke the piece and there was no way it could have broken off. The other company told her it was something else she needed. She mentioned that Bryan told her he has never worked on this type of opener before. She feels if he broke the part he should have said that.<br>\nShe also added that the other gentleman told her that she did not need all the suggestions Bryan mentioned. Angie says she has been out of a garage for 3wks and it sucks.<br>\nI let her know I was in scheduling and a manager will call her back within 24hrs.<br><br>\nThere are really good appt. notes on file from Bryan.<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">MP4 Call Recording<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\"><a href=\"https:\/\/fs10.formsite.com\/ReliableCareers\/files\/f-59-48-14803669_OPPoeiaU_RE6a3d8270ee8bdf3281a9412d9f6a13fd.mp3\">RE6a3d8270ee8bdf3281a9412d9f6a13fd.mp3 (1777k)<\/a><\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Your Name<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Nazinet Barihe<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Did you create a task for Candice?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Yes<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Did you notate on the client profile TLC &amp; Flag Level?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Yes<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Last Update<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">2021-02-10 10:07:25<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Start Time<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">2021-02-10 08:08:05<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Finish Time<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">2021-02-10 10:07:25<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">IP<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">66.41.183.71<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Browser<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Chrome<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Device<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Desktop<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Referrer<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">https:\/\/www.google.com\/<\/td>\n<\/tr><\/table><br><br><div style=\"text-align:center;\"><small>This email was sent to Billing@reliablegaragedoor.com as a result of a form being completed.<br><a href=\"https:\/\/fs1.formsite.com\/forms\/email-report-notification\/fill?id6=Billing%40reliablegaragedoor.com&amp;id14=1612973244587-1050890-59-1-14803669\">Click here<\/a> to report unwanted email.<\/small><\/div>\n<br><div style=\"text-align:center;\"><a href=\"https:\/\/www.formsite.com\/?utm_source=email_footer\"><img src=\"https:\/\/fs1.formsite.com\/images\/logos\/formsite_email_logo.png\" alt=\"formsite_email_logo.png\" \/><\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-10T16:07:27Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1422086087"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1422086087\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1422086087\/122011"}}}

2021-02-11 05:24:13:{"id":1420118577,"number":121885,"threads":1,"type":"email","folderId":2114927,"status":"pending","state":"published","subject":"Escalation Issue for Scott Johnson submitted by Nelle Bign","preview":"@dispatchT\u00a0updated to reflect 5yrs and emailed the invoice.Please add whatever you think is necessary on this one. I filled out what I can.","mailboxId":150715,"assignee":{"id":322359,"type":"user","first":"Dispatch","last":"Team","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/322359.150731.png","email":"customerservice@reliablegaragedoor.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdAt":"2021-02-08T19:47:16Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-10T22:24:12Z","customerWaitingSince":{"time":"2021-02-08T19:47:16Z","friendly":"2 days ago"},"source":{"type":"email","via":"customer"},"tags":[{"id":7192063,"color":"#A5B2BD","tag":"ready"}],"cc":[],"bcc":[],"primaryCustomer":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"customFields":[],"_embedded":{"threads":[{"id":4115516604,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Dispatch Team","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":322359,"type":"user","first":"Dispatch","last":"Team","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/322359.150731.png","email":"customerservice@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-10T22:24:12Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/322359"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4115359584,"type":"note","status":"pending","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"<b class=\"mention-highlight\">@dispatchT<\/b>\u00a0updated to reflect 5yrs and emailed the invoice.<br \/><br \/>Please add whatever you think is necessary on this one. I filled out what I can.<br \/><br \/>","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-10T21:47:55Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4114175563,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":322359}},"body":"@vanessa\u00a0or <b class=\"mention-highlight\">@candiceD<\/b>\u00a0 \u00a0Can we please updated the invoice on Mr. Johnsons openers to 5 years instead of 3 and resend it to him?\u00a0 \u00a0 \u00a0We will also be heading out in the spring to upgrade his rollers on his north door.\u00a0 BD","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":322359,"type":"user","first":"Dispatch","last":"Team","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/322359.150731.png","email":"customerservice@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-10T16:25:19Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/322359"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4111459144,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-09T20:14:37Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4110522637,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":322359}},"body":"Sent client an e-mail apologizing and detailed Bryan's findings and the work performed. BD","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":322359,"type":"user","first":"Dispatch","last":"Team","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/322359.150731.png","email":"customerservice@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-09T16:08:37Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/322359"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4107797089,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Left VM BD","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":322359,"type":"user","first":"Dispatch","last":"Team","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/322359.150731.png","email":"customerservice@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-08T20:36:21Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/322359"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4107604873,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<a href=\"https:\/\/fs10.formsite.com\/res\/workflowContinue?EParam=B6fiTn-RcO5ITYqBGr5vFYswdkdWh1NuxIlXrYVWlIq1wUJh8A1oEhjqpnQJ4FWjtOFu-OdU9OjeWtRgWJOYcadHJWOsOtfld0EdsE-2w-E\">CLICK HERE TO SUBMIT RESPONSE<\/a><br><br><table style=\"width:100%;\" cellspacing=\"0\" cellpadding=\"0\"><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Reference #<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">14794782<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Status<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Complete<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Scoring<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">0<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Contact Name<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Scott Johnson<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Link to Client (Customer Link)<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\"><a href=\"https:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=99154\">https:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=99154<\/a><\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">How did the client contact us?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Inbound Call<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Best contact phone number for the client<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">734-394-6737<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Is the client only asking to apply a coupon?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">No<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Is the client asking for a reduction to the bill?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">No<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Is the client expecting a manager to follow up? (Advise F\/U within 24 hrs)<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Yes<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Describe the call in detail and answer the following questions...<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Scott called in this morning very frustrated about this morning's appointment. He stated that apparently the tech came to do work, and left without saying a word about what he had done to the garage. Customer is confused because he's had a lot of work done on the door and doesn't understand why they are continuing to have issues with the door. Feels like the door can't be trusted, not feeling very satisfied with service. Would like a manager to follow up to address all this.<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">MP4 Call Recording<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\"><a href=\"https:\/\/fs10.formsite.com\/ReliableCareers\/files\/f-59-48-14794782_rwD6Xnrv_RE2521fbccc76c5bf684c4d4de60da9f7a.mp3\">RE2521fbccc76c5bf684c4d4de60da9f7a.mp3 (1711k)<\/a><\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Your Name<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Nelle Bign<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Did you create a task for Candice?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Yes<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Did you notate on the client profile TLC &amp; Flag Level?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Yes<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Last Update<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">2021-02-08 13:47:11<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Start Time<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">2021-02-08 13:41:11<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Finish Time<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">2021-02-08 13:47:11<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">IP<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">174.20.200.156<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Browser<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Chrome<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Device<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Desktop<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Referrer<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">https:\/\/www.google.com\/<\/td>\n<\/tr><\/table><br><br><div style=\"text-align:center;\"><small>This email was sent to Billing@reliablegaragedoor.com as a result of a form being completed.<br><a href=\"https:\/\/fs1.formsite.com\/forms\/email-report-notification\/fill?id6=Billing%40reliablegaragedoor.com&amp;id14=1612813630697-1050890-59-1-14794782\">Click here<\/a> to report unwanted email.<\/small><\/div>\n<br><div style=\"text-align:center;\"><a href=\"https:\/\/www.formsite.com\/?utm_source=email_footer\"><img src=\"https:\/\/fs1.formsite.com\/images\/logos\/formsite_email_logo.png\" alt=\"formsite_email_logo.png\" \/><\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-08T19:47:16Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1420118577"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1420118577\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/322359"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1420118577\/121885"}}}

2021-02-11 06:47:27:{"id":1422559263,"number":122083,"threads":1,"type":"email","folderId":377701,"status":"active","state":"published","subject":"New recommendation about Reliable Garage Door | St Louis Park for your review","preview":"See what your neighbors are saying about you  [image: Nextdoor]  View on Nextdoor  One of your neighbors left you a new recommendation. Ed H. from South Hopkins Reliable Garage Door http:\/\/www.reliabl","mailboxId":34936,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":107041410,"type":"customer","first":"&#39;nextdoor&#39; Via Rgd Social","last":"Media","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"socialmedia@reliablegaragedoor.com"},"createdAt":"2021-02-10T23:47:12Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-10T23:47:27Z","customerWaitingSince":{"time":"2021-02-10T23:47:12Z","friendly":"Just now"},"source":{"type":"emailfwd","via":"customer"},"tags":[],"cc":["socialmedia@reliablegaragedoor.com"],"bcc":[],"primaryCustomer":{"id":107041410,"type":"customer","first":"&#39;nextdoor&#39; Via Rgd Social","last":"Media","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"socialmedia@reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4115717356,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-10T23:47:27Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4115716880,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"See what your neighbors are saying about you<br><br>[image: Nextdoor]<br>&lt;https:\/\/nextdoor.com?ct=1_bnAIN_jOtG7koUBEmeSAoBDPrP1LWYNl8bikEcfazxcjcuKRuUHIfEFcw1OLa6&ec=5s11XNCFBEBVTtSxvOhk2YfiDRMAQEPy3c5qrywznrQ=&token=FKafIbguaWHDUM7Z0yJZsz1Y1p4jk_zutVsUX80nL0BolM-Od6EWksdv8S2RrVQFsRq2yU5gMheH8QWMgR28NFCf92fPolhH0ZzvUz3CDIw%3D&lc=42&auto_token=3HVH1UlhO3Jk7drSl-yNpRynR88uQNPqNPMOEG03hQHyP1WX8db6G0x2AkL1-ba7FJz_AV4ITHmDNovIVW4tumRTtrn3ee1ScloTTVCB6WI%3D&gt;<br>View on Nextdoor<br>&lt;https:\/\/nextdoor.com\/neighbor-comments\/?profile_id=50030958&active_page_id=13730473&s=&is=bce&ct=1_bnAIN_jOtG7koUBEmeSAoBDPrP1LWYNl8bikEcfazxcjcuKRuUHIfEFcw1OLa6&ec=5s11XNCFBEBVTtSxvOhk2YfiDRMAQEPy3c5qrywznrQ=&token=FKafIbguaWHDUM7Z0yJZsz1Y1p4jk_zutVsUX80nL0BolM-Od6EWksdv8S2RrVQFsRq2yU5gMheH8QWMgR28NFCf92fPolhH0ZzvUz3CDIw%3D&auto_token=3HVH1UlhO3Jk7drSl-yNpRynR88uQNPqNPMOEG03hQHyP1WX8db6G0x2AkL1-ba7FJz_AV4ITHmDNovIVW4tumRTtrn3ee1ScloTTVCB6WI%3D&lc=43&gt;<br>One of your neighbors left you a new recommendation.<br>Ed H. from South Hopkins<br>Reliable Garage Door http:\/\/www.reliablegaragedoor.com<br>YOUR PAGE<br>Reliable Garage Door | St Louis Park 77<br>Louisiana Ave S<br>View recommendation<br>&lt;https:\/\/nextdoor.com\/neighbor-comments\/?profile_id=50030958&active_page_id=13730473&s=&is=bce&ct=1_bnAIN_jOtG7koUBEmeSAoBDPrP1LWYNl8bikEcfazxcjcuKRuUHIfEFcw1OLa6&ec=5s11XNCFBEBVTtSxvOhk2YfiDRMAQEPy3c5qrywznrQ=&token=FKafIbguaWHDUM7Z0yJZsz1Y1p4jk_zutVsUX80nL0BolM-Od6EWksdv8S2RrVQFsRq2yU5gMheH8QWMgR28NFCf92fPolhH0ZzvUz3CDIw%3D&auto_token=3HVH1UlhO3Jk7drSl-yNpRynR88uQNPqNPMOEG03hQHyP1WX8db6G0x2AkL1-ba7FJz_AV4ITHmDNovIVW4tumRTtrn3ee1ScloTTVCB6WI%3D&lc=44&gt;<br><br><br>This message was intended for socialmedia@reliablegaragedoor.com<br>&lt;#m_5099302965850338568_footer_email&gt;<br>Unsubscribe or adjust your email settings<br>&lt;https:\/\/nextdoor.com\/category_unsub\/?p=50030958&c=&e=186&k=bfa2b1c5bacd487&ct=1_bnAIN_jOtG7koUBEmeSAoBDPrP1LWYNl8bikEcfazxcjcuKRuUHIfEFcw1OLa6&ec=5s11XNCFBEBVTtSxvOhk2YfiDRMAQEPy3c5qrywznrQ=&token=FKafIbguaWHDUM7Z0yJZsz1Y1p4jk_zutVsUX80nL0BolM-Od6EWksdv8S2RrVQFsRq2yU5gMheH8QWMgR28NFCf92fPolhH0ZzvUz3CDIw%3D&lc=45&auto_token=3HVH1UlhO3Jk7drSl-yNpRynR88uQNPqNPMOEG03hQHyP1WX8db6G0x2AkL1-ba7FJz_AV4ITHmDNovIVW4tumRTtrn3ee1ScloTTVCB6WI%3D&gt;<br><br>Nextdoor, 420 Taylor Street, San Francisco, CA 94102<br>&lt;#m_5099302965850338568_footer_address&gt;","source":{"type":"email","via":"customer"},"customer":{"id":107041410,"first":"&#39;nextdoor&#39; Via Rgd Social","last":"Media","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"socialmedia@reliablegaragedoor.com"},"createdBy":{"id":107041410,"type":"customer","first":"&#39;nextdoor&#39; Via Rgd Social","last":"Media","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"socialmedia@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":["reviews@reliablegaragedoor.com"],"cc":["socialmedia@reliablegaragedoor.com"],"bcc":[],"createdAt":"2021-02-10T23:47:12Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/107041410"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/107041410"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1422559263"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/34936"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/107041410"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/107041410"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1422559263\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1422559263\/122083"}}}

2021-02-11 06:47:27:{"id":1420984968,"number":121935,"threads":1,"type":"email","folderId":377701,"status":"active","state":"published","subject":"Claude left a review for Reliable Garage Door on Google My Business","preview":"Reply to their review    Good job, you got a new 5-star review Read review  Claude Kazanski Great service from start to finish. Service technicians Joel & Micah were top notch communicators,... Replyi","mailboxId":34936,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":260198168,"type":"customer","first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"createdAt":"2021-02-09T16:02:52Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-10T23:47:27Z","customerWaitingSince":{"time":"2021-02-09T16:02:52Z","friendly":"1 day ago"},"source":{"type":"emailfwd","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":260198168,"type":"customer","first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"customFields":[],"_embedded":{"threads":[{"id":4115717357,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-10T23:47:27Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4110498988,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Reply to their review<br>&lt;#m_-2605546900052102612_&gt;<br>&lt;#m_-2605546900052102612_&gt;<br>&lt;#m_-2605546900052102612_&gt;<br>Good job, you got a new<br>5-star review<br>Read review<br>&lt;https:\/\/business.google.com\/reviews\/l\/01416345835525643822\/r\/ChdDSUhNMG9nS0VJQ0FnSUN5emMyTjBBRRAB?utm_campaign=gmb_notifications&utm_medium=desktop.email&utm_source=local_review&trk=https%3A%2F%2Fnotifications.google.com%2Fg%2Fp%2FAD-FnEyE6kwSutLNmJlkZkeLa-zs9OvdirO7JTxuq8x7lcdhO3SHLuEuwxjC_xO-TJNKzVfeo1A9fBJ-JMP9YQ&gt;<br>Claude Kazanski<br>Great service from start to finish. Service technicians Joel & Micah were<br>top notch communicators,...<br>Replying to reviews can help customers gain more trust in your business.<br><br>We\u2019ll let Claude know when you\u2019ve replied.<br>Read review<br>&lt;https:\/\/business.google.com\/reviews\/l\/01416345835525643822\/r\/ChdDSUhNMG9nS0VJQ0FnSUN5emMyTjBBRRAB?utm_campaign=gmb_notifications&utm_medium=desktop.email&utm_source=local_review&trk=https%3A%2F%2Fnotifications.google.com%2Fg%2Fp%2FAD-FnEw52olwwjjeOL0EhLTKbWrfXab7-RFP2LfgcQZ4pBTdgiUmfggK3vMuCrNU4SiGXB5-3G3BVIeTaDpai9x1jw&gt;<br>Visit Google My Business Help<br>&lt;https:\/\/notifications.google.com\/g\/p\/AD-FnEx4z26z9s1ZHC0OHQHgG0x85PeyBA9xcQhynAg0TbL4GzRO3ZKxDRQBXT-I4Rr4wEA5rZdDdYb80DuMALx2fM4ZBZS_Yc3p5IHig2D1T3eBwtaWZW3mbjaTDshsyT_vOC7lEEhJ_U8Eja5nFZOV4Cnk4dU&gt;<br>to learn more and get<br>tips on replying to reviews.<br>This email was sent to you because you indicated that you\u2019d like to receive<br>updates about reviews of your Business Profile. If you don\u2019t want to<br>receive such emails in the future, please unsubscribe here<br>&lt;https:\/\/notifications.google.com\/g\/optout\/AD-FnEz1QvY2c2NOa9UO7FsWsdhUEiRQs-nwJY_ttGlYKpLGN2vcIfWr8J7MhK2mOtSmXiH1ATR-K3BVKm_sjZcXStHmRllCq4ZBxDaANg31XwYR2SHaENGfENe6wuT7Xep0z_KlpA?hl=en&gt;.<br>You can also change your preference on your Google My Business settings<br>page by logging into https:\/\/business.google.com\/settings<br>&lt;https:\/\/notifications.google.com\/g\/p\/AD-FnEwsESLmAO_fcIMqeLTKwMifc_omLtlXlq0Gq3DGHacL52UYVqP_tq8P6GKYT_pqlxo_nlzFInm9V4M-kIesWCY-KbzIBIO7ogD-XdVG1YtCgiiJ7wzoqKPvUqqVVZqtu-I&gt;<br>.<br>\u00a9 2021 Google LLC 1600 Amphitheatre<br>Parkway, Mountain View, CA 94043 &lt;#m_-2605546900052102612_&gt;","source":{"type":"email","via":"customer"},"customer":{"id":260198168,"first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"createdBy":{"id":260198168,"type":"customer","first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":["reviews@reliablegaragedoor.com"],"cc":[],"bcc":[],"createdAt":"2021-02-09T16:02:52Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1420984968"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/34936"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1420984968\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1420984968\/121935"}}}

2021-02-11 06:47:27:{"id":1420983216,"number":121933,"threads":1,"type":"email","folderId":377701,"status":"active","state":"published","subject":"New recommendation about Reliable Garage Door | Coon Rapids for your review","preview":"See what your neighbors are saying about you  [image: Nextdoor]  View on Nextdoor  One of your neighbors left you a new recommendation. A neighbor from Holiday Park YOUR PAGE Reliable Garage Door | Co","mailboxId":34936,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":107041410,"type":"customer","first":"&#39;nextdoor&#39; Via Rgd Social","last":"Media","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"socialmedia@reliablegaragedoor.com"},"createdAt":"2021-02-09T16:01:36Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-10T23:47:27Z","customerWaitingSince":{"time":"2021-02-09T16:01:36Z","friendly":"1 day ago"},"source":{"type":"emailfwd","via":"customer"},"tags":[],"cc":["socialmedia@reliablegaragedoor.com"],"bcc":[],"primaryCustomer":{"id":107041410,"type":"customer","first":"&#39;nextdoor&#39; Via Rgd Social","last":"Media","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"socialmedia@reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4115717355,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-10T23:47:27Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4110493548,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"See what your neighbors are saying about you<br><br>[image: Nextdoor]<br>&lt;https:\/\/nextdoor.com?ct=vQ6RHwKKeQWPhky7sHVepq2MFDh7Ryn5GputwZuJlJd3vyh1neh_Bxxlh7bhO42Q&ec=5s11XNCFBEBVTtSxvOhk2YfiDRMAQEPy3c5qrywznrQ=&token=FKafIbguaWHDUM7Z0yJZsz1Y1p4jk_zutVsUX80nL0BolM-Od6EWksdv8S2RrVQFXCT7epHIBX-DYGL0tnoCYYkpRHKiqEzwBoQOCPgzm_c%3D&lc=1578&auto_token=3HVH1UlhO3Jk7drSl-yNpRynR88uQNPqNPMOEG03hQHyP1WX8db6G0x2AkL1-ba76_N20WrFXSr5ashj92iAj1F_PTV-KcFC11Di08byZa0%3D&gt;<br>View on Nextdoor<br>&lt;https:\/\/nextdoor.com\/your-reputation\/?profile_id=50030958&active_page_id=7432063&s=&is=bce&ct=vQ6RHwKKeQWPhky7sHVepq2MFDh7Ryn5GputwZuJlJd3vyh1neh_Bxxlh7bhO42Q&ec=5s11XNCFBEBVTtSxvOhk2YfiDRMAQEPy3c5qrywznrQ=&token=FKafIbguaWHDUM7Z0yJZsz1Y1p4jk_zutVsUX80nL0BolM-Od6EWksdv8S2RrVQFXCT7epHIBX-DYGL0tnoCYYkpRHKiqEzwBoQOCPgzm_c%3D&auto_token=3HVH1UlhO3Jk7drSl-yNpRynR88uQNPqNPMOEG03hQHyP1WX8db6G0x2AkL1-ba76_N20WrFXSr5ashj92iAj1F_PTV-KcFC11Di08byZa0%3D&lc=1579&gt;<br>One of your neighbors left you a new recommendation.<br>A neighbor from Holiday Park<br>YOUR PAGE<br>Reliable Garage Door | Coon Rapids 139<br>114th Ln NW<br>View recommendation<br>&lt;https:\/\/nextdoor.com\/your-reputation\/?profile_id=50030958&active_page_id=7432063&s=&is=bce&ct=vQ6RHwKKeQWPhky7sHVepq2MFDh7Ryn5GputwZuJlJd3vyh1neh_Bxxlh7bhO42Q&ec=5s11XNCFBEBVTtSxvOhk2YfiDRMAQEPy3c5qrywznrQ=&token=FKafIbguaWHDUM7Z0yJZsz1Y1p4jk_zutVsUX80nL0BolM-Od6EWksdv8S2RrVQFXCT7epHIBX-DYGL0tnoCYYkpRHKiqEzwBoQOCPgzm_c%3D&auto_token=3HVH1UlhO3Jk7drSl-yNpRynR88uQNPqNPMOEG03hQHyP1WX8db6G0x2AkL1-ba76_N20WrFXSr5ashj92iAj1F_PTV-KcFC11Di08byZa0%3D&lc=1580&gt;<br><br><br>This message was intended for socialmedia@reliablegaragedoor.com<br>&lt;#m_-9045617505050913821_footer_email&gt;<br>Unsubscribe or adjust your email settings<br>&lt;https:\/\/nextdoor.com\/category_unsub\/?p=50030958&c=&e=186&k=bfa2b1c5bacd487&ct=vQ6RHwKKeQWPhky7sHVepq2MFDh7Ryn5GputwZuJlJd3vyh1neh_Bxxlh7bhO42Q&ec=5s11XNCFBEBVTtSxvOhk2YfiDRMAQEPy3c5qrywznrQ=&token=FKafIbguaWHDUM7Z0yJZsz1Y1p4jk_zutVsUX80nL0BolM-Od6EWksdv8S2RrVQFXCT7epHIBX-DYGL0tnoCYYkpRHKiqEzwBoQOCPgzm_c%3D&lc=1581&auto_token=3HVH1UlhO3Jk7drSl-yNpRynR88uQNPqNPMOEG03hQHyP1WX8db6G0x2AkL1-ba76_N20WrFXSr5ashj92iAj1F_PTV-KcFC11Di08byZa0%3D&gt;<br><br>Nextdoor, 420 Taylor Street, San Francisco, CA 94102<br>&lt;#m_-9045617505050913821_footer_address&gt;","source":{"type":"email","via":"customer"},"customer":{"id":107041410,"first":"&#39;nextdoor&#39; Via Rgd Social","last":"Media","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"socialmedia@reliablegaragedoor.com"},"createdBy":{"id":107041410,"type":"customer","first":"&#39;nextdoor&#39; Via Rgd Social","last":"Media","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"socialmedia@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":["reviews@reliablegaragedoor.com"],"cc":["socialmedia@reliablegaragedoor.com"],"bcc":[],"createdAt":"2021-02-09T16:01:36Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/107041410"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/107041410"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1420983216"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/34936"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/107041410"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/107041410"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1420983216\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1420983216\/121933"}}}

2021-02-11 06:47:27:{"id":1421483930,"number":121992,"threads":1,"type":"email","folderId":377701,"status":"active","state":"published","subject":"Ben left a review for Reliable Garage Door on Google My Business","preview":"Reply to their review    Good job, you got a new 5-star review Read review  Ben Miller Just wanted to say what an amazing service I experienced today with Dalton! Give this man a... Replying to review","mailboxId":34936,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":260198168,"type":"customer","first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"createdAt":"2021-02-10T00:11:45Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-10T23:47:27Z","customerWaitingSince":{"time":"2021-02-10T00:11:45Z","friendly":"23 hours ago"},"source":{"type":"emailfwd","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":260198168,"type":"customer","first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"customFields":[],"_embedded":{"threads":[{"id":4115717354,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-10T23:47:27Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4112146323,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Reply to their review<br>&lt;#m_6705275049302096610_&gt;<br>&lt;#m_6705275049302096610_&gt;<br>&lt;#m_6705275049302096610_&gt;<br>Good job, you got a new<br>5-star review<br>Read review<br>&lt;https:\/\/business.google.com\/reviews\/l\/14087477200866712908\/r\/ChdDSUhNMG9nS0VJQ0FnSUN5M2VhUXJ3RRAB?utm_campaign=gmb_notifications&utm_medium=desktop.email&utm_source=local_review&trk=https%3A%2F%2Fnotifications.google.com%2Fg%2Fp%2FAD-FnEy1Rg1_h1mBigS6YWqjK0iyGTqIUcuHfB5fEKLcMEGg3crmE5HnXa7lUn7hrDNFgNOisGdXr5yxzlUTig&gt;<br>Ben Miller<br>Just wanted to say what an amazing service I experienced today with Dalton!<br>Give this man a...<br>Replying to reviews can help customers gain more trust in your business.<br><br>We\u2019ll let Ben know when you\u2019ve replied.<br>Read review<br>&lt;https:\/\/business.google.com\/reviews\/l\/14087477200866712908\/r\/ChdDSUhNMG9nS0VJQ0FnSUN5M2VhUXJ3RRAB?utm_campaign=gmb_notifications&utm_medium=desktop.email&utm_source=local_review&trk=https%3A%2F%2Fnotifications.google.com%2Fg%2Fp%2FAD-FnEzjYT0LPmCdR6uqR6hgeLBdoz9ejnx5K5IEYhtZmp9PvzWAJlunbVaG4avFvEHySFnd8vfQQOtGu711nRhZrQ&gt;<br>Visit Google My Business Help<br>&lt;https:\/\/notifications.google.com\/g\/p\/AD-FnEwNk_D1YTW5VKJCv6whZcY65focYYhuuCkIBsc8azvK0LKJXGXh229Lvn1VmdI2eJOvhKlDayRov3HlkhyJZPvp17AHUAQ0W8DRrdtmXNU5JH6-1zbUERixoC5LdE0W0MjBczF-HbMPyYF4ZWACBFgU6To&gt;<br>to learn more and get<br>tips on replying to reviews.<br>This email was sent to you because you indicated that you\u2019d like to receive<br>updates about reviews of your Business Profile. If you don\u2019t want to<br>receive such emails in the future, please unsubscribe here<br>&lt;https:\/\/notifications.google.com\/g\/optout\/AD-FnEyp5GsPaHjHpqgxwR7FGOfqB59kB2XfoSVChVE4WFRlUaeEopdDNbTpZZg0uIqHg6joUQWth27Uvxfw8Kmgy3xlM9dqw9WR2LpOvjQDXl85edxL_10M-y1ygGuAEiNXqNcZJg?hl=en&gt;.<br>You can also change your preference on your Google My Business settings<br>page by logging into https:\/\/business.google.com\/settings<br>&lt;https:\/\/notifications.google.com\/g\/p\/AD-FnEzTu16xkeGoUSIUwky5wPFudmEq8GzAV2aESXJKGkyyG9aP2sx2jJ5H_ituL-vgV5w3cjCEft7Q9Dr0Cfy8S9Cxgdjpa9csJKPCyvqn04XEWN7XoW__A3C3_56upnwrE98&gt;<br>.<br>\u00a9 2021 Google LLC 1600 Amphitheatre<br>Parkway, Mountain View, CA 94043 &lt;#m_6705275049302096610_&gt;","source":{"type":"email","via":"customer"},"customer":{"id":260198168,"first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"createdBy":{"id":260198168,"type":"customer","first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":["reviews@reliablegaragedoor.com"],"cc":[],"bcc":[],"createdAt":"2021-02-10T00:11:45Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1421483930"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/34936"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1421483930\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1421483930\/121992"}}}

2021-02-11 06:47:27:{"id":1422114285,"number":122013,"threads":1,"type":"email","folderId":377701,"status":"active","state":"published","subject":"You got 2 new reviews for Reliable Garage Door on Google My Business","preview":"Reply to your reviews [image: Google My Business] [image: Rate Icon] [image: Rate Icon] 2 people reviewed your business recently [image: Stars] 2 reviews See all reviews  Reviews can provide valuable","mailboxId":34936,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":260198168,"type":"customer","first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"createdAt":"2021-02-10T16:30:19Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-10T23:47:27Z","customerWaitingSince":{"time":"2021-02-10T16:30:19Z","friendly":"10:30am"},"source":{"type":"emailfwd","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":260198168,"type":"customer","first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"customFields":[],"_embedded":{"threads":[{"id":4115717358,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-10T23:47:27Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4114201104,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Reply to your reviews<br>[image: Google My Business]<br>[image: Rate Icon]<br>[image: Rate Icon]<br>2 people reviewed<br>your business recently<br>[image: Stars] 2 reviews<br>See all reviews<br>&lt;https:\/\/business.google.com\/reviews\/l\/01416345835525643822?utm_campaign=gmb_notifications&utm_medium=mobile.push&utm_source=local_review&trk=https%3A%2F%2Fnotifications.google.com%2Fg%2Fp%2FAD-FnEw2E0Mx7V89LM85ECkT3vNlJLVkgo6lX1i6COaAPe1gTKYVRbwNjPJrs4bcPHHAxk4z7aUAHiNM-F2wQQ&gt;<br>Reviews can provide valuable feedback for your business, and replying lets<br>you build customer loyalty. It\u2019s always a good idea to thank your reviewers<br>and keep responses brief, friendly, and helpful.<br><br>We\u2019ll let your customers know when you\u2019ve replied.<br>[image: Profile Picture]<br>Matthew McEnery<br>[image: Star Rating]<br>My garage broke in the closed position, around 5:30am today. Called<br>Reliable, was helped by their......<br>Reply to review &gt;&gt;<br>&lt;https:\/\/business.google.com\/reviews\/l\/01416345835525643822\/r\/ChZDSUhNMG9nS0VJQ0FnSUN5bmZtUUNBEAE?utm_campaign=gmb_notifications&utm_medium=desktop.email&utm_source=local_review&trk=https%253A%252F%252Fnotifications.google.com%252Fg%252Fp%252FAD-FnExkrJMKYHs6ma8LY9MTRN3jGqbZctGyShzVQf3pWvjBj-EK_n3r6NUn04NxH_PM1-7DA0kE4XAvOfR8NXinL6g1UOcoeBM&gt;<br>[image: Profile Picture]<br>Brian Bolander<br>[image: Star Rating]<br>We've had great service performed by Reliable Garage Door multiple times in<br>the past, but this time....<br>Reply to review &gt;&gt;<br>&lt;https:\/\/business.google.com\/reviews\/l\/01416345835525643822\/r\/ChZDSUhNMG9nS0VJQ0FnSUN5bmJTVEVBEAE?utm_campaign=gmb_notifications&utm_medium=desktop.email&utm_source=local_review&trk=https%253A%252F%252Fnotifications.google.com%252Fg%252Fp%252FAD-FnExkrJMKYHs6ma8LY9MTRN3jGqbZctGyShzVQf3pWvjBj-EK_n3r6NUn04NxH_PM1-7DA0kE4XAvOfR8NXinL6g1UOcoeBM&gt;<br>See all reviews<br>&lt;https:\/\/business.google.com\/reviews\/l\/01416345835525643822?utm_campaign=gmb_notifications&utm_medium=mobile.push&utm_source=local_review&trk=https%3A%2F%2Fnotifications.google.com%2Fg%2Fp%2FAD-FnExksP9k-Myy00XKtekavgQNwotY7jzq9W4dz9jOjISYcCHRxxQyGiaxwEzE3PT_a_S_fiuqR1uCCEJfj04VVA&gt;<br>[image: Help center] Visit Google My Business Help<br>&lt;https:\/\/notifications.google.com\/g\/p\/AD-FnEwRyjrrZrE545787gGTmjA0p9ge_SWmqWkxoSEOfspK6w4vdPDzjiDJFYsiqKwl_H419zA9ZTFw-PznjwnrQFRstjWGMbkPWahEjfxzlLi6g8yEWDaKHT21WDdj0VdIMR6cKO2BLrxzkVg2fKdS8PjUBGM&gt;<br>to learn more and get<br>tips on replying to reviews.<br>This email was sent to you because you indicated that you\u2019d like to receive<br>updates about reviews of your Business Profile. If you don\u2019t want to<br>receive such emails in the future, please unsubscribe here<br>&lt;https:\/\/notifications.google.com\/g\/optout\/AD-FnEwaCIRlJ5zn9M6SK_tyjckC5g_EJDc7J9g1bZCOy91XLI79nVn3PR8SoRZF9pJrpRwoglNUMKC4Cyn4rkNyL9H7biUZvDLipY6fliTK9nNgPLD-GRmJsuR35-36-vdN5yfZ8Q?hl=en&gt;.<br>You can also change your preference on your Google My Business settings<br>page by logging into https:\/\/business.google.com\/settings<br>&lt;https:\/\/notifications.google.com\/g\/p\/AD-FnEyTXzt8ygVpp2aM47SYO84jBk1qZE02-EKZlYOeZZvb_bLX73IgOkVnTdAFn42qNTjkU8mNdLgF8u3sO_-4BzdVZUU04WLVVbsgZt1kOccGfsZqob2Pv_Uj9OFnNxiM-kE&gt;<br>.<br>[image: Google]<br>\u00a9 2021 Google LLC 1600 Amphitheatre<br>Parkway, Mountain View, CA 94043 &lt;#m_-7510806372964002960_&gt;","source":{"type":"email","via":"customer"},"customer":{"id":260198168,"first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"createdBy":{"id":260198168,"type":"customer","first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":["reviews@reliablegaragedoor.com"],"cc":[],"bcc":[],"createdAt":"2021-02-10T16:30:19Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1422114285"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/34936"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1422114285\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1422114285\/122013"}}}

2021-02-11 06:47:29:{"id":1420984124,"number":121934,"threads":1,"type":"email","folderId":377701,"status":"active","state":"published","subject":"New recommendation about Reliable Garage Door | St Louis Park for your review","preview":"See what your neighbors are saying about you  [image: Nextdoor]  View on Nextdoor  One of your neighbors left you a new recommendation. A neighbor from Bonaire YOUR PAGE Reliable Garage Door | St Loui","mailboxId":34936,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":107041410,"type":"customer","first":"&#39;nextdoor&#39; Via Rgd Social","last":"Media","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"socialmedia@reliablegaragedoor.com"},"createdAt":"2021-02-09T16:02:15Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-10T23:47:27Z","customerWaitingSince":{"time":"2021-02-09T16:02:15Z","friendly":"1 day ago"},"source":{"type":"emailfwd","via":"customer"},"tags":[],"cc":["socialmedia@reliablegaragedoor.com"],"bcc":[],"primaryCustomer":{"id":107041410,"type":"customer","first":"&#39;nextdoor&#39; Via Rgd Social","last":"Media","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"socialmedia@reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4115717359,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-10T23:47:27Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4110496405,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"See what your neighbors are saying about you<br><br>[image: Nextdoor]<br>&lt;https:\/\/nextdoor.com?ct=lnPVQYvbExnLbRIltTZu9SO-1_H82ZiSJ8Bk0rkc6oyLaV-VNZtfD2MI3luJAv3M&ec=5s11XNCFBEBVTtSxvOhk2YfiDRMAQEPy3c5qrywznrQ=&token=FKafIbguaWHDUM7Z0yJZsz1Y1p4jk_zutVsUX80nL0BolM-Od6EWksdv8S2RrVQF7AD8kPTZQF8L1hYnrL9IRBw7LKqhlorm0uUDJHmq3bc%3D&lc=456&auto_token=3HVH1UlhO3Jk7drSl-yNpRynR88uQNPqNPMOEG03hQHyP1WX8db6G0x2AkL1-ba7S5UuoxzrmDahHiaBxh9YWyMeRCQTizS_KmMDziCyS-w%3D&gt;<br>View on Nextdoor<br>&lt;https:\/\/nextdoor.com\/your-reputation\/?profile_id=50030958&active_page_id=13730473&s=&is=bce&ct=lnPVQYvbExnLbRIltTZu9SO-1_H82ZiSJ8Bk0rkc6oyLaV-VNZtfD2MI3luJAv3M&ec=5s11XNCFBEBVTtSxvOhk2YfiDRMAQEPy3c5qrywznrQ=&token=FKafIbguaWHDUM7Z0yJZsz1Y1p4jk_zutVsUX80nL0BolM-Od6EWksdv8S2RrVQF7AD8kPTZQF8L1hYnrL9IRBw7LKqhlorm0uUDJHmq3bc%3D&auto_token=3HVH1UlhO3Jk7drSl-yNpRynR88uQNPqNPMOEG03hQHyP1WX8db6G0x2AkL1-ba7S5UuoxzrmDahHiaBxh9YWyMeRCQTizS_KmMDziCyS-w%3D&lc=457&gt;<br>One of your neighbors left you a new recommendation.<br>A neighbor from Bonaire<br>YOUR PAGE<br>Reliable Garage Door | St Louis Park 76<br>Louisiana Ave S<br>View recommendation<br>&lt;https:\/\/nextdoor.com\/your-reputation\/?profile_id=50030958&active_page_id=13730473&s=&is=bce&ct=lnPVQYvbExnLbRIltTZu9SO-1_H82ZiSJ8Bk0rkc6oyLaV-VNZtfD2MI3luJAv3M&ec=5s11XNCFBEBVTtSxvOhk2YfiDRMAQEPy3c5qrywznrQ=&token=FKafIbguaWHDUM7Z0yJZsz1Y1p4jk_zutVsUX80nL0BolM-Od6EWksdv8S2RrVQF7AD8kPTZQF8L1hYnrL9IRBw7LKqhlorm0uUDJHmq3bc%3D&auto_token=3HVH1UlhO3Jk7drSl-yNpRynR88uQNPqNPMOEG03hQHyP1WX8db6G0x2AkL1-ba7S5UuoxzrmDahHiaBxh9YWyMeRCQTizS_KmMDziCyS-w%3D&lc=458&gt;<br><br><br>This message was intended for socialmedia@reliablegaragedoor.com<br>&lt;#m_8208802656023731833_footer_email&gt;<br>Unsubscribe or adjust your email settings<br>&lt;https:\/\/nextdoor.com\/category_unsub\/?p=50030958&c=&e=186&k=bfa2b1c5bacd487&ct=lnPVQYvbExnLbRIltTZu9SO-1_H82ZiSJ8Bk0rkc6oyLaV-VNZtfD2MI3luJAv3M&ec=5s11XNCFBEBVTtSxvOhk2YfiDRMAQEPy3c5qrywznrQ=&token=FKafIbguaWHDUM7Z0yJZsz1Y1p4jk_zutVsUX80nL0BolM-Od6EWksdv8S2RrVQF7AD8kPTZQF8L1hYnrL9IRBw7LKqhlorm0uUDJHmq3bc%3D&lc=459&auto_token=3HVH1UlhO3Jk7drSl-yNpRynR88uQNPqNPMOEG03hQHyP1WX8db6G0x2AkL1-ba7S5UuoxzrmDahHiaBxh9YWyMeRCQTizS_KmMDziCyS-w%3D&gt;<br><br>Nextdoor, 420 Taylor Street, San Francisco, CA 94102<br>&lt;#m_8208802656023731833_footer_address&gt;","source":{"type":"email","via":"customer"},"customer":{"id":107041410,"first":"&#39;nextdoor&#39; Via Rgd Social","last":"Media","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"socialmedia@reliablegaragedoor.com"},"createdBy":{"id":107041410,"type":"customer","first":"&#39;nextdoor&#39; Via Rgd Social","last":"Media","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"socialmedia@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":["reviews@reliablegaragedoor.com"],"cc":["socialmedia@reliablegaragedoor.com"],"bcc":[],"createdAt":"2021-02-09T16:02:15Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/107041410"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/107041410"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1420984124"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/34936"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/107041410"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/107041410"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1420984124\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1420984124\/121934"}}}

2021-02-11 19:05:04:{"id":1420112571,"number":121883,"threads":1,"type":"email","folderId":2133524,"status":"active","state":"published","subject":"email","preview":"Who is this for? I can update and send for you - SG\u00a0","mailboxId":151654,"assignee":{"id":184619,"type":"user","first":"Clay","last":"Kriechbaum","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184619.69001.jpg","email":"clayk@reliablegaragedoor.com"},"createdBy":{"id":149716312,"type":"customer","first":"Clay","last":"Kriechbaum","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"clayk@reliablegaragedoor.com"},"createdAt":"2021-02-08T19:41:39Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-11T12:05:01Z","customerWaitingSince":{"time":"2021-02-08T19:41:39Z","friendly":"2 days ago"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":149716312,"type":"customer","first":"Clay","last":"Kriechbaum","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"clayk@reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4116890440,"type":"lineitem","action":{"type":"default","text":"Sue Gainor assigned to Clay Kriechbaum","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":184623,"type":"user","first":"Sue","last":"Gainor","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184623.251305.jpg","email":"sueg@reliablegaragedoor.com"},"assignedTo":{"id":184619,"type":"user","first":"Clay","last":"Kriechbaum","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184619.69001.jpg","email":"clayk@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-11T12:05:01Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184619"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184623"}}},{"id":4107632047,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Who is this for? 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SG\u00a0","source":{"type":"web","via":"user"},"customer":{"id":149716312,"first":"Clay","last":"Kriechbaum","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"clayk@reliablegaragedoor.com"},"createdBy":{"id":184623,"type":"user","first":"Sue","last":"Gainor","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184623.251305.jpg","email":"sueg@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-08T19:54:38Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184623"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/149716312"}}},{"id":4107627942,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"theeinsuranceconsultant@gmail.com","source":{"type":"web","via":"user"},"customer":{"id":149716312,"first":"Clay","last":"Kriechbaum","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"clayk@reliablegaragedoor.com"},"createdBy":{"id":184623,"type":"user","first":"Sue","last":"Gainor","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184623.251305.jpg","email":"sueg@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-08T19:53:30Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184623"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/149716312"}}},{"id":4107620555,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"2\/8 Sue calling - SG\u00a0","source":{"type":"web","via":"user"},"customer":{"id":149716312,"first":"Clay","last":"Kriechbaum","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"clayk@reliablegaragedoor.com"},"createdBy":{"id":184623,"type":"user","first":"Sue","last":"Gainor","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184623.251305.jpg","email":"sueg@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-08T19:51:24Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184623"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/149716312"}}},{"id":4107582571,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<div dir=\"ltr\">Hello,\n<div><br><\/div>\n<div>Can someone call <a class=\"ex-gmail-label-1 ex-gmail-ng-binding\" href=\"https:\/\/app.reliablegaragedoor.com\/appointments.html#\" style=\"margin:0px;padding:0px;border:0px;font-weight:700;line-height:inherit;font-family:Arial;font-size:12px;color:rgb(30,79,130);vertical-align:baseline;background-color:rgba(255,255,255,0.6);\">(612) 669-0654 <\/a><span class=\"ex-gmail-clr-black ex-gmail-ng-binding\" style=\"margin:0px;padding:0px;border:0px;font-weight:700;line-height:inherit;font-family:Arial;font-size:12px;vertical-align:baseline;background-color:rgba(255,255,255,0.6);color:rgb(0,0,0);\">| Joe Project manager.<\/span><\/div>\n<div><span style=\"font-size:12px;font-weight:bold;\"><br><\/span><\/div>\n<div><span style=\"font-size:12px;font-weight:bold;\">And ask for his email, I mispelt it and it bounced back.<\/span><\/div>\n<div><span style=\"font-size:12px;font-weight:bold;\"><br><\/span><\/div>\n<div><span style=\"font-size:12px;font-weight:bold;\">Once you get his email let me know so I can send the estimate.<\/span><\/div>\n<div><span style=\"font-size:12px;font-weight:bold;\"><br><\/span><\/div>\n<div><span style=\"font-size:12px;font-weight:bold;\">Thanks, Clayton<br clear=\"all\" \/><\/span>\n<div class=\"ex-gmail_signature\" dir=\"ltr\">\n<table border=\"0\" cellpadding=\"0\" width=\"450\" style=\"font-family:'Times New Roman';table-layout:fixed;\"><tbody><tr><td align=\"left\" valign=\"middle\" width=\"185\">\n<p style=\"margin-right:10px;font-family:Arial, sans-serif;font-size:12px;line-height:14px;margin-bottom:0px;\"><a href=\"http:\/\/www.reliablegaragedoor.com\/\"><img src=\"http:\/\/reliablegaragedoor.com\/signature\/logo.png\" alt=\"Reliable Garage Door\" height=\"170\" border=\"0\" width=\"185\" \/><\/a><\/p>\n<\/td>\n<td align=\"left\" nowrap=\"nowrap\" width=\"265\">\n<p style=\"font-family:Arial, sans-serif;font-size:12px;line-height:15px;color:rgb(17,17,17);margin-bottom:0px;\"><span style=\"font-weight:bold;color:rgb(7,97,160);font-size:14px;letter-spacing:-1px;\"><img border=\"0\" src=\"http:\/\/reliablegaragedoor.com\/signature\/clayk.jpg\" width=\"60\" height=\"60\" align=\"left\" alt=\"clayk.jpg\" \/> Clay Kriechbaum<\/span><br>\n New Door Sales<br>\n Cell: 612-255-9664<br>\n Office: 612-339-8828<br><img src=\"http:\/\/reliablegaragedoor.com\/signature\/line.png\" border=\"0\" alt=\"line.png\" \/><br><span style=\"font-style:italic;\">We encourage you to please leave your valuable feedback here<\/span> <br><br><a href=\"https:\/\/www.facebook.com\/ReliableGarageDoor\"><img src=\"http:\/\/reliablegaragedoor.com\/signature\/fbook.png\" border=\"0\" alt=\"Facebook\" \/><\/a>    <a href=\"https:\/\/goo.gl\/WUeeng\"><img src=\"http:\/\/reliablegaragedoor.com\/signature\/gplus.png\" border=\"0\" alt=\"Google Plus\" \/><\/a>    <a href=\"http:\/\/www.angieslist.com\/AngiesList\/Review\/466951\"><img src=\"http:\/\/reliablegaragedoor.com\/signature\/alist.png\" border=\"0\" alt=\"Angies List\" \/><\/a>    <a href=\"http:\/\/www.yelp.com\/biz\/reliable-garage-door-coon-rapids\"><img src=\"http:\/\/reliablegaragedoor.com\/signature\/yelp.png\" border=\"0\" alt=\"Yelp\" \/><\/a><\/p>\n<\/td>\n<\/tr><\/tbody><\/table><\/div>\n<\/div>\n<\/div>","source":{"type":"email","via":"customer"},"customer":{"id":149716312,"first":"Clay","last":"Kriechbaum","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"clayk@reliablegaragedoor.com"},"createdBy":{"id":149716312,"type":"customer","first":"Clay","last":"Kriechbaum","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"clayk@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-08T19:41:39Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/149716312"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/149716312"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1420112571"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/151654"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/149716312"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/149716312"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1420112571\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184619"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1420112571\/121883"}}}

2021-02-11 21:57:22:{"id":1422609120,"number":122088,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"Thank you for your payment to Lumen","preview":"My CenturyLink  Customer Service  Special Offers   Upgrade Services   Change Services            Thank You  Thank you for making a payment to Lumen for account ending in 11287743. Your confirmation nu","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":400836384,"type":"customer","first":"Lumen","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"online.payment@lumen.com"},"createdAt":"2021-02-11T01:10:31Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-11T14:57:21Z","customerWaitingSince":{"time":"2021-02-11T01:10:31Z","friendly":"13 hours ago"},"source":{"type":"email","via":"customer"},"tags":[{"id":3480212,"color":"#A5B2BD","tag":"entered"}],"cc":[],"bcc":[],"primaryCustomer":{"id":400836384,"type":"customer","first":"Lumen","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"online.payment@lumen.com"},"customFields":[],"_embedded":{"threads":[{"id":4117385909,"type":"lineitem","action":{"type":"manual-workflow","text":"You ran the **Unpaid Bills** workflow","associatedEntities":{"workflow":363548}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-11T14:57:21Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"}}},{"id":4115864851,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<table width=\"616\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\"><tr><td align=\"left\">\n<table width=\"616\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\"><tr><td align=\"center\"><a href=\"www.lumen.com?refCode=RES000003208\"><img alt=\"\" border=\"0\" height=\"80\" width=\"300\" src=\"http:\/\/www.centurylink.com\/common\/images\/email\/\/LumenLogoRegisteredTM.png\" \/><\/a><\/td>\n<\/tr><tr><td>\n<table width=\"616\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\"><tr><td width=\"26\" style=\"line-height:0px;font-size:0px;\"><img src=\"http:\/\/qwest.centurylink.com\/global\/email\/images\/QWST0154_top-nav_fa_05.jpg\" width=\"26\" height=\"34\" alt=\"\" \/><\/td>\n<td style=\"background:url(&quot;http:\/\/qwest.centurylink.com\/global\/email\/images\/top_bg_09.jpg&quot;);border:1px #eeeeee solid;\">\n<table width=\"560\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\"><tr><td align=\"center\" style=\"line-height:0px;font-size:0px;\"><img src=\"http:\/\/qwest.centurylink.com\/global\/email\/images\/spacer.gif\" width=\"10\" height=\"32\" alt=\"spacer.gif\" \/><\/td>\n<td align=\"center\" style=\"line-height:15px;font-size:12px;font-family:Arial, Helvetica, sans-serif;\"><a href=\"www.centurylink.com\/mycenturylink?nid=E_C:Q:T216QWREOPYMNTCNF23160\" style=\"color:#0075C9;text-decoration:none;\">My CenturyLink<\/a><\/td>\n<td align=\"center\" style=\"line-height:0px;font-size:0px;\"><img src=\"http:\/\/qwest.centurylink.com\/global\/email\/images\/line.gif\" width=\"20\" height=\"32\" alt=\"line.gif\" \/><\/td>\n<td align=\"center\" style=\"line-height:15px;font-size:12px;font-family:Arial, Helvetica, sans-serif;\"><a href=\"http:\/\/www.centurylink.com\/help\/?nid=E_C:Q:T216QWREOPYMNTCNF23160\" style=\"color:#0075C9;text-decoration:none;\">Customer Service<\/a><\/td>\n<td align=\"center\" style=\"line-height:0px;font-size:0px;\"><img src=\"http:\/\/qwest.centurylink.com\/global\/email\/images\/line.gif\" width=\"20\" height=\"32\" alt=\"line.gif\" \/><\/td>\n<td align=\"center\" style=\"line-height:15px;font-size:12px;font-family:Arial, Helvetica, sans-serif;\"><a href=\"http:\/\/www.centurylink.com\/home\/specialoffers\/?nid=E_C:Q:T216QWREOPYMNTCNF23160\" style=\"color:#0075C9;text-decoration:none;\">Special Offers<\/a><\/td>\n<td align=\"center\" style=\"line-height:0px;font-size:0px;\"><img src=\"http:\/\/qwest.centurylink.com\/global\/email\/images\/line.gif\" width=\"20\" height=\"32\" alt=\"line.gif\" \/><\/td>\n<td align=\"center\" style=\"line-height:15px;font-size:12px;font-family:Arial, Helvetica, sans-serif;\">\n<a href=\"https:\/\/eam.centurylink.com\/eam\/entryPoint.do?nid=E_C:Q:T216QWREOPYMNTCNF23160\" style=\"color:#0075C9;text-decoration:none;\">Upgrade Services<\/a><\/td>\n<td align=\"center\" style=\"line-height:0px;font-size:0px;\"><img src=\"http:\/\/qwest.centurylink.com\/global\/email\/images\/line.gif\" width=\"20\" height=\"32\" alt=\"line.gif\" \/><\/td>\n<td align=\"center\" style=\"line-height:15px;font-size:12px;font-family:Arial, Helvetica, sans-serif;\">\n<a href=\"https:\/\/eam.centurylink.com\/eam\/entryPoint.do?nid=E_C:Q:T216QWREOPYMNTCNF23160\" style=\"color:#0075C9;text-decoration:none;\">Change Services<\/a><\/td>\n<td align=\"center\" style=\"line-height:0px;font-size:0px;\"><img src=\"http:\/\/qwest.centurylink.com\/global\/email\/images\/spacer.gif\" alt=\"\" width=\"10\" height=\"32\" \/><\/td>\n<\/tr><\/table><\/td>\n<td width=\"28\" style=\"line-height:0px;font-size:0px;\"><img src=\"http:\/\/qwest.centurylink.com\/global\/email\/images\/QWST0154_top-nav_fa_11.jpg\" width=\"28\" height=\"34\" alt=\"\" \/><\/td>\n<\/tr><\/table><\/td>\n<\/tr><tr><td>\n<table width=\"616\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\"><tr><td style=\"width:3px;\"><\/td>\n<td width=\"26\" height=\"278\" style=\"line-height:0px;font-size:0px;padding-left:5px;\"><\/td>\n<td>\n<table width=\"562\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\"><tr><td align=\"left\" valign=\"middle\" width=\"562\" height=\"126\" style=\"font-family:Arial, Helvetica, sans-serif;font-size:12px;line-height:16px;padding-left:5px;padding-right:0px;padding-top:0px;padding-bottom:0px;\">\n<table><tr><td>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\"><tr><td colspan=\"2\" height=\"15\"><\/td>\n<\/tr><tr><td class=\"ex-header14boldred\" valign=\"top\">Thank You<\/td>\n<\/tr><tr><td colspan=\"2\" height=\"10\"><\/td>\n<\/tr><tr><td>Thank you for making a payment to Lumen for account ending in 11287743. Your confirmation number for the scheduled payment is 14454739554.<\/td>\n<\/tr><tr><td colspan=\"2\" height=\"10\"><\/td>\n<\/tr><tr><td>$1,537.27 will be withdrawn from your Checking account ending in 8103 within approximately 72 hours. Your confirmation number is 14454739554. This authorization includes a $1,537.27 payment that will be credited to your Lumen account .<\/td>\n<\/tr><tr><td colspan=\"2\" height=\"10\"><\/td>\n<\/tr><tr><td>If you did not authorize this transaction to your Lumen bill, contact us at 1 800-603-6000.<\/td>\n<\/tr><\/table><\/td>\n<\/tr><\/table><\/td>\n<\/tr><tr><td width=\"562\" height=\"53\" style=\"line-height:0px;font-size:0px;\"><img src=\"http:\/\/qwest.centurylink.com\/global\/email\/images\/QWST0154_top-nav_fa_15.jpg\" width=\"562\" height=\"53\" alt=\"\" \/><\/td>\n<\/tr><tr><td align=\"left\" valign=\"middle\" width=\"562\" height=\"99\" style=\"font-family:Arial, Helvetica, sans-serif;font-size:9px;line-height:9px;padding-left:5px;padding-right:0px;padding-top:0px;padding-bottom:0px;text-align:left;color:#999;\">This was sent from an automated email server. Please do not reply to this message. Instead, please use the contact options on the customer service page.<br><br>\nCopyright \u00a9 2021 Lumen, Inc. All Rights Reserved.<br><br>\nCenturyLink values your business and respects your privacy. For more information on how we use information we collect online, please read our <a href=\"https:\/\/www.centurylink.com\/Pages\/AboutUs\/Legal\/PrivacyPolicy\/\" style=\"color:#999;\">Privacy Policy<\/a>.<br><br>\nLumen offers the fastest, most secure platform for next-generation applications and data by combining networking, edge cloud, collaboration and security solutions to deliver an exceptional customer experience. <a style=\"color:#0075C9;\" href=\"www.lumen.com\">LEARN MORE<\/a><\/td>\n<\/tr><\/table><\/td>\n<td valign=\"top\" height=\"100%\"><\/td>\n<\/tr><\/table><\/td>\n<\/tr><tr><td width=\"616\" height=\"32\" style=\"line-height:0px;font-size:0px;\"><\/td>\n<\/tr><\/table><\/td>\n<\/tr><\/table>","source":{"type":"email","via":"customer"},"customer":{"id":400836384,"first":"Lumen","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"online.payment@lumen.com"},"createdBy":{"id":400836384,"type":"customer","first":"Lumen","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"online.payment@lumen.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-11T01:10:31Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/400836384"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/400836384"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1422609120"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/400836384"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/400836384"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1422609120\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1422609120\/122088"}}}

2021-02-11 21:59:47:{"id":1422400089,"number":122053,"threads":1,"type":"email","folderId":2133504,"status":"active","state":"published","subject":"Lighting and More","preview":"Hello Dave,   Hope all is well.   I wanted to touch base with you to see if you need to re-order any bulbs or were considering any lighting projects in the near future. If there is anything I can do f","mailboxId":151652,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":301148562,"type":"customer","first":"Bill","last":"Harvey","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"bill.harvey@bulbs.com"},"createdAt":"2021-02-10T20:37:30Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-11T14:59:46Z","customerWaitingSince":{"time":"2021-02-10T20:37:30Z","friendly":"18 hours ago"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":301148562,"type":"customer","first":"Bill","last":"Harvey","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"bill.harvey@bulbs.com"},"customFields":[],"_embedded":{"threads":[{"id":4117395811,"type":"lineitem","action":{"type":"default","text":"You assigned to yourself","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-11T14:59:46Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"}}},{"id":4115161369,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<div class=\"ex-ex-\">\nHello Dave,<br><br>\nHope all is well.<br><br>\nI wanted to touch base with you to see if you need to re-order any bulbs or were considering any lighting projects in the near future. If there is anything I can do for you please let me know. I am able to offer very competitive pricing, personal customer service, free same day shipping and advice on maximizing your lighting investments, while reducing your electric bill.<br><p class=\"ex-ex-\" style=\"text-indent:0.5in;\"><\/p><p><\/p>\nI'd love to earn all of your lighting business so please feel free to contact me directly, should you have any lighting needs or questions!<br><br>\nOur website offer a Bulbtrack feature that allows you to track purchases and document application for each lamp, fixture, ballasts or control your purchases.<br><br><img width=\"914\" height=\"175\" style=\"width:9.5208in;height:1.8229in;\" id=\"ex-Picture_x0020_2\" src=\"https:\/\/d33v4339jhl8k0.cloudfront.net\/inline\/2928\/8db06e4f889869c433a742549b2ce20d320ef2d2\/38e7fc54ae604f637c4c80d5da15b01a16ab580c\/image001.png\" alt=\"https:\/\/d33v4339jhl8k0.cloudfront.net\/inline\/2928\/8db06e4f889869c433a742549b2ce20d320ef2d2\/38e7fc54ae604f637c4c80d5da15b01a16ab580c\/image001.png\" \/><br><br><br><br><b><span style=\"font-size:10pt;\">PPE Products <a href=\"https:\/\/www.bulbs.com\/Personal_Protection_Equipment\/results.aspx\"><span style=\"color:#00F;\">Here<\/span><\/a>!<\/span><\/b> <b><span style=\"font-size:9pt;color:#000;\"> -<\/span><\/b> <b><span style=\"font-size:10pt;\">Air Purifiers <a href=\"https:\/\/www.bulbs.com\/results.aspx?Ntt=medify\"><span style=\"color:#00F;\">Here<\/span><\/a>!<\/span><\/b> <b><span style=\"font-size:9pt;color:#000;\">-<\/span><\/b> <b><span style=\"font-size:10pt;\">UV Equipment  <a href=\"https:\/\/www.bulbs.com\/Germicidal_Products\/results.aspx?Ntt=UV\"><span style=\"color:#00F;\">Here<\/span><\/a>!<\/span><\/b><b><span style=\"font-size:9pt;color:#000;\"><\/span><\/b><br><div style=\"font-weight:bold;\"><p><\/p><\/div>\n<div style=\"font-weight:bold;\">Best regards,<\/div>\n<div style=\"font-weight:bold;\"><p><\/p><\/div>\n<b>Bill Harvey<\/b> | Commercial Lighting Specialist | Bulbs.com<br>\nP: 888-455-2800 x1225 | F: 508-363-2900<br><div style=\"font-weight:bold;\">Direct Line 774-366-3149<\/div>\n<div style=\"font-style:italic;font-weight:bold;\"><span style=\"font-size:9pt;color:#F00;\">LED - LIGHT BULBS - BALLASTS - FIXTURES - LIGHTING CONTROLS - PROJECTOR LAMPS<\/span><\/div>\n<br><span style=\"color:#0563C1;\"><img border=\"0\" width=\"146\" height=\"45\" style=\"width:1.5208in;height:0.4687in;\" id=\"ex-Picture_x0020_1\" src=\"https:\/\/d33v4339jhl8k0.cloudfront.net\/inline\/2928\/c8ef5775d05fc3ceac74863a8ad97f9e2ff4a98b\/5249a0beb6a9dcddaba25e33d598dfd62771e2e8\/image002.png\" alt=\"https:\/\/d33v4339jhl8k0.cloudfront.net\/inline\/2928\/c8ef5775d05fc3ceac74863a8ad97f9e2ff4a98b\/5249a0beb6a9dcddaba25e33d598dfd62771e2e8\/image002.png\" \/><\/span>        <br><br><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":301148562,"first":"Bill","last":"Harvey","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"bill.harvey@bulbs.com"},"createdBy":{"id":301148562,"type":"customer","first":"Bill","last":"Harvey","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"bill.harvey@bulbs.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-10T20:37:30Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/301148562"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/301148562"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1422400089"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/151652"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/301148562"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/301148562"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1422400089\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1422400089\/122053"}}}

2021-02-11 22:31:15:{"id":1423142868,"number":122109,"threads":1,"type":"phone","folderId":1790592,"status":"active","state":"published","subject":"Voicemail Notification","preview":"Sue Gainor,  There is a new voicemail in mailbox 112:  \tFrom:\t\"unknown\"  \tLength:\t0:09 seconds \tDate:\tThursday, February 11, 2021 at 09:31:04 AM   Visit http:\/\/AMPWEBADDRESS\/ucp to check your voicemai","mailboxId":134033,"assignee":{"id":184623,"type":"user","first":"Sue","last":"Gainor","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184623.251305.jpg","email":"sueg@reliablegaragedoor.com"},"createdBy":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"createdAt":"2021-02-11T15:31:13Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-11T15:31:13Z","customerWaitingSince":{"time":"2021-02-11T15:31:13Z","friendly":"Just now"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4117530070,"type":"lineitem","action":{"type":"automatic-workflow","text":"Workflow **Sue** was triggered","associatedEntities":{"workflow":390515}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":1,"type":"user","first":"Help","last":"Scout","email":"none@nowhere.com"},"assignedTo":{"id":184623,"type":"user","first":"Sue","last":"Gainor","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184623.251305.jpg","email":"sueg@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-11T15:31:14Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184623"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"}}},{"id":4117530006,"type":"phone","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Sue Gainor,<br \/>\n<br \/>\nThere is a new voicemail in mailbox 112:<br \/>\n<br \/>\n\tFrom:\t\"unknown\" &lt;6122290751&gt;<br \/>\n\tLength:\t0:09 seconds<br \/>\n\tDate:\tThursday, February 11, 2021 at 09:31:04 AM<br \/>\n<br \/>\n<br \/>\nVisit http:\/\/AMPWEBADDRESS\/ucp to check your voicemail with a web browser.","source":{"type":"email","via":"customer"},"customer":{"id":274114344,"first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"createdBy":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/secure.helpscout.net\/\/images\/users\/asterisk.png","email":"noreply@pbx.reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-11T15:31:13Z","_embedded":{"attachments":[{"id":335037324,"filename":"msg0092.wav","mimeType":"audio\/x-wav","width":0,"height":0,"size":151404,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1423142868\/attachments\/335037324"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1423142868\/attachments\/335037324\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/335037324\/346062d3e1dd9b79e392fae43498ab9082fe356f\/msg0092.wav"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1423142868"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/134033"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1423142868\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184623"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1423142868\/122109"}}}

2021-02-11 23:01:57:{"id":1423179035,"number":122112,"threads":1,"type":"phone","folderId":1790592,"status":"active","state":"published","subject":"Voicemail Notification","preview":"Jake Sipe,  There is a new voicemail in mailbox 3502:  \tFrom:\t\"6123466940\"  \tLength:\t0:23 seconds \tDate:\tThursday, February 11, 2021 at 10:01:48 AM   Visit http:\/\/AMPWEBADDRESS\/ucp to check your voice","mailboxId":134033,"assignee":{"id":267962,"type":"user","first":"Jake","last":"Sipe","email":"jakes@reliablegaragedoor.com"},"createdBy":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"createdAt":"2021-02-11T16:01:55Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-11T16:01:55Z","customerWaitingSince":{"time":"2021-02-11T16:01:55Z","friendly":"Just now"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4117650158,"type":"lineitem","action":{"type":"automatic-workflow","text":"Workflow **Jake** was triggered","associatedEntities":{"workflow":390514}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":1,"type":"user","first":"Help","last":"Scout","email":"none@nowhere.com"},"assignedTo":{"id":267962,"type":"user","first":"Jake","last":"Sipe","email":"jakes@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-11T16:01:55Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/267962"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"}}},{"id":4117650105,"type":"phone","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Jake Sipe,<br \/>\n<br \/>\nThere is a new voicemail in mailbox 3502:<br \/>\n<br \/>\n\tFrom:\t\"6123466940\" &lt;6123466940&gt;<br \/>\n\tLength:\t0:23 seconds<br \/>\n\tDate:\tThursday, February 11, 2021 at 10:01:48 AM<br \/>\n<br \/>\n<br \/>\nVisit http:\/\/AMPWEBADDRESS\/ucp to check your voicemail with a web browser.","source":{"type":"email","via":"customer"},"customer":{"id":274114344,"first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"createdBy":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/secure.helpscout.net\/\/images\/users\/asterisk.png","email":"noreply@pbx.reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-11T16:01:55Z","_embedded":{"attachments":[{"id":335048484,"filename":"msg0000.wav","mimeType":"audio\/x-wav","width":0,"height":0,"size":389164,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1423179035\/attachments\/335048484"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1423179035\/attachments\/335048484\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/335048484\/ae987813b75efc8bf55d440a22493685dcd242af\/msg0000.wav"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1423179035"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/134033"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1423179035\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/267962"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1423179035\/122112"}}}