Reference #<\/th>\n	14799613<\/td>\n<\/tr>
Status<\/th>\n	Complete<\/td>\n<\/tr>
Scoring<\/th>\n	0<\/td>\n<\/tr>
Contact Name<\/th>\n	Steve Black<\/td>\n<\/tr>
Link to Client (Customer Link)<\/th>\n	https:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=117024<\/a><\/td>\n<\/tr>
Applicable EST\/SO\/INV #<\/th>\n	INV205739<\/td>\n<\/tr>
EST\/SO\/INV Link<\/th>\n	https:\/\/app.reliablegaragedoor.com\/invoice.html?invoice_id=94675<\/a><\/td>\n<\/tr>
How did the client contact us?<\/th>\n	Outbound Call<\/td>\n<\/tr>
Best contact phone number for the client<\/th>\n	(651) 769-3857<\/td>\n<\/tr>
Is the client only asking to apply a coupon?<\/th>\n	No<\/td>\n<\/tr>
Is the client asking for a reduction to the bill?<\/th>\n	No<\/td>\n<\/tr>
Is the client expecting a manager to follow up? (Advise F\/U within 24 hrs)<\/th>\n	Yes<\/td>\n<\/tr>
Describe the call in detail and answer the following questions...<\/th>\n	I called Steve for a F\/U call and asked how things were going with the new remote. He said they are fine but he was a bit upset with the price and the fact we couldn't go over pricing before we got there. I apologized and asked if he would like me to have someone follow up with him and he said yes.<\/td>\n<\/tr>
Your Name<\/th>\n	Amanda Nelson<\/td>\n<\/tr>
Did you create a task for Candice?<\/th>\n	Yes<\/td>\n<\/tr>
Did you notate on the client profile TLC & Flag Level?<\/th>\n	Yes<\/td>\n<\/tr>
Last Update<\/th>\n	2021-02-09 12:42:55<\/td>\n<\/tr>
Start Time<\/th>\n	2021-02-09 12:37:02<\/td>\n<\/tr>
Finish Time<\/th>\n	2021-02-09 12:42:55<\/td>\n<\/tr>
IP<\/th>\n	64.33.84.151<\/td>\n<\/tr>
Browser<\/th>\n	Chrome<\/td>\n<\/tr>
Device<\/th>\n	Desktop<\/td>\n<\/tr>
Referrer<\/th>\n	N\/A<\/td>\n<\/tr><\/table> This email was sent to Billing@reliablegaragedoor.com as a result of a form being completed. Click here<\/a> to report unwanted email.<\/small><\/div>\n $\"formsite_email_logo.png\"$ 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2021-02-10 06:35:04:{"id":1421456056,"number":121989,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"DIRECT INVOICE, RELIABLE GARAGE DOOR-COON RAPIDS, SI 7621185 RI 6706156 PO: 12\/14\/20 CR ELT 91904 TUR","preview":null,"mailboxId":150715,"assignee":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"createdBy":{"id":233391298,"type":"customer","first":null,"last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"minneapolisdc@entrematic.com"},"createdAt":"2021-02-09T23:32:20Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-09T23:35:03Z","customerWaitingSince":{"time":"2021-02-09T23:32:20Z","friendly":"2 min 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2021-02-10 06:36:37:{"id":1421414900,"number":121982,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"Document From Mike Mannning","preview":"Hello, Mike Mannning has shared a document with you using Raven. Please find your PDF document(s) attached to this email. www.raven.com This message was sent by or on behalf of Mike Mannning (mik","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":404755163,"type":"customer","first":"Mike","last":"Mannning","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"mikem@reliablegaragedoor.com"},"createdAt":"2021-02-09T22:38:28Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-09T23:36:36Z","customerWaitingSince":{"time":"2021-02-09T22:38:28Z","friendly":"58 min ago"},"source":{"type":"email","via":"customer"},"tags":[{"id":3480212,"color":"#A5B2BD","tag":"entered"}],"cc":[],"bcc":[],"primaryCustomer":{"id":404755163,"type":"customer","first":"Mike","last":"Mannning","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"mikem@reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4112070548,"type":"lineitem","action":{"type":"manual-workflow","text":"Candice D. ran the Unpaid Bills workflow","associatedEntities":{"workflow":363548}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-09T23:36:36Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4111930086,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":" \n $\"Raven$ <\/a><\/div>\n \n Hello,<\/p>\n Mike Mannning has shared a document with you using Raven.<\/p>\n Please find your PDF document(s) attached to this email.<\/p>\n <\/p>\n<\/div>\n \n www.raven.com<\/a><\/p>\n<\/div>\n This message was sent by or on behalf of Mike Mannning (mikem@reliablegaragedoor.com). Raven accepts no liability for the content of this email or its attachments, or for the consequences of any actions taken on the basis of the information provided. Any views or opinions presented in this email or email attachments are solely those of the sender and do not represent those of Raven, its officers, directors, employees, or affiliates. If you believe you have received this email by mistake, please notify the sender immediately and delete this email and any accompanying documents from your system.<\/div>\n<\/div>","source":{"type":"email","via":"customer"},"customer":{"id":404755163,"first":"Mike","last":"Mannning","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"mikem@reliablegaragedoor.com"},"createdBy":{"id":404755163,"type":"customer","first":"Mike","last":"Mannning","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"mikem@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-09T22:38:28Z","_embedded":{"attachments":[{"id":334519158,"filename":"Ahern.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":331760,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1421414900\/attachments\/334519158"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1421414900\/attachments\/334519158\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/334519158\/a350cab884faf876944b256412e0009f5edc637d\/Ahern.pdf"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/404755163"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/404755163"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1421414900"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/404755163"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/404755163"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1421414900\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1421414900\/121982"}}} 2021-02-10 06:45:16:{"id":1421410928,"number":121978,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"Document From Mike Mannning","preview":"Hello, Mike Mannning has shared a document with you using Raven. 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Raven accepts no liability for the content of this email or its attachments, or for the consequences of any actions taken on the basis of the information provided. Any views or opinions presented in this email or email attachments are solely those of the sender and do not represent those of Raven, its officers, directors, employees, or affiliates. If you believe you have received this email by mistake, please notify the sender immediately and delete this email and any accompanying documents from your system.<\/div>\n<\/div>","source":{"type":"email","via":"customer"},"customer":{"id":404755163,"first":"Mike","last":"Mannning","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"mikem@reliablegaragedoor.com"},"createdBy":{"id":404755163,"type":"customer","first":"Mike","last":"Mannning","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"mikem@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":["billing@reliablegaragedoor.com","mikem@reliablegaragedoor.com"],"cc":[],"bcc":[],"createdAt":"2021-02-09T22:33:21Z","_embedded":{"attachments":[{"id":334517894,"filename":"Center point.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":10454875,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1421410928\/attachments\/334517894"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1421410928\/attachments\/334517894\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/334517894\/5083c132201453b45d922151a1d4deb412eab86f\/Center%20point.pdf"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/404755163"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/404755163"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1421410928"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/404755163"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/404755163"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1421410928\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1421410928\/121978"}}} 2021-02-10 06:45:47:{"id":1421412451,"number":121981,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"Document From Mike Mannning","preview":"Hello, Mike Mannning has shared a document with you using Raven. 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Raven accepts no liability for the content of this email or its attachments, or for the consequences of any actions taken on the basis of the information provided. Any views or opinions presented in this email or email attachments are solely those of the sender and do not represent those of Raven, its officers, directors, employees, or affiliates. If you believe you have received this email by mistake, please notify the sender immediately and delete this email and any accompanying documents from your 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2021-02-10 22:02:16:{"id":1422004417,"number":122004,"threads":1,"type":"phone","folderId":1790592,"status":"active","state":"published","subject":"Voicemail Notification","preview":"Jake Sipe, There is a new voicemail in mailbox 3502: \tFrom:\t\"6512244196\" \tLength:\t0:33 seconds \tDate:\tWednesday, February 10, 2021 at 09:02:01 AM Visit http:\/\/AMPWEBADDRESS\/ucp to check your voic","mailboxId":134033,"assignee":{"id":267962,"type":"user","first":"Jake","last":"Sipe","email":"jakes@reliablegaragedoor.com"},"createdBy":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"createdAt":"2021-02-10T15:02:07Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-10T15:02:07Z","customerWaitingSince":{"time":"2021-02-10T15:02:07Z","friendly":"Just 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2021-02-10 22:20:07:{"id":1422026995,"number":122006,"threads":1,"type":"phone","folderId":1790592,"status":"active","state":"published","subject":"Voicemail Notification","preview":"Sue Gainor, There is a new voicemail in mailbox 112: \tFrom:\t\"unknown\" \tLength:\t0:18 seconds \tDate:\tWednesday, February 10, 2021 at 09:19:54 AM Visit http:\/\/AMPWEBADDRESS\/ucp to check your 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2021-02-10 22:22:54:{"id":1422030544,"number":122007,"threads":1,"type":"phone","folderId":1790592,"status":"active","state":"published","subject":"Voicemail Notification","preview":"Clayton Voicemail, There is a new voicemail in mailbox 3501: \tFrom:\t\"6122290751\" \tLength:\t0:18 seconds \tDate:\tWednesday, February 10, 2021 at 09:22:42 AM Visit http:\/\/AMPWEBADDRESS\/ucp to check 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