2021-02-07 23:38:19:{"id":1419026775,"number":121728,"threads":1,"type":"email","folderId":20824,"status":"active","state":"published","subject":"Your Message (206) 577-9465","preview":"N\/A Call from +1 206-331-4444 Seattle, WA Answered by Shelley P - 07 Feb, 10:36 AM CST Call Conclusion Contact Center Message Taken 10:36 AM CST Did we deliver happiness?","mailboxId":2691,"assignee":{"id":502888,"type":"user","first":"Kathryn","last":"Manning","email":"kathrynm@reliablegaragedoor.com"},"createdBy":{"id":104370092,"type":"customer","first":"Lexreception","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@lexreception.com"},"createdAt":"2021-02-07T16:37:06Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-07T16:38:17Z","customerWaitingSince":{"time":"2021-02-07T16:37:06Z","friendly":"1 min ago"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":104370092,"type":"customer","first":"Lexreception","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@lexreception.com"},"customFields":[],"_embedded":{"threads":[{"id":4104028777,"type":"lineitem","action":{"type":"default","text":"Dispatch Team assigned to Kathryn Manning","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":322359,"type":"user","first":"Dispatch","last":"Team","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/322359.150731.png","email":"customerservice@reliablegaragedoor.com"},"assignedTo":{"id":502888,"type":"user","first":"Kathryn","last":"Manning","email":"kathrynm@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-07T16:38:17Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/502888"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/322359"}}},{"id":4104027118,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"

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