2021-02-02 00:36:31:{"id":1412764290,"number":121260,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"VIOC Fleet invoice\\31-JAN-21\\RELIABLE GARAGE DOOR","preview":null,"mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":356790631,"type":"customer","first":"Vioc Fleet","last":"Billing","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/08.png","email":"donotreply@valvoline.com"},"createdAt":"2021-02-01T16:55:21Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-01T17:36:30Z","customerWaitingSince":{"time":"2021-02-01T16:55:21Z","friendly":"41 min ago"},"source":{"type":"email","via":"customer"},"tags":[{"id":3480212,"color":"#A5B2BD","tag":"entered"}],"cc":["viocfleetbilling@valvoline.com","brentf@reliablegaragedoor.com"],"bcc":[],"primaryCustomer":{"id":356790631,"type":"customer","first":"Vioc Fleet","last":"Billing","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/08.png","email":"donotreply@valvoline.com"},"customFields":[],"_embedded":{"threads":[{"id":4085074547,"type":"lineitem","action":{"type":"manual-workflow","text":"You ran the **Unpaid Bills** workflow","associatedEntities":{"workflow":363548}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T17:36:30Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"}}},{"id":4084877889,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":null,"source":{"type":"email","via":"customer"},"customer":{"id":356790631,"first":"Vioc Fleet","last":"Billing","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/08.png","email":"donotreply@valvoline.com"},"createdBy":{"id":356790631,"type":"customer","first":"Vioc Fleet","last":"Billing","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/08.png","email":"donotreply@valvoline.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":["viocfleetbilling@valvoline.com","brentf@reliablegaragedoor.com","billing@reliablegaragedoor.com"],"cc":[],"bcc":[],"createdAt":"2021-02-01T16:55:21Z","_embedded":{"attachments":[{"id":332301591,"filename":"VIOC Fleet invoice31-JAN-21RELIABLE GARAGE DOOR.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":76903,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1412764290\/attachments\/332301591"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1412764290\/attachments\/332301591\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/332301591\/db97a4f13ddbb6088a2156f9b88a108f5990f946\/VIOC%20Fleet%20invoice31-JAN-21RELIABLE%20GARAGE%20DOOR.pdf"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/356790631"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/356790631"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1412764290"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/356790631"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/356790631"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1412764290\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1412764290\/121260"}}}

2021-02-02 00:37:44:{"id":1412807317,"number":121262,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"Sagacity Tax & Accounting | Pay Invoice $5,000","preview":"Good Morning!   See Attached   Let me know if you have any questions   Thanks!      Scott Hill    President   Direct: 612-520-7355   Main Office: 612-339-8828  We encourage you to please leave your va","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":1939078,"type":"customer","first":"Scott","last":"Hill","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"scotth@reliablegaragedoor.com"},"createdAt":"2021-02-01T17:24:00Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-01T17:37:43Z","customerWaitingSince":{"time":"2021-02-01T17:24:00Z","friendly":"13 min ago"},"source":{"type":"email","via":"customer"},"tags":[{"id":3480212,"color":"#A5B2BD","tag":"entered"}],"cc":[],"bcc":[],"primaryCustomer":{"id":1939078,"type":"customer","first":"Scott","last":"Hill","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"scotth@reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4085079842,"type":"lineitem","action":{"type":"manual-workflow","text":"You ran the **Unpaid Bills** workflow","associatedEntities":{"workflow":363548}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T17:37:43Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"}}},{"id":4085017399,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<div dir=\"ltr\">\n<div>Good Morning!<\/div>\n<div><br><\/div>\nSee Attached\n<div><br><\/div>\n<div>Let me know if you have any questions<\/div>\n<div><br><\/div>\n<div>Thanks!<br clear=\"all\" \/><div class=\"ex-gmail_signature\" dir=\"ltr\">\n<table border=\"0\" cellpadding=\"0\" width=\"450\" style=\"font-family:'Times New Roman';table-layout:fixed;\"><tbody><tr><td align=\"left\" valign=\"middle\" width=\"185\">\n<p style=\"margin-right:10px;font-family:Arial, sans-serif;font-size:12px;line-height:14px;margin-bottom:0px;\"><a href=\"http:\/\/www.reliablegaragedoor.com\/\"><img src=\"http:\/\/reliablegaragedoor.com\/signature\/logo.png\" alt=\"Reliable Garage Door\" height=\"170\" border=\"0\" width=\"185\" \/><\/a><\/p>\n<\/td>\n<td align=\"left\" nowrap=\"nowrap\" width=\"265\">\n<p style=\"font-family:Arial, sans-serif;font-size:12px;line-height:15px;color:rgb(17,17,17);margin-bottom:0px;\"><span style=\"font-weight:bold;color:rgb(7,97,160);font-size:14px;letter-spacing:-1px;\"><img border=\"0\" src=\"http:\/\/reliablegaragedoor.com\/signature\/scotth.jpg\" width=\"60\" height=\"60\" align=\"left\" alt=\"scotth.jpg\" \/> Scott Hill<\/span> <br>\n President<br>\n Direct: 612-520-7355<br>\n Main Office: 612-339-8828<br><img src=\"http:\/\/reliablegaragedoor.com\/signature\/line.png\" border=\"0\" alt=\"line.png\" \/><br><span style=\"font-style:italic;\">We encourage you to please leave your valuable feedback here<\/span> <br><br><a href=\"https:\/\/www.facebook.com\/ReliableGarageDoor\" style=\"text-decoration:none;\"><img src=\"http:\/\/reliablegaragedoor.com\/signature\/fbook.png\" border=\"0\" alt=\"Facebook\" \/><\/a>    <a href=\"http:\/\/shhhh.link\/49d95\" style=\"text-decoration:none;\"><img src=\"http:\/\/reliablegaragedoor.com\/signature\/gplus.png\" border=\"0\" alt=\"Google Plus\" \/><\/a>    <a href=\"http:\/\/www.angieslist.com\/AngiesList\/Review\/466951\" style=\"text-decoration:none;\"><img src=\"http:\/\/reliablegaragedoor.com\/signature\/alist.png\" border=\"0\" alt=\"Angies List\" \/><\/a>    <a href=\"http:\/\/www.yelp.com\/biz\/reliable-garage-door-coon-rapids\" style=\"text-decoration:none;\"><img src=\"http:\/\/reliablegaragedoor.com\/signature\/yelp.png\" border=\"0\" alt=\"Yelp\" \/><\/a><\/p>\n<\/td>\n<\/tr><\/tbody><\/table><\/div>\n<\/div>\n<\/div>","source":{"type":"email","via":"customer"},"customer":{"id":1939078,"first":"Scott","last":"Hill","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"scotth@reliablegaragedoor.com"},"createdBy":{"id":1939078,"type":"customer","first":"Scott","last":"Hill","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"scotth@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T17:24:00Z","_embedded":{"attachments":[{"id":332313252,"filename":"Sagacity Tax and Accounting Invoice 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2021-02-02 00:39:23:{"id":1412665984,"number":121250,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"Your Advertising Invoice from ECM Publishers, Inc.","preview":"This is your electronic invoice file. To open this attachment you must have the Adobe Acrobat Reader installed on your machine. The reader is a free download available at http:\/\/www.adobe.com\/products","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":312018806,"type":"customer","first":null,"last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/06.png","email":"invoices-noreply@ecm-inc.com"},"createdAt":"2021-02-01T15:44:29Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-01T17:39:22Z","customerWaitingSince":{"time":"2021-02-01T15:44:29Z","friendly":"9:44am"},"source":{"type":"email","via":"customer"},"tags":[{"id":3480212,"color":"#A5B2BD","tag":"entered"}],"cc":[],"bcc":[],"primaryCustomer":{"id":312018806,"type":"customer","first":null,"last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/06.png","email":"invoices-noreply@ecm-inc.com"},"customFields":[],"_embedded":{"threads":[{"id":4085087413,"type":"lineitem","action":{"type":"manual-workflow","text":"You ran the **Unpaid Bills** workflow","associatedEntities":{"workflow":363548}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T17:39:22Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"}}},{"id":4084532344,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"This is your electronic invoice file.<br>To open this attachment you must have the Adobe Acrobat Reader installed on<br>your machine.<br>The reader is a free download available at<br>http:\/\/www.adobe.com\/products\/acrobat\/readstep2.html","source":{"type":"email","via":"customer"},"customer":{"id":312018806,"first":null,"last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/06.png","email":"invoices-noreply@ecm-inc.com"},"createdBy":{"id":312018806,"type":"customer","first":null,"last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/06.png","email":"invoices-noreply@ecm-inc.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T15:44:29Z","_embedded":{"attachments":[{"id":332273113,"filename":"495250.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":196464,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1412665984\/attachments\/332273113"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1412665984\/attachments\/332273113\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/332273113\/09575efee5d0203e27b909392a62e9355b8d3983\/495250.pdf"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/312018806"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/312018806"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1412665984"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/312018806"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/312018806"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1412665984\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1412665984\/121250"}}}

2021-02-02 00:40:14:{"id":1412597592,"number":121243,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"Google Workspace: Your invoice is available for reliablegaragedoor.com","preview":"Your Google Workspace monthly invoice is available. Please find the PDF document attached at the bottom of this email. IMPORTANT: The balance will be automatically charged so you don't need to take an","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":226375287,"type":"customer","first":"Google","last":"Payments","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"payments-noreply@google.com"},"createdAt":"2021-02-01T14:55:07Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-01T17:40:12Z","customerWaitingSince":{"time":"2021-02-01T14:55:07Z","friendly":"8:55am"},"source":{"type":"email","via":"customer"},"tags":[{"id":3480212,"color":"#A5B2BD","tag":"entered"}],"cc":[],"bcc":[],"primaryCustomer":{"id":226375287,"type":"customer","first":"Google","last":"Payments","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"payments-noreply@google.com"},"customFields":[],"_embedded":{"threads":[{"id":4085091136,"type":"lineitem","action":{"type":"manual-workflow","text":"You ran the **Unpaid Bills** workflow","associatedEntities":{"workflow":363548}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T17:40:12Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"}}},{"id":4084274968,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<div style=\"font-size:0px;line-height:0px;color:#FFF;\">                                                                                                                                                                                                                                                                                                                                                                                                                                                                          <\/div>\n\n\n\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background:transparent;background-color:transparent;min-width:100%;width:100%;\" align=\"left\"><tr><td>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"min-width:600px;width:600px;max-width:600px;margin:0 auto;\" align=\"center\"><tr><td dir=\"ltr\" style=\"border-bottom:1px solid #bdbdbd;padding:0px 16px;\"><img src=\"https:\/\/services.google.com\/fh\/files\/emails\/google_workspace_750x96px_gray.png\" width=\"270\" alt=\"Google Workspace\" vspace=\"13\" align=\"left\" \/><\/td>\n<\/tr><\/table><\/td>\n<\/tr><\/table><table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"min-width:600px;width:600px;max-width:600px;margin:0 auto;\" align=\"center\"><tr><td dir=\"ltr\" valign=\"top\">\n<div style=\"font-family:Roboto, 'Segoe UI', 'Helvetica Neue', Frutiger, 'Frutiger Linotype', 'Dejavu Sans', 'Trebuchet MS', Verdana, Arial, sans-serif;color:#444;font-size:14px;font-weight:300;line-height:24px;margin:0 auto;padding:0;max-width:600px;\">\n<div style=\"margin:32px 16px 32px 16px;font-size:14px;font-weight:300;\">Your Google Workspace monthly invoice is available. Please find the PDF document attached at the bottom of this email.<\/div>\n<div style=\"margin:0 16px 32px 16px;font-size:14px;font-weight:300;\">IMPORTANT: The balance will be automatically charged so you don't need to take any action.<\/div>\n<div style=\"font-size:14px;font-weight:300;line-height:24px;margin:0 16px 32px 16px;\">\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"font-family:Roboto, 'Segoe UI', 'Helvetica Neue', Frutiger, 'Frutiger Linotype', 'Dejavu Sans', 'Trebuchet MS', Verdana, Arial, sans-serif;color:#444;font-size:14px;font-weight:300;line-height:24px;padding-bottom:0px;margin:0;\"><tr><td style=\"width:30px;font-size:14px;line-height:24px;\" width=\"30\"> <\/td>\n<td style=\"font-size:14px;line-height:24px;\">\n<p style=\"margin-top:0;font-size:14px;line-height:24px;\">Domain: <span dir=\"ltr\">reliablegaragedoor.com<\/span><\/p>\n<p style=\"font-size:14px;line-height:24px;\">Name: Reliable Garage Door<\/p>\n<p style=\"font-size:14px;line-height:24px;\">Invoice number: <span dir=\"ltr\">3854525892<\/span><\/p>\n<p style=\"margin-bottom:0;font-size:14px;line-height:24px;\">Payments profile ID: <span dir=\"ltr\" style=\"white-space:nowrap;\">4728-0860-6596<\/span><\/p>\n<\/td>\n<\/tr><\/table><\/div>\n<div style=\"margin:0px 16px 16px 16px;font-size:14px;font-weight:300;\">If you want to view your payment history or update your payment info, visit your account by following the instructions below:<\/div>\n<div style=\"margin:0 24px 32px 32px;font-size:14px;font-weight:300;\">\n<ol><li>Sign in to your Admin console at <a href=\"https:\/\/www.google.com\/appserve\/mkt\/p\/AD-FnEzbb0t8rydGhy4x7XU_3l42aomJ3h1ClJ1sM4Bhu1Hv8R2-LLc1cxanQ_4lHSmaitG8xYVQNCzRtQx1Pg\" style=\"color:#1A73E8;text-decoration:none;\">admin.google.com<\/a>.<br>\nIf you have trouble signing in, refer to <a href=\"https:\/\/www.google.com\/appserve\/mkt\/p\/AD-FnEwSHBF0a9QNiZgbemtyGy3FpLxjffOCYqqJ8q-QZIKWz3PEyZtazgyA-RH4meaDb7PuBe24OhBKPIjDe0CJYkBOkds-Stvml2xGflT0iw\" style=\"color:#1A73E8;text-decoration:none;\">this guide<\/a>.<\/li>\n<li>In the top left, click <strong>Main menu &gt; Billing &gt; Billing accounts<\/strong>.<\/li>\n<li>Click the account ID of your Google Workspace subscription.<\/li>\n<\/ol><\/div>\n<div style=\"margin:0 16px 32px 16px;font-size:14px;font-weight:300;\">Select the <strong>Red Alert<\/strong> at the top of the page to fix any issues with your primary payment method or billing contacts.<\/div>\n<div style=\"margin:0 16px 32px 16px;font-size:14px;font-weight:300;\"><a href=\"https:\/\/www.google.com\/appserve\/mkt\/p\/AD-FnEyVK9ITXJtmwGppLSyCjc9LwgRz7FHHOWwV5BKp9CP5jc9PWSM5-lUiPLXg95ZqMirou9KkjMbY834dGmniVLUGtKXvJI5BYvCCDnKXtQ\" style=\"color:#1A73E8;text-decoration:none;\">Learn more<\/a> about the charges on your invoice.<\/div>\n<div style=\"border-top:1px solid #bdbdbd;padding-top:32px;text-align:center;line-height:14px;\">\n<div><a href=\"https:\/\/www.google.com\/appserve\/mkt\/p\/AD-FnEyBQ9WObKf6wxWGbEmtEPu6JDa2Ioa0O0oNVf6oeRjGpT0v4-OF96rG3OfS0gD1_zl0FiE68HO6FdJeNtzZH_RiJ6HBkiWI3ekPPSpHZA\" style=\"color:#1A73E8;margin:0 20px;text-transform:uppercase;text-decoration:none;\">Help Center<\/a> <a href=\"https:\/\/www.google.com\/appserve\/mkt\/p\/AD-FnEwjAAKAHSZJDU5-8gIs0_uHM4tKrAlIc7Gstnj0u5oSyDCwYdYcqO1_DawSAmh2DXco_a_64sbZEWsNCHm3h0otW79j4AApaQUva7xD63ISB3b6kOA5BdqeFVKkF9M\" style=\"color:#1A73E8;margin:0 20px;text-transform:uppercase;text-decoration:none;\">Contact Us<\/a>\n<div style=\"margin:12px 12px;font-size:12px;line-height:16px;\">Google Workspace customer ID: reliablegaragedoor.com   |   Payments profile ID: 4728-0860-6596<\/div>\n<div style=\"margin:12px 12px;font-size:12px;line-height:16px;margin-bottom:0px;\">Google LLC, 1600 Amphitheatre Pkwy, Mountain View, CA 94043, United States<\/div>\n<div style=\"margin:12px 12px;font-size:12px;line-height:16px;margin-top:0px;margin-bottom:0px;\">To stop receiving email about this payments profile, you can <a href=\"https:\/\/www.google.com\/appserve\/mkt\/p\/AD-FnEwumsYBcOvxJ6lIAkZzbM5g1xHzdgDNdlqBFx_5JhDkpvJkg3Kog0fgu8tgXQ9Ydt2RP7TJSgCQPi7chDFPy8Hg3f6Q_Ov2uCPJk3HdPzzpihJBsxuW7UsZ6HwavwjeumpT49g98YTppBGaKIl3wJe-u9ZgwVL4W1FANXjUsT0FQ75IxZXRKXqrkIKrPxdaPKwdThzP0ScrP-KzurA4c-llnCQNnP7rwKaQIFcKtNe0i9z8LsV_4nHvS__s6vMF4K6SZeBoZ-V0-5yT8nkrmJ2wtL1R5Vl-Z08cPuVdACnPBkxpMHCAS8-VekkRnKbgi4QoZhWQjwUgONvdaAdZcUd3GYo4T3zBKdglB1yiSUA\" style=\"color:#1A73E8;text-decoration:none;\">unsubscribe<\/a>.<\/div>\n<div style=\"margin:12px 12px;font-size:12px;line-height:16px;margin-top:0px;margin-bottom:32px;\">You have received this mandatory service announcement to update you about important changes to Google Workspace or your account.<\/div>\n<\/div>\n<div><img src=\"http:\/\/services.google.com\/fh\/files\/emails\/wa_google_logo.png\" width=\"82\" style=\"margin:0;\" alt=\"Google\" \/><\/div>\n<\/div>\n<\/div>\n<\/td>\n<\/tr><\/table><br><img alt=\"\" height=\"1\" width=\"3\" src=\"https:\/\/www.google.com\/appserve\/mkt\/img\/AD-FnEw4K8WMS8dRbrIorjItLbrD16InlZau5EXEZGBKD8dxmg.gif\" \/>","source":{"type":"email","via":"customer"},"customer":{"id":226375287,"first":"Google","last":"Payments","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"payments-noreply@google.com"},"createdBy":{"id":226375287,"type":"customer","first":"Google","last":"Payments","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"payments-noreply@google.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T14:55:07Z","_embedded":{"attachments":[{"id":332251737,"filename":"3854525892.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":28083,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1412597592\/attachments\/332251737"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1412597592\/attachments\/332251737\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/332251737\/928627354c04611f037dc7dafb0f86a02fb7e61b\/3854525892.pdf"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/226375287"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/226375287"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1412597592"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/226375287"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/226375287"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1412597592\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1412597592\/121243"}}}

2021-02-02 00:47:49:{"id":1412573132,"number":121242,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"E-mail sent with attachment: W474160.pdf.","preview":"Thank you for selecting HERC-U-LIFT and allowing us to serve you.  Attached to this email is your  invoice for review and payment.  If you have any questions regarding your invoice, please contact our","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":270000894,"type":"customer","first":"Accounts","last":"Receivable","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"hulacctg@herculift.com"},"createdAt":"2021-02-01T14:36:06Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-01T17:47:48Z","customerWaitingSince":{"time":"2021-02-01T14:36:06Z","friendly":"8:36am"},"source":{"type":"email","via":"customer"},"tags":[{"id":3480212,"color":"#A5B2BD","tag":"entered"}],"cc":[],"bcc":[],"primaryCustomer":{"id":270000894,"type":"customer","first":"Accounts","last":"Receivable","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"hulacctg@herculift.com"},"customFields":[],"_embedded":{"threads":[{"id":4085124902,"type":"lineitem","action":{"type":"manual-workflow","text":"You ran the **Unpaid Bills** workflow","associatedEntities":{"workflow":363548}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T17:47:48Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"}}},{"id":4084188272,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<p>Thank you for selecting HERC-U-LIFT and allowing us to serve you.  Attached to this email is your<br>\ninvoice for review and payment.<\/p>\n<br><p>If you have any questions regarding your invoice, please contact our accounting department at<br>\nwww.herculift.com .  If you cannot open the attachment, simply download and install the Adobe(R);<br>\nAcrobat(TM); Reader from Adobe Products Installation -<br>\n(www.adobe.com\/products\/acrobat\/readstep2.html)<\/p>\n<br><br><p>Thank you.<\/p>\n<p>Accounting Dept.<\/p>\n<p>HERC-U-LIFT, Inc.<br>\n5655 Highway 12<br>\nMaple Plain, MN 55359<\/p>\n<p>Phone:   (763) 479-2501<br>\nFax:   (763) 479-1062<\/p>\n<p>Visit us on the web at www.herculift.com<\/p>\n<br><br><br>","source":{"type":"email","via":"customer"},"customer":{"id":270000894,"first":"Accounts","last":"Receivable","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"hulacctg@herculift.com"},"createdBy":{"id":270000894,"type":"customer","first":"Accounts","last":"Receivable","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"hulacctg@herculift.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T14:36:06Z","_embedded":{"attachments":[{"id":332244238,"filename":"W474160.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":20504,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1412573132\/attachments\/332244238"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1412573132\/attachments\/332244238\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/332244238\/e2241718a910237bb6fc7cd9f07106a54b02d13a\/W474160.pdf"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/270000894"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/270000894"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1412573132"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/270000894"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/270000894"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1412573132\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1412573132\/121242"}}}

2021-02-02 00:48:43:{"id":1412539856,"number":121239,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"Fwd: Invoice: 179129 (2008 Chevrolet Silverado 1500)","preview":"Hello,   Please pay the attached invoice.   Thank you,      Brent Fenhaus   Fleet Manager   Cell: (612) 263-1378   Main Office: 612-339-8828  BrentF@reliablegaragedoor.com  We encourage you to please","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":299893633,"type":"customer","first":"Brent","last":"Fenhaus","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"brentf@reliablegaragedoor.com"},"createdAt":"2021-02-01T14:11:21Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-01T17:48:41Z","customerWaitingSince":{"time":"2021-02-01T14:11:21Z","friendly":"8:11am"},"source":{"type":"email","via":"customer"},"tags":[{"id":3480212,"color":"#A5B2BD","tag":"entered"}],"cc":[],"bcc":[],"primaryCustomer":{"id":299893633,"type":"customer","first":"Brent","last":"Fenhaus","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"brentf@reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4085128613,"type":"lineitem","action":{"type":"manual-workflow","text":"You ran the **Unpaid Bills** workflow","associatedEntities":{"workflow":363548}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T17:48:41Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"}}},{"id":4084072159,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<div dir=\"ltr\">Hello,\n<div><br><\/div>\n<div>Please pay the attached invoice.<\/div>\n<div><br><\/div>\n<div>Thank you,<br clear=\"all\" \/><div class=\"ex-gmail_signature\" dir=\"ltr\">\n<table border=\"0\" cellpadding=\"0\" width=\"450\" style=\"font-family:'Times New Roman';table-layout:fixed;\"><tbody><tr><td align=\"left\" valign=\"middle\" width=\"185\">\n<p style=\"margin-right:10px;font-family:Arial, sans-serif;font-size:12px;line-height:14px;margin-bottom:0px;\"><a href=\"http:\/\/www.reliablegaragedoor.com\/\" style=\"color:rgb(17,85,204);\"><img src=\"http:\/\/reliablegaragedoor.com\/signature\/logo.png\" alt=\"Reliable Garage Door\" height=\"170\" border=\"0\" width=\"185\" \/><\/a><\/p>\n<\/td>\n<td align=\"left\" nowrap=\"nowrap\" width=\"265\">\n<p style=\"font-family:Arial, sans-serif;font-size:12px;line-height:15px;color:rgb(17,17,17);margin-bottom:0px;\"><span style=\"font-weight:bold;color:rgb(7,97,160);font-size:14px;letter-spacing:-1px;\"> Brent Fenhaus<\/span><br>\n Fleet Manager<br>\n Cell: (612) 263-1378<br>\n Main Office: 612-339-8828 <br><a href=\"mailto:BrentF@reliablegaragedoor.com\" style=\"color:rgb(17,85,204);\">BrentF@reliablegaragedoor.com<\/a><br><img src=\"http:\/\/reliablegaragedoor.com\/signature\/line.png\" border=\"0\" alt=\"line.png\" \/><br><span style=\"font-style:italic;\">We encourage you to please leave your valuable feedback here<\/span> <br><br><a href=\"https:\/\/www.facebook.com\/ReliableGarageDoor\" style=\"color:rgb(17,85,204);\"><img src=\"http:\/\/reliablegaragedoor.com\/signature\/fbook.png\" border=\"0\" alt=\"Facebook\" \/><\/a>    <a href=\"http:\/\/shhhh.link\/49d95\" style=\"color:rgb(17,85,204);\"><img src=\"http:\/\/reliablegaragedoor.com\/signature\/gplus.png\" border=\"0\" alt=\"Google Plus\" \/><\/a>    <a href=\"http:\/\/www.angieslist.com\/AngiesList\/Review\/466951\" style=\"color:rgb(17,85,204);\"><img src=\"http:\/\/reliablegaragedoor.com\/signature\/alist.png\" border=\"0\" alt=\"Angies List\" \/><\/a>    <a href=\"http:\/\/www.yelp.com\/biz\/reliable-garage-door-coon-rapids\" style=\"color:rgb(17,85,204);\"><img src=\"http:\/\/reliablegaragedoor.com\/signature\/yelp.png\" border=\"0\" alt=\"Yelp\" \/><\/a><\/p>\n<\/td>\n<\/tr><\/tbody><\/table><\/div>\n<br><br><div class=\"ex-gmail_quote\">\n<div dir=\"ltr\" class=\"ex-gmail_attr\">---------- Forwarded message ---------<br>\nFrom: <strong class=\"ex-gmail_sendername\">SUNDBERG'S AUTOMOTIVE - Do Not Reply<\/strong> <span>&lt;<a href=\"mailto:email@shoppro.com\">email@shoppro.com<\/a>&gt;<\/span><br>\nDate: Thu, Jan 21, 2021 at 11:48 AM<br>\nSubject: Invoice: 179129 (2008 Chevrolet Silverado 1500)<br>\nTo: &lt;<a href=\"mailto:brentf@reliablegaragedoor.com\">brentf@reliablegaragedoor.com<\/a>&gt;<br><\/div>\n<br><br><div><br>\n  This e-mail has been sent to you by our software's bulk e-mail server.  DO N0T REPLY  to this e-mail.<br>\n  If you'd like to respond to us, you should create a new e-mail and send it to the following address...<br><br><a href=\"mailto:Sundbergsauto@live.com\">Sundbergsauto@live.com<\/a><br><br><br>\n  SUNDBERG'S AUTOMOTIVE ------------------------- Invoice: 179129 ------------------------- (952) 898-3130<br>\n  604 Southcross Dr<br>\n  Burnsville  MN  55306                                                                01-21-2021 11:50 AM<br>\n  --------------------------------------------------------------------------------------------------------<br><br>\n  Acct No: 16150                                               2008 Chevrolet Silverado 1500 - Odom: 92474<br><br>\n  RELIABLE                                                                                   V8 4.3 FI 262<br>\n  GARAGE DOOR                                          <br>\n  1136 114th Ln NW  Suit 600                                                        VIN: 1GCEC14X88Z296189<br>\n  Coon Rapids  MN  55448                                                  Plate: 811TTG (MN)  Unit No: I53<br><br>\n  ==================================================    ==================================================<br>\n  Labor                                                 Part Qty  Part Description<br>\n  ==================================================    ==================================================<br>\n  DIAGNOSE AIR BAG LIGHT ON                   114.00        2.00  IMPACT SENSORS                    479.78<br>\n  --------------------------------------------------        1.00  OIL PAN GASKET                       .00<br>\n  ROTATION OF FRONT AND REAR TIRES             14.90<br>\n   MOVE TIRES FROM THE FRONT OF THE VEHICLE<br>\n   TO THE REAR OF THE VEHICLE.<br>\n   some vehicle may have a vibration when<br>\n   rotated due to rear tires were out of<br>\n   balance !THE VEHICLE MUST COME BACK IN<br>\n   ONE WEEK FOR THE WHEELS TO BE RETORQUE<br>\n   ,WE ARE NOT RESPONSABLE IF THEY COME OFF<br>\n   AND THE VEHICLE DOES NOT GET RETORQUED !<br>\n   X__________________________________<br>\n   TECH NOTES BRAKE PAD CONDITION<br>\n   FRONT _________MIL REAR __________MIL<br>\n  --------------------------------------------------<br>\n  REMOVE AND REPLACE FRONT IMPACT SENSORS     136.80<br>\n   for air bag code set b0084 b0083<br>\n  --------------------------------------------------<br>\n  REMOVE AND REPLACE OIL PAN GASKET              .00<br>\n   REPLACE OIL PAN GASKET CLEAN EFFECTED<br>\n   AREA warranty leaking in the front<br>\n  ==================================================    ==================================================<br><br>\n  This should not be seen as an actual invoice.                                           Labor:    265.70<br>\n  It's merely a summary of the invoice that can                                      Labor Disc:    -26.57<br>\n  be obtained from our shop at the above address.                                         Parts:    479.78<br>\n                                                                                     Parts Disc:    -47.98<br>\n  If you have any questions regarding this summary,                                      Sublet:       .00<br>\n  please call the phone number shown above.                                            Supplies:     26.57<br>\n                                                                                       Disposal:      3.50<br>\n  SUNDBERG'S AUTOMOTIVE                                                                Subtotal:    701.00<br>\n                                                                                            Tax:     30.77<br>\n                                                                                          Total:    731.77<br><\/div>\n<\/div>\n<\/div>\n<\/div>","source":{"type":"email","via":"customer"},"customer":{"id":299893633,"first":"Brent","last":"Fenhaus","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"brentf@reliablegaragedoor.com"},"createdBy":{"id":299893633,"type":"customer","first":"Brent","last":"Fenhaus","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"brentf@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T14:11:21Z","_embedded":{"attachments":[{"id":332233603,"filename":"I53_Invoice_January 21_2021.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":44176,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1412539856\/attachments\/332233603"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1412539856\/attachments\/332233603\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/332233603\/84454571f806aa5b851afa2ee9cf36d037afee30\/I53_Invoice_January%2021_2021.pdf"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/299893633"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/299893633"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1412539856"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/299893633"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/299893633"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1412539856\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1412539856\/121239"}}}

2021-02-02 00:49:57:{"id":1412516112,"number":121237,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"Glass Invoice","preview":"Hello,   Please send a physical check to Steve.   Thank you!      Brent Fenhaus   Fleet Manager   Cell: (612) 263-1378   Main Office: 612-339-8828  BrentF@reliablegaragedoor.com  We encourage you to p","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":299893633,"type":"customer","first":"Brent","last":"Fenhaus","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"brentf@reliablegaragedoor.com"},"createdAt":"2021-02-01T13:51:38Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-01T17:49:56Z","customerWaitingSince":{"time":"2021-02-01T13:51:38Z","friendly":"7:51am"},"source":{"type":"email","via":"customer"},"tags":[{"id":3480212,"color":"#A5B2BD","tag":"entered"}],"cc":[],"bcc":[],"primaryCustomer":{"id":299893633,"type":"customer","first":"Brent","last":"Fenhaus","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"brentf@reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4085134072,"type":"lineitem","action":{"type":"manual-workflow","text":"You ran the **Unpaid Bills** workflow","associatedEntities":{"workflow":363548}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T17:49:56Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"}}},{"id":4083987031,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<div dir=\"ltr\">Hello,\n<div><br><\/div>\n<div>Please send a physical check to Steve.<\/div>\n<div><br><\/div>\n<div>Thank you!<br clear=\"all\" \/><div class=\"ex-gmail_signature\" dir=\"ltr\">\n<table border=\"0\" cellpadding=\"0\" width=\"450\" style=\"font-family:'Times New Roman';table-layout:fixed;\"><tbody><tr><td align=\"left\" valign=\"middle\" width=\"185\">\n<p style=\"margin-right:10px;font-family:Arial, sans-serif;font-size:12px;line-height:14px;margin-bottom:0px;\"><a href=\"http:\/\/www.reliablegaragedoor.com\/\" style=\"color:rgb(17,85,204);\"><img src=\"http:\/\/reliablegaragedoor.com\/signature\/logo.png\" alt=\"Reliable Garage Door\" height=\"170\" border=\"0\" width=\"185\" \/><\/a><\/p>\n<\/td>\n<td align=\"left\" nowrap=\"nowrap\" width=\"265\">\n<p style=\"font-family:Arial, sans-serif;font-size:12px;line-height:15px;color:rgb(17,17,17);margin-bottom:0px;\"><span style=\"font-weight:bold;color:rgb(7,97,160);font-size:14px;letter-spacing:-1px;\"> Brent Fenhaus<\/span><br>\n Fleet Manager<br>\n Cell: (612) 263-1378<br>\n Main Office: 612-339-8828 <br><a href=\"mailto:BrentF@reliablegaragedoor.com\" style=\"color:rgb(17,85,204);\">BrentF@reliablegaragedoor.com<\/a><br><img src=\"http:\/\/reliablegaragedoor.com\/signature\/line.png\" border=\"0\" alt=\"line.png\" \/><br><span style=\"font-style:italic;\">We encourage you to please leave your valuable feedback here<\/span> <br><br><a href=\"https:\/\/www.facebook.com\/ReliableGarageDoor\" style=\"color:rgb(17,85,204);\"><img src=\"http:\/\/reliablegaragedoor.com\/signature\/fbook.png\" border=\"0\" alt=\"Facebook\" \/><\/a>    <a href=\"http:\/\/shhhh.link\/49d95\" style=\"color:rgb(17,85,204);\"><img src=\"http:\/\/reliablegaragedoor.com\/signature\/gplus.png\" border=\"0\" alt=\"Google Plus\" \/><\/a>    <a href=\"http:\/\/www.angieslist.com\/AngiesList\/Review\/466951\" style=\"color:rgb(17,85,204);\"><img src=\"http:\/\/reliablegaragedoor.com\/signature\/alist.png\" border=\"0\" alt=\"Angies List\" \/><\/a>    <a href=\"http:\/\/www.yelp.com\/biz\/reliable-garage-door-coon-rapids\" style=\"color:rgb(17,85,204);\"><img src=\"http:\/\/reliablegaragedoor.com\/signature\/yelp.png\" border=\"0\" alt=\"Yelp\" \/><\/a><\/p>\n<\/td>\n<\/tr><\/tbody><\/table><\/div>\n<\/div>\n<\/div>","source":{"type":"email","via":"customer"},"customer":{"id":299893633,"first":"Brent","last":"Fenhaus","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"brentf@reliablegaragedoor.com"},"createdBy":{"id":299893633,"type":"customer","first":"Brent","last":"Fenhaus","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"brentf@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T13:51:38Z","_embedded":{"attachments":[{"id":332227370,"filename":"IS43_Invoice_February 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2021-02-02 01:28:15:{"id":1411816830,"number":121207,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"Stacy Tonnessen","preview":"Stacy wanted me to go over what we had discussed previously. Previous work credit. She wants to know if we can credit her CC back instead of transferring the funds to the door invoice. This way she is","mailboxId":150715,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":228858269,"type":"customer","first":"Cara","last":"Marvin","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"caram@reliablegaragedoor.com"},"createdAt":"2021-01-31T17:57:04Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-01T18:28:14Z","customerWaitingSince":{"time":"2021-01-31T17:57:04Z","friendly":"1 day ago"},"source":{"type":"emailfwd","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":228858269,"type":"customer","first":"Cara","last":"Marvin","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"caram@reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4085296361,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T18:28:14Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4085230046,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"Stacy wanted me to go over what we had discussed previously. Previous work credit. She wants to know if we can credit her CC back instead of transferring the funds to the door invoice. This way she isn't trying to get reimbursed from her neighbor. Stacy will call me later today and she said install 2\/9 will work. I don't think Stacy understands that she is getting a 1yr warranty with this door.\u00a0","source":{"type":"web","via":"user"},"customer":{"id":228858269,"first":"Cara","last":"Marvin","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"caram@reliablegaragedoor.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T18:12:44Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/228858269"}}},{"id":4082813183,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":null,"source":{"type":"web","via":"user"},"customer":{"id":228858269,"first":"Cara","last":"Marvin","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"caram@reliablegaragedoor.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T06:33:43Z","_embedded":{"attachments":[{"id":332138521,"filename":"out-6127184891-122-20210118-142139-1611001297.1701.wav","mimeType":"audio\/x-wav","width":0,"height":0,"size":2205804,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1411816830\/attachments\/332138521"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1411816830\/attachments\/332138521\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/332138521\/22f747a093a574429e94b4ae71db393105970347\/out-6127184891-122-20210118-142139-1611001297.1701.wav"}}},{"id":332138515,"filename":"out-6122802289-122-20210125-185843-1611622722.2070.wav","mimeType":"audio\/x-wav","width":0,"height":0,"size":837804,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1411816830\/attachments\/332138515"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1411816830\/attachments\/332138515\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/332138515\/7d92d602091aceb56ff1e269996a83b8e86f0617\/out-6122802289-122-20210125-185843-1611622722.2070.wav"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/228858269"}}},{"id":4081613641,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"1\/31 CD - Stacy called back in asking for an update, not sure what the update is in regards to. I think she wants to move forward with the estimate. I put a PLH on 2\/9 between 8a - 10a, John Boyle. Will update when I speak to her. We have LT springs and cables but the door estimate shows 1 year, will check with Sue on this before reaching out to the client. Check stock on the small door.","source":{"type":"web","via":"user"},"customer":{"id":228858269,"first":"Cara","last":"Marvin","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"caram@reliablegaragedoor.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-31T18:08:35Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/228858269"}}},{"id":4081593803,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Hi Candace,<br><br>Hope you're having a great weekend. Stacy called for an update. She can be<br>reached on her cell phone on Monday. 612-718-4891.<br>4868 Four Seasons Dr, Eagan, MN 55122-3323<br><br><br><br>Thank You,<br>Cara","source":{"type":"email","via":"customer"},"customer":{"id":228858269,"first":"Cara","last":"Marvin","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"caram@reliablegaragedoor.com"},"createdBy":{"id":228858269,"type":"customer","first":"Cara","last":"Marvin","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"caram@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":["billing@reliablegaragedoor.com"],"cc":[],"bcc":[],"createdAt":"2021-01-31T17:57:04Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/228858269"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/228858269"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1411816830"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/228858269"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/228858269"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1411816830\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1411816830\/121207"}}}

2021-02-02 01:45:07:{"id":1412900981,"number":121265,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"Customer's# 685922 (Parent) - Reliable Garage Door","preview":null,"mailboxId":150715,"assignee":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"createdBy":{"id":936629,"type":"customer","first":"Angela","last":"Dillard","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/08.png","email":"angela.dillard@amarr.com"},"createdAt":"2021-02-01T18:33:55Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-01T18:45:07Z","customerWaitingSince":{"time":"2021-02-01T18:33:55Z","friendly":"11 min ago"},"source":{"type":"email","via":"customer"},"tags":[],"cc":["scotth@reliablegaragedoor.com"],"bcc":[],"primaryCustomer":{"id":936629,"type":"customer","first":"Angela","last":"Dillard","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/08.png","email":"angela.dillard@amarr.com"},"customFields":[],"_embedded":{"threads":[{"id":4085365623,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Billing Department","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T18:45:07Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4085319796,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<div class=\"ex-ex-\">\n<br><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":936629,"first":"Angela","last":"Dillard","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/08.png","email":"angela.dillard@amarr.com"},"createdBy":{"id":936629,"type":"customer","first":"Angela","last":"Dillard","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/08.png","email":"angela.dillard@amarr.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":["scotth@reliablegaragedoor.com"],"bcc":[],"createdAt":"2021-02-01T18:33:55Z","_embedded":{"attachments":[{"id":332338948,"filename":"Book1.xlsx","mimeType":"application\/vnd.openxmlformats-officedocument.spreadsheetml.sheet","width":0,"height":0,"size":11234,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1412900981\/attachments\/332338948"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1412900981\/attachments\/332338948\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/332338948\/d4d1b1e1e4c174dbc4ce95952d075d9c22c0811a\/Book1.xlsx"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/936629"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/936629"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1412900981"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/936629"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/936629"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1412900981\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1412900981\/121265"}}}

2021-02-02 03:38:17:{"id":1413046760,"number":121285,"threads":1,"type":"phone","folderId":1790592,"status":"active","state":"published","subject":"Voicemail Notification","preview":"Clayton Voicemail,  There is a new voicemail in mailbox 3501:  \tFrom:\t\"9523883582\"  \tLength:\t1:15 seconds \tDate:\tMonday, February 01, 2021 at 02:37:55 PM   Visit http:\/\/AMPWEBADDRESS\/ucp to check your","mailboxId":134033,"assignee":{"id":184619,"type":"user","first":"Clay","last":"Kriechbaum","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184619.69001.jpg","email":"clayk@reliablegaragedoor.com"},"createdBy":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"createdAt":"2021-02-01T20:38:15Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-01T20:38:15Z","customerWaitingSince":{"time":"2021-02-01T20:38:15Z","friendly":"Just now"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4085810274,"type":"lineitem","action":{"type":"automatic-workflow","text":"Workflow **Clay** was triggered","associatedEntities":{"workflow":390510}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":1,"type":"user","first":"Help","last":"Scout","email":"none@nowhere.com"},"assignedTo":{"id":184619,"type":"user","first":"Clay","last":"Kriechbaum","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184619.69001.jpg","email":"clayk@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T20:38:16Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184619"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"}}},{"id":4085810235,"type":"phone","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Clayton Voicemail,<br \/>\n<br \/>\nThere is a new voicemail in mailbox 3501:<br \/>\n<br \/>\n\tFrom:\t\"9523883582\" &lt;9523883582&gt;<br \/>\n\tLength:\t1:15 seconds<br \/>\n\tDate:\tMonday, February 01, 2021 at 02:37:55 PM<br \/>\n<br \/>\n<br \/>\nVisit http:\/\/AMPWEBADDRESS\/ucp to check your voicemail with a web browser.","source":{"type":"email","via":"customer"},"customer":{"id":274114344,"first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"createdBy":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d12wqas9hcki3z.cloudfront.net\/images\/users\/asterisk.png","email":"noreply@pbx.reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T20:38:15Z","_embedded":{"attachments":[{"id":332381519,"filename":"msg0000.wav","mimeType":"audio\/x-wav","width":0,"height":0,"size":1214124,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413046760\/attachments\/332381519"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413046760\/attachments\/332381519\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/332381519\/460a85109fe6fe4299f691acbb73de4304c63dac\/msg0000.wav"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413046760"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/134033"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413046760\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184619"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1413046760\/121285"}}}

2021-02-02 03:45:34:{"id":1407256569,"number":120911,"threads":2,"type":"email","folderId":2133501,"status":"closed","state":"published","subject":"AMARR ORDER CONFIRMATION FOR: 7687337 7687386 7687388 7688952","preview":"Hello,We cannot see the part of this note that shows the ETA.\u00a0 Can you please resend with the date showing?Thank you! Susie","mailboxId":151652,"assignee":{"id":416158,"type":"user","first":"Installation","last":"Team","email":"installation@reliablegaragedoor.com"},"createdBy":{"id":399915643,"type":"customer","first":"Lisa","last":"Franklin","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"lisa.franklin@amarr.com"},"createdAt":"2021-01-26T19:19:47Z","closedBy":416158,"closedByUser":{"id":416158,"type":"user","first":"Installation","last":"Team","email":"installation@reliablegaragedoor.com"},"closedAt":"2021-02-01T20:45:23Z","userUpdatedAt":"2021-02-01T20:45:32Z","customerWaitingSince":{"time":"2021-02-01T20:45:23Z","friendly":"Just now"},"source":{"type":"email","via":"customer"},"tags":[],"cc":["minneapolisdc@amarr.com"],"bcc":[],"primaryCustomer":{"id":399915643,"type":"customer","first":"Lisa","last":"Franklin","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"lisa.franklin@amarr.com"},"customFields":[],"_embedded":{"threads":[{"id":4085838318,"type":"lineitem","action":{"type":"default","text":"Installation Team assigned to Installation Team","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":416158,"type":"user","first":"Installation","last":"Team","email":"installation@reliablegaragedoor.com"},"assignedTo":{"id":416158,"type":"user","first":"Installation","last":"Team","email":"installation@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T20:45:32Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/416158"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/416158"}}},{"id":4085835715,"type":"message","status":"closed","state":"published","action":{"type":"original-author","associatedEntities":{"user":416158}},"body":"Hello,<br \/>We cannot see the part of this note that shows the ETA.\u00a0 Can you please resend with the date showing?<br \/>Thank you! Susie","source":{"type":"web","via":"user"},"customer":{"id":399915643,"first":"Lisa","last":"Franklin","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"lisa.franklin@amarr.com"},"createdBy":{"id":416158,"type":"user","first":"Installation","last":"Team","email":"installation@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":["minneapolisdc@amarr.com"],"bcc":[],"createdAt":"2021-02-01T20:45:23Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/416158"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/399915643"}}},{"id":4066982818,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<div class=\"ex-ex-ex-\">\n<table class=\"ex-ex-ex-MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"0\" style=\"width:582.8pt;border-collapse:collapse;\"><tbody><tr style=\"height:57.75pt;\"><td width=\"216\" nowrap=\"nowrap\" style=\"width:161.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:57.75pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:36pt;font-family:'Century Gothic', sans-serif;color:#99CCFF;\"> <\/span><\/p>\n<\/td>\n<td width=\"254\" nowrap=\"nowrap\" valign=\"bottom\" style=\"width:180.8pt;padding:0in 5.4pt 0in 5.4pt;height:57.75pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"margin-left:37px;margin-top:13px;width:264px;height:104px;\"><img width=\"264\" height=\"104\" style=\"width:2.75in;height:1.0833in;\" src=\"https:\/\/d33v4339jhl8k0.cloudfront.net\/inline\/2928\/a8ca10f9139a5f64e99fff80fd21d154b13375bc\/3570986a026cecf1c4a04afcdacdfb94b3aa38cf\/image002.png\" alt=\"https:\/\/d33v4339jhl8k0.cloudfront.net\/inline\/2928\/a8ca10f9139a5f64e99fff80fd21d154b13375bc\/3570986a026cecf1c4a04afcdacdfb94b3aa38cf\/image002.png\" \/><\/span><\/p>\n<table class=\"ex-ex-ex-MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\"><tbody><tr style=\"height:57.75pt;\"><td width=\"240\" nowrap=\"nowrap\" style=\"width:2.5in;background:#FFF;padding:0in 0in 0in 0in;height:57.75pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:36pt;font-family:'Century Gothic', sans-serif;color:#99CCFF;\"> <\/span><\/p>\n<\/td>\n<\/tr><\/tbody><\/table><\/td>\n<td width=\"84\" nowrap=\"nowrap\" style=\"width:62.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:57.75pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:36pt;font-family:'Century Gothic', sans-serif;color:#99CCFF;\"> <\/span><\/p>\n<\/td>\n<td width=\"64\" nowrap=\"nowrap\" style=\"width:47.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:57.75pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:36pt;font-family:'Century Gothic', sans-serif;color:#99CCFF;\"> <\/span><\/p>\n<\/td>\n<td width=\"81\" nowrap=\"nowrap\" style=\"width:60.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:57.75pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:36pt;font-family:'Century Gothic', sans-serif;color:#99CCFF;\"> <\/span><\/p>\n<\/td>\n<td width=\"92\" nowrap=\"nowrap\" style=\"width:68.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:57.75pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:36pt;font-family:'Century Gothic', sans-serif;color:#99CCFF;\"> <\/span><\/p>\n<\/td>\n<\/tr><tr style=\"height:32.25pt;\"><td width=\"216\" nowrap=\"nowrap\" style=\"width:161.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:32.25pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:36pt;font-family:'Century Gothic', sans-serif;color:#99CCFF;\"> <\/span><\/p>\n<\/td>\n<td width=\"254\" nowrap=\"nowrap\" style=\"width:180.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:32.25pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:36pt;font-family:'Century Gothic', sans-serif;color:#99CCFF;\"> <\/span><\/p>\n<\/td>\n<td width=\"84\" nowrap=\"nowrap\" style=\"width:62.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:32.25pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:36pt;font-family:'Century Gothic', sans-serif;color:#99CCFF;\"> <\/span><\/p>\n<\/td>\n<td width=\"64\" nowrap=\"nowrap\" style=\"width:47.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:32.25pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:36pt;font-family:'Century Gothic', sans-serif;color:#99CCFF;\"> <\/span><\/p>\n<\/td>\n<td width=\"81\" nowrap=\"nowrap\" style=\"width:60.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:32.25pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:36pt;font-family:'Century Gothic', sans-serif;color:#99CCFF;\"> <\/span><\/p>\n<\/td>\n<td width=\"92\" nowrap=\"nowrap\" style=\"width:68.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:32.25pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:36pt;font-family:'Century Gothic', sans-serif;color:#99CCFF;\"> <\/span><\/p>\n<\/td>\n<\/tr><tr style=\"height:36.75pt;\"><td width=\"790\" nowrap=\"nowrap\" colspan=\"6\" style=\"width:582.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:36.75pt;\">\n<p class=\"ex-ex-ex-\" style=\"font-weight:bold;text-align:center;\"><span style=\"font-size:28pt;font-family:'Century Gothic', sans-serif;color:#A6A6A6;\">ORDER CONFIRMATION<\/span><\/p>\n<\/td>\n<\/tr><tr style=\"height:21.75pt;\"><td width=\"554\" nowrap=\"nowrap\" colspan=\"3\" valign=\"bottom\" style=\"width:405.4pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:21.75pt;\">\n<p style=\"font-weight:bold;\" class=\"ex-ex-ex-\"><span style=\"font-size:12pt;font-family:'Century Gothic', sans-serif;\">Dear Amarr Customer,<\/span><\/p>\n<\/td>\n<td width=\"64\" nowrap=\"nowrap\" valign=\"bottom\" style=\"width:47.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:21.75pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:right;\"><span style=\"font-size:8pt;font-family:'Century Gothic', sans-serif;\"> <\/span><\/p>\n<\/td>\n<td width=\"173\" nowrap=\"nowrap\" colspan=\"2\" valign=\"bottom\" style=\"width:1.8in;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:21.75pt;\">\n<p class=\"ex-ex-ex-\" style=\"font-weight:bold;text-align:right;\"><span style=\"font-size:22pt;font-family:'Century Gothic', sans-serif;color:#F00;\"> <\/span><\/p>\n<\/td>\n<\/tr><tr style=\"height:36.75pt;\"><td width=\"790\" colspan=\"6\" style=\"width:582.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:36.75pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:center;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Please find an estimated delivery date on the orders we have recently received.  <b>You will be sent a delivery notification with a precise delivery date once the orders have been scheduled.<\/b><\/span><\/p>\n<\/td>\n<\/tr><tr style=\"height:9pt;\"><td width=\"216\" nowrap=\"nowrap\" valign=\"bottom\" style=\"width:161.8pt;padding:0in 5.4pt 0in 5.4pt;height:9pt;\"><\/td>\n<td width=\"254\" nowrap=\"nowrap\" valign=\"bottom\" style=\"width:180.8pt;padding:0in 5.4pt 0in 5.4pt;height:9pt;\"><\/td>\n<td width=\"84\" nowrap=\"nowrap\" valign=\"bottom\" style=\"width:62.8pt;padding:0in 5.4pt 0in 5.4pt;height:9pt;\"><\/td>\n<td width=\"64\" nowrap=\"nowrap\" valign=\"bottom\" style=\"width:47.8pt;padding:0in 5.4pt 0in 5.4pt;height:9pt;\"><\/td>\n<td width=\"173\" nowrap=\"nowrap\" colspan=\"2\" valign=\"bottom\" style=\"width:1.8in;border:none;border-bottom:solid #BFBFBF 1pt;padding:0in 5.4pt 0in 5.4pt;height:9pt;\">\n<p class=\"ex-ex-ex-\" style=\"font-weight:bold;text-align:center;\"><span style=\"font-size:18pt;font-family:'Century Gothic', sans-serif;color:#F00;\"> <\/span><\/p>\n<\/td>\n<\/tr><tr style=\"height:26.25pt;\"><td width=\"216\" nowrap=\"nowrap\" valign=\"bottom\" style=\"width:161.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:26.25pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:10pt;font-family:'Century Gothic', sans-serif;\"> <\/span><\/p>\n<\/td>\n<td width=\"254\" nowrap=\"nowrap\" valign=\"bottom\" style=\"width:180.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:26.25pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:10pt;font-family:'Century Gothic', sans-serif;\"> <\/span><\/p>\n<\/td>\n<td width=\"84\" nowrap=\"nowrap\" valign=\"bottom\" style=\"width:62.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:26.25pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:10pt;font-family:'Century Gothic', sans-serif;\"> <\/span><\/p>\n<\/td>\n<td width=\"145\" nowrap=\"nowrap\" colspan=\"2\" style=\"width:108.6pt;border:solid #BFBFBF 1pt;border-bottom:none;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:26.25pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:center;\"><span style=\"font-size:14pt;font-family:'Century Gothic', sans-serif;\">Shipping From<\/span><\/p>\n<\/td>\n<td width=\"92\" nowrap=\"nowrap\" style=\"width:68.8pt;border:none;border-right:solid #BFBFBF 1pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:26.25pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:center;\"><span style=\"font-size:20pt;font-family:'Century Gothic', sans-serif;\">KS<\/span><\/p>\n<\/td>\n<\/tr><tr style=\"height:14.25pt;\"><td width=\"216\" nowrap=\"nowrap\" style=\"width:161.8pt;border:solid #BFBFBF 1pt;border-bottom:none;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:14.25pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:center;\"><span style=\"font-size:8pt;font-family:'Century Gothic', sans-serif;\">Customer<\/span><\/p>\n<\/td>\n<td width=\"254\" nowrap=\"nowrap\" style=\"width:180.8pt;border-top:solid #BFBFBF 1pt;border-left:none;border-bottom:none;border-right:solid #BFBFBF 1pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:14.25pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:center;\"><span style=\"font-size:8pt;font-family:'Century Gothic', sans-serif;\">Order Number(s)<\/span><\/p>\n<\/td>\n<td width=\"84\" nowrap=\"nowrap\" style=\"width:62.8pt;border-top:solid #BFBFBF 1pt;border-left:none;border-bottom:none;border-right:solid #BFBFBF 1pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:14.25pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:center;\"><span style=\"font-size:8pt;font-family:'Century Gothic', sans-serif;\">Weight(lbs)<\/span><\/p>\n<\/td>\n<td width=\"64\" nowrap=\"nowrap\" style=\"width:47.8pt;border-top:solid #BFBFBF 1pt;border-left:none;border-bottom:none;border-right:solid #BFBFBF 1pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:14.25pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:center;\"><span style=\"font-size:8pt;font-family:'Century Gothic', sans-serif;\">Volume<\/span><\/p>\n<\/td>\n<td width=\"173\" nowrap=\"nowrap\" colspan=\"2\" style=\"width:1.8in;border-top:solid #BFBFBF 1pt;border-left:none;border-bottom:none;border-right:solid #BFBFBF 1pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:14.25pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:center;\"><span style=\"font-size:8pt;font-family:'Century Gothic', sans-serif;\">Estimated delivery date<\/span><\/p>\n<\/td>\n<\/tr><tr style=\"height:27pt;\"><td width=\"216\" style=\"width:161.8pt;border:solid #BFBFBF 1pt;padding:0in 5.4pt 0in 5.4pt;height:27pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:10pt;font-family:'Century Gothic', sans-serif;\">RELIABLE GARAGE DOOR (BURNSVIL<\/span><\/p>\n<\/td>\n<td width=\"254\" style=\"width:180.8pt;border:solid #BFBFBF 1pt;border-left:none;padding:0in 5.4pt 0in 5.4pt;height:27pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:10pt;font-family:'Century Gothic', sans-serif;\">7687337 7687386 7687388 7688952<\/span><\/p>\n<\/td>\n<td width=\"84\" style=\"width:62.8pt;border:solid #BFBFBF 1pt;border-left:none;padding:0in 5.4pt 0in 5.4pt;height:27pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:center;\"><span style=\"font-size:10pt;font-family:'Century Gothic', sans-serif;\">7,528<\/span><\/p>\n<\/td>\n<td width=\"64\" style=\"width:47.8pt;border:solid #BFBFBF 1pt;border-left:none;padding:0in 5.4pt 0in 5.4pt;height:27pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:center;\"><span style=\"font-size:10pt;font-family:'Century Gothic', sans-serif;\">261<\/span><\/p>\n<\/td>\n<td width=\"81\" nowrap=\"nowrap\" style=\"width:60.8pt;border-top:solid #BFBFBF 1pt;border-left:none;border-bottom:solid #BFBFBF 1pt;border-right:none;padding:0in 5.4pt 0in 5.4pt;height:27pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:right;\"><span style=\"font-size:10pt;font-family:'Century Gothic', sans-serif;\">week of:<\/span><\/p>\n<\/td>\n<td width=\"92\" nowrap=\"nowrap\" style=\"width:68.8pt;border:solid #BFBFBF 1pt;border-left:none;padding:0in 5.4pt 0in 5.4pt;height:27pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:10pt;font-family:'Century Gothic', sans-serif;\">4\/26<\/span><\/p>\n<\/td>\n<\/tr><tr style=\"height:14.25pt;\"><td width=\"790\" colspan=\"6\" style=\"width:582.8pt;border:none;padding:0in 5.4pt 0in 5.4pt;height:14.25pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:center;\"><span style=\"font-size:9pt;font-family:'Century Gothic', sans-serif;\"> <\/span><\/p>\n<\/td>\n<\/tr><tr style=\"height:16.5pt;\"><td width=\"790\" nowrap=\"nowrap\" colspan=\"6\" style=\"width:582.8pt;padding:0in 5.4pt 0in 5.4pt;height:16.5pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:center;\"><span style=\"font-family:'Century Gothic', sans-serif;color:#F00;\">Please contact the DC or your Customer Service Representative with questions about your order.<\/span><\/p>\n<\/td>\n<\/tr><tr style=\"height:14.25pt;\"><td width=\"790\" colspan=\"6\" style=\"width:582.8pt;padding:0in 5.4pt 0in 5.4pt;height:14.25pt;\">\n<p class=\"ex-ex-ex-\" style=\"font-weight:bold;text-align:center;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Thank you for your business!<\/span><\/p>\n<\/td>\n<\/tr><tr style=\"height:14.25pt;\"><td width=\"790\" nowrap=\"nowrap\" colspan=\"6\" style=\"width:582.8pt;padding:0in 5.4pt 0in 5.4pt;height:14.25pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:center;\"><span style=\"font-size:9pt;font-family:'Century Gothic', sans-serif;color:#808080;\">3800 Greenway Circle, Lawrence, KS 66046<\/span><\/p>\n<\/td>\n<\/tr><\/tbody><\/table><p class=\"ex-ex-ex-\"><\/p>\n <br><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":399915643,"first":"Lisa","last":"Franklin","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"lisa.franklin@amarr.com"},"createdBy":{"id":399915643,"type":"customer","first":"Lisa","last":"Franklin","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"lisa.franklin@amarr.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":["minneapolisdc@amarr.com","purchasing@reliablegaragedoor.com"],"cc":[],"bcc":[],"createdAt":"2021-01-26T19:19:47Z","_embedded":{"attachments":[{"id":330859562,"filename":"image001.png","mimeType":"image\/png","width":461,"height":181,"size":30487,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1407256569\/attachments\/330859562"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1407256569\/attachments\/330859562\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/330859562\/0e85e58766741653b0d46ac9612fdc8823fae681\/image001.png"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/399915643"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/399915643"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1407256569"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/151652"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/399915643"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/399915643"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/416158"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1407256569\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/416158"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1407256569\/120911"}}}

2021-02-02 03:48:02:{"id":1407257543,"number":120912,"threads":2,"type":"email","folderId":2133499,"status":"active","state":"published","subject":"AMARR ORDER CONFIRMATION FOR: 7687338 7687341 7687379","preview":"Hello,We cannot see the part of this note that shows the ETA. Can you please resend with the date showing?Thank you! Susie","mailboxId":151652,"assignee":{"id":416158,"type":"user","first":"Installation","last":"Team","email":"installation@reliablegaragedoor.com"},"createdBy":{"id":399915643,"type":"customer","first":"Lisa","last":"Franklin","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"lisa.franklin@amarr.com"},"createdAt":"2021-01-26T19:20:45Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-01T20:48:01Z","customerWaitingSince":{"time":"2021-02-01T20:47:35Z","friendly":"Just now"},"source":{"type":"email","via":"customer"},"tags":[],"cc":["minneapolisdc@amarr.com"],"bcc":[],"primaryCustomer":{"id":399915643,"type":"customer","first":"Lisa","last":"Franklin","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"lisa.franklin@amarr.com"},"customFields":[],"_embedded":{"threads":[{"id":4085847727,"type":"lineitem","action":{"type":"default","text":"Installation Team assigned to Installation Team","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":416158,"type":"user","first":"Installation","last":"Team","email":"installation@reliablegaragedoor.com"},"assignedTo":{"id":416158,"type":"user","first":"Installation","last":"Team","email":"installation@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T20:48:01Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/416158"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/416158"}}},{"id":4085847002,"type":"lineitem","status":"active","action":{"type":"default","text":"Installation Team marked as Active","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":416158,"type":"user","first":"Installation","last":"Team","email":"installation@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T20:47:49Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/416158"}}},{"id":4085846171,"type":"message","status":"closed","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Hello,<br \/>We cannot see the part of this note that shows the ETA. Can you please resend with the date showing?<br \/>Thank you! Susie","source":{"type":"web","via":"user"},"customer":{"id":399915643,"first":"Lisa","last":"Franklin","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"lisa.franklin@amarr.com"},"createdBy":{"id":416158,"type":"user","first":"Installation","last":"Team","email":"installation@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":["minneapolisdc@amarr.com"],"bcc":[],"createdAt":"2021-02-01T20:47:35Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/416158"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/399915643"}}},{"id":4066986283,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<div class=\"ex-ex-ex-\">\n<table class=\"ex-ex-ex-MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"0\" style=\"width:582.8pt;border-collapse:collapse;\"><tbody><tr style=\"height:57.75pt;\"><td width=\"216\" nowrap=\"nowrap\" style=\"width:161.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:57.75pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:36pt;font-family:'Century Gothic', sans-serif;color:#99CCFF;\"> <\/span><\/p>\n<\/td>\n<td width=\"254\" nowrap=\"nowrap\" valign=\"bottom\" style=\"width:180.8pt;padding:0in 5.4pt 0in 5.4pt;height:57.75pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"margin-left:37px;margin-top:13px;width:264px;height:104px;\"><img width=\"264\" height=\"104\" style=\"width:2.75in;height:1.0833in;\" src=\"https:\/\/d33v4339jhl8k0.cloudfront.net\/inline\/2928\/389d75190c0d9ef0f729ead4060a58471cc4510c\/3570986a026cecf1c4a04afcdacdfb94b3aa38cf\/image002.png\" alt=\"https:\/\/d33v4339jhl8k0.cloudfront.net\/inline\/2928\/389d75190c0d9ef0f729ead4060a58471cc4510c\/3570986a026cecf1c4a04afcdacdfb94b3aa38cf\/image002.png\" \/><\/span><\/p>\n<table class=\"ex-ex-ex-MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\"><tbody><tr style=\"height:57.75pt;\"><td width=\"240\" nowrap=\"nowrap\" style=\"width:2.5in;background:#FFF;padding:0in 0in 0in 0in;height:57.75pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:36pt;font-family:'Century Gothic', sans-serif;color:#99CCFF;\"> <\/span><\/p>\n<\/td>\n<\/tr><\/tbody><\/table><\/td>\n<td width=\"84\" nowrap=\"nowrap\" style=\"width:62.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:57.75pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:36pt;font-family:'Century Gothic', sans-serif;color:#99CCFF;\"> <\/span><\/p>\n<\/td>\n<td width=\"64\" nowrap=\"nowrap\" style=\"width:47.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:57.75pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:36pt;font-family:'Century Gothic', sans-serif;color:#99CCFF;\"> <\/span><\/p>\n<\/td>\n<td width=\"81\" nowrap=\"nowrap\" style=\"width:60.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:57.75pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:36pt;font-family:'Century Gothic', sans-serif;color:#99CCFF;\"> <\/span><\/p>\n<\/td>\n<td width=\"92\" nowrap=\"nowrap\" style=\"width:68.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:57.75pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:36pt;font-family:'Century Gothic', sans-serif;color:#99CCFF;\"> <\/span><\/p>\n<\/td>\n<\/tr><tr style=\"height:32.25pt;\"><td width=\"216\" nowrap=\"nowrap\" style=\"width:161.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:32.25pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:36pt;font-family:'Century Gothic', sans-serif;color:#99CCFF;\"> <\/span><\/p>\n<\/td>\n<td width=\"254\" nowrap=\"nowrap\" style=\"width:180.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:32.25pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:36pt;font-family:'Century Gothic', sans-serif;color:#99CCFF;\"> <\/span><\/p>\n<\/td>\n<td width=\"84\" nowrap=\"nowrap\" style=\"width:62.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:32.25pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:36pt;font-family:'Century Gothic', sans-serif;color:#99CCFF;\"> <\/span><\/p>\n<\/td>\n<td width=\"64\" nowrap=\"nowrap\" style=\"width:47.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:32.25pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:36pt;font-family:'Century Gothic', sans-serif;color:#99CCFF;\"> <\/span><\/p>\n<\/td>\n<td width=\"81\" nowrap=\"nowrap\" style=\"width:60.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:32.25pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:36pt;font-family:'Century Gothic', sans-serif;color:#99CCFF;\"> <\/span><\/p>\n<\/td>\n<td width=\"92\" nowrap=\"nowrap\" style=\"width:68.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:32.25pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:36pt;font-family:'Century Gothic', sans-serif;color:#99CCFF;\"> <\/span><\/p>\n<\/td>\n<\/tr><tr style=\"height:36.75pt;\"><td width=\"790\" nowrap=\"nowrap\" colspan=\"6\" style=\"width:582.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:36.75pt;\">\n<p class=\"ex-ex-ex-\" style=\"font-weight:bold;text-align:center;\"><span style=\"font-size:28pt;font-family:'Century Gothic', sans-serif;color:#A6A6A6;\">ORDER CONFIRMATION<\/span><\/p>\n<\/td>\n<\/tr><tr style=\"height:21.75pt;\"><td width=\"554\" nowrap=\"nowrap\" colspan=\"3\" valign=\"bottom\" style=\"width:405.4pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:21.75pt;\">\n<p style=\"font-weight:bold;\" class=\"ex-ex-ex-\"><span style=\"font-size:12pt;font-family:'Century Gothic', sans-serif;\">Dear Amarr Customer,<\/span><\/p>\n<\/td>\n<td width=\"64\" nowrap=\"nowrap\" valign=\"bottom\" style=\"width:47.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:21.75pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:right;\"><span style=\"font-size:8pt;font-family:'Century Gothic', sans-serif;\"> <\/span><\/p>\n<\/td>\n<td width=\"173\" nowrap=\"nowrap\" colspan=\"2\" valign=\"bottom\" style=\"width:1.8in;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:21.75pt;\">\n<p class=\"ex-ex-ex-\" style=\"font-weight:bold;text-align:right;\"><span style=\"font-size:22pt;font-family:'Century Gothic', sans-serif;color:#F00;\"> <\/span><\/p>\n<\/td>\n<\/tr><tr style=\"height:36.75pt;\"><td width=\"790\" colspan=\"6\" style=\"width:582.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:36.75pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:center;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Please find an estimated delivery date on the orders we have recently received.  <b>You will be sent a delivery notification with a precise delivery date once the orders have been scheduled.<\/b><\/span><\/p>\n<\/td>\n<\/tr><tr style=\"height:9pt;\"><td width=\"216\" nowrap=\"nowrap\" valign=\"bottom\" style=\"width:161.8pt;padding:0in 5.4pt 0in 5.4pt;height:9pt;\"><\/td>\n<td width=\"254\" nowrap=\"nowrap\" valign=\"bottom\" style=\"width:180.8pt;padding:0in 5.4pt 0in 5.4pt;height:9pt;\"><\/td>\n<td width=\"84\" nowrap=\"nowrap\" valign=\"bottom\" style=\"width:62.8pt;padding:0in 5.4pt 0in 5.4pt;height:9pt;\"><\/td>\n<td width=\"64\" nowrap=\"nowrap\" valign=\"bottom\" style=\"width:47.8pt;padding:0in 5.4pt 0in 5.4pt;height:9pt;\"><\/td>\n<td width=\"173\" nowrap=\"nowrap\" colspan=\"2\" valign=\"bottom\" style=\"width:1.8in;border:none;border-bottom:solid #BFBFBF 1pt;padding:0in 5.4pt 0in 5.4pt;height:9pt;\">\n<p class=\"ex-ex-ex-\" style=\"font-weight:bold;text-align:center;\"><span style=\"font-size:18pt;font-family:'Century Gothic', sans-serif;color:#F00;\"> <\/span><\/p>\n<\/td>\n<\/tr><tr style=\"height:26.25pt;\"><td width=\"216\" nowrap=\"nowrap\" valign=\"bottom\" style=\"width:161.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:26.25pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:10pt;font-family:'Century Gothic', sans-serif;\"> <\/span><\/p>\n<\/td>\n<td width=\"254\" nowrap=\"nowrap\" valign=\"bottom\" style=\"width:180.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:26.25pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:10pt;font-family:'Century Gothic', sans-serif;\"> <\/span><\/p>\n<\/td>\n<td width=\"84\" nowrap=\"nowrap\" valign=\"bottom\" style=\"width:62.8pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:26.25pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:10pt;font-family:'Century Gothic', sans-serif;\"> <\/span><\/p>\n<\/td>\n<td width=\"145\" nowrap=\"nowrap\" colspan=\"2\" style=\"width:108.6pt;border:solid #BFBFBF 1pt;border-bottom:none;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:26.25pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:center;\"><span style=\"font-size:14pt;font-family:'Century Gothic', sans-serif;\">Shipping From<\/span><\/p>\n<\/td>\n<td width=\"92\" nowrap=\"nowrap\" style=\"width:68.8pt;border:none;border-right:solid #BFBFBF 1pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:26.25pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:center;\"><span style=\"font-size:20pt;font-family:'Century Gothic', sans-serif;\">KS<\/span><\/p>\n<\/td>\n<\/tr><tr style=\"height:14.25pt;\"><td width=\"216\" nowrap=\"nowrap\" style=\"width:161.8pt;border:solid #BFBFBF 1pt;border-bottom:none;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:14.25pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:center;\"><span style=\"font-size:8pt;font-family:'Century Gothic', sans-serif;\">Customer<\/span><\/p>\n<\/td>\n<td width=\"254\" nowrap=\"nowrap\" style=\"width:180.8pt;border-top:solid #BFBFBF 1pt;border-left:none;border-bottom:none;border-right:solid #BFBFBF 1pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:14.25pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:center;\"><span style=\"font-size:8pt;font-family:'Century Gothic', sans-serif;\">Order Number(s)<\/span><\/p>\n<\/td>\n<td width=\"84\" nowrap=\"nowrap\" style=\"width:62.8pt;border-top:solid #BFBFBF 1pt;border-left:none;border-bottom:none;border-right:solid #BFBFBF 1pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:14.25pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:center;\"><span style=\"font-size:8pt;font-family:'Century Gothic', sans-serif;\">Weight(lbs)<\/span><\/p>\n<\/td>\n<td width=\"64\" nowrap=\"nowrap\" style=\"width:47.8pt;border-top:solid #BFBFBF 1pt;border-left:none;border-bottom:none;border-right:solid #BFBFBF 1pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:14.25pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:center;\"><span style=\"font-size:8pt;font-family:'Century Gothic', sans-serif;\">Volume<\/span><\/p>\n<\/td>\n<td width=\"173\" nowrap=\"nowrap\" colspan=\"2\" style=\"width:1.8in;border-top:solid #BFBFBF 1pt;border-left:none;border-bottom:none;border-right:solid #BFBFBF 1pt;background:#FFF;padding:0in 5.4pt 0in 5.4pt;height:14.25pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:center;\"><span style=\"font-size:8pt;font-family:'Century Gothic', sans-serif;\">Estimated delivery date<\/span><\/p>\n<\/td>\n<\/tr><tr style=\"height:27pt;\"><td width=\"216\" style=\"width:161.8pt;border:solid #BFBFBF 1pt;padding:0in 5.4pt 0in 5.4pt;height:27pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:10pt;font-family:'Century Gothic', sans-serif;\">RELIABLE GARAGE DOOR (BURNSVIL<\/span><\/p>\n<\/td>\n<td width=\"254\" style=\"width:180.8pt;border:solid #BFBFBF 1pt;border-left:none;padding:0in 5.4pt 0in 5.4pt;height:27pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:10pt;font-family:'Century Gothic', sans-serif;\">7687338 7687341 7687379<\/span><\/p>\n<\/td>\n<td width=\"84\" style=\"width:62.8pt;border:solid #BFBFBF 1pt;border-left:none;padding:0in 5.4pt 0in 5.4pt;height:27pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:center;\"><span style=\"font-size:10pt;font-family:'Century Gothic', sans-serif;\">768<\/span><\/p>\n<\/td>\n<td width=\"64\" style=\"width:47.8pt;border:solid #BFBFBF 1pt;border-left:none;padding:0in 5.4pt 0in 5.4pt;height:27pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:center;\"><span style=\"font-size:10pt;font-family:'Century Gothic', sans-serif;\">23<\/span><\/p>\n<\/td>\n<td width=\"81\" nowrap=\"nowrap\" style=\"width:60.8pt;border-top:solid #BFBFBF 1pt;border-left:none;border-bottom:solid #BFBFBF 1pt;border-right:none;padding:0in 5.4pt 0in 5.4pt;height:27pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:right;\"><span style=\"font-size:10pt;font-family:'Century Gothic', sans-serif;\">week of:<\/span><\/p>\n<\/td>\n<td width=\"92\" nowrap=\"nowrap\" style=\"width:68.8pt;border:solid #BFBFBF 1pt;border-left:none;padding:0in 5.4pt 0in 5.4pt;height:27pt;\">\n<p class=\"ex-ex-ex-\"><span style=\"font-size:10pt;font-family:'Century Gothic', sans-serif;\">4\/26<\/span><\/p>\n<\/td>\n<\/tr><tr style=\"height:14.25pt;\"><td width=\"790\" colspan=\"6\" style=\"width:582.8pt;border:none;padding:0in 5.4pt 0in 5.4pt;height:14.25pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:center;\"><span style=\"font-size:9pt;font-family:'Century Gothic', sans-serif;\"> <\/span><\/p>\n<\/td>\n<\/tr><tr style=\"height:16.5pt;\"><td width=\"790\" nowrap=\"nowrap\" colspan=\"6\" style=\"width:582.8pt;padding:0in 5.4pt 0in 5.4pt;height:16.5pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:center;\"><span style=\"font-family:'Century Gothic', sans-serif;color:#F00;\">Please contact the DC or your Customer Service Representative with questions about your order.<\/span><\/p>\n<\/td>\n<\/tr><tr style=\"height:14.25pt;\"><td width=\"790\" colspan=\"6\" style=\"width:582.8pt;padding:0in 5.4pt 0in 5.4pt;height:14.25pt;\">\n<p class=\"ex-ex-ex-\" style=\"font-weight:bold;text-align:center;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Thank you for your business!<\/span><\/p>\n<\/td>\n<\/tr><tr style=\"height:14.25pt;\"><td width=\"790\" nowrap=\"nowrap\" colspan=\"6\" style=\"width:582.8pt;padding:0in 5.4pt 0in 5.4pt;height:14.25pt;\">\n<p class=\"ex-ex-ex-\" style=\"text-align:center;\"><span style=\"font-size:9pt;font-family:'Century Gothic', sans-serif;color:#808080;\">3800 Greenway Circle, Lawrence, KS 66046<\/span><\/p>\n<\/td>\n<\/tr><\/tbody><\/table><p class=\"ex-ex-ex-\"><\/p>\n <br><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":399915643,"first":"Lisa","last":"Franklin","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"lisa.franklin@amarr.com"},"createdBy":{"id":399915643,"type":"customer","first":"Lisa","last":"Franklin","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"lisa.franklin@amarr.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":["minneapolisdc@amarr.com","purchasing@reliablegaragedoor.com"],"cc":[],"bcc":[],"createdAt":"2021-01-26T19:20:45Z","_embedded":{"attachments":[{"id":330859943,"filename":"image001.png","mimeType":"image\/png","width":461,"height":181,"size":30487,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1407257543\/attachments\/330859943"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1407257543\/attachments\/330859943\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/330859943\/0e85e58766741653b0d46ac9612fdc8823fae681\/image001.png"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/399915643"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/399915643"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1407257543"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/151652"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/399915643"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/399915643"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1407257543\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/416158"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1407257543\/120912"}}}

2021-02-02 04:07:37:{"id":1413079638,"number":121287,"threads":1,"type":"phone","folderId":1790592,"status":"active","state":"published","subject":"Voicemail Notification","preview":"Clayton Voicemail,  There is a new voicemail in mailbox 3501:  \tFrom:\t\"6128864035\"  \tLength:\t0:21 seconds \tDate:\tMonday, February 01, 2021 at 03:07:24 PM   Visit http:\/\/AMPWEBADDRESS\/ucp to check your","mailboxId":134033,"assignee":{"id":184619,"type":"user","first":"Clay","last":"Kriechbaum","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184619.69001.jpg","email":"clayk@reliablegaragedoor.com"},"createdBy":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"createdAt":"2021-02-01T21:07:35Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-01T21:07:35Z","customerWaitingSince":{"time":"2021-02-01T21:07:35Z","friendly":"Just now"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4085921351,"type":"lineitem","action":{"type":"automatic-workflow","text":"Workflow **Clay** was triggered","associatedEntities":{"workflow":390510}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":1,"type":"user","first":"Help","last":"Scout","email":"none@nowhere.com"},"assignedTo":{"id":184619,"type":"user","first":"Clay","last":"Kriechbaum","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184619.69001.jpg","email":"clayk@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T21:07:36Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184619"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"}}},{"id":4085921304,"type":"phone","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Clayton Voicemail,<br \/>\n<br \/>\nThere is a new voicemail in mailbox 3501:<br \/>\n<br \/>\n\tFrom:\t\"6128864035\" &lt;6128864035&gt;<br \/>\n\tLength:\t0:21 seconds<br \/>\n\tDate:\tMonday, February 01, 2021 at 03:07:24 PM<br \/>\n<br \/>\n<br \/>\nVisit http:\/\/AMPWEBADDRESS\/ucp to check your voicemail with a web browser.","source":{"type":"email","via":"customer"},"customer":{"id":274114344,"first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"createdBy":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d12wqas9hcki3z.cloudfront.net\/images\/users\/asterisk.png","email":"noreply@pbx.reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T21:07:35Z","_embedded":{"attachments":[{"id":332390916,"filename":"msg0000.wav","mimeType":"audio\/x-wav","width":0,"height":0,"size":351724,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413079638\/attachments\/332390916"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413079638\/attachments\/332390916\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/332390916\/35f5e9c2d7e526fc2e7ab65fbae12d45d8057199\/msg0000.wav"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413079638"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/134033"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413079638\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184619"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1413079638\/121287"}}}

2021-02-02 05:08:22:{"id":1413141475,"number":121292,"threads":1,"type":"email","folderId":2133504,"status":"active","state":"published","subject":"ACKNOWLEDGEMENTS-COON RAPIDS 1\/29","preview":"Please review and let me know if there are any changed or if we are good to proceed.  Emily Martin  Office Administrator  Main:    763-785-9511 Fax:        763-785-9521 Email:    emily.martin@amarr.co","mailboxId":151652,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":398908001,"type":"customer","first":"Emily","last":"Martin","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"emily.martin@amarr.com"},"createdAt":"2021-02-01T22:04:17Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-01T22:08:21Z","customerWaitingSince":{"time":"2021-02-01T22:04:17Z","friendly":"4 min ago"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":398908001,"type":"customer","first":"Emily","last":"Martin","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"emily.martin@amarr.com"},"customFields":[],"_embedded":{"threads":[{"id":4086143193,"type":"lineitem","action":{"type":"default","text":"You assigned to yourself","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T22:08:21Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"}}},{"id":4086128845,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<div class=\"ex-ex-\">\nPlease review and let me know if there are any changed or if we are good to proceed.<br><br><p class=\"ex-ex-\"><b><span style=\"font-size:8pt;font-family:Arial, sans-serif;color:#262626;\">Emily Martin<\/span><\/b><span style=\"font-size:8pt;font-family:Arial, sans-serif;color:#262626;\"><br>\nOffice Administrator<br><br><\/span><span style=\"color:#262626;\">Main:    763-785-9511<\/span><\/p>\n<span style=\"color:#262626;\">Fax:        763-785-9521<\/span><br><span style=\"color:#262626;\">Email:   <\/span> <a href=\"mailto:emily.martin@amarr.com\"><span style=\"color:#0563C1;\">emily.martin@amarr.com<\/span><\/a><br><br><p class=\"ex-ex-\"><span style=\"color:#262626;\">Amarr Company<br>\n8838 W 35W Service Drive \u2022 Blaine \u2022 MN \u2022 55449 \u2022 USA<br><\/span><a href=\"http:\/\/www.amarr.com\/\"><span style=\"color:#00F;\">www.amarr.com<\/span><\/a><span style=\"color:#262626;\"><\/span><\/p>\n<br><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":398908001,"first":"Emily","last":"Martin","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"emily.martin@amarr.com"},"createdBy":{"id":398908001,"type":"customer","first":"Emily","last":"Martin","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"emily.martin@amarr.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T22:04:17Z","_embedded":{"attachments":[{"id":332408724,"filename":"R5542004_AM010003_24367109_PDF.pdf_merge.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":78846,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413141475\/attachments\/332408724"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413141475\/attachments\/332408724\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/332408724\/fbac95c9bd950f5d3861c600c0d2579d7bc34995\/R5542004_AM010003_24367109_PDF.pdf_merge.pdf"}}},{"id":332408715,"filename":"R5542004_AM010003_24366132_PDF.pdf_merge.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":75190,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413141475\/attachments\/332408715"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413141475\/attachments\/332408715\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/332408715\/09ddc2f67b6c868afa400a90a91a5b5a704cff3d\/R5542004_AM010003_24366132_PDF.pdf_merge.pdf"}}},{"id":332408726,"filename":"R5542004_AM010003_24370388_PDF.pdf_merge.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":74376,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413141475\/attachments\/332408726"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413141475\/attachments\/332408726\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/332408726\/75190bd798e8406beb2a796e474ea639c50c2a26\/R5542004_AM010003_24370388_PDF.pdf_merge.pdf"}}},{"id":332408716,"filename":"R5542004_AM010003_24366700_PDF.pdf_merge.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":74868,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413141475\/attachments\/332408716"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413141475\/attachments\/332408716\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/332408716\/f05edab6776bbcfb8a67f8918805cef83b4c0178\/R5542004_AM010003_24366700_PDF.pdf_merge.pdf"}}},{"id":332408720,"filename":"R5542004_AM010003_24366880_PDF.pdf_merge.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":71079,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413141475\/attachments\/332408720"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413141475\/attachments\/332408720\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/332408720\/0cd811dd39a0fa6822d489635cfe5802eb1a170f\/R5542004_AM010003_24366880_PDF.pdf_merge.pdf"}}},{"id":332408714,"filename":"R5542004_AM010003_24365725_PDF.pdf_merge.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":71142,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413141475\/attachments\/332408714"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413141475\/attachments\/332408714\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/332408714\/b947273e43c4432acce4f67fca1fffa7cb108d3d\/R5542004_AM010003_24365725_PDF.pdf_merge.pdf"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/398908001"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/398908001"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413141475"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/151652"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/398908001"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/398908001"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413141475\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1413141475\/121292"}}}

2021-02-02 05:08:22:{"id":1413142182,"number":121293,"threads":1,"type":"email","folderId":2133504,"status":"active","state":"published","subject":"ACKNOWLEDGEMENTS-BURNSVILLE 1\/29","preview":"PLEASE REVIEW AND LET ME KNOW IF THERE ARE ANY CHANGES OR IF WE ARE GOOD TO PROCEED.  Emily Martin  Office Administrator  Main:    763-785-9511 Fax:        763-785-9521 Email:    emily.martin@amarr.co","mailboxId":151652,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":398908001,"type":"customer","first":"Emily","last":"Martin","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"emily.martin@amarr.com"},"createdAt":"2021-02-01T22:04:47Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-01T22:08:21Z","customerWaitingSince":{"time":"2021-02-01T22:04:47Z","friendly":"3 min 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style=\"font-size:8pt;font-family:Arial, sans-serif;color:#262626;\">Emily Martin<\/span><\/b><span style=\"font-size:8pt;font-family:Arial, sans-serif;color:#262626;\"><br>\nOffice Administrator<br><br><\/span><span style=\"color:#262626;\">Main:    763-785-9511<\/span><\/p>\n<span style=\"color:#262626;\">Fax:        763-785-9521<\/span><br><span style=\"color:#262626;\">Email:   <\/span> <a href=\"mailto:emily.martin@amarr.com\"><span style=\"color:#0563C1;\">emily.martin@amarr.com<\/span><\/a><br><br><p class=\"ex-ex-\"><span style=\"color:#262626;\">Amarr Company<br>\n8838 W 35W Service Drive \u2022 Blaine \u2022 MN \u2022 55449 \u2022 USA<br><\/span><a href=\"http:\/\/www.amarr.com\/\"><span style=\"color:#00F;\">www.amarr.com<\/span><\/a><span style=\"color:#262626;\"><\/span><\/p>\n<br><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":398908001,"first":"Emily","last":"Martin","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"emily.martin@amarr.com"},"createdBy":{"id":398908001,"type":"customer","first":"Emily","last":"Martin","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"emily.martin@amarr.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T22:04:47Z","_embedded":{"attachments":[{"id":332408909,"filename":"R5542004_AM010003_24368761_PDF.pdf_merge.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":71584,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413142182\/attachments\/332408909"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413142182\/attachments\/332408909\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/332408909\/318ea4434a4a01d1fb5c31dc87de7bb6125d8f39\/R5542004_AM010003_24368761_PDF.pdf_merge.pdf"}}},{"id":332408912,"filename":"R5542004_AM010003_24369089_PDF.pdf_merge.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":71632,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413142182\/attachments\/332408912"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413142182\/attachments\/332408912\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/332408912\/5723f0aac5869e630a7ec3389fbd3e4b32a8a15b\/R5542004_AM010003_24369089_PDF.pdf_merge.pdf"}}},{"id":332408907,"filename":"R5542004_AM010003_24368243_PDF.pdf_merge.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":78517,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413142182\/attachments\/332408907"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413142182\/attachments\/332408907\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/332408907\/1ecc10bf25a115b9bb6ed9452e0f21f33ee5c89e\/R5542004_AM010003_24368243_PDF.pdf_merge.pdf"}}},{"id":332408911,"filename":"R5542004_AM010003_24368885_PDF.pdf_merge.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":75630,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413142182\/attachments\/332408911"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413142182\/attachments\/332408911\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/332408911\/f7335f014fde40acbf0854bacb6cb0f5883c400a\/R5542004_AM010003_24368885_PDF.pdf_merge.pdf"}}},{"id":332408908,"filename":"R5542004_AM010003_24368570_PDF.pdf_merge.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":74662,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413142182\/attachments\/332408908"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413142182\/attachments\/332408908\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/332408908\/259466b722ca43f91b564d1f44212df13def9b04\/R5542004_AM010003_24368570_PDF.pdf_merge.pdf"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/398908001"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/398908001"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413142182"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/151652"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/398908001"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/398908001"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413142182\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1413142182\/121293"}}}

2021-02-02 12:42:22:{"id":1413146879,"number":121294,"threads":1,"type":"email","folderId":377701,"status":"active","state":"published","subject":"Elizabeth left a review for Reliable Garage Door on Google My Business","preview":"Reply to their review    Good job, you got a new 5-star review Read review  Elizabeth May James W really saved my friend\u2019s family today. She\u2019s been raving about his quality of service for... Reply","mailboxId":34936,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":260198168,"type":"customer","first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"createdAt":"2021-02-01T22:09:29Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-02T05:31:36Z","customerWaitingSince":{"time":"2021-02-01T22:09:29Z","friendly":"4:09pm"},"source":{"type":"emailfwd","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":260198168,"type":"customer","first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"customFields":[],"_embedded":{"threads":[{"id":4087019700,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-02T05:31:36Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4086146678,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Reply to their review<br>&lt;#m_5834819900038226582_&gt;<br>&lt;#m_5834819900038226582_&gt;<br>&lt;#m_5834819900038226582_&gt;<br>Good job, you got a new<br>5-star review<br>Read review<br>&lt;https:\/\/business.google.com\/reviews\/l\/01416345835525643822\/r\/ChdDSUhNMG9nS0VJQ0FnSUN5Z2VlTF93RRAB?utm_campaign=gmb_notifications&utm_medium=desktop.email&utm_source=local_review&trk=https%3A%2F%2Fwww.google.com%2Fappserve%2Fmkt%2Fp%2FAD-FnExcgvRMMLFqZOHtb4LHdgNeOGYbQe4LKaxL3WbV2RBSt6RbPFzsfk3qAO9DPDfOk-N_nAybUJvi8g0XbQ&gt;<br>Elizabeth May<br>James W really saved my friend\u2019s family today. She\u2019s been raving about his<br>quality of service for...<br>Replying to reviews can help customers gain more trust in your business.<br><br>We\u2019ll let Elizabeth know when you\u2019ve replied.<br>Read review<br>&lt;https:\/\/business.google.com\/reviews\/l\/01416345835525643822\/r\/ChdDSUhNMG9nS0VJQ0FnSUN5Z2VlTF93RRAB?utm_campaign=gmb_notifications&utm_medium=desktop.email&utm_source=local_review&trk=https%3A%2F%2Fwww.google.com%2Fappserve%2Fmkt%2Fp%2FAD-FnEyYmBcdF8RkoYa9YoXusVU1v-q0jOVm3uOwK4VklygDVbT4fEUfip02Gu-gayDL28B0lCjfu3NmYXLApl7rYA&gt;<br>Visit Google My Business Help<br>&lt;https:\/\/www.google.com\/appserve\/mkt\/p\/AD-FnEwbUlI2cyEBXj51loBARR8lNYEnlX3Krdu2E23OwrOSQF-IulLlu7bee2-NdiAP8mJWoFGIUkGGYkB-9MW94XsWn8U6Wxn0m-0aqYShNb7tUWn0zfaZi4WThd7GEcOnqKVTyeTBt8jW6dO5gkVRl3L1De4&gt;<br>to learn more and get<br>tips on replying to reviews.<br>This email was sent to you because you indicated that you\u2019d like to receive<br>updates about reviews of your Business Profile. If you don\u2019t want to<br>receive such emails in the future, please unsubscribe here<br>&lt;https:\/\/www.google.com\/appserve\/mkt\/optout\/AD-FnExhnnCLpGaxb0ce33dtoM3ChHayuxcZbIJO9goPGPqBoMokd1eAT__19zIAhB8bhYsWttyt2sfvlo-l39rZfHsxcBn_CvdHO4as9BPOpBXRMDpEYRG1Vz6gTlWN5eSPdhib0w?hl=en&gt;.<br>You can also change your preference on your Google My Business settings<br>page by logging into https:\/\/business.google.com\/settings<br>&lt;https:\/\/www.google.com\/appserve\/mkt\/p\/AD-FnEwBlFlf1lZfV45OZt5mm-p__AHI1qVdTG-OoqdQpzwU-aV5Qz_AUtDNE2BKl2gJSg4-qqbB5RPd5_1yMkNOhppm1wbIkfZJnAxywxQeu-u8fCsOB7HD-M7Bvp8IrBhFt6g&gt;<br>.<br>\u00a9 2021 Google LLC 1600 Amphitheatre<br>Parkway, Mountain View, CA 94043 &lt;#m_5834819900038226582_&gt;","source":{"type":"email","via":"customer"},"customer":{"id":260198168,"first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"createdBy":{"id":260198168,"type":"customer","first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":["reviews@reliablegaragedoor.com"],"cc":[],"bcc":[],"createdAt":"2021-02-01T22:09:29Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413146879"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/34936"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413146879\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1413146879\/121294"}}}

2021-02-02 21:43:06:{"id":1413836440,"number":121321,"threads":1,"type":"phone","folderId":1790592,"status":"active","state":"published","subject":"Voicemail Notification","preview":"Clayton Voicemail,  There is a new voicemail in mailbox 3501:  \tFrom:\t\"6128753794\"  \tLength:\t0:35 seconds \tDate:\tTuesday, February 02, 2021 at 08:42:49 AM   Visit http:\/\/AMPWEBADDRESS\/ucp to check you","mailboxId":134033,"assignee":{"id":184619,"type":"user","first":"Clay","last":"Kriechbaum","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184619.69001.jpg","email":"clayk@reliablegaragedoor.com"},"createdBy":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"createdAt":"2021-02-02T14:43:01Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-02T14:43:01Z","customerWaitingSince":{"time":"2021-02-02T14:43:01Z","friendly":"Just now"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4088327386,"type":"lineitem","action":{"type":"automatic-workflow","text":"Workflow **Clay** was triggered","associatedEntities":{"workflow":390510}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":1,"type":"user","first":"Help","last":"Scout","email":"none@nowhere.com"},"assignedTo":{"id":184619,"type":"user","first":"Clay","last":"Kriechbaum","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184619.69001.jpg","email":"clayk@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-02T14:43:03Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184619"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"}}},{"id":4088327280,"type":"phone","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Clayton Voicemail,<br \/>\n<br \/>\nThere is a new voicemail in mailbox 3501:<br \/>\n<br \/>\n\tFrom:\t\"6128753794\" &lt;6128753794&gt;<br \/>\n\tLength:\t0:35 seconds<br \/>\n\tDate:\tTuesday, February 02, 2021 at 08:42:49 AM<br \/>\n<br \/>\n<br \/>\nVisit http:\/\/AMPWEBADDRESS\/ucp to check your voicemail with a web browser.","source":{"type":"email","via":"customer"},"customer":{"id":274114344,"first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"createdBy":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/secure.helpscout.net\/\/images\/users\/asterisk.png","email":"noreply@pbx.reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-02T14:43:01Z","_embedded":{"attachments":[{"id":332590791,"filename":"msg0000.wav","mimeType":"audio\/x-wav","width":0,"height":0,"size":574444,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413836440\/attachments\/332590791"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413836440\/attachments\/332590791\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/332590791\/5e85064bc5c40d24c8d5a88af3edec6bdee0d06a\/msg0000.wav"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413836440"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/134033"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413836440\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184619"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1413836440\/121321"}}}

2021-02-02 22:58:24:{"id":1401528559,"number":120519,"threads":1,"type":"email","folderId":2114924,"status":"active","state":"published","subject":"BBB Customer Review \u2013 Please Respond","preview":"@vanessa\u00a0he was only going back to the 7th of January when looking for the credit. He's located it in his bank account and is happy. Said that we have a really great reputation. I'm going to call him","mailboxId":150715,"createdBy":{"id":92198003,"type":"customer","first":"Better Business","last":"Bureau","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"ask@thefirstbbb.org"},"createdAt":"2021-01-20T14:01:35Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-02T15:58:22Z","customerWaitingSince":{"time":"2021-01-20T14:01:35Z","friendly":"Jan 20"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":92198003,"type":"customer","first":"Better Business","last":"Bureau","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"ask@thefirstbbb.org"},"customFields":[],"_embedded":{"threads":[{"id":4088677228,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Anyone","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-02T15:58:22Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4088674214,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"<b class=\"mention-highlight\">@vanessa<\/b>\u00a0he was only going back to the 7th of January when looking for the credit. He's located it in his bank account and is happy. Said that we have a really great reputation. I'm going to call him back and ask that he update his BBB review if you'd like me to?","source":{"type":"web","via":"user"},"customer":{"id":92198003,"first":"Better Business","last":"Bureau","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"ask@thefirstbbb.org"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-02T15:58:16Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/92198003"}}},{"id":4082334590,"type":"lineitem","action":{"type":"moved","text":"Candice D. moved this conversation from the Reviews mailbox","associatedEntities":{"mailbox":34936}},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T01:27:12Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4082332005,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"He's 80 years old and we resolved his issues or so I thought, when he escalated a few weeks ago. I told him to call me if he didn't see the credit on his end. - negative review - Fast service and professionally done, but did not honor the 5% discount that was marked on the bill, and kept the full $399 added for the 2 top springs that he told me he would only charge me $200 for. I called up afterwards and complained about the bill (which I scanned and is on my computer), and the very high prices. The woman said she would credit me the senior discount and credit me $200 (or $199) for the springs. She said it would be credited to my credit card in 2 to 12 days. It has been 17 days and nothing back on my card. The rep, James Whittle, was done in about 2 hours and charged me $872. I looked up the prices on the parts at Ace Hardware and it was less than $150 of parts.<br \/><small>Review By: Jere Vought (JereV@usfamily.net) - Zip Code: 55124<\/small><small>Submitted: 01\/19\/2021<\/small><br \/><br \/>He was issued credit on 1\/4\/21.<br \/><br \/>Will reply after I speak to him.","source":{"type":"web","via":"user"},"customer":{"id":92198003,"first":"Better Business","last":"Bureau","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"ask@thefirstbbb.org"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T01:25:49Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/92198003"}}},{"id":4052755127,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-21T16:54:29Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4049829293,"type":"lineitem","action":{"type":"moved","text":"Billing Department moved this conversation from the Billing mailbox","associatedEntities":{"mailbox":150715}},"source":{"type":"web","via":"user"},"createdBy":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-20T19:25:08Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"}}},{"id":4048613672,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<p style=\"margin-left:40px;text-align:left;\">January 20, 2021<br><br><br><br>\nVanessa Lloyd<br>\nReliable Garage Door, Inc.<br>\n1136 114th Ln NW Ste 600<br>\nCoon Rapids, MN 55448<br><br><br><br>\nDear Vanessa Lloyd,<\/p>\n<p style=\"margin-left:40px;text-align:left;\">At BBB, we know you count on us every day to partner on creating an ethical marketplace where buyers and sellers trust each other. Your BBB is staying open and practicing social distancing by working remotely through the COVID-19 situation. As you navigate the effects, be assured, our team is as committed as ever to support our strong business community and consumers. Please use the following links\/videos as resources from your Better Business Bureau to help you navigate the current business environment. In addition we are open (virtually) for business and available to help anytime at ask@thefirstbbb.org<br><br>\nMN specific resources: <a href=\"http:\/\/mdrl.bbb.org\/track\/click\/30574501\/www.bbb.org?p=eyJzIjoicURQMkpHZDJsVHJQOVpDZHBKeWs2UzFYSDBZIiwidiI6MSwicCI6IntcInVcIjozMDU3NDUwMSxcInZcIjoxLFwidXJsXCI6XCJodHRwczpcXFwvXFxcL3d3dy5iYmIub3JnXFxcL01pbm5lc290YVxcXC9CQkJyZXNvdXJjZWxpYnJhcnlcIixcImlkXCI6XCIzZDBkZDg0NmE0YmY0ODlhYjJkOWM3Zjg1YjllNmFhZFwiLFwidXJsX2lkc1wiOltcIjhhNDc4NzUwODNkZWFhY2I5NGRhY2JiNzQ5Y2Y4NmE3NzNmNjNmOTZcIl19In0\">www.bbb.org\/Minnesota\/BBBresourcelibrary<\/a><br>\nNational resources: <a href=\"http:\/\/mdrl.bbb.org\/track\/click\/30574501\/www.bbb.org?p=eyJzIjoiOGpvam5vRE5lRVREUFJwdDRhZUE4a2FXWE9VIiwidiI6MSwicCI6IntcInVcIjozMDU3NDUwMSxcInZcIjoxLFwidXJsXCI6XCJodHRwczpcXFwvXFxcL3d3dy5iYmIub3JnXFxcL2Nvcm9uYXZpcnVzLWJ1c2luZXNzXCIsXCJpZFwiOlwiM2QwZGQ4NDZhNGJmNDg5YWIyZDljN2Y4NWI5ZTZhYWRcIixcInVybF9pZHNcIjpbXCI5NDRmNDgwZWE4ZWRjOTRiYmNlMmYzNTcyNTNkNTA3NWE1YTU4N2M5XCJdfSJ9\">www.bbb.org\/coronavirus-business<\/a><br>\nBBB video: <a href=\"http:\/\/mdrl.bbb.org\/track\/click\/30574501\/www.youtube.com?p=eyJzIjoidkF2cTNDVlZwNExsX0dyLUh6NDBJdGlRMlhzIiwidiI6MSwicCI6IntcInVcIjozMDU3NDUwMSxcInZcIjoxLFwidXJsXCI6XCJodHRwczpcXFwvXFxcL3d3dy55b3V0dWJlLmNvbVxcXC90aGVmaXJzdGJiYlwiLFwiaWRcIjpcIjNkMGRkODQ2YTRiZjQ4OWFiMmQ5YzdmODViOWU2YWFkXCIsXCJ1cmxfaWRzXCI6W1wiMzBlZmZlMDY0YzBjMmMwMWRjNmYwNWI5MTQ4ZmQ5ZmRlYzEyM2JlNFwiXX0ifQ\">www.youtube.com\/thefirstbbb<\/a><\/p>\n<p style=\"margin-left:40px;text-align:left;\">A customer review has been submitted to BBB for your business, Reliable Garage Door, Inc., at <a href=\"http:\/\/mdrl.bbb.org\/track\/click\/30574501\/www.bbb.org?p=eyJzIjoiV2IzX0pBVFA3LXo2bkNTcUg4MFNmY1puR2VZIiwidiI6MSwicCI6IntcInVcIjozMDU3NDUwMSxcInZcIjoxLFwidXJsXCI6XCJodHRwOlxcXC9cXFwvd3d3LmJiYi5vcmdcXFwvXCIsXCJpZFwiOlwiM2QwZGQ4NDZhNGJmNDg5YWIyZDljN2Y4NWI5ZTZhYWRcIixcInVybF9pZHNcIjpbXCI1YWM0MmY4YzQwYmVmNzFkN2I2NTBlZmFmMmEyNzcxY2FiZGFjMzBiXCJdfSJ9\">www.bbb.org<\/a>. We encourage you to check out the review and you may choose to submit a response.<\/p>\n<p style=\"margin-left:40px;text-align:left;\">The customer's review has not yet been posted on your BBB Business Profile but will be posted within 72 hours after BBB approval.<br><br>\nPlease use the link below to login, view, and respond; this feature is available to both BBB Accredited and non-Accredited businesses: <br><br><a href=\"http:\/\/mdrl.bbb.org\/track\/click\/30574501\/www.bbb.org?p=eyJzIjoiY3IzZmYzTlRaSXJzclZDQWtZYXFNaXhjOUc0IiwidiI6MSwicCI6IntcInVcIjozMDU3NDUwMSxcInZcIjoxLFwidXJsXCI6XCJodHRwOlxcXC9cXFwvd3d3LmJiYi5vcmdcXFwvbWlubmVzb3RhXFxcL2xvZ2luXCIsXCJpZFwiOlwiM2QwZGQ4NDZhNGJmNDg5YWIyZDljN2Y4NWI5ZTZhYWRcIixcInVybF9pZHNcIjpbXCIwOGI0N2IxOWQ4NmVkNGIyZjYwZWZiNWJlZDM4MzA4Y2FlMzJiNWY3XCJdfSJ9\">http:\/\/www.bbb.org\/minnesota\/login<\/a><br><br><strong>Your Business ID:<\/strong>  96013962<br><strong>Your Email:<\/strong> billing@reliablegaragedoor.com<br><strong>Your password is:<\/strong> <em>Click the green 'I Forgot my Password' button if you do not know this information<\/em>.<br><br>\nOnce logged in you'll want to click on the \"Read Customer Review\" box.<\/p>\n<p style=\"margin-left:40px;text-align:left;\">If BBB does not have an email address on file for you, you will need contact us at the number below to get access to your customer review. <br><br>\nIf you have any questions, or you do not believe you had an interaction with this consumer please contact us at at 651-699-1111.<br><br>\nThank you!<\/p>\n<p style=\"margin-left:40px;text-align:left;\">BBB of Minnesota and North Dakota<br><br><br><em>This is a courtesy notice for you to view and respond to your customer's experience. Customer Reviews do not affect your rating on <a href=\"http:\/\/mdrl.bbb.org\/track\/click\/30574501\/www.bbb.org?p=eyJzIjoiV2IzX0pBVFA3LXo2bkNTcUg4MFNmY1puR2VZIiwidiI6MSwicCI6IntcInVcIjozMDU3NDUwMSxcInZcIjoxLFwidXJsXCI6XCJodHRwOlxcXC9cXFwvd3d3LmJiYi5vcmdcXFwvXCIsXCJpZFwiOlwiM2QwZGQ4NDZhNGJmNDg5YWIyZDljN2Y4NWI5ZTZhYWRcIixcInVybF9pZHNcIjpbXCI1YWM0MmY4YzQwYmVmNzFkN2I2NTBlZmFmMmEyNzcxY2FiZGFjMzBiXCJdfSJ9\">www.bbb.org<\/a> and are not considered a formal complaint.<\/em><\/p>\n<p style=\"font-family:verdana;font-size:11px;\">This mailing was sent to billing@reliablegaragedoor.com.<br><br>\nThis message is being sent to you by Better Business Bureau Serving Minnesota and North Dakota.<\/p>\n<img src=\"http:\/\/mdrl.bbb.org\/track\/open.php?u=30574501&amp;id=3d0dd846a4bf489ab2d9c7f85b9e6aad\" height=\"1\" width=\"1\" alt=\"open.php?u=30574501&amp;id=3d0dd846a4bf489ab2d9c7f85b9e6aad\" \/>","source":{"type":"email","via":"customer"},"customer":{"id":92198003,"first":"Better Business","last":"Bureau","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"ask@thefirstbbb.org"},"createdBy":{"id":92198003,"type":"customer","first":"Better Business","last":"Bureau","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"ask@thefirstbbb.org"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-20T14:01:35Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/92198003"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/92198003"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1401528559"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/92198003"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/92198003"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1401528559\/threads\/"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1401528559\/120519"}}}

2021-02-02 22:58:44:{"id":1413176546,"number":121297,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"Escalation Issue for Norma Hotvedt-Iacono submitted by Amanda G","preview":"@dispatchT\u00a0Please listen to the escalation call.","mailboxId":150715,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdAt":"2021-02-01T22:40:13Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-02-02T15:58:43Z","customerWaitingSince":{"time":"2021-02-01T22:40:13Z","friendly":"17 hours ago"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"customFields":[],"_embedded":{"threads":[{"id":4088678605,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-02T15:58:43Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4086567383,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<b class=\"mention-highlight\">@dispatchT<\/b>\u00a0Please listen to the escalation call.","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-02T00:37:22Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4086556926,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"lvm","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-02T00:32:44Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4086244177,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<a href=\"https:\/\/fs10.formsite.com\/res\/workflowContinue?EParam=B6fiTn-RcO5ITYqBGr5vFYswdkdWh1NuxIlXrYVWlIq1wUJh8A1oEhjqpnQJ4FWjtOFu-OdU9OjeWtRgWJOYcT9LDZT25c00K5oMHUOxJy8\">CLICK HERE TO SUBMIT RESPONSE<\/a><br><br><table style=\"width:100%;\" cellspacing=\"0\" cellpadding=\"0\"><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Reference #<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">14764281<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Status<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Complete<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Scoring<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">0<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Contact Name<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Norma Hotvedt-Iacono<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Link to Client (Customer Link)<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\"><a href=\"https:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=74360\">https:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=74360<\/a><\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Applicable EST\/SO\/INV #<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">INV205350<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">EST\/SO\/INV Link<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\"><a href=\"https:\/\/app.reliablegaragedoor.com\/invoice.html?invoice_id=94440\">https:\/\/app.reliablegaragedoor.com\/invoice.html?invoice_id=94440<\/a><\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">How did the client contact us?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Inbound Call<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Best contact phone number for the client<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">(763) 780-6016<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Is the client only asking to apply a coupon?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">No<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Is the client asking for a reduction to the bill?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">No<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Is the client expecting a manager to follow up? (Advise F\/U within 24 hrs)<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Yes<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Describe the call in detail and answer the following questions...<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Norma called in today be we were stopping out at her rental. Technician was out there for a yearly tune-up. She stated she had a 3 yr warranty from April 2018 but we were out there 2017. The 3 year warranty was for g&amp;s repair. She was pushing me about the warranty and rushing me to look. I explained what the warranty was for and she stated \"Oh\". She asked if he put lubricant on the rails and I explained that its part of the tune-up. She said she didn't believe me and to ask the tech now. I explained they are on the field. She said she was no comfortable with them spraying it. She wants someone to give her a call back .<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">MP4 Call Recording<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\"><a href=\"https:\/\/fs10.formsite.com\/ReliableCareers\/files\/f-59-48-14764281_BjNQp6ik_RE80e4fce70a16ca6cbd47e03142da6485.mp3\">RE80e4fce70a16ca6cbd47e03142da6485.mp3 (1449k)<\/a><\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Your Name<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Amanda G<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Did you create a task for Candice?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Yes<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Did you notate on the client profile TLC &amp; Flag Level?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Yes<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Last Update<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">2021-02-01 16:40:10<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Start Time<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">2021-02-01 16:22:58<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Finish Time<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">2021-02-01 16:40:10<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">IP<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">24.118.85.248<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Browser<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Chrome<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Device<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Desktop<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Referrer<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">https:\/\/fs10.formsite.com\/ReliableCareers\/bfmzwmdtgb\/index.html?1567559462184<\/td>\n<\/tr><\/table><br><br><div style=\"text-align:center;\"><small>This email was sent to Billing@reliablegaragedoor.com as a result of a form being completed.<br><a href=\"https:\/\/fs1.formsite.com\/forms\/email-report-notification\/fill?id6=Billing%40reliablegaragedoor.com&amp;id14=1612219210194-1050890-59-1-14764281\">Click here<\/a> to report unwanted email.<\/small><\/div>\n<br><div style=\"text-align:center;\"><a href=\"https:\/\/www.formsite.com\/?utm_source=email_footer\"><img src=\"https:\/\/fs1.formsite.com\/images\/logos\/formsite_email_logo.png\" alt=\"formsite_email_logo.png\" \/><\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-02-01T22:40:13Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413176546"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1413176546\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1413176546\/121297"}}}