2021-01-27 02:43:37:{"id":1407280854,"number":120914,"threads":1,"type":"phone","folderId":1790592,"status":"active","state":"published","subject":"Voicemail Notification","preview":"Jake Sipe,  There is a new voicemail in mailbox 3502:  \tFrom:\t\"6122104396\"  \tLength:\t4:14 seconds \tDate:\tTuesday, January 26, 2021 at 01:42:47 PM   Visit http:\/\/AMPWEBADDRESS\/ucp to check your voicema","mailboxId":134033,"assignee":{"id":267962,"type":"user","first":"Jake","last":"Sipe","email":"jakes@reliablegaragedoor.com"},"createdBy":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"createdAt":"2021-01-26T19:43:34Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-26T19:43:34Z","customerWaitingSince":{"time":"2021-01-26T19:43:33Z","friendly":"Just now"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4067094210,"type":"lineitem","action":{"type":"automatic-workflow","text":"Workflow **Jake** was triggered","associatedEntities":{"workflow":390514}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":1,"type":"user","first":"Help","last":"Scout","email":"none@nowhere.com"},"assignedTo":{"id":267962,"type":"user","first":"Jake","last":"Sipe","email":"jakes@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-26T19:43:36Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/267962"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"}}},{"id":4067094081,"type":"phone","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Jake Sipe,<br \/>\n<br \/>\nThere is a new voicemail in mailbox 3502:<br \/>\n<br \/>\n\tFrom:\t\"6122104396\" &lt;6122104396&gt;<br \/>\n\tLength:\t4:14 seconds<br \/>\n\tDate:\tTuesday, January 26, 2021 at 01:42:47 PM<br \/>\n<br \/>\n<br \/>\nVisit http:\/\/AMPWEBADDRESS\/ucp to check your voicemail with a web browser.","source":{"type":"email","via":"customer"},"customer":{"id":274114344,"first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"createdBy":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d12wqas9hcki3z.cloudfront.net\/images\/users\/asterisk.png","email":"noreply@pbx.reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-26T19:43:33Z","_embedded":{"attachments":[{"id":330867273,"filename":"msg0000.wav","mimeType":"audio\/x-wav","width":0,"height":0,"size":4051564,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1407280854\/attachments\/330867273"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1407280854\/attachments\/330867273\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/330867273\/1c6225e4f328cd18081b65137f10ca255a6c38f2\/msg0000.wav"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1407280854"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/134033"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1407280854\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/267962"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1407280854\/120914"}}}

2021-01-27 05:29:30:{"id":1407442189,"number":120927,"threads":1,"type":"phone","folderId":1790592,"status":"active","state":"published","subject":"Voicemail Notification","preview":"Clayton Voicemail,  There is a new voicemail in mailbox 3501:  \tFrom:\t\"9523883582\"  \tLength:\t0:29 seconds \tDate:\tTuesday, January 26, 2021 at 04:29:17 PM   Visit http:\/\/AMPWEBADDRESS\/ucp to check your","mailboxId":134033,"assignee":{"id":184619,"type":"user","first":"Clay","last":"Kriechbaum","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184619.69001.jpg","email":"clayk@reliablegaragedoor.com"},"createdBy":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"createdAt":"2021-01-26T22:29:28Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-26T22:29:28Z","customerWaitingSince":{"time":"2021-01-26T22:29:28Z","friendly":"Just now"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4067677101,"type":"lineitem","action":{"type":"automatic-workflow","text":"Workflow **Clay** was triggered","associatedEntities":{"workflow":390510}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":1,"type":"user","first":"Help","last":"Scout","email":"none@nowhere.com"},"assignedTo":{"id":184619,"type":"user","first":"Clay","last":"Kriechbaum","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184619.69001.jpg","email":"clayk@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-26T22:29:28Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184619"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"}}},{"id":4067677087,"type":"phone","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Clayton Voicemail,<br \/>\n<br \/>\nThere is a new voicemail in mailbox 3501:<br \/>\n<br \/>\n\tFrom:\t\"9523883582\" &lt;9523883582&gt;<br \/>\n\tLength:\t0:29 seconds<br \/>\n\tDate:\tTuesday, January 26, 2021 at 04:29:17 PM<br \/>\n<br \/>\n<br \/>\nVisit http:\/\/AMPWEBADDRESS\/ucp to check your voicemail with a web browser.","source":{"type":"email","via":"customer"},"customer":{"id":274114344,"first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"createdBy":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d12wqas9hcki3z.cloudfront.net\/images\/users\/asterisk.png","email":"noreply@pbx.reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-26T22:29:28Z","_embedded":{"attachments":[{"id":330916548,"filename":"msg0000.wav","mimeType":"audio\/x-wav","width":0,"height":0,"size":465964,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1407442189\/attachments\/330916548"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1407442189\/attachments\/330916548\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/330916548\/a73751db6ed303195aa1af79908190945489d66b\/msg0000.wav"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1407442189"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/134033"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1407442189\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184619"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1407442189\/120927"}}}

2021-01-27 06:37:19:{"id":1407477654,"number":120935,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"Escalation Issue for Karen Hail submitted by Kerstin Spangler","preview":"CLICK HERE TO SUBMIT RESPONSE  Reference # 14738998 Status Complete Scoring 0 Contact Name Karen Hail Link to Client (Customer Link) https:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=","mailboxId":150715,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdAt":"2021-01-26T23:15:41Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-26T23:37:18Z","customerWaitingSince":{"time":"2021-01-26T23:15:41Z","friendly":"21 min ago"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"customFields":[],"_embedded":{"threads":[{"id":4067840186,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-26T23:37:18Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4067794138,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<a href=\"https:\/\/fs10.formsite.com\/res\/workflowContinue?EParam=B6fiTn-RcO5ITYqBGr5vFYswdkdWh1NuxIlXrYVWlIq1wUJh8A1oEhjqpnQJ4FWjtOFu-OdU9OjeWtRgWJOYcbvJtoStLSvhngbtbHWZMa4\">CLICK HERE TO SUBMIT RESPONSE<\/a><br><br><table style=\"width:100%;\" cellspacing=\"0\" cellpadding=\"0\"><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Reference #<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">14738998<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Status<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Complete<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Scoring<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">0<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Contact Name<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Karen Hail<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Link to Client (Customer Link)<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\"><a href=\"https:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=114342\">https:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=114342<\/a><\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Applicable EST\/SO\/INV #<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">INV198684a<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">EST\/SO\/INV Link<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\"><a href=\"https:\/\/app.reliablegaragedoor.com\/invoice.html?invoice_id=88875\">https:\/\/app.reliablegaragedoor.com\/invoice.html?invoice_id=88875<\/a><\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">How did the client contact us?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Inbound Call<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Best contact phone number for the client<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">(651) 795-9688<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Is the client only asking to apply a coupon?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">No<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Is the client asking for a reduction to the bill?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Yes<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">What items is the requested discount for?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">\n<ul style=\"list-style:outside;margin:0;padding:0 0 0 1em;\"><li style=\"margin:0;padding:0 0 4px;\">Springs<\/li>\n<li style=\"margin:0;padding:0 0 4px;\">Cables<\/li>\n<\/ul><\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Is the client expecting a manager to follow up? (Advise F\/U within 24 hrs)<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Yes<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Describe the call in detail and answer the following questions...<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Karen called into the office regarding work that was done on 10\/14\/2020. 'Several garage people' stated what we charged was highway robbery. She stated she called 'all the other garage places' and they were considerably lower; they quoted $199 up to $400, not $600. She does feel we over charged her. She stated the quotes she got were apples to apples with the same warranty levels and everything; sounds like these quotes were just over the phone and not printed. She stated they are 'really good and reliable' garage door places that all consistently said we ripped her off.<br><br>\nShe apologized that she never responded when we reached out for her initial escalation. She had been extremely busy with Christmas and then got very sick.<br><br>\nExtension springs, drive cables, and safety cables.<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">MP4 Call Recording<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\"><a href=\"https:\/\/fs10.formsite.com\/ReliableCareers\/files\/f-59-48-14738998_PHuPd2Ys_karen.hail.mp3\">karen.hail.mp3 (1195k)<\/a><\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Your Name<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Kerstin Spangler<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Did you create a task for Candice?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Yes<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Did you notate on the client profile TLC &amp; Flag Level?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Yes<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Last Update<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">2021-01-26 17:15:33<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Start Time<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">2021-01-26 15:59:23<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Finish Time<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">2021-01-26 17:15:33<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">IP<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">173.25.228.247<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Browser<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Chrome<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Device<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Desktop<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Referrer<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">https:\/\/fs10.formsite.com\/ReliableCareers\/bfmzwmdtgb\/index.html?1551229791303<\/td>\n<\/tr><\/table><br><br><div style=\"text-align:center;\"><small>This email was sent to Billing@reliablegaragedoor.com as a result of a form being completed.<br><a href=\"https:\/\/fs1.formsite.com\/forms\/email-report-notification\/fill?id6=Billing%40reliablegaragedoor.com&amp;id14=1611702932777-1050890-59-1-14738998\">Click here<\/a> to report unwanted email.<\/small><\/div>\n<br><div style=\"text-align:center;\"><a href=\"https:\/\/www.formsite.com\/?utm_source=email_footer\"><img src=\"https:\/\/fs1.formsite.com\/images\/logos\/formsite_email_logo.png\" alt=\"formsite_email_logo.png\" \/><\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-26T23:15:41Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1407477654"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1407477654\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1407477654\/120935"}}}

2021-01-27 07:24:36:{"id":1407357485,"number":120920,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"NSF Check | Steve Kenady","preview":"LVM and email","mailboxId":150715,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":84321613,"type":"customer","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"vanessal@reliablegaragedoor.com"},"createdAt":"2021-01-26T20:57:48Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-27T00:24:35Z","customerWaitingSince":{"time":"2021-01-26T20:57:48Z","friendly":"2:57pm"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":84321613,"type":"customer","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"vanessal@reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4067943643,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-27T00:24:35Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4067943259,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"LVM and email","source":{"type":"web","via":"user"},"customer":{"id":84321613,"first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-27T00:24:21Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/84321613"}}},{"id":4067386010,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<div dir=\"ltr\">Hello,\n<div><br><\/div>\n<div><a href=\"https:\/\/app.reliablegaragedoor.com\/invoice.html?invoice_id=93034\">Steve Kenady<\/a> | <a href=\"https:\/\/drive.google.com\/file\/d\/10TPRN6K7J4xFbUnANq3F__PqmzbmZRsl\/view?usp=sharing\">NSF Check<\/a><\/div>\n<div><br><\/div>\n<div>Steve's check was returned for insufficient funds. I deleted the payment from the CRM and added an NSF fee to the invoice. Please reach out to Steve and collect.<\/div>\n<div><br><\/div>\n<div>Thanks,<br clear=\"all\" \/><div><br><\/div>\n--<br><div class=\"ex-gmail_signature\" dir=\"ltr\"><br><div dir=\"ltr\">\n<div style=\"float:left;height:70px;color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;\"><span><a href=\"https:\/\/www.reliablegaragedoor.com\/\"><img src=\"https:\/\/lh3.googleusercontent.com\/bJtn3R0mYgxkIJCjRNDdDR5ENr0VN_CB1G7LoSi_LGPo-lWBce9ScEQ37RKKgDvXk3vYOaGDLxt46Ce7mQ5KDvD9Wudrae_r85LpL5fgEdf28Zi3ogzoH7acQKcWDugsvS1GHWt3wg=w2400\" style=\"border:medium none;padding:0px;margin:0px;\" alt=\"bJtn3R0mYgxkIJCjRNDdDR5ENr0VN_CB1G7LoSi_LGPo-lWBce9ScEQ37RKKgDvXk3vYOaGDLxt46Ce7mQ5KDvD9Wudrae_r85LpL5fgEdf28Zi3ogzoH7acQKcWDugsvS1GHWt3wg=w2400\" \/><\/a><\/span><\/div>\n<div style=\"color:rgb(0,0,0);font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:medium;font-style:normal;font-weight:400;letter-spacing:normal;margin:0px;padding:0px;text-indent:0px;text-transform:none;white-space:normal;width:240px;word-spacing:0px;\">\n<div style=\"text-align:left;padding-left:20px;font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;\"><span><span style=\"color:rgb(67,67,67);font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:20px;font-weight:bold;line-height:22px;margin:0px;padding:0px;\">Vanessa Lloyd<\/span><span style=\"font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:12px;margin:0px;padding:0px;color:rgb(53,117,188);\">Director of Client Services<\/span><\/span>\n<hr style=\"border:medium none;height:3px;color:rgb(53,117,188);width:155px;background-color:rgb(53,117,188);text-align:left;padding:0px;margin:2px 0px 0px;\" \/><\/div>\n<div style=\"color:rgb(67,67,67);font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:12px;line-height:20px;margin:2px 0px 0px;padding:0px;padding-left:20px;text-align:left;text-decoration:none;\"><span style=\"color:rgb(67,67,67);font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:14px;font-weight:bold;margin:0px;padding:0px 5px 0px 0px;\">Direct<\/span><span> <\/span><a href=\"tel:+16122780438\" style=\"font-size:14px;padding:0px;margin:0px;color:rgb(67,67,67);text-decoration:none;\">612-278-0438<\/a><br><span style=\"color:rgb(67,67,67);font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:14px;font-weight:bold;margin:0px;padding:0px 5px 0px 0px;\">Office<\/span><span> <\/span><a href=\"tel:+16123398828\" style=\"font-size:14px;padding:0px;margin:0px;border:medium none;color:rgb(67,67,67);text-decoration:none;\">612-339-8828<\/a><\/div>\n<\/div>\n<div style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;\">\n<hr style=\"border:medium none;width:265px;height:1px;color:rgb(67,67,67);background-color:rgb(67,67,67);text-align:left;margin:5px 0px 2px;\" \/><div style=\"width:265px;margin:0px;text-align:center;padding:0px;\">\n<p style=\"font-size:12px;margin:6px 0px 0px;text-align:center;line-height:18px;padding:0px;color:rgb(67,67,67);font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;\">Click here to learn more about us at<a href=\"https:\/\/www.reliablegaragedoor.com\/\" style=\"color:rgb(67,67,67);font-size:14px;font-weight:bold;text-decoration:none;\"><br>\nwww.ReliableGarageDoor.com!<br><\/a><\/p>\n<a href=\"https:\/\/www.reliablegaragedoor.com\/\" style=\"color:rgb(67,67,67);text-decoration:none;font-size:14px;\"><\/a><a href=\"https:\/\/www.reliablegaragedoor.com\/\"><img src=\"https:\/\/lh3.googleusercontent.com\/2G0lk1VJnGRyC55GKs0Y5ZJ9SEQro3rxMd3PldX8FGNs0vcrIYShKS5-7KfI6mG2bySJ5ayAqRMq79mgxwwTR7mGf6i4Yo4DSY71WD8pk82i0oi576XqX2xmpmwyxNbZHgaimlBI\" style=\"padding:2px 0px 0px 10px;margin:0px;height:40px;width:47px;\" alt=\"2G0lk1VJnGRyC55GKs0Y5ZJ9SEQro3rxMd3PldX8FGNs0vcrIYShKS5-7KfI6mG2bySJ5ayAqRMq79mgxwwTR7mGf6i4Yo4DSY71WD8pk82i0oi576XqX2xmpmwyxNbZHgaimlBI\" \/><\/a><\/div>\n<\/div>\n<\/div>\n<div><br><\/div>\n<div><br><\/div>\n<\/div>\n<\/div>\n<\/div>","source":{"type":"email","via":"customer"},"customer":{"id":84321613,"first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":84321613,"type":"customer","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-26T20:57:48Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/84321613"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/84321613"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1407357485"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/84321613"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/84321613"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1407357485\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1407357485\/120920"}}}

2021-01-27 07:40:47:{"id":1407052637,"number":120899,"threads":1,"type":"email","folderId":377701,"status":"active","state":"published","subject":"David left a review for Reliable Garage Door on Google My Business","preview":"Reply to their review    Good job, you got a new 5-star review Read review  David Smith Great Service!!! From the time I heard one of my garage door springs explode to the time Justin... Replying to r","mailboxId":34936,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":260198168,"type":"customer","first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"createdAt":"2021-01-26T16:28:24Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-27T00:40:46Z","customerWaitingSince":{"time":"2021-01-26T16:28:24Z","friendly":"10:28am"},"source":{"type":"emailfwd","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":260198168,"type":"customer","first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"customFields":[],"_embedded":{"threads":[{"id":4067972755,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-27T00:40:46Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4066273151,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Reply to their review<br>&lt;#m_-6911297055562735022_&gt;<br>&lt;#m_-6911297055562735022_&gt;<br>&lt;#m_-6911297055562735022_&gt;<br>Good job, you got a new<br>5-star review<br>Read review<br>&lt;https:\/\/business.google.com\/reviews\/l\/14087477200866712908\/r\/ChdDSUhNMG9nS0VJQ0FnSUN5cXFfVnZ3RRAB?utm_campaign=gmb_notifications&utm_medium=desktop.email&utm_source=local_review&trk=https%3A%2F%2Fwww.google.com%2Fappserve%2Fmkt%2Fp%2FAD-FnExip_ciMk6Mshw-M5sBAJHiZ2ATOd64qhjUix7WUtLl5ZosBGwYBfZ8RPrMHIpRtX7VbBFUGLQAiPh65eo&gt;<br>David Smith<br>Great Service!!! From the time I heard one of my garage door springs<br>explode to the time Justin...<br>Replying to reviews can help customers gain more trust in your business.<br><br>We\u2019ll let David know when you\u2019ve replied.<br>Read review<br>&lt;https:\/\/business.google.com\/reviews\/l\/14087477200866712908\/r\/ChdDSUhNMG9nS0VJQ0FnSUN5cXFfVnZ3RRAB?utm_campaign=gmb_notifications&utm_medium=desktop.email&utm_source=local_review&trk=https%3A%2F%2Fwww.google.com%2Fappserve%2Fmkt%2Fp%2FAD-FnEx0lyDI9y7TPjKJADXTERCMrekiEazLiPpgChLjnMboKUMhsC6hqtAVGEa1nmLDAI2YnEHYOfDMQ_hnVhu81ro&gt;<br>Visit Google My Business Help<br>&lt;https:\/\/www.google.com\/appserve\/mkt\/p\/AD-FnEwCmI_XmrqkOxeyEexRmSHjbbVURo6ggofXoa-KXAifQigCPvcE4HM4_dclF3e8ZgCbd-_nxaPFvS-1jPF668CEGvuih9zjCKCzROh1FhxMvE8KwhXWzZhgtX3yMdrCySQSwnNzyR8TiYWfA6A_pNv9m96x&gt;<br>to learn more and get<br>tips on replying to reviews.<br>This email was sent to you because you indicated that you\u2019d like to receive<br>updates about reviews of your Business Profile. If you don\u2019t want to<br>receive such emails in the future, please unsubscribe here<br>&lt;https:\/\/www.google.com\/appserve\/mkt\/optout\/AD-FnEzVTTaG8iEFTfLPYSW9KjkcEQFifDs5P48gwRN-kp0Wn8O21kbIpRMN6dch3O0WIGeRbtVtf0fMT4fW6YMtAU0BCIIyxB_RZR4oxuVd_Ji5xdqzCB1vtdTHHhZUMfPFPBWFaVg?hl=en&gt;.<br>You can also change your preference on your Google My Business settings<br>page by logging into https:\/\/business.google.com\/settings<br>&lt;https:\/\/www.google.com\/appserve\/mkt\/p\/AD-FnEwNoLTC1XQHsK2Jkr6waVOXNICci_AnSz2NtSVaXCe925dXw2tP2TQigsg9OQEx9lg9xZonW1dp7-VaWEPds3YGmWD8Ys1-B_ZH7tt0k3XKYRwPDdEdutQ0_JdC_FDbnTqm&gt;<br>.<br>\u00a9 2021 Google LLC 1600 Amphitheatre<br>Parkway, Mountain View, CA 94043 &lt;#m_-6911297055562735022_&gt;","source":{"type":"email","via":"customer"},"customer":{"id":260198168,"first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"createdBy":{"id":260198168,"type":"customer","first":"Google My","last":"Business","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"googlemybusiness-noreply@google.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":["reviews@reliablegaragedoor.com"],"cc":[],"bcc":[],"createdAt":"2021-01-26T16:28:24Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1407052637"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/34936"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/260198168"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1407052637\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1407052637\/120899"}}}

2021-01-27 07:40:47:{"id":1407532251,"number":120943,"threads":1,"type":"email","folderId":377701,"status":"active","state":"published","subject":"New recommendation about Reliable Garage Door | Coon Rapids for your review","preview":"See what your neighbors are saying about you  [image: Nextdoor]  View on Nextdoor  One of your neighbors left you a new recommendation. Sue D. from Waite Park I use Reliable garage door. YOUR PAGE Rel","mailboxId":34936,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":107041410,"type":"customer","first":"&#39;nextdoor&#39; Via Rgd Social","last":"Media","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"socialmedia@reliablegaragedoor.com"},"createdAt":"2021-01-27T00:39:52Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-27T00:40:46Z","customerWaitingSince":{"time":"2021-01-27T00:39:52Z","friendly":"Just now"},"source":{"type":"emailfwd","via":"customer"},"tags":[],"cc":["socialmedia@reliablegaragedoor.com"],"bcc":[],"primaryCustomer":{"id":107041410,"type":"customer","first":"&#39;nextdoor&#39; Via Rgd Social","last":"Media","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"socialmedia@reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4067972757,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-27T00:40:46Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4067971294,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"See what your neighbors are saying about you<br><br>[image: Nextdoor]<br>&lt;https:\/\/nextdoor.com?ct=goli-KB6sVpYtY64Qecn6tblbKz6EkKe5J2ySoL9ggcYIAo8nqJtpn-K13FLc06x&ec=5s11XNCFBEBVTtSxvOhk2YfiDRMAQEPy3c5qrywznrQ=&token=yy-VIV43tYtNBbGkzfzERhi_wEF1csBHlIAqLNmzf8ssU_Xf7lWoeHAsXphm8DTDe06ejGYX51t-k1l5VFJc69EXLL-WnFN0I3v6nDw4mpQ%3D&lc=729&auto_token=3HVH1UlhO3Jk7drSl-yNpRynR88uQNPqNPMOEG03hQHyP1WX8db6G0x2AkL1-ba7Kidti9BPUUAaDRV-JPrfzI-suv1M9RtiZdtrN4shjJY%3D&gt;<br>View on Nextdoor<br>&lt;https:\/\/nextdoor.com\/neighbor-comments\/?profile_id=50030958&active_page_id=7432063&s=&is=bce&ct=goli-KB6sVpYtY64Qecn6tblbKz6EkKe5J2ySoL9ggcYIAo8nqJtpn-K13FLc06x&ec=5s11XNCFBEBVTtSxvOhk2YfiDRMAQEPy3c5qrywznrQ=&token=yy-VIV43tYtNBbGkzfzERhi_wEF1csBHlIAqLNmzf8ssU_Xf7lWoeHAsXphm8DTDe06ejGYX51t-k1l5VFJc69EXLL-WnFN0I3v6nDw4mpQ%3D&auto_token=3HVH1UlhO3Jk7drSl-yNpRynR88uQNPqNPMOEG03hQHyP1WX8db6G0x2AkL1-ba7Kidti9BPUUAaDRV-JPrfzI-suv1M9RtiZdtrN4shjJY%3D&lc=730&gt;<br>One of your neighbors left you a new recommendation.<br>Sue D. from Waite Park<br>I use Reliable garage door.<br>YOUR PAGE<br>Reliable Garage Door | Coon Rapids 138<br>114th Ln NW<br>View recommendation<br>&lt;https:\/\/nextdoor.com\/neighbor-comments\/?profile_id=50030958&active_page_id=7432063&s=&is=bce&ct=goli-KB6sVpYtY64Qecn6tblbKz6EkKe5J2ySoL9ggcYIAo8nqJtpn-K13FLc06x&ec=5s11XNCFBEBVTtSxvOhk2YfiDRMAQEPy3c5qrywznrQ=&token=yy-VIV43tYtNBbGkzfzERhi_wEF1csBHlIAqLNmzf8ssU_Xf7lWoeHAsXphm8DTDe06ejGYX51t-k1l5VFJc69EXLL-WnFN0I3v6nDw4mpQ%3D&auto_token=3HVH1UlhO3Jk7drSl-yNpRynR88uQNPqNPMOEG03hQHyP1WX8db6G0x2AkL1-ba7Kidti9BPUUAaDRV-JPrfzI-suv1M9RtiZdtrN4shjJY%3D&lc=731&gt;<br><br><br>This message was intended for socialmedia@reliablegaragedoor.com<br>&lt;#m_441491779157716353_footer_email&gt;<br>Unsubscribe or adjust your email settings<br>&lt;https:\/\/nextdoor.com\/category_unsub\/?p=50030958&c=&e=186&k=bfa2b1c5bacd487&ct=goli-KB6sVpYtY64Qecn6tblbKz6EkKe5J2ySoL9ggcYIAo8nqJtpn-K13FLc06x&ec=5s11XNCFBEBVTtSxvOhk2YfiDRMAQEPy3c5qrywznrQ=&token=yy-VIV43tYtNBbGkzfzERhi_wEF1csBHlIAqLNmzf8ssU_Xf7lWoeHAsXphm8DTDe06ejGYX51t-k1l5VFJc69EXLL-WnFN0I3v6nDw4mpQ%3D&lc=732&auto_token=3HVH1UlhO3Jk7drSl-yNpRynR88uQNPqNPMOEG03hQHyP1WX8db6G0x2AkL1-ba7Kidti9BPUUAaDRV-JPrfzI-suv1M9RtiZdtrN4shjJY%3D&gt;<br><br>Nextdoor, 420 Taylor Street, San Francisco, CA 94102<br>&lt;#m_441491779157716353_footer_address&gt;","source":{"type":"email","via":"customer"},"customer":{"id":107041410,"first":"&#39;nextdoor&#39; 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2021-01-27 23:37:10:{"id":1408136268,"number":120969,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"Paper Copy","preview":"Hello! Please mail a paper copy of this invoice to:   Connie Mack 714 E Nicollet Blvd Burnsville, MN 55337-6764    Thank you!","mailboxId":150715,"assignee":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"createdBy":{"id":201076456,"type":"customer","first":"Taylor","last":"Jones","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"taylorj@reliablegaragedoor.com"},"createdAt":"2021-01-27T16:24:37Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-27T16:37:09Z","customerWaitingSince":{"time":"2021-01-27T16:24:37Z","friendly":"12 min ago"},"source":{"type":"email","via":"customer"},"tags":[],"cc":["kerstins@reliablegaragedoor.com"],"bcc":[],"primaryCustomer":{"id":201076456,"type":"customer","first":"Taylor","last":"Jones","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"taylorj@reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4069974878,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Billing Department","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-27T16:37:09Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4069920356,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<div dir=\"ltr\">Hello! Please mail a paper copy of this invoice to:\n<div><br><\/div>\n<div>Connie Mack<\/div>\n<div>714 E Nicollet Blvd<\/div>\n<div>Burnsville, MN 55337-6764<br><\/div>\n<div><br><\/div>\n<div>Thank you! <\/div>\n<\/div>","source":{"type":"email","via":"customer"},"customer":{"id":201076456,"first":"Taylor","last":"Jones","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"taylorj@reliablegaragedoor.com"},"createdBy":{"id":201076456,"type":"customer","first":"Taylor","last":"Jones","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"taylorj@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":["kerstins@reliablegaragedoor.com","billing@reliablegaragedoor.com"],"cc":[],"bcc":[],"createdAt":"2021-01-27T16:24:37Z","_embedded":{"attachments":[{"id":331117553,"filename":"INV205082.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":171447,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1408136268\/attachments\/331117553"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1408136268\/attachments\/331117553\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/331117553\/69e3c468fefdde672608a79200dfc81e01577f85\/INV205082.pdf"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/201076456"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/201076456"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1408136268"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/201076456"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/201076456"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1408136268\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1408136268\/120969"}}}

2021-01-27 23:39:02:{"id":1313866646,"number":114489,"threads":1,"type":"email","folderId":2114929,"status":"closed","state":"published","subject":"Escalation Issue for Karen Hail submitted by Nelle Bing","preview":"Submitted BD","mailboxId":150715,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdAt":"2020-10-19T17:28:01Z","closedBy":322359,"closedByUser":{"id":322359,"type":"user","first":"Dispatch","last":"Team","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/322359.150731.png","email":"customerservice@reliablegaragedoor.com"},"closedAt":"2021-01-18T17:41:13Z","userUpdatedAt":"2021-01-27T16:39:00Z","customerWaitingSince":{"time":"2021-01-18T17:41:13Z","friendly":"Jan 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responses.","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-22T23:57:08Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3972326638,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Still not reaching her.","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-22T23:53:54Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3920733636,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-07T01:29:58Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":3874648362,"type":"lineitem","status":"pending","action":{"type":"default","text":"You marked as Pending","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-11-20T18:14:05Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"}}},{"id":3871564629,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Anyone","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-11-19T19:46:41Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":3871560215,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"lvm - haven't connected in order to discuss Dereks explanation. We really don't want to price match this and can offer FSC. Karen doesn't seem to want to do the work to get the estimate to price match anyway but she's not happy with $40. Were going to further discuss when she calls back.","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-11-19T19:46:35Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3826582472,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-11-04T21:18:45Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":3816732655,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Anyone","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-11-02T02:55:38Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":3808810594,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"LVM.<br \/><br \/>Per Derek -\u00a0Yes, the extension springs were very old and stretched in places (coils deformed and did not return to original shape. I remember this call because it was a solid 30 mins of pitching and her calling friends for recommendations. I gave her the option of drive cables and safety cables. Strongly recommended new springs (actually strongly recommended torcon)\u00a0","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-10-29T17:02:43Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3799062282,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-10-26T21:03:11Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":3799036254,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"Karen is going to get us a quote from a professional service company like ours so that we can price match. She said that she spoke with 3 other companies that could do this for $300. She said that she doesn't know why we told her the springs needed to be replaced and I don't see a note. Reaching out to Derek to get more info. Asked her when we could expect it and she said she doesn't know when she will get it over to us.","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-10-26T20:56:42Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3778522350,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"lvm","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-10-19T18:09:45Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3778369475,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<a href=\"https:\/\/fs10.formsite.com\/res\/workflowContinue?EParam=B6fiTn-RcO5ITYqBGr5vFYswdkdWh1NuxIlXrYVWlIq1wUJh8A1oEhjqpnQJ4FWjtOFu-OdU9OjeWtRgWJOYcbw1djE8UdGfeABRcuSTk7w\">CLICK HERE TO SUBMIT RESPONSE<\/a><br><br><table style=\"width:100%;\" cellspacing=\"0\" cellpadding=\"0\"><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Reference #<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">14235529<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Status<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Complete<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Scoring<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">6517959688<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Contact Name<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Karen Hail<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Link to Client (Customer Link)<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\"><a href=\"https:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=114342\">https:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=114342<\/a><\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Applicable EST\/SO\/INV #<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\"><a href=\"https:\/\/app.reliablegaragedoor.com\/invoice.html?invoice_id=88875\">https:\/\/app.reliablegaragedoor.com\/invoice.html?invoice_id=88875<\/a><\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">How did the client contact us?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Inbound Call<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Best contact phone number for the client<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">6517959688<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Is the client only asking to apply a coupon?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">No<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Is the client asking for a reduction to the bill?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Yes<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">What items is the requested discount for?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">All<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Is the client expecting a manager to follow up? (Advise F\/U within 24 hrs)<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Yes<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Describe the call in detail and answer the following questions...<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Karen is wondering why her bill was so expensive. She has heard from three other companies that they would have charged her only $300.<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">MP4 Call Recording<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\"><a href=\"https:\/\/fs10.formsite.com\/ReliableCareers\/files\/f-59-48-14235529_XNgQjLtV_REf15b69eb5716747276aecb1412d6fa99.mp3\">REf15b69eb5716747276aecb1412d6fa99.mp3 (516k)<\/a><\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Your Name<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Nelle Bing<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Did you create a task for Candice?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Yes<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Did you notate on the client profile TLC &amp; Flag Level?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Yes<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Last Update<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">2020-10-19 12:27:58<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Start Time<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">2020-10-19 12:24:48<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Finish Time<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">2020-10-19 12:27:58<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">IP<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">174.20.178.181<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Browser<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Chrome<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">OS<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Windows<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Referrer<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">N\/A<\/td>\n<\/tr><\/table><br><br><div style=\"text-align:center;\"><small>This email was sent to Billing@reliablegaragedoor.com as a result of a form being completed.<br><a href=\"https:\/\/fs1.formsite.com\/forms\/email-report-notification\/fill?id6=Billing%40reliablegaragedoor.com&amp;id14=1603128477701-1050890-59-1-14235529\">Click here<\/a> to report unwanted email.<\/small><\/div>\n<br><div style=\"text-align:center;\"><a href=\"https:\/\/www.formsite.com\/?utm_source=email_footer\"><img src=\"https:\/\/fs1.formsite.com\/images\/logos\/formsite_email_logo.png\" alt=\"formsite_email_logo.png\" \/><\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-10-19T17:28:01Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1313866646"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/322359"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1313866646\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1313866646\/114489"}}}

2021-01-27 23:47:31:{"id":1408163819,"number":120974,"threads":1,"type":"phone","folderId":1790592,"status":"active","state":"published","subject":"Voicemail Notification","preview":"Clayton Voicemail,  There is a new voicemail in mailbox 3501:  \tFrom:\t\"9523883582\"  \tLength:\t0:22 seconds \tDate:\tWednesday, January 27, 2021 at 10:47:15 AM   Visit http:\/\/AMPWEBADDRESS\/ucp to check yo","mailboxId":134033,"assignee":{"id":184619,"type":"user","first":"Clay","last":"Kriechbaum","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184619.69001.jpg","email":"clayk@reliablegaragedoor.com"},"createdBy":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"createdAt":"2021-01-27T16:47:29Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-27T16:47:29Z","customerWaitingSince":{"time":"2021-01-27T16:47:29Z","friendly":"Just now"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4070017786,"type":"lineitem","action":{"type":"automatic-workflow","text":"Workflow **Clay** was triggered","associatedEntities":{"workflow":390510}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":1,"type":"user","first":"Help","last":"Scout","email":"none@nowhere.com"},"assignedTo":{"id":184619,"type":"user","first":"Clay","last":"Kriechbaum","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184619.69001.jpg","email":"clayk@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-27T16:47:30Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184619"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"}}},{"id":4070017714,"type":"phone","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Clayton Voicemail,<br \/>\n<br \/>\nThere is a new voicemail in mailbox 3501:<br \/>\n<br \/>\n\tFrom:\t\"9523883582\" &lt;9523883582&gt;<br \/>\n\tLength:\t0:22 seconds<br \/>\n\tDate:\tWednesday, January 27, 2021 at 10:47:15 AM<br \/>\n<br \/>\n<br \/>\nVisit http:\/\/AMPWEBADDRESS\/ucp to check your voicemail with a web browser.","source":{"type":"email","via":"customer"},"customer":{"id":274114344,"first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"createdBy":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d12wqas9hcki3z.cloudfront.net\/images\/users\/asterisk.png","email":"noreply@pbx.reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-27T16:47:29Z","_embedded":{"attachments":[{"id":331125803,"filename":"msg0000.wav","mimeType":"audio\/x-wav","width":0,"height":0,"size":359724,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1408163819\/attachments\/331125803"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1408163819\/attachments\/331125803\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/331125803\/9d22ecfee8110ce2728fa1032a6c98cc6b070a27\/msg0000.wav"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1408163819"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/134033"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1408163819\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184619"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1408163819\/120974"}}}