2021-01-25 00:23:24:{"id":1404674869,"number":120737,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"Janice Block","preview":"Hello!    Mrs Janice Block would appreciate a hard-copy invoice for the work that was done on Saturday, January 23. Could you please mail her a physical copy of the receipt?   -- Thank you,     Nelle","mailboxId":150715,"assignee":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"createdBy":{"id":275085673,"type":"customer","first":"Nelle","last":"Bing","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"nelleb@reliablegaragedoor.com"},"createdAt":"2021-01-23T18:19:04Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-24T17:23:23Z","customerWaitingSince":{"time":"2021-01-23T18:19:04Z","friendly":"23 hours ago"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":275085673,"type":"customer","first":"Nelle","last":"Bing","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"nelleb@reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4059821200,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Billing Department","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-24T17:23:23Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4058570244,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<div dir=\"ltr\">Hello! \n<div><br><\/div>\n<div>Mrs Janice Block would appreciate a hard-copy invoice for the work that was done on Saturday, January 23. Could you please mail her a physical copy of the receipt? <br clear=\"all\" \/><div><br><\/div>\n--<br><div class=\"ex-gmail_signature\" dir=\"ltr\">Thank you, \n<div><br><\/div>\n<div>\n<div style=\"font-weight:bold;\">Nelle Bing<\/div>\n<div style=\"font-style:italic;\">Customer Service Rep<\/div>\n<div style=\"font-weight:bold;\">612-339-8828<\/div>\n<\/div>\n<div> <img src=\"https:\/\/drive.google.com\/a\/reliablegaragedoor.com\/uc?id=1rbFiyGnr5w8Sua6r3PdMkRCndzQ2HECI&amp;export=download\" alt=\"uc?id=1rbFiyGnr5w8Sua6r3PdMkRCndzQ2HECI&amp;export=download\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>","source":{"type":"email","via":"customer"},"customer":{"id":275085673,"first":"Nelle","last":"Bing","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"nelleb@reliablegaragedoor.com"},"createdBy":{"id":275085673,"type":"customer","first":"Nelle","last":"Bing","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"nelleb@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-23T18:19:04Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/275085673"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/275085673"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1404674869"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/275085673"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/275085673"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1404674869\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1404674869\/120737"}}}

2021-01-25 08:37:13:{"id":1405379449,"number":120790,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","preview":"Hi ladies,   Hope all is well!   Please see the attached image...   Have these checks been turned in?  --    Candice DrescherExecutive Admin Assistant  Direct 612-324-3103 Office 612-339-8828    Click","mailboxId":150715,"assignee":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"createdBy":{"id":192285074,"type":"customer","first":"Candice","last":"Drescher","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"candiced@reliablegaragedoor.com"},"createdAt":"2021-01-25T01:37:02Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-25T01:37:12Z","customerWaitingSince":{"time":"2021-01-25T01:37:02Z","friendly":"Just now"},"source":{"type":"email","via":"customer"},"tags":[],"cc":["susies@reliablegaragedoor.com","vanessal@reliablegaragedoor.com"],"bcc":[],"primaryCustomer":{"id":192285074,"type":"customer","first":"Candice","last":"Drescher","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"candiced@reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4060429980,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Billing Department","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-25T01:37:12Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4060429848,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<div dir=\"ltr\">Hi ladies,\n<div><br><\/div>\n<div>Hope all is well!<\/div>\n<div><br><\/div>\n<div>Please see the attached image...<\/div>\n<div><br><\/div>\n<div>Have these checks been turned in?<br clear=\"all\" \/><div><br><\/div>\n--<br><div class=\"ex-gmail_signature\" dir=\"ltr\">\n<div style=\"float:left;height:70px;color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;\"><a href=\"https:\/\/www.reliablegaragedoor.com\/\"><img src=\"https:\/\/lh3.googleusercontent.com\/bJtn3R0mYgxkIJCjRNDdDR5ENr0VN_CB1G7LoSi_LGPo-lWBce9ScEQ37RKKgDvXk3vYOaGDLxt46Ce7mQ5KDvD9Wudrae_r85LpL5fgEdf28Zi3ogzoH7acQKcWDugsvS1GHWt3wg=w2400\" style=\"border:none;padding:0px;margin:0px;\" alt=\"bJtn3R0mYgxkIJCjRNDdDR5ENr0VN_CB1G7LoSi_LGPo-lWBce9ScEQ37RKKgDvXk3vYOaGDLxt46Ce7mQ5KDvD9Wudrae_r85LpL5fgEdf28Zi3ogzoH7acQKcWDugsvS1GHWt3wg=w2400\" \/><\/a><\/div>\n<div style=\"color:rgb(0,0,0);font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:medium;font-style:normal;font-weight:400;letter-spacing:normal;margin:0px;padding:0px;text-indent:0px;text-transform:none;white-space:normal;width:240px;word-spacing:0px;\">\n<div style=\"text-align:left;padding-left:20px;font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;\"><span style=\"color:rgb(67,67,67);font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:18px;font-weight:bold;line-height:22px;margin:0px;padding:0px;\">Candice Drescher<\/span><span style=\"font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:12px;margin:0px;padding:0px;color:rgb(53,117,188);\">Executive Admin Assistant<\/span>\n<hr style=\"border:none;height:3px;color:rgb(53,117,188);width:155px;background-color:rgb(53,117,188);text-align:left;padding:0px;margin:2px 0px 0px;\" \/><\/div>\n<div style=\"color:rgb(67,67,67);font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:12px;line-height:20px;margin:2px 0px 0px;padding:0px;padding-left:20px;text-align:left;text-decoration:none;\"><span style=\"color:rgb(67,67,67);font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:12px;font-weight:bold;margin:0px;padding:0px 15px 0px 0px;\">Direct<\/span><span> <\/span><a href=\"tel:+16123243103\" style=\"font-size:14px;padding:0px;margin:0px;color:rgb(67,67,67);text-decoration:none;\">612-324-3103<\/a><br><span style=\"color:rgb(67,67,67);font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:12px;font-weight:bold;margin:0px;padding:0px 15px 0px 0px;\">Office<\/span><span> <\/span><a href=\"tel:+16123398828\" style=\"font-size:14px;padding:0px;margin:0px;border:none;color:rgb(67,67,67);text-decoration:none;\">612-339-8828<\/a><\/div>\n<\/div>\n<div style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;\">\n<hr style=\"border:none;width:265px;height:1px;color:rgb(67,67,67);background-color:rgb(67,67,67);text-align:left;margin:5px 0px 2px;\" \/><div style=\"width:265px;margin:0px;text-align:center;padding:0px;\">\n<p style=\"font-size:12px;margin:6px 0px 0px;text-align:center;line-height:18px;padding:0px;color:rgb(67,67,67);font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;\">Click here to learn more about us at<a href=\"https:\/\/www.reliablegaragedoor.com\/\" style=\"color:rgb(67,67,67);font-size:14px;font-weight:bold;text-decoration:none;\"><br>\nwww.ReliableGarageDoor.com!<br><\/a><\/p>\n<a href=\"https:\/\/www.reliablegaragedoor.com\/\" style=\"color:rgb(67,67,67);text-decoration:none;font-size:14px;\"><\/a><a href=\"https:\/\/www.reliablegaragedoor.com\/\"><img src=\"https:\/\/lh3.googleusercontent.com\/2G0lk1VJnGRyC55GKs0Y5ZJ9SEQro3rxMd3PldX8FGNs0vcrIYShKS5-7KfI6mG2bySJ5ayAqRMq79mgxwwTR7mGf6i4Yo4DSY71WD8pk82i0oi576XqX2xmpmwyxNbZHgaimlBI\" style=\"padding:2px 0px 0px 10px;margin:0px;height:40px;width:47px;\" alt=\"2G0lk1VJnGRyC55GKs0Y5ZJ9SEQro3rxMd3PldX8FGNs0vcrIYShKS5-7KfI6mG2bySJ5ayAqRMq79mgxwwTR7mGf6i4Yo4DSY71WD8pk82i0oi576XqX2xmpmwyxNbZHgaimlBI\" \/><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","source":{"type":"email","via":"customer"},"customer":{"id":192285074,"first":"Candice","last":"Drescher","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":192285074,"type":"customer","first":"Candice","last":"Drescher","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":["susies@reliablegaragedoor.com","billing@reliablegaragedoor.com","vanessal@reliablegaragedoor.com"],"cc":[],"bcc":[],"createdAt":"2021-01-25T01:37:02Z","_embedded":{"attachments":[{"id":330320829,"filename":"Capture.jpg","mimeType":"image\/jpeg","width":1090,"height":109,"size":40839,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1405379449\/attachments\/330320829"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1405379449\/attachments\/330320829\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/330320829\/355be29fdf954e4d4d857b4676928887ea9b96c0\/Capture.jpg"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/192285074"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/192285074"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1405379449"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/192285074"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/192285074"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1405379449\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1405379449\/120790"}}}

2021-01-25 08:45:18:{"id":1403500869,"number":120654,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"Acct No. 409235: Your Invoice From ABC Supply is Attached","preview":"ABC Supply  Dear Reliable Garage Door,     Attached is your invoice from ABC Supply.            Account Number : 409235     INVOICE NUMBER PO NUMBER AMOUNT     11300449 RGD $571.72     You are current","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":191602425,"type":"customer","first":"Abc","last":"Supply","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"abcsupplyinvoicing@billtrust.com"},"createdAt":"2021-01-22T09:13:16Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-25T01:45:17Z","customerWaitingSince":{"time":"2021-01-22T09:13:16Z","friendly":"2 days ago"},"source":{"type":"email","via":"customer"},"tags":[{"id":3480212,"color":"#A5B2BD","tag":"entered"}],"cc":[],"bcc":[],"primaryCustomer":{"id":191602425,"type":"customer","first":"Abc","last":"Supply","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"abcsupplyinvoicing@billtrust.com"},"customFields":[],"_embedded":{"threads":[{"id":4060438590,"type":"lineitem","action":{"type":"manual-workflow","text":"Candice D. ran the **Unpaid Bills** workflow","associatedEntities":{"workflow":363548}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-25T01:45:17Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4054943426,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<table width=\"700\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"background-color:#f8f8f7;\"><tr style=\"background-image:url(&quot;img\/header.gif&quot;);background-repeat:repeat-x;\"><td height=\"100\" align=\"left\" style=\"font-size:16px;color:#565656;\"><strong>ABC Supply<\/strong><\/td>\n<td width=\"50%\" height=\"100\" align=\"right\"><\/td>\n<\/tr><tr><td height=\"25\" colspan=\"2\">Dear <strong>Reliable Garage Door<\/strong>,<\/td>\n<\/tr><tr><td colspan=\"2\"><\/td>\n<\/tr><tr><td valign=\"top\"><br><b>  Attached is your invoice from ABC Supply.<\/b><br><br><\/td>\n<\/tr><tr><td>\n<table border=\"0\" width=\"600\" cellspacing=\"0\" cellpadding=\"0\"><tr><td width=\"10\"> <\/td>\n<td width=\"10\"> <\/td>\n<td width=\"560\">\n<table border=\"0\" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\"><tr><td> <\/td>\n<\/tr><tr><td width=\"100%\" valign=\"top\">\n<table border=\"0\" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\" style=\"font-family:Tahoma, Arial, sans-serif;color:#000;font-weight:bold;font-size:10pt;\"><tr><td colspan=\"5\" align=\"left\" style=\"font-family:Arial, sans-serif;color:#003399;font-size:11pt;\">Account Number : 409235<br><br><\/td>\n<\/tr><tr><td width=\"3%\"> <\/td>\n<td width=\"34%\" align=\"center\" valign=\"top\" style=\"color:#003399;font-family:Arial, sans-serif;font-size:11pt;text-decoration:underline;\">INVOICE NUMBER<\/td>\n<td width=\"33%\" align=\"center\" valign=\"top\" style=\"color:#003399;font-family:Arial, sans-serif;font-size:11pt;text-decoration:underline;\">PO NUMBER<\/td>\n<td align=\"center\" valign=\"top\" style=\"color:#003399;font-family:Arial, sans-serif;font-size:11pt;text-decoration:underline;\">AMOUNT<\/td>\n<td width=\"3%\"> <\/td>\n<\/tr><tr><td> <\/td>\n<td align=\"center\">11300449<\/td>\n<td align=\"center\">RGD<\/td>\n<td align=\"center\">$571.72<\/td>\n<td> <\/td>\n<\/tr><tr><td colspan=\"5\"><br><br><table style=\"background-color:#FFFF99;\" width=\"100%\" border=\"0\"><tr><td><b>You are currently receiving Easy Import file attachments to your email bills.<\/b> If you would like to change your attachment options, or if you no longer wish to receive attachments, <a href=\"https:\/\/secure.billtrust.com\/EasyImport.php?CN=iedm&amp;AN=lejken\">Click Here<\/a>.<\/td>\n<\/tr><\/table><br><br>\nPlease Note: We use the industry standard PDF format for storing and displaying bills. This makes it very easy to print or save your bill to your PC. If you're unable to view this attachment, please click here to get the latest version of the free <a href=\"http:\/\/www.adobe.com\/products\/acrobat\/readstep2.html\">Acrobat Reader<\/a>.<\/td>\n<\/tr><tr><td colspan=\"5\" align=\"center\"> <\/td>\n<\/tr><\/table><\/td>\n<\/tr><tr><td> <\/td>\n<\/tr><\/table><\/td>\n<td width=\"10\"> <\/td>\n<td width=\"10\"> <\/td>\n<\/tr><\/table><\/td>\n<\/tr><tr><td height=\"50\" colspan=\"2\">\n<p>Sincerely,<br><br>\nABC Supply<\/p>\n<\/td>\n<\/tr><\/table><br>\nReady for a way to manage your billing documents and pay online? Visit the <a href=\"https:\/\/myaccount.abcsupply.com\/\">ABC Supply Customer Portal<\/a> today to register and watch our quick tutorial video! <img src=\"http:\/\/secure.billtrust.com\/SmartTrack\/TrackIt.php?imageID=dot.gif&amp;cID=1034&amp;%20eID=1148651196\" alt=\"TrackIt.php?imageID=dot.gif&amp;cID=1034&amp;%20eID=1148651196\" \/>","source":{"type":"email","via":"customer"},"customer":{"id":191602425,"first":"Abc","last":"Supply","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"abcsupplyinvoicing@billtrust.com"},"createdBy":{"id":191602425,"type":"customer","first":"Abc","last":"Supply","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"abcsupplyinvoicing@billtrust.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-22T09:13:16Z","_embedded":{"attachments":[{"id":329914407,"filename":"abcsupply_409235_20210122_19503318_7114298808.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":249224,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1403500869\/attachments\/329914407"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1403500869\/attachments\/329914407\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/329914407\/7fac1d95f13e159b531506bf597295947c333d50\/abcsupply_409235_20210122_19503318_7114298808.pdf"}}},{"id":329914408,"filename":"ABCSUPPLY_409235_20210122041001_948.csv","mimeType":"text\/plain","width":0,"height":0,"size":1290,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1403500869\/attachments\/329914408"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1403500869\/attachments\/329914408\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/329914408\/3b8ddfd85c75bbd6302baa17b064fe32f069b66b\/ABCSUPPLY_409235_20210122041001_948.csv"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/191602425"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/191602425"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1403500869"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/191602425"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/191602425"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1403500869\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1403500869\/120654"}}}

2021-01-25 08:47:07:{"id":1404226759,"number":120714,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"Fastenal Invoice Notice","preview":"Fastenal is migrating away from paper invoices and statements. You have selected to receive these documents via e-mail delivery only. (No hard-copy documents will be mailed). To obtain a paper copy of","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":147265583,"type":"customer","first":"Fastenal","last":"Invoices","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"invoices@fastenal-invoices.com"},"createdAt":"2021-01-22T23:26:57Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-25T01:47:06Z","customerWaitingSince":{"time":"2021-01-22T23:26:57Z","friendly":"2 days ago"},"source":{"type":"email","via":"customer"},"tags":[{"id":3480212,"color":"#A5B2BD","tag":"entered"}],"cc":[],"bcc":[],"primaryCustomer":{"id":147265583,"type":"customer","first":"Fastenal","last":"Invoices","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"invoices@fastenal-invoices.com"},"customFields":[],"_embedded":{"threads":[{"id":4060440700,"type":"lineitem","action":{"type":"manual-workflow","text":"Candice D. ran the **Unpaid Bills** workflow","associatedEntities":{"workflow":363548}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-25T01:47:06Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4057380627,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<p>Fastenal is migrating away from paper invoices and statements. You have selected to receive these documents via e-mail delivery only. (No hard-copy documents will be mailed). To obtain a paper copy of the attached invoice or statement, please print the attached PDF file. Your account balance information may also be obtained online. To access your online account information, please go to the following address:<\/p>\n<p><a href=\"https:\/\/www.fastenal.com\/web\/invoice-history\">https:\/\/www.fastenal.com \/web\/invoice-history<\/a><\/p>\n<p>Replies to this e-mail address are not being monitored.<\/p>\n<p>For billing questions, please contact the local Fastenal store servicing your account. The local Fastenal store address and phone number is listed on the top of your invoice or statement.<\/p>\n<p>Thank you for your business!<\/p>\n<p><span style=\"font-size:larger;font-weight:bold;\"><em>Fastenal<\/em><\/span><br>\nPO Box 978<br>\nWinona, MN 55987<\/p>","source":{"type":"email","via":"customer"},"customer":{"id":147265583,"first":"Fastenal","last":"Invoices","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"invoices@fastenal-invoices.com"},"createdBy":{"id":147265583,"type":"customer","first":"Fastenal","last":"Invoices","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/07.png","email":"invoices@fastenal-invoices.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-22T23:26:57Z","_embedded":{"attachments":[{"id":330137007,"filename":"fastenal-invoice.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":316881,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1404226759\/attachments\/330137007"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1404226759\/attachments\/330137007\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/330137007\/9e054995d69de9b9c371bce59f23d35b61d2d441\/fastenal-invoice.pdf"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/147265583"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/147265583"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1404226759"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/147265583"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/147265583"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1404226759\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1404226759\/120714"}}}

2021-01-25 08:56:20:{"id":1404148426,"number":120698,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"Escalation Issue for Dave Lee submitted by Amber J","preview":"1-22-2021 Gerald\u00a0Client issue as described by him to me was a safety sensor alignment issue door would start to close and reverse, he could not determine if the lights flash because he was outside\u00a0H","mailboxId":150715,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdAt":"2021-01-22T21:34:51Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-25T01:56:19Z","customerWaitingSince":{"time":"2021-01-22T21:34:51Z","friendly":"2 days ago"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"customFields":[],"_embedded":{"threads":[{"id":4060451553,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-25T01:56:19Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4057305726,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"1-22-2021 Gerald\u00a0<br \/>Client issue as described by him to me was a safety sensor alignment issue door would start to close and reverse, he could not determine if the lights flash because he was outside\u00a0<br \/>He may have a sun issue we discussed swapping sides as a measure to resolve , he has opted to test the sun issue and go from there\u00a0<br \/>I have left him a estimate for our openers and explained the op is not covered under the previous work done because we did not do the op<br \/>No charge for visit<br \/>","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-22T22:49:50Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4057118833,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<a href=\"https:\/\/fs10.formsite.com\/res\/workflowContinue?EParam=B6fiTn-RcO5ITYqBGr5vFYswdkdWh1NuxIlXrYVWlIq1wUJh8A1oEhjqpnQJ4FWjtOFu-OdU9OjeWtRgWJOYcVgvH7KOqG9HizOKwLLamyU\">CLICK HERE TO SUBMIT RESPONSE<\/a><br><br><table style=\"width:100%;\" cellspacing=\"0\" cellpadding=\"0\"><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Reference #<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">14719493<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Status<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Complete<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Scoring<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">6123062729<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Contact Name<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Dave Lee<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Link to Client (Customer Link)<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\"><a href=\"https:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=115315\">https:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=115315<\/a><\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">How did the client contact us?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Inbound Call<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Best contact phone number for the client<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">6123062729<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Is the client only asking to apply a coupon?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">No<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Is the client asking for a reduction to the bill?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">No<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Is the client expecting a manager to follow up? (Advise F\/U within 24 hrs)<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Yes<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Describe the call in detail and answer the following questions...<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">I spoke with Dave who says we have been out in November 2020 and December 202 for his door not closing. We have replaced the Springs, Rollers, Bottom Brackets and Cables. He says its ridiculous that he has to keep having us out and he works for 'News' and he will do a story on us if need be. After apologizing profusely, he calmed down a bit and we were able to get IFS Gerald out there this evening from 330-5 to help get his door closed and he knows that if it becomes a bigger problem we will have to come back out, he seemed ok with that. He is leaving for Chicago tomorrow at 4am to beat out the storm<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Your Name<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Amber J<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Did you create a task for Candice?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Yes<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Did you notate on the client profile TLC &amp; Flag Level?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Yes<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Last Update<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">2021-01-22 15:34:41<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Start Time<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">2021-01-22 15:28:02<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Finish Time<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">2021-01-22 15:34:41<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">IP<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">69.180.161.215<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Browser<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Chrome<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Device<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Desktop<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Referrer<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">N\/A<\/td>\n<\/tr><\/table><br><br><div style=\"text-align:center;\"><small>This email was sent to Billing@reliablegaragedoor.com as a result of a form being completed.<br><a href=\"https:\/\/fs1.formsite.com\/forms\/email-report-notification\/fill?id6=Billing%40reliablegaragedoor.com&amp;id14=1611351281322-1050890-59-1-14719493\">Click here<\/a> to report unwanted email.<\/small><\/div>\n<br><div style=\"text-align:center;\"><a href=\"https:\/\/www.formsite.com\/?utm_source=email_footer\"><img src=\"https:\/\/fs1.formsite.com\/images\/logos\/formsite_email_logo.png\" alt=\"formsite_email_logo.png\" \/><\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-22T21:34:51Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1404148426"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1404148426\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1404148426\/120698"}}}

2021-01-25 12:33:25:{"id":1399402603,"number":120376,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"Escalation Issue for Elizabeth Huss-Larson submitted by Amber J","preview":"Elizabeth wasn't aware of our previous work credit if a door is purchased within 60 days. Explained this and that as a courtesy we will also credit $40. Informed Stacy as well. They are both very happ","mailboxId":150715,"assignee":{"id":322359,"type":"user","first":"Dispatch","last":"Team","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/322359.150731.png","email":"customerservice@reliablegaragedoor.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdAt":"2021-01-18T18:38:57Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-25T05:33:24Z","customerWaitingSince":{"time":"2021-01-18T18:38:57Z","friendly":"6 days ago"},"source":{"type":"email","via":"customer"},"tags":[{"id":7192063,"color":"#A5B2BD","tag":"ready"}],"cc":[],"bcc":[],"primaryCustomer":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"customFields":[],"_embedded":{"threads":[{"id":4060695584,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Dispatch Team","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":322359,"type":"user","first":"Dispatch","last":"Team","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/322359.150731.png","email":"customerservice@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-25T05:33:24Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/322359"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4042586087,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-18T23:05:02Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4042149597,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"Elizabeth wasn't aware of our previous work credit if a door is purchased within 60 days. Explained this and that as a courtesy we will also credit $40. Informed Stacy as well. They are both very happy.","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-18T20:31:58Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4041897543,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"I spoke with the homeowner before reaching out to Elizabeth to discuss options. The owner doesn't want us to alter the invoice in anyway. It is ok to explain the difference between our parts and our competitors parts per owner. Advised Stacy I will call her back after speaking with her neighbor.","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-18T19:09:03Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4041872197,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Wrong phone number entered as callback #. This is the right one - <a>612-750-2802<\/a>","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-18T19:00:21Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4041805400,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"<a href=\"https:\/\/fs10.formsite.com\/res\/workflowContinue?EParam=B6fiTn-RcO5ITYqBGr5vFYswdkdWh1NuxIlXrYVWlIq1wUJh8A1oEhjqpnQJ4FWjtOFu-OdU9OjeWtRgWJOYcU6ncDOZhp6c4q0s7ms7jwM\">CLICK HERE TO SUBMIT RESPONSE<\/a><br><br><table style=\"width:100%;\" cellspacing=\"0\" cellpadding=\"0\"><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Reference #<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">14698437<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Status<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Complete<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Scoring<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">6122800282<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Contact Name<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Elizabeth Huss-Larson<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Link to Client (Customer Link)<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\"><a href=\"https:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=30981\">https:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=30981<\/a><\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">How did the client contact us?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Inbound Call<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Best contact phone number for the client<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">6122800282<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Is the client only asking to apply a coupon?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Yes<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Is the client expecting a manager to follow up? (Advise F\/U within 24 hrs)<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Yes<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Describe the call in detail and answer the following questions...<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">I spoke with Elizabeth, she had hit her neighbor's garage door and she was questioning the Bill. She had spoken to several other Garage companies where they had said the Reinforcement Struts would cost $20-$29 but ours cost $129 per strut, she is upset and feels ripped off and that is not right. She paid the Bill from Invoice<br><br><br>\nhttps:\/\/app.reliablegaragedoor.com\/invoice.html?invoice_id=92088<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Your Name<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Amber J<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Did you create a task for Candice?<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Yes<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Last Update<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">2021-01-18 12:38:52<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Start Time<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">2021-01-18 12:34:22<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Finish Time<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">2021-01-18 12:38:52<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">IP<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">69.180.161.215<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Browser<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Chrome<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Device<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Desktop<\/td>\n<\/tr><tr><th style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">Referrer<\/th>\n<td style=\"padding:7px 9px;color:#333;vertical-align:top;border-bottom-color:#CCC;border-bottom-width:1px;border-bottom-style:solid;text-align:left;\">N\/A<\/td>\n<\/tr><\/table><br><br><div style=\"text-align:center;\"><small>This email was sent to Billing@reliablegaragedoor.com as a result of a form being completed.<br><a href=\"https:\/\/fs1.formsite.com\/forms\/email-report-notification\/fill?id6=Billing%40reliablegaragedoor.com&amp;id14=1610995132309-1050890-59-1-14698437\">Click here<\/a> to report unwanted email.<\/small><\/div>\n<br><div style=\"text-align:center;\"><a href=\"https:\/\/www.formsite.com\/?utm_source=email_footer\"><img src=\"https:\/\/fs1.formsite.com\/images\/logos\/formsite_email_logo.png\" alt=\"formsite_email_logo.png\" \/><\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-18T18:38:57Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1399402603"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1399402603\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/322359"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1399402603\/120376"}}}