2021-01-16 00:15:42:{"id":1397166579,"number":120231,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"Re: Karen Klein | BBU","preview":"Hi Candice, yes I did up her warranty up to a 3 yr, it was the only way I could get her to buy it and it was the only thing we were out there for. I was trying to avoid a zero lol. Did I forget to swi","mailboxId":150715,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":268862455,"type":"customer","first":"Chuck","last":"Nichols","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"chuckn@reliablegaragedoor.com"},"createdAt":"2021-01-15T17:14:23Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-15T17:15:42Z","customerWaitingSince":{"time":"2021-01-15T17:14:23Z","friendly":"1 min ago"},"source":{"type":"emailfwd","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":268862455,"type":"customer","first":"Chuck","last":"Nichols","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"chuckn@reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4035202516,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-15T17:15:42Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4035198041,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Hi Candice, yes I did up her warranty up to a 3 yr, it was the only way I
could get her to buy it and it was the only thing we were out there for. I
was trying to avoid a zero lol. Did I forget to switch it on the receipt?

On Thu, Jan 14, 2021, 2:17 PM Candice Drescher <
candiced@reliablegaragedoor.com> wrote:

Invoice | CRM (reliablegaragedoor.com)
<https:\/\/app.reliablegaragedoor.com\/invoice.html?invoice_id=93542>
Hi Chuck,

Did we sell Karen a 3 year warranty or a 1 year warranty for the BBU.

She said that we advised it will have a 3 year warranty and wants us to
change it.

Your thoughts?","source":{"type":"email","via":"customer"},"customer":{"id":268862455,"first":"Chuck","last":"Nichols","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"chuckn@reliablegaragedoor.com"},"createdBy":{"id":268862455,"type":"customer","first":"Chuck","last":"Nichols","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"chuckn@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":["billing@reliablegaragedoor.com"],"cc":[],"bcc":[],"createdAt":"2021-01-15T17:14:23Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/268862455"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/268862455"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1397166579"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/268862455"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/268862455"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1397166579\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1397166579\/120231"}}} 2021-01-16 02:03:01:{"id":1396698800,"number":120204,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"INVOICE 7004127483","preview":"Dear Customer, Please find attached INVOICE 7004127483 Thank You, Chamberlain","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":276392149,"type":"customer","first":"Cgi Customer","last":"Care","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"customer.service@chamberlain.com"},"createdAt":"2021-01-15T07:09:28Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-15T19:03:00Z","customerWaitingSince":{"time":"2021-01-15T07:09:28Z","friendly":"1:09am"},"source":{"type":"email","via":"customer"},"tags":[{"id":3480212,"color":"#A5B2BD","tag":"entered"}],"cc":[],"bcc":[],"primaryCustomer":{"id":276392149,"type":"customer","first":"Cgi Customer","last":"Care","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"customer.service@chamberlain.com"},"customFields":[],"_embedded":{"threads":[{"id":4035557980,"type":"lineitem","action":{"type":"manual-workflow","text":"Billing Department ran the **Unpaid Bills** workflow","associatedEntities":{"workflow":363548}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-15T19:03:00Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"}}},{"id":4033666435,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Dear Customer,

Please find attached INVOICE 7004127483

Thank You,
Chamberlain","source":{"type":"email","via":"customer"},"customer":{"id":276392149,"first":"Cgi Customer","last":"Care","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"customer.service@chamberlain.com"},"createdBy":{"id":276392149,"type":"customer","first":"Cgi Customer","last":"Care","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"customer.service@chamberlain.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-15T07:09:28Z","_embedded":{"attachments":[{"id":328112293,"filename":"INVOICE 7004127483.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":14025,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396698800\/attachments\/328112293"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396698800\/attachments\/328112293\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/328112293\/02acdb22f7a653ddfec8d0b3c85bfd44ae39f3cc\/INVOICE%207004127483.pdf"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/276392149"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/276392149"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396698800"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/276392149"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/276392149"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396698800\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1396698800\/120204"}}} 2021-01-16 02:11:31:{"id":1397290415,"number":120242,"threads":1,"type":"phone","folderId":1790592,"status":"active","state":"published","subject":"Voicemail Notification","preview":"Sue Gainor, There is a new voicemail in mailbox 112: \tFrom:\t\"unknown\" \tLength:\t0:22 seconds \tDate:\tFriday, January 15, 2021 at 01:11:18 PM Visit http:\/\/AMPWEBADDRESS\/ucp to check your voicemail w","mailboxId":134033,"assignee":{"id":184623,"type":"user","first":"Sue","last":"Gainor","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184623.251305.jpg","email":"sueg@reliablegaragedoor.com"},"createdBy":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"createdAt":"2021-01-15T19:11:30Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-15T19:11:30Z","customerWaitingSince":{"time":"2021-01-15T19:11:30Z","friendly":"Just now"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4035584563,"type":"lineitem","action":{"type":"automatic-workflow","text":"Workflow **Sue** was triggered","associatedEntities":{"workflow":390515}},"source":{"type":"workflows","via":"user"},"createdBy":{"id":1,"type":"user","first":"Help","last":"Scout","email":"none@nowhere.com"},"assignedTo":{"id":184623,"type":"user","first":"Sue","last":"Gainor","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184623.251305.jpg","email":"sueg@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-15T19:11:30Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184623"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"}}},{"id":4035584545,"type":"phone","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Sue Gainor,
\n
\nThere is a new voicemail in mailbox 112:
\n
\n\tFrom:\t\"unknown\" <6515036983>
\n\tLength:\t0:22 seconds
\n\tDate:\tFriday, January 15, 2021 at 01:11:18 PM
\n
\n
\nVisit http:\/\/AMPWEBADDRESS\/ucp to check your voicemail with a web browser.","source":{"type":"email","via":"customer"},"customer":{"id":274114344,"first":"Phone","last":"System","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/04.png","email":"noreply@pbx.reliablegaragedoor.com"},"createdBy":{"id":274114344,"type":"customer","first":"Phone","last":"System","photoUrl":"https:\/\/d12wqas9hcki3z.cloudfront.net\/images\/users\/asterisk.png","email":"noreply@pbx.reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-15T19:11:30Z","_embedded":{"attachments":[{"id":328288455,"filename":"msg0092.wav","mimeType":"audio\/x-wav","width":0,"height":0,"size":369004,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1397290415\/attachments\/328288455"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1397290415\/attachments\/328288455\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/328288455\/73b7d8dca6c48ae54c4be654e74ea68826808cbc\/msg0092.wav"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1397290415"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/134033"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/274114344"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1397290415\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184623"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1397290415\/120242"}}} 2021-01-16 02:26:55:{"id":1397059005,"number":120214,"threads":3,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"Re: FW: Message from RELIABLE GARAGE (6123243103)","preview":"Im not sure. I am so sorry.","mailboxId":150715,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":256448426,"type":"customer","first":"Erin","last":"Basavage","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"erin.basavage@fsresidential.com"},"createdAt":"2021-01-15T15:42:29Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-15T19:26:54Z","customerWaitingSince":{"time":"2021-01-15T19:19:55Z","friendly":"6 min ago"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":256448426,"type":"customer","first":"Erin","last":"Basavage","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"erin.basavage@fsresidential.com"},"customFields":[],"_embedded":{"threads":[{"id":4035633649,"type":"lineitem","action":{"type":"default","text":"Billing Department assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":351778,"type":"user","first":"Billing","last":"Department","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/351778.251306.jpg","email":"billing@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-15T19:26:54Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/351778"}}},{"id":4035611665,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Im not sure. I am so sorry.","source":{"type":"email","via":"customer"},"customer":{"id":256448426,"first":"Erin","last":"Basavage","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"erin.basavage@fsresidential.com"},"createdBy":{"id":256448426,"type":"customer","first":"Erin","last":"Basavage","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"erin.basavage@fsresidential.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-15T19:19:55Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/256448426"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/256448426"}}},{"id":4035192424,"type":"message","status":"closed","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"Hi Erin,

Thank you for letting me know!

By chance, do you know who the correct person to contact is?","source":{"type":"web","via":"user"},"customer":{"id":256448426,"first":"Erin","last":"Basavage","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"erin.basavage@fsresidential.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-15T17:13:17Z","openedAt":"2021-01-15T19:19:43Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/256448426"}}},{"id":4034868416,"type":"lineitem","action":{"type":"moved","text":"Reliable . moved this conversation from the Reliable Garage Door mailbox","associatedEntities":{"mailbox":2691}},"source":{"type":"web","via":"user"},"createdBy":{"id":322360,"type":"user","first":"Reliable","last":".","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/322360.251276.jpg","email":"info@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-15T15:48:24Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/322360"}}},{"id":4034846552,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"
\nThis one is not for one of my properties. Sorry!

From:<\/b> Cisco Unity Connection Messaging System <unityconnection@fsrwcuc01.corp.rmillc.com>
Sent:<\/b> Thursday, January 14, 2021 3:29 PM
To:<\/b> erin.basavage@fsrwcuc01.corp.rmillc.com
Subject:<\/b> Message from RELIABLE GARAGE (6123243103)<\/p>\n

<\/div>","source":{"type":"email","via":"customer"},"customer":{"id":256448426,"first":"Erin","last":"Basavage","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"erin.basavage@fsresidential.com"},"createdBy":{"id":256448426,"type":"customer","first":"Erin","last":"Basavage","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"erin.basavage@fsresidential.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-15T15:42:29Z","_embedded":{"attachments":[{"id":328221803,"filename":"VoiceMessage.wav","mimeType":"audio\/x-wav","width":0,"height":0,"size":202058,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1397059005\/attachments\/328221803"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1397059005\/attachments\/328221803\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/328221803\/311aca97a5a43ca033b170cb82b0c6b44e980800\/VoiceMessage.wav"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/256448426"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/256448426"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1397059005"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/256448426"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/256448426"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1397059005\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1397059005\/120214"}}} 2021-01-16 03:40:26:{"id":1397130037,"number":120225,"threads":1,"type":"email","folderId":2133524,"status":"active","state":"published","subject":"RE: Estimate 201692 Reliable Garage Door","preview":"I am actually going with twin city garage doors they are part of my API group Which I get an extra 20% off Sent from my Verizon, Samsung Galaxy smartphone -------- Original message --------","mailboxId":151654,"assignee":{"id":267962,"type":"user","first":"Jake","last":"Sipe","email":"jakes@reliablegaragedoor.com"},"createdBy":{"id":398378528,"type":"customer","first":"Cfk1980.1","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/06.png","email":"cfk1980.1@gmail.com"},"createdAt":"2021-01-15T16:42:30Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-15T20:40:24Z","customerWaitingSince":{"time":"2021-01-15T16:42:30Z","friendly":"10:42am"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":398378528,"type":"customer","first":"Cfk1980.1","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/06.png","email":"cfk1980.1@gmail.com"},"customFields":[],"_embedded":{"threads":[{"id":4035855135,"type":"lineitem","action":{"type":"default","text":"Sue Gainor assigned to Jake Sipe","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":184623,"type":"user","first":"Sue","last":"Gainor","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184623.251305.jpg","email":"sueg@reliablegaragedoor.com"},"assignedTo":{"id":267962,"type":"user","first":"Jake","last":"Sipe","email":"jakes@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-15T20:40:24Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/267962"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184623"}}},{"id":4035086314,"type":"lineitem","action":{"type":"moved","text":"Reliable . moved this conversation from the Reliable Garage Door mailbox","associatedEntities":{"mailbox":2691}},"source":{"type":"web","via":"user"},"createdBy":{"id":322360,"type":"user","first":"Reliable","last":".","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/322360.251276.jpg","email":"info@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-15T16:44:55Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/322360"}}},{"id":4035077741,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"

I am actually going with twin city garage doors they are part of my API group Which I get an extra 20% off<\/div>\n

<\/div>\n

<\/div>\n

<\/div>\n
Sent from my Verizon, Samsung Galaxy smartphone<\/div>\n

<\/div>\n

<\/div>\n
\n
-------- Original message --------<\/div>\n
From: Reliable Garage Door <info@reliablegaragedoor.com><\/div>\n
Date: 1\/14\/21 11:46 AM (GMT-06:00)<\/div>\n
To: cfk1980.1@gmail.com<\/div>\n
Subject: Estimate 201692 Reliable Garage Door<\/div>\n

<\/div>\n<\/div>\nHi Chad,

\nI wanted follow up again and see if you are still looking to have your garage door replaced? Please let me know what I need to do to earn your business! Thanks again and have a great day,
\nPlease click the PDF Link<\/a> to view your Estimate.

\nSincerely,
\nReliable Garage Door
\nMain Office: (612) 339-8828","source":{"type":"email","via":"customer"},"customer":{"id":398378528,"first":"Cfk1980.1","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/06.png","email":"cfk1980.1@gmail.com"},"createdBy":{"id":398378528,"type":"customer","first":"Cfk1980.1","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/06.png","email":"cfk1980.1@gmail.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-15T16:42:30Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/398378528"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/398378528"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1397130037"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/151654"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/398378528"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/398378528"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1397130037\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/267962"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1397130037\/120225"}}} 2021-01-16 03:40:53:{"id":1397151794,"number":120227,"threads":1,"type":"email","folderId":2133524,"status":"active","state":"published","subject":"Re: Estimate 201533 Reliable Garage Door","preview":"We will accept this price match but would like to wait until April or May to do it. Thank you, Joanne Zehnder On 01\/15\/2021 8:20 AM Reliable Garage Door wrote: Hi Joanne, Updated to refl","mailboxId":151654,"assignee":{"id":267962,"type":"user","first":"Jake","last":"Sipe","email":"jakes@reliablegaragedoor.com"},"createdBy":{"id":398176493,"type":"customer","first":"Joanne","last":"Zehnder","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"jzehnder@comcast.net"},"createdAt":"2021-01-15T17:01:15Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-15T20:40:51Z","customerWaitingSince":{"time":"2021-01-15T17:01:15Z","friendly":"11:01am"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":398176493,"type":"customer","first":"Joanne","last":"Zehnder","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"jzehnder@comcast.net"},"customFields":[],"_embedded":{"threads":[{"id":4035856382,"type":"lineitem","action":{"type":"default","text":"Sue Gainor assigned to Jake Sipe","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":184623,"type":"user","first":"Sue","last":"Gainor","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184623.251305.jpg","email":"sueg@reliablegaragedoor.com"},"assignedTo":{"id":267962,"type":"user","first":"Jake","last":"Sipe","email":"jakes@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-15T20:40:51Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/267962"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184623"}}},{"id":4035165020,"type":"lineitem","action":{"type":"moved","text":"Reliable . moved this conversation from the Reliable Garage Door mailbox","associatedEntities":{"mailbox":2691}},"source":{"type":"web","via":"user"},"createdBy":{"id":322360,"type":"user","first":"Reliable","last":".","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/322360.251276.jpg","email":"info@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-15T17:05:22Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/322360"}}},{"id":4035149457,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"
We will accept this price match but would like to wait until April or May to do it.<\/div>\n
Thank you,<\/div>\n
Joanne Zehnder<\/div>\n
<\/div>\n
<\/div>\n
<\/div>\n
\n
On 01\/15\/2021 8:20 AM Reliable Garage Door <info@reliablegaragedoor.com> wrote:<\/div>\n
\n
\nHi Joanne,

\nUpdated to reflect price match. Let me know if this works for you and we can get this scheduled!
\nPlease click the PDF Link<\/a> to view your Estimate.

\nSincerely,
\nReliable Garage Door
\nMain Office: (612) 339-8828<\/blockquote>","source":{"type":"email","via":"customer"},"customer":{"id":398176493,"first":"Joanne","last":"Zehnder","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"jzehnder@comcast.net"},"createdBy":{"id":398176493,"type":"customer","first":"Joanne","last":"Zehnder","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"jzehnder@comcast.net"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-15T17:01:15Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/398176493"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/398176493"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1397151794"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/151654"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/398176493"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/398176493"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1397151794\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/267962"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1397151794\/120227"}}} 2021-01-16 03:41:15:{"id":1397160339,"number":120229,"threads":1,"type":"email","folderId":2133524,"status":"active","state":"published","subject":"RE: Estimate 201564 Reliable Garage Door","preview":"I'm going to hold off on the new doors for the 12300 Overlook Rd address until I am ready to sell the property but I could do the work at the 12110 Stoneridge Rd address if you could give me a great d","mailboxId":151654,"assignee":{"id":267962,"type":"user","first":"Jake","last":"Sipe","email":"jakes@reliablegaragedoor.com"},"createdBy":{"id":398385827,"type":"customer","first":null,"last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"michaelrmori@aol.com"},"createdAt":"2021-01-15T17:08:35Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-15T20:41:14Z","customerWaitingSince":{"time":"2021-01-15T17:08:35Z","friendly":"11:08am"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":398385827,"type":"customer","first":null,"last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"michaelrmori@aol.com"},"customFields":[],"_embedded":{"threads":[{"id":4035857464,"type":"lineitem","action":{"type":"default","text":"Sue Gainor assigned to Jake Sipe","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":184623,"type":"user","first":"Sue","last":"Gainor","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184623.251305.jpg","email":"sueg@reliablegaragedoor.com"},"assignedTo":{"id":267962,"type":"user","first":"Jake","last":"Sipe","email":"jakes@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-15T20:41:14Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/267962"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184623"}}},{"id":4035179272,"type":"lineitem","action":{"type":"moved","text":"Reliable . moved this conversation from the Reliable Garage Door mailbox","associatedEntities":{"mailbox":2691}},"source":{"type":"web","via":"user"},"createdBy":{"id":322360,"type":"user","first":"Reliable","last":".","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/322360.251276.jpg","email":"info@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-15T17:08:58Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/322360"}}},{"id":4035177862,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"

I'm going to hold off on the new doors for the 12300 Overlook Rd address until I am ready to sell the property but I could do the work at the 12110 Stoneridge Rd address if you could give me a great deal. I have a builder's contractors license if that would make a difference with pricing.<\/p>\n

<\/div>\n
On Friday, January 15, 2021 Reliable Garage Door <info@reliablegaragedoor.com<\/span>> wrote:<\/span>

Hi Mike,

\nI just wanted to follow up one more time and see if you are still in the market for garage doors. Once again please let me know what I can do for you! Thanks again,
\nPlease click the PDF Link<\/a> to view your Estimate.

\nSincerely,
\nReliable Garage Door
\nMain Office: (612) 339-8828<\/div>","source":{"type":"email","via":"customer"},"customer":{"id":398385827,"first":null,"last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"michaelrmori@aol.com"},"createdBy":{"id":398385827,"type":"customer","first":null,"last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/01.png","email":"michaelrmori@aol.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-15T17:08:35Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/398385827"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/398385827"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1397160339"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/151654"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/398385827"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/398385827"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1397160339\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/267962"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1397160339\/120229"}}}