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Beacon ID<\/td> \n Reliable Website Chat<\/td> \n <\/tr> \n
Current Page<\/td> \n Education | Reliable Garage Door<\/a><\/td> \n <\/tr> \n <\/tbody> \n<\/table> \n
","source":{"type":"beacon-v2","via":"user"},"customer":{"id":397978211,"first":"Sinh","last":"Dang","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"kizaru7474@gmail.com"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d12wqas9hcki3z.cloudfront.net\/images\/users\/beacon.png","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T05:03:39Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/397978211"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1395586676"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/2691"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/397978211"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/397978211"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1395586676\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1395586676\/120113"}}} 2021-01-15 05:59:40:{"id":1396451371,"number":120187,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"Expense Reimbursement Request | Change for Mike Merz","preview":"Please review the below request for reimbursement and approve or deny via the enclosed link. click here to approve or deny the request Reference # 14685553 Status Complete Department Service First a","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdAt":"2021-01-14T22:50:13Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-14T22:59:39Z","customerWaitingSince":{"time":"2021-01-14T22:50:13Z","friendly":"9 min ago"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"customFields":[],"_embedded":{"threads":[{"id":4032970050,"type":"lineitem","action":{"type":"default","text":"You assigned to yourself","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:59:39Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"}}},{"id":4032948048,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"
Please review the below request for reimbursement and approve or deny via the enclosed link.<\/div>\n
click here to approve or deny the request<\/a>

Reference #<\/th>\n14685553<\/td>\n<\/tr>
Status<\/th>\nComplete<\/td>\n<\/tr>
Department<\/th>\nService<\/td>\n<\/tr>
First and Last Name<\/th>\nJustin Christensen<\/td>\n<\/tr>
Email address<\/th>\njustinc@reliablegaragedoor.com<\/a><\/td>\n<\/tr>
I am submitting a:<\/th>\nRequest for Change Given to Client<\/td>\n<\/tr>
Client Name<\/th>\nMike Merz<\/td>\n<\/tr>
Appointment Date<\/th>\n12\/30\/2020<\/td>\n<\/tr>
Invoice Number<\/th>\n203457<\/td>\n<\/tr>
Total amount of reimbursement requested:<\/th>\n5.00<\/td>\n<\/tr>
I certify that the items I am requesting reimbursement for or expense(s) I am reporting were purchased to be used for work purposes only. I understand that any items purchased for personal use or gain are not eligible for reimbursement and if I am found to have requested reimbursement for ineligible items or under false pretense, those amounts may be deducted from my payroll and I will be subject to disciplinary action up to and including termination.<\/th>\n\"signature\"<\/td>\n<\/tr>
Last Update<\/th>\n2021-01-14 16:50:08<\/td>\n<\/tr>
Start Time<\/th>\n2021-01-14 16:48:19<\/td>\n<\/tr>
Finish Time<\/th>\n2021-01-14 16:50:08<\/td>\n<\/tr>
IP<\/th>\n65.155.60.90<\/td>\n<\/tr>
Browser<\/th>\nChrome<\/td>\n<\/tr>
Device<\/th>\nDesktop<\/td>\n<\/tr>
Referrer<\/th>\nN\/A<\/td>\n<\/tr><\/table>

This email was sent to billing@reliablegaragedoor.com as a result of a form being completed.
Click here<\/a> to report unwanted email.<\/small><\/div>\n
\"formsite_email_logo.png\"<\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:50:13Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396451371"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396451371\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1396451371\/120187"}}} 2021-01-15 06:09:46:{"id":1380489914,"number":119119,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"Escalation Issue for Paulette Nelson submitted by Cara","preview":"@candiceD\u00a0Mailed check 1\/15","mailboxId":150715,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdAt":"2020-12-28T16:21:52Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-14T23:09:45Z","customerWaitingSince":{"time":"2020-12-28T16:21:52Z","friendly":"Dec 28, '20"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"customFields":[],"_embedded":{"threads":[{"id":4032995044,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T23:09:45Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4032964891,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":141580}},"body":"@candiceD<\/b>\u00a0Mailed check 1\/15","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:59:27Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4022555244,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"@vanessa<\/b> Please issue a check and send to billing address for $263.15. Thanks!","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-12T01:19:35Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4018701115,"type":"lineitem","status":"pending","action":{"type":"default","text":"Candice D. marked as Pending","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-11T01:33:40Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4011806209,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b>\u00a0this invoice is doing some really crazy stuff! The system states that I added an item, somehow checked uninstalled, and it won't let me delete the opener I added to increase the balance in order to transfer the payment. LVM for Paulette advising I'm still working on this and will call her Monday. Fill out a bug report?","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-07T22:57:21Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3992073234,"type":"lineitem","status":"pending","action":{"type":"default","text":"Candice D. marked as Pending","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-31T18:10:06Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":3990457703,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-31T00:39:33Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":3987114907,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b> I told her that Bryan advised - test the control and leave the car keys, manual, etc...on the counter. Advised that he didn't use a sink. Asked if there was anything that I can do to help her figure out what happened, call her Daughter etc. Client advised no. She's really not happy at all. I offered to reduce the warranties and refund but she doesn't want to.\u00a0","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-29T21:28:52Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3984688795,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"email sent to Bryan","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-29T03:11:29Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3984068463,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b>\u00a0the client has advised that she thinks our technician went rummaging thru her house and also broke her kitchen sink faucet. She wants us to pay to have the kitchen sink repaired.

She had left the house and allowed us to stay to complete the repair.

","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-28T22:17:12Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3982929335,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"CLICK HERE TO SUBMIT RESPONSE<\/a>

Reference #<\/th>\n14598752<\/td>\n<\/tr>
Status<\/th>\nComplete<\/td>\n<\/tr>
Scoring<\/th>\n0<\/td>\n<\/tr>
Contact Name<\/th>\nPaulette Nelson<\/td>\n<\/tr>
Link to Client (Customer Link)<\/th>\nhttps:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=90733<\/a><\/td>\n<\/tr>
Applicable EST\/SO\/INV #<\/th>\nINV203319<\/td>\n<\/tr>
EST\/SO\/INV Link<\/th>\nhttps:\/\/app.reliablegaragedoor.com\/invoice.html?invoice_id=92586<\/a><\/td>\n<\/tr>
How did the client contact us?<\/th>\nInbound Call<\/td>\n<\/tr>
Best contact phone number for the client<\/th>\n763-757-1193<\/td>\n<\/tr>
Is the client only asking to apply a coupon?<\/th>\nNo<\/td>\n<\/tr>
Is the client asking for a reduction to the bill?<\/th>\nNo<\/td>\n<\/tr>
Is the client expecting a manager to follow up? (Advise F\/U within 24 hrs)<\/th>\nYes<\/td>\n<\/tr>
Describe the call in detail and answer the following questions...<\/th>\nPaulette called in wanting to speak with a manager. When I asked the reason, she said it was in regards to what she was charged. She also asked for the techs name which I gave. Please call her as soon as you can when you get in.<\/td>\n<\/tr>
Your Name<\/th>\nCara<\/td>\n<\/tr>
Did you create a task for Candice?<\/th>\nYes<\/td>\n<\/tr>
Did you notate on the client profile TLC & Flag Level?<\/th>\nYes<\/td>\n<\/tr>
Last Update<\/th>\n2020-12-28 10:21:48<\/td>\n<\/tr>
Start Time<\/th>\n2020-12-28 10:18:23<\/td>\n<\/tr>
Finish Time<\/th>\n2020-12-28 10:21:48<\/td>\n<\/tr>
IP<\/th>\n97.116.98.252<\/td>\n<\/tr>
Browser<\/th>\nChrome<\/td>\n<\/tr>
Device<\/th>\nDesktop<\/td>\n<\/tr>
Referrer<\/th>\nN\/A<\/td>\n<\/tr><\/table>

This email was sent to Billing@reliablegaragedoor.com as a result of a form being completed.
Click here<\/a> to report unwanted email.<\/small><\/div>\n
\"formsite_email_logo.png\"<\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-28T16:21:52Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1380489914"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1380489914\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1380489914\/119119"}}} 2021-01-15 06:10:03:{"id":1396451371,"number":120187,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"Expense Reimbursement Request | Change for Mike Merz","preview":"Please review the below request for reimbursement and approve or deny via the enclosed link. click here to approve or deny the request Reference # 14685553 Status Complete Department Service First a","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdAt":"2021-01-14T22:50:13Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-14T22:59:39Z","customerWaitingSince":{"time":"2021-01-14T22:50:13Z","friendly":"19 min ago"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"customFields":[],"_embedded":{"threads":[{"id":4032970050,"type":"lineitem","action":{"type":"default","text":"You assigned to yourself","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:59:39Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"}}},{"id":4032948048,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"
Please review the below request for reimbursement and approve or deny via the enclosed link.<\/div>\n
click here to approve or deny the request<\/a>

Reference #<\/th>\n14685553<\/td>\n<\/tr>
Status<\/th>\nComplete<\/td>\n<\/tr>
Department<\/th>\nService<\/td>\n<\/tr>
First and Last Name<\/th>\nJustin Christensen<\/td>\n<\/tr>
Email address<\/th>\njustinc@reliablegaragedoor.com<\/a><\/td>\n<\/tr>
I am submitting a:<\/th>\nRequest for Change Given to Client<\/td>\n<\/tr>
Client Name<\/th>\nMike Merz<\/td>\n<\/tr>
Appointment Date<\/th>\n12\/30\/2020<\/td>\n<\/tr>
Invoice Number<\/th>\n203457<\/td>\n<\/tr>
Total amount of reimbursement requested:<\/th>\n5.00<\/td>\n<\/tr>
I certify that the items I am requesting reimbursement for or expense(s) I am reporting were purchased to be used for work purposes only. I understand that any items purchased for personal use or gain are not eligible for reimbursement and if I am found to have requested reimbursement for ineligible items or under false pretense, those amounts may be deducted from my payroll and I will be subject to disciplinary action up to and including termination.<\/th>\n\"signature\"<\/td>\n<\/tr>
Last Update<\/th>\n2021-01-14 16:50:08<\/td>\n<\/tr>
Start Time<\/th>\n2021-01-14 16:48:19<\/td>\n<\/tr>
Finish Time<\/th>\n2021-01-14 16:50:08<\/td>\n<\/tr>
IP<\/th>\n65.155.60.90<\/td>\n<\/tr>
Browser<\/th>\nChrome<\/td>\n<\/tr>
Device<\/th>\nDesktop<\/td>\n<\/tr>
Referrer<\/th>\nN\/A<\/td>\n<\/tr><\/table>

This email was sent to billing@reliablegaragedoor.com as a result of a form being completed.
Click here<\/a> to report unwanted email.<\/small><\/div>\n
\"formsite_email_logo.png\"<\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:50:13Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396451371"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396451371\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1396451371\/120187"}}} 2021-01-15 06:20:03:{"id":1380489914,"number":119119,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"Escalation Issue for Paulette Nelson submitted by Cara","preview":"@candiceD\u00a0Mailed check 1\/15","mailboxId":150715,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdAt":"2020-12-28T16:21:52Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-14T23:09:45Z","customerWaitingSince":{"time":"2020-12-28T16:21:52Z","friendly":"Dec 28, '20"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"customFields":[],"_embedded":{"threads":[{"id":4032995044,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T23:09:45Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4032964891,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":141580}},"body":"@candiceD<\/b>\u00a0Mailed check 1\/15","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:59:27Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4022555244,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"@vanessa<\/b> Please issue a check and send to billing address for $263.15. Thanks!","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-12T01:19:35Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4018701115,"type":"lineitem","status":"pending","action":{"type":"default","text":"Candice D. marked as Pending","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-11T01:33:40Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4011806209,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b>\u00a0this invoice is doing some really crazy stuff! The system states that I added an item, somehow checked uninstalled, and it won't let me delete the opener I added to increase the balance in order to transfer the payment. LVM for Paulette advising I'm still working on this and will call her Monday. Fill out a bug report?","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-07T22:57:21Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3992073234,"type":"lineitem","status":"pending","action":{"type":"default","text":"Candice D. marked as Pending","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-31T18:10:06Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":3990457703,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-31T00:39:33Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":3987114907,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b> I told her that Bryan advised - test the control and leave the car keys, manual, etc...on the counter. Advised that he didn't use a sink. Asked if there was anything that I can do to help her figure out what happened, call her Daughter etc. Client advised no. She's really not happy at all. I offered to reduce the warranties and refund but she doesn't want to.\u00a0","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-29T21:28:52Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3984688795,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"email sent to Bryan","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-29T03:11:29Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3984068463,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b>\u00a0the client has advised that she thinks our technician went rummaging thru her house and also broke her kitchen sink faucet. She wants us to pay to have the kitchen sink repaired.

She had left the house and allowed us to stay to complete the repair.

","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-28T22:17:12Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3982929335,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"CLICK HERE TO SUBMIT RESPONSE<\/a>

Reference #<\/th>\n14598752<\/td>\n<\/tr>
Status<\/th>\nComplete<\/td>\n<\/tr>
Scoring<\/th>\n0<\/td>\n<\/tr>
Contact Name<\/th>\nPaulette Nelson<\/td>\n<\/tr>
Link to Client (Customer Link)<\/th>\nhttps:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=90733<\/a><\/td>\n<\/tr>
Applicable EST\/SO\/INV #<\/th>\nINV203319<\/td>\n<\/tr>
EST\/SO\/INV Link<\/th>\nhttps:\/\/app.reliablegaragedoor.com\/invoice.html?invoice_id=92586<\/a><\/td>\n<\/tr>
How did the client contact us?<\/th>\nInbound Call<\/td>\n<\/tr>
Best contact phone number for the client<\/th>\n763-757-1193<\/td>\n<\/tr>
Is the client only asking to apply a coupon?<\/th>\nNo<\/td>\n<\/tr>
Is the client asking for a reduction to the bill?<\/th>\nNo<\/td>\n<\/tr>
Is the client expecting a manager to follow up? (Advise F\/U within 24 hrs)<\/th>\nYes<\/td>\n<\/tr>
Describe the call in detail and answer the following questions...<\/th>\nPaulette called in wanting to speak with a manager. When I asked the reason, she said it was in regards to what she was charged. She also asked for the techs name which I gave. Please call her as soon as you can when you get in.<\/td>\n<\/tr>
Your Name<\/th>\nCara<\/td>\n<\/tr>
Did you create a task for Candice?<\/th>\nYes<\/td>\n<\/tr>
Did you notate on the client profile TLC & Flag Level?<\/th>\nYes<\/td>\n<\/tr>
Last Update<\/th>\n2020-12-28 10:21:48<\/td>\n<\/tr>
Start Time<\/th>\n2020-12-28 10:18:23<\/td>\n<\/tr>
Finish Time<\/th>\n2020-12-28 10:21:48<\/td>\n<\/tr>
IP<\/th>\n97.116.98.252<\/td>\n<\/tr>
Browser<\/th>\nChrome<\/td>\n<\/tr>
Device<\/th>\nDesktop<\/td>\n<\/tr>
Referrer<\/th>\nN\/A<\/td>\n<\/tr><\/table>

This email was sent to Billing@reliablegaragedoor.com as a result of a form being completed.
Click here<\/a> to report unwanted email.<\/small><\/div>\n
\"formsite_email_logo.png\"<\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-28T16:21:52Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1380489914"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1380489914\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1380489914\/119119"}}} 2021-01-15 06:30:12:{"id":1396451371,"number":120187,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"Expense Reimbursement Request | Change for Mike Merz","preview":"Please review the below request for reimbursement and approve or deny via the enclosed link. click here to approve or deny the request Reference # 14685553 Status Complete Department Service First a","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdAt":"2021-01-14T22:50:13Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-14T22:59:39Z","customerWaitingSince":{"time":"2021-01-14T22:50:13Z","friendly":"39 min ago"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"customFields":[],"_embedded":{"threads":[{"id":4032970050,"type":"lineitem","action":{"type":"default","text":"You assigned to yourself","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:59:39Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"}}},{"id":4032948048,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"
Please review the below request for reimbursement and approve or deny via the enclosed link.<\/div>\n
click here to approve or deny the request<\/a>

Reference #<\/th>\n14685553<\/td>\n<\/tr>
Status<\/th>\nComplete<\/td>\n<\/tr>
Department<\/th>\nService<\/td>\n<\/tr>
First and Last Name<\/th>\nJustin Christensen<\/td>\n<\/tr>
Email address<\/th>\njustinc@reliablegaragedoor.com<\/a><\/td>\n<\/tr>
I am submitting a:<\/th>\nRequest for Change Given to Client<\/td>\n<\/tr>
Client Name<\/th>\nMike Merz<\/td>\n<\/tr>
Appointment Date<\/th>\n12\/30\/2020<\/td>\n<\/tr>
Invoice Number<\/th>\n203457<\/td>\n<\/tr>
Total amount of reimbursement requested:<\/th>\n5.00<\/td>\n<\/tr>
I certify that the items I am requesting reimbursement for or expense(s) I am reporting were purchased to be used for work purposes only. I understand that any items purchased for personal use or gain are not eligible for reimbursement and if I am found to have requested reimbursement for ineligible items or under false pretense, those amounts may be deducted from my payroll and I will be subject to disciplinary action up to and including termination.<\/th>\n\"signature\"<\/td>\n<\/tr>
Last Update<\/th>\n2021-01-14 16:50:08<\/td>\n<\/tr>
Start Time<\/th>\n2021-01-14 16:48:19<\/td>\n<\/tr>
Finish Time<\/th>\n2021-01-14 16:50:08<\/td>\n<\/tr>
IP<\/th>\n65.155.60.90<\/td>\n<\/tr>
Browser<\/th>\nChrome<\/td>\n<\/tr>
Device<\/th>\nDesktop<\/td>\n<\/tr>
Referrer<\/th>\nN\/A<\/td>\n<\/tr><\/table>

This email was sent to billing@reliablegaragedoor.com as a result of a form being completed.
Click here<\/a> to report unwanted email.<\/small><\/div>\n
\"formsite_email_logo.png\"<\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:50:13Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396451371"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396451371\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1396451371\/120187"}}} 2021-01-15 06:37:22:{"id":1395951816,"number":120135,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"DIRECT INVOICE, RELIABLE GARAGE DOOR-COON RAPIDS, SI 7545805 RI 6661087 PO: 10\/30\/20 CR ELT 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2021-01-15 06:40:12:{"id":1380489914,"number":119119,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"Escalation Issue for Paulette Nelson submitted by Cara","preview":"@candiceD\u00a0Mailed check 1\/15","mailboxId":150715,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdAt":"2020-12-28T16:21:52Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-14T23:09:45Z","customerWaitingSince":{"time":"2020-12-28T16:21:52Z","friendly":"Dec 28, '20"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"customFields":[],"_embedded":{"threads":[{"id":4032995044,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T23:09:45Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4032964891,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":141580}},"body":"@candiceD<\/b>\u00a0Mailed check 1\/15","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:59:27Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4022555244,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"@vanessa<\/b> Please issue a check and send to billing address for $263.15. Thanks!","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-12T01:19:35Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4018701115,"type":"lineitem","status":"pending","action":{"type":"default","text":"Candice D. marked as Pending","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-11T01:33:40Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4011806209,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b>\u00a0this invoice is doing some really crazy stuff! The system states that I added an item, somehow checked uninstalled, and it won't let me delete the opener I added to increase the balance in order to transfer the payment. LVM for Paulette advising I'm still working on this and will call her Monday. Fill out a bug report?","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-07T22:57:21Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3992073234,"type":"lineitem","status":"pending","action":{"type":"default","text":"Candice D. marked as Pending","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-31T18:10:06Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":3990457703,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-31T00:39:33Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":3987114907,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b> I told her that Bryan advised - test the control and leave the car keys, manual, etc...on the counter. Advised that he didn't use a sink. Asked if there was anything that I can do to help her figure out what happened, call her Daughter etc. Client advised no. She's really not happy at all. I offered to reduce the warranties and refund but she doesn't want to.\u00a0","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-29T21:28:52Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3984688795,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"email sent to Bryan","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-29T03:11:29Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3984068463,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b>\u00a0the client has advised that she thinks our technician went rummaging thru her house and also broke her kitchen sink faucet. She wants us to pay to have the kitchen sink repaired.

She had left the house and allowed us to stay to complete the repair.

","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-28T22:17:12Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3982929335,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"CLICK HERE TO SUBMIT RESPONSE<\/a>

Reference #<\/th>\n14598752<\/td>\n<\/tr>
Status<\/th>\nComplete<\/td>\n<\/tr>
Scoring<\/th>\n0<\/td>\n<\/tr>
Contact Name<\/th>\nPaulette Nelson<\/td>\n<\/tr>
Link to Client (Customer Link)<\/th>\nhttps:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=90733<\/a><\/td>\n<\/tr>
Applicable EST\/SO\/INV #<\/th>\nINV203319<\/td>\n<\/tr>
EST\/SO\/INV Link<\/th>\nhttps:\/\/app.reliablegaragedoor.com\/invoice.html?invoice_id=92586<\/a><\/td>\n<\/tr>
How did the client contact us?<\/th>\nInbound Call<\/td>\n<\/tr>
Best contact phone number for the client<\/th>\n763-757-1193<\/td>\n<\/tr>
Is the client only asking to apply a coupon?<\/th>\nNo<\/td>\n<\/tr>
Is the client asking for a reduction to the bill?<\/th>\nNo<\/td>\n<\/tr>
Is the client expecting a manager to follow up? (Advise F\/U within 24 hrs)<\/th>\nYes<\/td>\n<\/tr>
Describe the call in detail and answer the following questions...<\/th>\nPaulette called in wanting to speak with a manager. When I asked the reason, she said it was in regards to what she was charged. She also asked for the techs name which I gave. Please call her as soon as you can when you get in.<\/td>\n<\/tr>
Your Name<\/th>\nCara<\/td>\n<\/tr>
Did you create a task for Candice?<\/th>\nYes<\/td>\n<\/tr>
Did you notate on the client profile TLC & Flag Level?<\/th>\nYes<\/td>\n<\/tr>
Last Update<\/th>\n2020-12-28 10:21:48<\/td>\n<\/tr>
Start Time<\/th>\n2020-12-28 10:18:23<\/td>\n<\/tr>
Finish Time<\/th>\n2020-12-28 10:21:48<\/td>\n<\/tr>
IP<\/th>\n97.116.98.252<\/td>\n<\/tr>
Browser<\/th>\nChrome<\/td>\n<\/tr>
Device<\/th>\nDesktop<\/td>\n<\/tr>
Referrer<\/th>\nN\/A<\/td>\n<\/tr><\/table>

This email was sent to Billing@reliablegaragedoor.com as a result of a form being completed.
Click here<\/a> to report unwanted email.<\/small><\/div>\n
\"formsite_email_logo.png\"<\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-28T16:21:52Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1380489914"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1380489914\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1380489914\/119119"}}} 2021-01-15 07:00:22:{"id":1396451371,"number":120187,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"Expense Reimbursement Request | Change for Mike Merz","preview":"Please review the below request for reimbursement and approve or deny via the enclosed link. click here to approve or deny the request Reference # 14685553 Status Complete Department Service First a","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdAt":"2021-01-14T22:50:13Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-14T22:59:39Z","customerWaitingSince":{"time":"2021-01-14T22:50:13Z","friendly":"4:50pm"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"customFields":[],"_embedded":{"threads":[{"id":4032970050,"type":"lineitem","action":{"type":"default","text":"You assigned to yourself","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:59:39Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"}}},{"id":4032948048,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"
Please review the below request for reimbursement and approve or deny via the enclosed link.<\/div>\n
click here to approve or deny the request<\/a>

Reference #<\/th>\n14685553<\/td>\n<\/tr>
Status<\/th>\nComplete<\/td>\n<\/tr>
Department<\/th>\nService<\/td>\n<\/tr>
First and Last Name<\/th>\nJustin Christensen<\/td>\n<\/tr>
Email address<\/th>\njustinc@reliablegaragedoor.com<\/a><\/td>\n<\/tr>
I am submitting a:<\/th>\nRequest for Change Given to Client<\/td>\n<\/tr>
Client Name<\/th>\nMike Merz<\/td>\n<\/tr>
Appointment Date<\/th>\n12\/30\/2020<\/td>\n<\/tr>
Invoice Number<\/th>\n203457<\/td>\n<\/tr>
Total amount of reimbursement requested:<\/th>\n5.00<\/td>\n<\/tr>
I certify that the items I am requesting reimbursement for or expense(s) I am reporting were purchased to be used for work purposes only. I understand that any items purchased for personal use or gain are not eligible for reimbursement and if I am found to have requested reimbursement for ineligible items or under false pretense, those amounts may be deducted from my payroll and I will be subject to disciplinary action up to and including termination.<\/th>\n\"signature\"<\/td>\n<\/tr>
Last Update<\/th>\n2021-01-14 16:50:08<\/td>\n<\/tr>
Start Time<\/th>\n2021-01-14 16:48:19<\/td>\n<\/tr>
Finish Time<\/th>\n2021-01-14 16:50:08<\/td>\n<\/tr>
IP<\/th>\n65.155.60.90<\/td>\n<\/tr>
Browser<\/th>\nChrome<\/td>\n<\/tr>
Device<\/th>\nDesktop<\/td>\n<\/tr>
Referrer<\/th>\nN\/A<\/td>\n<\/tr><\/table>

This email was sent to billing@reliablegaragedoor.com as a result of a form being completed.
Click here<\/a> to report unwanted email.<\/small><\/div>\n
\"formsite_email_logo.png\"<\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:50:13Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396451371"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396451371\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1396451371\/120187"}}} 2021-01-15 07:01:37:{"id":1395586676,"number":120113,"threads":1,"type":"email","folderId":1046834,"status":"active","state":"published","subject":"0965638967","preview":"test","mailboxId":2691,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":397978211,"type":"customer","first":"Sinh","last":"Dang","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"kizaru7474@gmail.com"},"createdAt":"2021-01-14T05:03:39Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-14T14:41:19Z","customerWaitingSince":{"time":"2021-01-14T05:03:39Z","friendly":"18 hours ago"},"source":{"type":"beacon-v2","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":397978211,"type":"customer","first":"Sinh","last":"Dang","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"kizaru7474@gmail.com"},"customFields":[],"_embedded":{"threads":[{"id":4031187195,"type":"lineitem","action":{"type":"default","text":"Reliable . assigned to you","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":322360,"type":"user","first":"Reliable","last":".","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/322360.251151.jpg","email":"info@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T14:41:19Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/322360"}}},{"id":4030879063,"type":"lineitem","status":"active","action":{"type":"default","text":"Reliable . marked as Active","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":322360,"type":"user","first":"Reliable","last":".","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/322360.251151.jpg","email":"info@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T13:04:40Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/322360"}}},{"id":4030061760,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"test","source":{"type":"beacon-v2","via":"customer"},"customer":{"id":397978211,"first":"Sinh","last":"Dang","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"kizaru7474@gmail.com"},"createdBy":{"id":397978211,"type":"customer","first":"Sinh","last":"Dang","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"kizaru7474@gmail.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T05:03:39Z","_embedded":{"attachments":[]},"_links":{"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/397978211"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/397978211"}}},{"id":4030061759,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"Technical Information<\/strong> \n \n \n \n \n \n \n \n \n
IP Address<\/td> \n 113.161.39.175<\/td> \n <\/tr> \n
Location<\/td> \n Ho Chi Minh City, Vietnam<\/td> \n <\/tr> \n
Operating System<\/td> \n Linux Unknown<\/td> \n <\/tr> \n
Browser\/Version<\/td> \n Chrome 87.0<\/td> \n <\/tr> \n
Device<\/td> \n Desktop<\/td> \n <\/tr> \n
Authentication Mode<\/td> \n Basic<\/td> \n <\/tr> \n <\/tbody> \n<\/table> \n
Site Information<\/strong> \n \n \n \n \n
Beacon ID<\/td> \n Reliable Website Chat<\/td> \n <\/tr> \n
Current Page<\/td> \n Education | Reliable Garage Door<\/a><\/td> \n <\/tr> \n <\/tbody> \n<\/table> \n
","source":{"type":"beacon-v2","via":"user"},"customer":{"id":397978211,"first":"Sinh","last":"Dang","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/02.png","email":"kizaru7474@gmail.com"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d12wqas9hcki3z.cloudfront.net\/images\/users\/beacon.png","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T05:03:39Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/397978211"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1395586676"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/2691"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/397978211"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/397978211"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1395586676\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1395586676\/120113"}}} 2021-01-15 07:10:22:{"id":1380489914,"number":119119,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"Escalation Issue for Paulette Nelson submitted by Cara","preview":"@candiceD\u00a0Mailed check 1\/15","mailboxId":150715,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdAt":"2020-12-28T16:21:52Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-14T23:09:45Z","customerWaitingSince":{"time":"2020-12-28T16:21:52Z","friendly":"Dec 28, '20"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"customFields":[],"_embedded":{"threads":[{"id":4032995044,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T23:09:45Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4032964891,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":141580}},"body":"@candiceD<\/b>\u00a0Mailed check 1\/15","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:59:27Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4022555244,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"@vanessa<\/b> Please issue a check and send to billing address for $263.15. Thanks!","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-12T01:19:35Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4018701115,"type":"lineitem","status":"pending","action":{"type":"default","text":"Candice D. marked as Pending","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-11T01:33:40Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4011806209,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b>\u00a0this invoice is doing some really crazy stuff! The system states that I added an item, somehow checked uninstalled, and it won't let me delete the opener I added to increase the balance in order to transfer the payment. LVM for Paulette advising I'm still working on this and will call her Monday. Fill out a bug report?","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-07T22:57:21Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3992073234,"type":"lineitem","status":"pending","action":{"type":"default","text":"Candice D. marked as Pending","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-31T18:10:06Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":3990457703,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-31T00:39:33Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":3987114907,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b> I told her that Bryan advised - test the control and leave the car keys, manual, etc...on the counter. Advised that he didn't use a sink. Asked if there was anything that I can do to help her figure out what happened, call her Daughter etc. Client advised no. She's really not happy at all. I offered to reduce the warranties and refund but she doesn't want to.\u00a0","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-29T21:28:52Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3984688795,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"email sent to Bryan","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-29T03:11:29Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3984068463,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b>\u00a0the client has advised that she thinks our technician went rummaging thru her house and also broke her kitchen sink faucet. She wants us to pay to have the kitchen sink repaired.

She had left the house and allowed us to stay to complete the repair.

","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-28T22:17:12Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3982929335,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"CLICK HERE TO SUBMIT RESPONSE<\/a>

Reference #<\/th>\n14598752<\/td>\n<\/tr>
Status<\/th>\nComplete<\/td>\n<\/tr>
Scoring<\/th>\n0<\/td>\n<\/tr>
Contact Name<\/th>\nPaulette Nelson<\/td>\n<\/tr>
Link to Client (Customer Link)<\/th>\nhttps:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=90733<\/a><\/td>\n<\/tr>
Applicable EST\/SO\/INV #<\/th>\nINV203319<\/td>\n<\/tr>
EST\/SO\/INV Link<\/th>\nhttps:\/\/app.reliablegaragedoor.com\/invoice.html?invoice_id=92586<\/a><\/td>\n<\/tr>
How did the client contact us?<\/th>\nInbound Call<\/td>\n<\/tr>
Best contact phone number for the client<\/th>\n763-757-1193<\/td>\n<\/tr>
Is the client only asking to apply a coupon?<\/th>\nNo<\/td>\n<\/tr>
Is the client asking for a reduction to the bill?<\/th>\nNo<\/td>\n<\/tr>
Is the client expecting a manager to follow up? (Advise F\/U within 24 hrs)<\/th>\nYes<\/td>\n<\/tr>
Describe the call in detail and answer the following questions...<\/th>\nPaulette called in wanting to speak with a manager. When I asked the reason, she said it was in regards to what she was charged. She also asked for the techs name which I gave. Please call her as soon as you can when you get in.<\/td>\n<\/tr>
Your Name<\/th>\nCara<\/td>\n<\/tr>
Did you create a task for Candice?<\/th>\nYes<\/td>\n<\/tr>
Did you notate on the client profile TLC & Flag Level?<\/th>\nYes<\/td>\n<\/tr>
Last Update<\/th>\n2020-12-28 10:21:48<\/td>\n<\/tr>
Start Time<\/th>\n2020-12-28 10:18:23<\/td>\n<\/tr>
Finish Time<\/th>\n2020-12-28 10:21:48<\/td>\n<\/tr>
IP<\/th>\n97.116.98.252<\/td>\n<\/tr>
Browser<\/th>\nChrome<\/td>\n<\/tr>
Device<\/th>\nDesktop<\/td>\n<\/tr>
Referrer<\/th>\nN\/A<\/td>\n<\/tr><\/table>

This email was sent to Billing@reliablegaragedoor.com as a result of a form being completed.
Click here<\/a> to report unwanted email.<\/small><\/div>\n
\"formsite_email_logo.png\"<\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-28T16:21:52Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1380489914"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1380489914\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1380489914\/119119"}}} 2021-01-15 07:40:32:{"id":1396451371,"number":120187,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"Expense Reimbursement Request | Change for Mike Merz","preview":"Please review the below request for reimbursement and approve or deny via the enclosed link. click here to approve or deny the request Reference # 14685553 Status Complete Department Service First a","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdAt":"2021-01-14T22:50:13Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-14T22:59:39Z","customerWaitingSince":{"time":"2021-01-14T22:50:13Z","friendly":"4:50pm"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"customFields":[],"_embedded":{"threads":[{"id":4032970050,"type":"lineitem","action":{"type":"default","text":"You assigned to yourself","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:59:39Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"}}},{"id":4032948048,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"
Please review the below request for reimbursement and approve or deny via the enclosed link.<\/div>\n
click here to approve or deny the request<\/a>

Reference #<\/th>\n14685553<\/td>\n<\/tr>
Status<\/th>\nComplete<\/td>\n<\/tr>
Department<\/th>\nService<\/td>\n<\/tr>
First and Last Name<\/th>\nJustin Christensen<\/td>\n<\/tr>
Email address<\/th>\njustinc@reliablegaragedoor.com<\/a><\/td>\n<\/tr>
I am submitting a:<\/th>\nRequest for Change Given to Client<\/td>\n<\/tr>
Client Name<\/th>\nMike Merz<\/td>\n<\/tr>
Appointment Date<\/th>\n12\/30\/2020<\/td>\n<\/tr>
Invoice Number<\/th>\n203457<\/td>\n<\/tr>
Total amount of reimbursement requested:<\/th>\n5.00<\/td>\n<\/tr>
I certify that the items I am requesting reimbursement for or expense(s) I am reporting were purchased to be used for work purposes only. I understand that any items purchased for personal use or gain are not eligible for reimbursement and if I am found to have requested reimbursement for ineligible items or under false pretense, those amounts may be deducted from my payroll and I will be subject to disciplinary action up to and including termination.<\/th>\n\"signature\"<\/td>\n<\/tr>
Last Update<\/th>\n2021-01-14 16:50:08<\/td>\n<\/tr>
Start Time<\/th>\n2021-01-14 16:48:19<\/td>\n<\/tr>
Finish Time<\/th>\n2021-01-14 16:50:08<\/td>\n<\/tr>
IP<\/th>\n65.155.60.90<\/td>\n<\/tr>
Browser<\/th>\nChrome<\/td>\n<\/tr>
Device<\/th>\nDesktop<\/td>\n<\/tr>
Referrer<\/th>\nN\/A<\/td>\n<\/tr><\/table>

This email was sent to billing@reliablegaragedoor.com as a result of a form being completed.
Click here<\/a> to report unwanted email.<\/small><\/div>\n
\"formsite_email_logo.png\"<\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:50:13Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396451371"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396451371\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1396451371\/120187"}}} 2021-01-15 07:50:32:{"id":1380489914,"number":119119,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"Escalation Issue for Paulette Nelson submitted by Cara","preview":"@candiceD\u00a0Mailed check 1\/15","mailboxId":150715,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdAt":"2020-12-28T16:21:52Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-14T23:09:45Z","customerWaitingSince":{"time":"2020-12-28T16:21:52Z","friendly":"Dec 28, '20"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"customFields":[],"_embedded":{"threads":[{"id":4032995044,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T23:09:45Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4032964891,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":141580}},"body":"@candiceD<\/b>\u00a0Mailed check 1\/15","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:59:27Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4022555244,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"@vanessa<\/b> Please issue a check and send to billing address for $263.15. Thanks!","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-12T01:19:35Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4018701115,"type":"lineitem","status":"pending","action":{"type":"default","text":"Candice D. marked as Pending","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-11T01:33:40Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4011806209,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b>\u00a0this invoice is doing some really crazy stuff! The system states that I added an item, somehow checked uninstalled, and it won't let me delete the opener I added to increase the balance in order to transfer the payment. LVM for Paulette advising I'm still working on this and will call her Monday. Fill out a bug report?","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-07T22:57:21Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3992073234,"type":"lineitem","status":"pending","action":{"type":"default","text":"Candice D. marked as Pending","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-31T18:10:06Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":3990457703,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-31T00:39:33Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":3987114907,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b> I told her that Bryan advised - test the control and leave the car keys, manual, etc...on the counter. Advised that he didn't use a sink. Asked if there was anything that I can do to help her figure out what happened, call her Daughter etc. Client advised no. She's really not happy at all. I offered to reduce the warranties and refund but she doesn't want to.\u00a0","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-29T21:28:52Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3984688795,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"email sent to Bryan","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-29T03:11:29Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3984068463,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b>\u00a0the client has advised that she thinks our technician went rummaging thru her house and also broke her kitchen sink faucet. She wants us to pay to have the kitchen sink repaired.

She had left the house and allowed us to stay to complete the repair.

","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-28T22:17:12Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3982929335,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"CLICK HERE TO SUBMIT RESPONSE<\/a>

Reference #<\/th>\n14598752<\/td>\n<\/tr>
Status<\/th>\nComplete<\/td>\n<\/tr>
Scoring<\/th>\n0<\/td>\n<\/tr>
Contact Name<\/th>\nPaulette Nelson<\/td>\n<\/tr>
Link to Client (Customer Link)<\/th>\nhttps:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=90733<\/a><\/td>\n<\/tr>
Applicable EST\/SO\/INV #<\/th>\nINV203319<\/td>\n<\/tr>
EST\/SO\/INV Link<\/th>\nhttps:\/\/app.reliablegaragedoor.com\/invoice.html?invoice_id=92586<\/a><\/td>\n<\/tr>
How did the client contact us?<\/th>\nInbound Call<\/td>\n<\/tr>
Best contact phone number for the client<\/th>\n763-757-1193<\/td>\n<\/tr>
Is the client only asking to apply a coupon?<\/th>\nNo<\/td>\n<\/tr>
Is the client asking for a reduction to the bill?<\/th>\nNo<\/td>\n<\/tr>
Is the client expecting a manager to follow up? (Advise F\/U within 24 hrs)<\/th>\nYes<\/td>\n<\/tr>
Describe the call in detail and answer the following questions...<\/th>\nPaulette called in wanting to speak with a manager. When I asked the reason, she said it was in regards to what she was charged. She also asked for the techs name which I gave. Please call her as soon as you can when you get in.<\/td>\n<\/tr>
Your Name<\/th>\nCara<\/td>\n<\/tr>
Did you create a task for Candice?<\/th>\nYes<\/td>\n<\/tr>
Did you notate on the client profile TLC & Flag Level?<\/th>\nYes<\/td>\n<\/tr>
Last Update<\/th>\n2020-12-28 10:21:48<\/td>\n<\/tr>
Start Time<\/th>\n2020-12-28 10:18:23<\/td>\n<\/tr>
Finish Time<\/th>\n2020-12-28 10:21:48<\/td>\n<\/tr>
IP<\/th>\n97.116.98.252<\/td>\n<\/tr>
Browser<\/th>\nChrome<\/td>\n<\/tr>
Device<\/th>\nDesktop<\/td>\n<\/tr>
Referrer<\/th>\nN\/A<\/td>\n<\/tr><\/table>

This email was sent to Billing@reliablegaragedoor.com as a result of a form being completed.
Click here<\/a> to report unwanted email.<\/small><\/div>\n
\"formsite_email_logo.png\"<\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-28T16:21:52Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1380489914"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1380489914\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1380489914\/119119"}}} 2021-01-15 08:17:32:{"id":1395951816,"number":120135,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"DIRECT INVOICE, RELIABLE GARAGE DOOR-COON RAPIDS, SI 7545805 RI 6661087 PO: 10\/30\/20 CR ELT 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Please review the below request for reimbursement and approve or deny via the enclosed link.<\/div>\n
click here to approve or deny the request<\/a>

Reference #<\/th>\n14685553<\/td>\n<\/tr>
Status<\/th>\nComplete<\/td>\n<\/tr>
Department<\/th>\nService<\/td>\n<\/tr>
First and Last Name<\/th>\nJustin Christensen<\/td>\n<\/tr>
Email address<\/th>\njustinc@reliablegaragedoor.com<\/a><\/td>\n<\/tr>
I am submitting a:<\/th>\nRequest for Change Given to Client<\/td>\n<\/tr>
Client Name<\/th>\nMike Merz<\/td>\n<\/tr>
Appointment Date<\/th>\n12\/30\/2020<\/td>\n<\/tr>
Invoice Number<\/th>\n203457<\/td>\n<\/tr>
Total amount of reimbursement requested:<\/th>\n5.00<\/td>\n<\/tr>
I certify that the items I am requesting reimbursement for or expense(s) I am reporting were purchased to be used for work purposes only. I understand that any items purchased for personal use or gain are not eligible for reimbursement and if I am found to have requested reimbursement for ineligible items or under false pretense, those amounts may be deducted from my payroll and I will be subject to disciplinary action up to and including termination.<\/th>\n\"signature\"<\/td>\n<\/tr>
Last Update<\/th>\n2021-01-14 16:50:08<\/td>\n<\/tr>
Start Time<\/th>\n2021-01-14 16:48:19<\/td>\n<\/tr>
Finish Time<\/th>\n2021-01-14 16:50:08<\/td>\n<\/tr>
IP<\/th>\n65.155.60.90<\/td>\n<\/tr>
Browser<\/th>\nChrome<\/td>\n<\/tr>
Device<\/th>\nDesktop<\/td>\n<\/tr>
Referrer<\/th>\nN\/A<\/td>\n<\/tr><\/table>

This email was sent to billing@reliablegaragedoor.com as a result of a form being completed.
Click here<\/a> to report unwanted email.<\/small><\/div>\n
\"formsite_email_logo.png\"<\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:50:13Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396451371"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396451371\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1396451371\/120187"}}} 2021-01-15 08:41:03:{"id":1380489914,"number":119119,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"Escalation Issue for Paulette Nelson submitted by Cara","preview":"@candiceD\u00a0Mailed check 1\/15","mailboxId":150715,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdAt":"2020-12-28T16:21:52Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-14T23:09:45Z","customerWaitingSince":{"time":"2020-12-28T16:21:52Z","friendly":"Dec 28, '20"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"customFields":[],"_embedded":{"threads":[{"id":4032995044,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T23:09:45Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4032964891,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":141580}},"body":"@candiceD<\/b>\u00a0Mailed check 1\/15","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:59:27Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4022555244,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"@vanessa<\/b> Please issue a check and send to billing address for $263.15. Thanks!","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-12T01:19:35Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4018701115,"type":"lineitem","status":"pending","action":{"type":"default","text":"Candice D. marked as Pending","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-11T01:33:40Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4011806209,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b>\u00a0this invoice is doing some really crazy stuff! The system states that I added an item, somehow checked uninstalled, and it won't let me delete the opener I added to increase the balance in order to transfer the payment. LVM for Paulette advising I'm still working on this and will call her Monday. Fill out a bug report?","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-07T22:57:21Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3992073234,"type":"lineitem","status":"pending","action":{"type":"default","text":"Candice D. marked as Pending","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-31T18:10:06Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":3990457703,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-31T00:39:33Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":3987114907,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b> I told her that Bryan advised - test the control and leave the car keys, manual, etc...on the counter. Advised that he didn't use a sink. Asked if there was anything that I can do to help her figure out what happened, call her Daughter etc. Client advised no. She's really not happy at all. I offered to reduce the warranties and refund but she doesn't want to.\u00a0","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-29T21:28:52Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3984688795,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"email sent to Bryan","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-29T03:11:29Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3984068463,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b>\u00a0the client has advised that she thinks our technician went rummaging thru her house and also broke her kitchen sink faucet. She wants us to pay to have the kitchen sink repaired.

She had left the house and allowed us to stay to complete the repair.

","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-28T22:17:12Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3982929335,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"CLICK HERE TO SUBMIT RESPONSE<\/a>

Reference #<\/th>\n14598752<\/td>\n<\/tr>
Status<\/th>\nComplete<\/td>\n<\/tr>
Scoring<\/th>\n0<\/td>\n<\/tr>
Contact Name<\/th>\nPaulette Nelson<\/td>\n<\/tr>
Link to Client (Customer Link)<\/th>\nhttps:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=90733<\/a><\/td>\n<\/tr>
Applicable EST\/SO\/INV #<\/th>\nINV203319<\/td>\n<\/tr>
EST\/SO\/INV Link<\/th>\nhttps:\/\/app.reliablegaragedoor.com\/invoice.html?invoice_id=92586<\/a><\/td>\n<\/tr>
How did the client contact us?<\/th>\nInbound Call<\/td>\n<\/tr>
Best contact phone number for the client<\/th>\n763-757-1193<\/td>\n<\/tr>
Is the client only asking to apply a coupon?<\/th>\nNo<\/td>\n<\/tr>
Is the client asking for a reduction to the bill?<\/th>\nNo<\/td>\n<\/tr>
Is the client expecting a manager to follow up? (Advise F\/U within 24 hrs)<\/th>\nYes<\/td>\n<\/tr>
Describe the call in detail and answer the following questions...<\/th>\nPaulette called in wanting to speak with a manager. When I asked the reason, she said it was in regards to what she was charged. She also asked for the techs name which I gave. Please call her as soon as you can when you get in.<\/td>\n<\/tr>
Your Name<\/th>\nCara<\/td>\n<\/tr>
Did you create a task for Candice?<\/th>\nYes<\/td>\n<\/tr>
Did you notate on the client profile TLC & Flag Level?<\/th>\nYes<\/td>\n<\/tr>
Last Update<\/th>\n2020-12-28 10:21:48<\/td>\n<\/tr>
Start Time<\/th>\n2020-12-28 10:18:23<\/td>\n<\/tr>
Finish Time<\/th>\n2020-12-28 10:21:48<\/td>\n<\/tr>
IP<\/th>\n97.116.98.252<\/td>\n<\/tr>
Browser<\/th>\nChrome<\/td>\n<\/tr>
Device<\/th>\nDesktop<\/td>\n<\/tr>
Referrer<\/th>\nN\/A<\/td>\n<\/tr><\/table>

This email was sent to Billing@reliablegaragedoor.com as a result of a form being completed.
Click here<\/a> to report unwanted email.<\/small><\/div>\n
\"formsite_email_logo.png\"<\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-28T16:21:52Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1380489914"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1380489914\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1380489914\/119119"}}} 2021-01-15 09:31:12:{"id":1396451371,"number":120187,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"Expense Reimbursement Request | Change for Mike Merz","preview":"Please review the below request for reimbursement and approve or deny via the enclosed link. click here to approve or deny the request Reference # 14685553 Status Complete Department Service First a","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdAt":"2021-01-14T22:50:13Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-14T22:59:39Z","customerWaitingSince":{"time":"2021-01-14T22:50:13Z","friendly":"4:50pm"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"customFields":[],"_embedded":{"threads":[{"id":4032970050,"type":"lineitem","action":{"type":"default","text":"You assigned to yourself","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:59:39Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"}}},{"id":4032948048,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"
Please review the below request for reimbursement and approve or deny via the enclosed link.<\/div>\n
click here to approve or deny the request<\/a>

Reference #<\/th>\n14685553<\/td>\n<\/tr>
Status<\/th>\nComplete<\/td>\n<\/tr>
Department<\/th>\nService<\/td>\n<\/tr>
First and Last Name<\/th>\nJustin Christensen<\/td>\n<\/tr>
Email address<\/th>\njustinc@reliablegaragedoor.com<\/a><\/td>\n<\/tr>
I am submitting a:<\/th>\nRequest for Change Given to Client<\/td>\n<\/tr>
Client Name<\/th>\nMike Merz<\/td>\n<\/tr>
Appointment Date<\/th>\n12\/30\/2020<\/td>\n<\/tr>
Invoice Number<\/th>\n203457<\/td>\n<\/tr>
Total amount of reimbursement requested:<\/th>\n5.00<\/td>\n<\/tr>
I certify that the items I am requesting reimbursement for or expense(s) I am reporting were purchased to be used for work purposes only. I understand that any items purchased for personal use or gain are not eligible for reimbursement and if I am found to have requested reimbursement for ineligible items or under false pretense, those amounts may be deducted from my payroll and I will be subject to disciplinary action up to and including termination.<\/th>\n\"signature\"<\/td>\n<\/tr>
Last Update<\/th>\n2021-01-14 16:50:08<\/td>\n<\/tr>
Start Time<\/th>\n2021-01-14 16:48:19<\/td>\n<\/tr>
Finish Time<\/th>\n2021-01-14 16:50:08<\/td>\n<\/tr>
IP<\/th>\n65.155.60.90<\/td>\n<\/tr>
Browser<\/th>\nChrome<\/td>\n<\/tr>
Device<\/th>\nDesktop<\/td>\n<\/tr>
Referrer<\/th>\nN\/A<\/td>\n<\/tr><\/table>

This email was sent to billing@reliablegaragedoor.com as a result of a form being completed.
Click here<\/a> to report unwanted email.<\/small><\/div>\n
\"formsite_email_logo.png\"<\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:50:13Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396451371"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396451371\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1396451371\/120187"}}} 2021-01-15 09:41:12:{"id":1380489914,"number":119119,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"Escalation Issue for Paulette Nelson submitted by Cara","preview":"@candiceD\u00a0Mailed check 1\/15","mailboxId":150715,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdAt":"2020-12-28T16:21:52Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-14T23:09:45Z","customerWaitingSince":{"time":"2020-12-28T16:21:52Z","friendly":"Dec 28, '20"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"customFields":[],"_embedded":{"threads":[{"id":4032995044,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T23:09:45Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4032964891,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":141580}},"body":"@candiceD<\/b>\u00a0Mailed check 1\/15","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:59:27Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4022555244,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"@vanessa<\/b> Please issue a check and send to billing address for $263.15. Thanks!","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-12T01:19:35Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4018701115,"type":"lineitem","status":"pending","action":{"type":"default","text":"Candice D. marked as Pending","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-11T01:33:40Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4011806209,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b>\u00a0this invoice is doing some really crazy stuff! The system states that I added an item, somehow checked uninstalled, and it won't let me delete the opener I added to increase the balance in order to transfer the payment. LVM for Paulette advising I'm still working on this and will call her Monday. Fill out a bug report?","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-07T22:57:21Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3992073234,"type":"lineitem","status":"pending","action":{"type":"default","text":"Candice D. marked as Pending","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-31T18:10:06Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":3990457703,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-31T00:39:33Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":3987114907,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b> I told her that Bryan advised - test the control and leave the car keys, manual, etc...on the counter. Advised that he didn't use a sink. Asked if there was anything that I can do to help her figure out what happened, call her Daughter etc. Client advised no. She's really not happy at all. I offered to reduce the warranties and refund but she doesn't want to.\u00a0","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-29T21:28:52Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3984688795,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"email sent to Bryan","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-29T03:11:29Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3984068463,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b>\u00a0the client has advised that she thinks our technician went rummaging thru her house and also broke her kitchen sink faucet. She wants us to pay to have the kitchen sink repaired.

She had left the house and allowed us to stay to complete the repair.

","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-28T22:17:12Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3982929335,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"CLICK HERE TO SUBMIT RESPONSE<\/a>

Reference #<\/th>\n14598752<\/td>\n<\/tr>
Status<\/th>\nComplete<\/td>\n<\/tr>
Scoring<\/th>\n0<\/td>\n<\/tr>
Contact Name<\/th>\nPaulette Nelson<\/td>\n<\/tr>
Link to Client (Customer Link)<\/th>\nhttps:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=90733<\/a><\/td>\n<\/tr>
Applicable EST\/SO\/INV #<\/th>\nINV203319<\/td>\n<\/tr>
EST\/SO\/INV Link<\/th>\nhttps:\/\/app.reliablegaragedoor.com\/invoice.html?invoice_id=92586<\/a><\/td>\n<\/tr>
How did the client contact us?<\/th>\nInbound Call<\/td>\n<\/tr>
Best contact phone number for the client<\/th>\n763-757-1193<\/td>\n<\/tr>
Is the client only asking to apply a coupon?<\/th>\nNo<\/td>\n<\/tr>
Is the client asking for a reduction to the bill?<\/th>\nNo<\/td>\n<\/tr>
Is the client expecting a manager to follow up? (Advise F\/U within 24 hrs)<\/th>\nYes<\/td>\n<\/tr>
Describe the call in detail and answer the following questions...<\/th>\nPaulette called in wanting to speak with a manager. When I asked the reason, she said it was in regards to what she was charged. She also asked for the techs name which I gave. Please call her as soon as you can when you get in.<\/td>\n<\/tr>
Your Name<\/th>\nCara<\/td>\n<\/tr>
Did you create a task for Candice?<\/th>\nYes<\/td>\n<\/tr>
Did you notate on the client profile TLC & Flag Level?<\/th>\nYes<\/td>\n<\/tr>
Last Update<\/th>\n2020-12-28 10:21:48<\/td>\n<\/tr>
Start Time<\/th>\n2020-12-28 10:18:23<\/td>\n<\/tr>
Finish Time<\/th>\n2020-12-28 10:21:48<\/td>\n<\/tr>
IP<\/th>\n97.116.98.252<\/td>\n<\/tr>
Browser<\/th>\nChrome<\/td>\n<\/tr>
Device<\/th>\nDesktop<\/td>\n<\/tr>
Referrer<\/th>\nN\/A<\/td>\n<\/tr><\/table>

This email was sent to Billing@reliablegaragedoor.com as a result of a form being completed.
Click here<\/a> to report unwanted email.<\/small><\/div>\n
\"formsite_email_logo.png\"<\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-28T16:21:52Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1380489914"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1380489914\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1380489914\/119119"}}} 2021-01-15 10:41:22:{"id":1396451371,"number":120187,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"Expense Reimbursement Request | Change for Mike Merz","preview":"Please review the below request for reimbursement and approve or deny via the enclosed link. click here to approve or deny the request Reference # 14685553 Status Complete Department Service First a","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdAt":"2021-01-14T22:50:13Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-14T22:59:39Z","customerWaitingSince":{"time":"2021-01-14T22:50:13Z","friendly":"4:50pm"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"customFields":[],"_embedded":{"threads":[{"id":4032970050,"type":"lineitem","action":{"type":"default","text":"You assigned to yourself","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:59:39Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"}}},{"id":4032948048,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"
Please review the below request for reimbursement and approve or deny via the enclosed link.<\/div>\n
click here to approve or deny the request<\/a>

Reference #<\/th>\n14685553<\/td>\n<\/tr>
Status<\/th>\nComplete<\/td>\n<\/tr>
Department<\/th>\nService<\/td>\n<\/tr>
First and Last Name<\/th>\nJustin Christensen<\/td>\n<\/tr>
Email address<\/th>\njustinc@reliablegaragedoor.com<\/a><\/td>\n<\/tr>
I am submitting a:<\/th>\nRequest for Change Given to Client<\/td>\n<\/tr>
Client Name<\/th>\nMike Merz<\/td>\n<\/tr>
Appointment Date<\/th>\n12\/30\/2020<\/td>\n<\/tr>
Invoice Number<\/th>\n203457<\/td>\n<\/tr>
Total amount of reimbursement requested:<\/th>\n5.00<\/td>\n<\/tr>
I certify that the items I am requesting reimbursement for or expense(s) I am reporting were purchased to be used for work purposes only. I understand that any items purchased for personal use or gain are not eligible for reimbursement and if I am found to have requested reimbursement for ineligible items or under false pretense, those amounts may be deducted from my payroll and I will be subject to disciplinary action up to and including termination.<\/th>\n\"signature\"<\/td>\n<\/tr>
Last Update<\/th>\n2021-01-14 16:50:08<\/td>\n<\/tr>
Start Time<\/th>\n2021-01-14 16:48:19<\/td>\n<\/tr>
Finish Time<\/th>\n2021-01-14 16:50:08<\/td>\n<\/tr>
IP<\/th>\n65.155.60.90<\/td>\n<\/tr>
Browser<\/th>\nChrome<\/td>\n<\/tr>
Device<\/th>\nDesktop<\/td>\n<\/tr>
Referrer<\/th>\nN\/A<\/td>\n<\/tr><\/table>

This email was sent to billing@reliablegaragedoor.com as a result of a form being completed.
Click here<\/a> to report unwanted email.<\/small><\/div>\n
\"formsite_email_logo.png\"<\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:50:13Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396451371"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396451371\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1396451371\/120187"}}} 2021-01-15 10:51:23:{"id":1380489914,"number":119119,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"Escalation Issue for Paulette Nelson submitted by Cara","preview":"@candiceD\u00a0Mailed check 1\/15","mailboxId":150715,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdAt":"2020-12-28T16:21:52Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-14T23:09:45Z","customerWaitingSince":{"time":"2020-12-28T16:21:52Z","friendly":"Dec 28, '20"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"customFields":[],"_embedded":{"threads":[{"id":4032995044,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T23:09:45Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4032964891,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":141580}},"body":"@candiceD<\/b>\u00a0Mailed check 1\/15","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:59:27Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4022555244,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"@vanessa<\/b> Please issue a check and send to billing address for $263.15. Thanks!","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-12T01:19:35Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4018701115,"type":"lineitem","status":"pending","action":{"type":"default","text":"Candice D. marked as Pending","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-11T01:33:40Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4011806209,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b>\u00a0this invoice is doing some really crazy stuff! The system states that I added an item, somehow checked uninstalled, and it won't let me delete the opener I added to increase the balance in order to transfer the payment. LVM for Paulette advising I'm still working on this and will call her Monday. Fill out a bug report?","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-07T22:57:21Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3992073234,"type":"lineitem","status":"pending","action":{"type":"default","text":"Candice D. marked as Pending","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-31T18:10:06Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":3990457703,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-31T00:39:33Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":3987114907,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b> I told her that Bryan advised - test the control and leave the car keys, manual, etc...on the counter. Advised that he didn't use a sink. Asked if there was anything that I can do to help her figure out what happened, call her Daughter etc. Client advised no. She's really not happy at all. I offered to reduce the warranties and refund but she doesn't want to.\u00a0","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-29T21:28:52Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3984688795,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"email sent to Bryan","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-29T03:11:29Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3984068463,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b>\u00a0the client has advised that she thinks our technician went rummaging thru her house and also broke her kitchen sink faucet. She wants us to pay to have the kitchen sink repaired.

She had left the house and allowed us to stay to complete the repair.

","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-28T22:17:12Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3982929335,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"CLICK HERE TO SUBMIT RESPONSE<\/a>

Reference #<\/th>\n14598752<\/td>\n<\/tr>
Status<\/th>\nComplete<\/td>\n<\/tr>
Scoring<\/th>\n0<\/td>\n<\/tr>
Contact Name<\/th>\nPaulette Nelson<\/td>\n<\/tr>
Link to Client (Customer Link)<\/th>\nhttps:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=90733<\/a><\/td>\n<\/tr>
Applicable EST\/SO\/INV #<\/th>\nINV203319<\/td>\n<\/tr>
EST\/SO\/INV Link<\/th>\nhttps:\/\/app.reliablegaragedoor.com\/invoice.html?invoice_id=92586<\/a><\/td>\n<\/tr>
How did the client contact us?<\/th>\nInbound Call<\/td>\n<\/tr>
Best contact phone number for the client<\/th>\n763-757-1193<\/td>\n<\/tr>
Is the client only asking to apply a coupon?<\/th>\nNo<\/td>\n<\/tr>
Is the client asking for a reduction to the bill?<\/th>\nNo<\/td>\n<\/tr>
Is the client expecting a manager to follow up? (Advise F\/U within 24 hrs)<\/th>\nYes<\/td>\n<\/tr>
Describe the call in detail and answer the following questions...<\/th>\nPaulette called in wanting to speak with a manager. When I asked the reason, she said it was in regards to what she was charged. She also asked for the techs name which I gave. Please call her as soon as you can when you get in.<\/td>\n<\/tr>
Your Name<\/th>\nCara<\/td>\n<\/tr>
Did you create a task for Candice?<\/th>\nYes<\/td>\n<\/tr>
Did you notate on the client profile TLC & Flag Level?<\/th>\nYes<\/td>\n<\/tr>
Last Update<\/th>\n2020-12-28 10:21:48<\/td>\n<\/tr>
Start Time<\/th>\n2020-12-28 10:18:23<\/td>\n<\/tr>
Finish Time<\/th>\n2020-12-28 10:21:48<\/td>\n<\/tr>
IP<\/th>\n97.116.98.252<\/td>\n<\/tr>
Browser<\/th>\nChrome<\/td>\n<\/tr>
Device<\/th>\nDesktop<\/td>\n<\/tr>
Referrer<\/th>\nN\/A<\/td>\n<\/tr><\/table>

This email was sent to Billing@reliablegaragedoor.com as a result of a form being completed.
Click here<\/a> to report unwanted email.<\/small><\/div>\n
\"formsite_email_logo.png\"<\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-28T16:21:52Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1380489914"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1380489914\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1380489914\/119119"}}} 2021-01-15 12:01:32:{"id":1396451371,"number":120187,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"Expense Reimbursement Request | Change for Mike Merz","preview":"Please review the below request for reimbursement and approve or deny via the enclosed link. click here to approve or deny the request Reference # 14685553 Status Complete Department Service First a","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdAt":"2021-01-14T22:50:13Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-14T22:59:39Z","customerWaitingSince":{"time":"2021-01-14T22:50:13Z","friendly":"4:50pm"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"customFields":[],"_embedded":{"threads":[{"id":4032970050,"type":"lineitem","action":{"type":"default","text":"You assigned to yourself","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:59:39Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"}}},{"id":4032948048,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"
Please review the below request for reimbursement and approve or deny via the enclosed link.<\/div>\n
click here to approve or deny the request<\/a>

Reference #<\/th>\n14685553<\/td>\n<\/tr>
Status<\/th>\nComplete<\/td>\n<\/tr>
Department<\/th>\nService<\/td>\n<\/tr>
First and Last Name<\/th>\nJustin Christensen<\/td>\n<\/tr>
Email address<\/th>\njustinc@reliablegaragedoor.com<\/a><\/td>\n<\/tr>
I am submitting a:<\/th>\nRequest for Change Given to Client<\/td>\n<\/tr>
Client Name<\/th>\nMike Merz<\/td>\n<\/tr>
Appointment Date<\/th>\n12\/30\/2020<\/td>\n<\/tr>
Invoice Number<\/th>\n203457<\/td>\n<\/tr>
Total amount of reimbursement requested:<\/th>\n5.00<\/td>\n<\/tr>
I certify that the items I am requesting reimbursement for or expense(s) I am reporting were purchased to be used for work purposes only. I understand that any items purchased for personal use or gain are not eligible for reimbursement and if I am found to have requested reimbursement for ineligible items or under false pretense, those amounts may be deducted from my payroll and I will be subject to disciplinary action up to and including termination.<\/th>\n\"signature\"<\/td>\n<\/tr>
Last Update<\/th>\n2021-01-14 16:50:08<\/td>\n<\/tr>
Start Time<\/th>\n2021-01-14 16:48:19<\/td>\n<\/tr>
Finish Time<\/th>\n2021-01-14 16:50:08<\/td>\n<\/tr>
IP<\/th>\n65.155.60.90<\/td>\n<\/tr>
Browser<\/th>\nChrome<\/td>\n<\/tr>
Device<\/th>\nDesktop<\/td>\n<\/tr>
Referrer<\/th>\nN\/A<\/td>\n<\/tr><\/table>

This email was sent to billing@reliablegaragedoor.com as a result of a form being completed.
Click here<\/a> to report unwanted email.<\/small><\/div>\n
\"formsite_email_logo.png\"<\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:50:13Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396451371"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396451371\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1396451371\/120187"}}} 2021-01-15 12:11:32:{"id":1380489914,"number":119119,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"Escalation Issue for Paulette Nelson submitted by Cara","preview":"@candiceD\u00a0Mailed check 1\/15","mailboxId":150715,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdAt":"2020-12-28T16:21:52Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-14T23:09:45Z","customerWaitingSince":{"time":"2020-12-28T16:21:52Z","friendly":"Dec 28, '20"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"customFields":[],"_embedded":{"threads":[{"id":4032995044,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T23:09:45Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4032964891,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":141580}},"body":"@candiceD<\/b>\u00a0Mailed check 1\/15","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:59:27Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4022555244,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"@vanessa<\/b> Please issue a check and send to billing address for $263.15. Thanks!","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-12T01:19:35Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4018701115,"type":"lineitem","status":"pending","action":{"type":"default","text":"Candice D. marked as Pending","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-11T01:33:40Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4011806209,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b>\u00a0this invoice is doing some really crazy stuff! The system states that I added an item, somehow checked uninstalled, and it won't let me delete the opener I added to increase the balance in order to transfer the payment. LVM for Paulette advising I'm still working on this and will call her Monday. Fill out a bug report?","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-07T22:57:21Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3992073234,"type":"lineitem","status":"pending","action":{"type":"default","text":"Candice D. marked as Pending","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-31T18:10:06Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":3990457703,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-31T00:39:33Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":3987114907,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b> I told her that Bryan advised - test the control and leave the car keys, manual, etc...on the counter. Advised that he didn't use a sink. Asked if there was anything that I can do to help her figure out what happened, call her Daughter etc. Client advised no. She's really not happy at all. I offered to reduce the warranties and refund but she doesn't want to.\u00a0","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-29T21:28:52Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3984688795,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"email sent to Bryan","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-29T03:11:29Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3984068463,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b>\u00a0the client has advised that she thinks our technician went rummaging thru her house and also broke her kitchen sink faucet. She wants us to pay to have the kitchen sink repaired.

She had left the house and allowed us to stay to complete the repair.

","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-28T22:17:12Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3982929335,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"CLICK HERE TO SUBMIT RESPONSE<\/a>

Reference #<\/th>\n14598752<\/td>\n<\/tr>
Status<\/th>\nComplete<\/td>\n<\/tr>
Scoring<\/th>\n0<\/td>\n<\/tr>
Contact Name<\/th>\nPaulette Nelson<\/td>\n<\/tr>
Link to Client (Customer Link)<\/th>\nhttps:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=90733<\/a><\/td>\n<\/tr>
Applicable EST\/SO\/INV #<\/th>\nINV203319<\/td>\n<\/tr>
EST\/SO\/INV Link<\/th>\nhttps:\/\/app.reliablegaragedoor.com\/invoice.html?invoice_id=92586<\/a><\/td>\n<\/tr>
How did the client contact us?<\/th>\nInbound Call<\/td>\n<\/tr>
Best contact phone number for the client<\/th>\n763-757-1193<\/td>\n<\/tr>
Is the client only asking to apply a coupon?<\/th>\nNo<\/td>\n<\/tr>
Is the client asking for a reduction to the bill?<\/th>\nNo<\/td>\n<\/tr>
Is the client expecting a manager to follow up? (Advise F\/U within 24 hrs)<\/th>\nYes<\/td>\n<\/tr>
Describe the call in detail and answer the following questions...<\/th>\nPaulette called in wanting to speak with a manager. When I asked the reason, she said it was in regards to what she was charged. She also asked for the techs name which I gave. Please call her as soon as you can when you get in.<\/td>\n<\/tr>
Your Name<\/th>\nCara<\/td>\n<\/tr>
Did you create a task for Candice?<\/th>\nYes<\/td>\n<\/tr>
Did you notate on the client profile TLC & Flag Level?<\/th>\nYes<\/td>\n<\/tr>
Last Update<\/th>\n2020-12-28 10:21:48<\/td>\n<\/tr>
Start Time<\/th>\n2020-12-28 10:18:23<\/td>\n<\/tr>
Finish Time<\/th>\n2020-12-28 10:21:48<\/td>\n<\/tr>
IP<\/th>\n97.116.98.252<\/td>\n<\/tr>
Browser<\/th>\nChrome<\/td>\n<\/tr>
Device<\/th>\nDesktop<\/td>\n<\/tr>
Referrer<\/th>\nN\/A<\/td>\n<\/tr><\/table>

This email was sent to Billing@reliablegaragedoor.com as a result of a form being completed.
Click here<\/a> to report unwanted email.<\/small><\/div>\n
\"formsite_email_logo.png\"<\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-28T16:21:52Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1380489914"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1380489914\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1380489914\/119119"}}} 2021-01-15 13:32:02:{"id":1396451371,"number":120187,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"Expense Reimbursement Request | Change for Mike Merz","preview":"Please review the below request for reimbursement and approve or deny via the enclosed link. click here to approve or deny the request Reference # 14685553 Status Complete Department Service First a","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdAt":"2021-01-14T22:50:13Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-14T22:59:39Z","customerWaitingSince":{"time":"2021-01-14T22:50:13Z","friendly":"7 hours ago"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"customFields":[],"_embedded":{"threads":[{"id":4032970050,"type":"lineitem","action":{"type":"default","text":"You assigned to yourself","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:59:39Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"}}},{"id":4032948048,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"
Please review the below request for reimbursement and approve or deny via the enclosed link.<\/div>\n
click here to approve or deny the request<\/a>

Reference #<\/th>\n14685553<\/td>\n<\/tr>
Status<\/th>\nComplete<\/td>\n<\/tr>
Department<\/th>\nService<\/td>\n<\/tr>
First and Last Name<\/th>\nJustin Christensen<\/td>\n<\/tr>
Email address<\/th>\njustinc@reliablegaragedoor.com<\/a><\/td>\n<\/tr>
I am submitting a:<\/th>\nRequest for Change Given to Client<\/td>\n<\/tr>
Client Name<\/th>\nMike Merz<\/td>\n<\/tr>
Appointment Date<\/th>\n12\/30\/2020<\/td>\n<\/tr>
Invoice Number<\/th>\n203457<\/td>\n<\/tr>
Total amount of reimbursement requested:<\/th>\n5.00<\/td>\n<\/tr>
I certify that the items I am requesting reimbursement for or expense(s) I am reporting were purchased to be used for work purposes only. I understand that any items purchased for personal use or gain are not eligible for reimbursement and if I am found to have requested reimbursement for ineligible items or under false pretense, those amounts may be deducted from my payroll and I will be subject to disciplinary action up to and including termination.<\/th>\n\"signature\"<\/td>\n<\/tr>
Last Update<\/th>\n2021-01-14 16:50:08<\/td>\n<\/tr>
Start Time<\/th>\n2021-01-14 16:48:19<\/td>\n<\/tr>
Finish Time<\/th>\n2021-01-14 16:50:08<\/td>\n<\/tr>
IP<\/th>\n65.155.60.90<\/td>\n<\/tr>
Browser<\/th>\nChrome<\/td>\n<\/tr>
Device<\/th>\nDesktop<\/td>\n<\/tr>
Referrer<\/th>\nN\/A<\/td>\n<\/tr><\/table>

This email was sent to billing@reliablegaragedoor.com as a result of a form being completed.
Click here<\/a> to report unwanted email.<\/small><\/div>\n
\"formsite_email_logo.png\"<\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:50:13Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396451371"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396451371\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1396451371\/120187"}}} 2021-01-15 13:42:02:{"id":1380489914,"number":119119,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"Escalation Issue for Paulette Nelson submitted by Cara","preview":"@candiceD\u00a0Mailed check 1\/15","mailboxId":150715,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdAt":"2020-12-28T16:21:52Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-14T23:09:45Z","customerWaitingSince":{"time":"2020-12-28T16:21:52Z","friendly":"Dec 28, '20"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"customFields":[],"_embedded":{"threads":[{"id":4032995044,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T23:09:45Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4032964891,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":141580}},"body":"@candiceD<\/b>\u00a0Mailed check 1\/15","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:59:27Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4022555244,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"@vanessa<\/b> Please issue a check and send to billing address for $263.15. Thanks!","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-12T01:19:35Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4018701115,"type":"lineitem","status":"pending","action":{"type":"default","text":"Candice D. marked as Pending","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-11T01:33:40Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4011806209,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b>\u00a0this invoice is doing some really crazy stuff! The system states that I added an item, somehow checked uninstalled, and it won't let me delete the opener I added to increase the balance in order to transfer the payment. LVM for Paulette advising I'm still working on this and will call her Monday. Fill out a bug report?","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-07T22:57:21Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3992073234,"type":"lineitem","status":"pending","action":{"type":"default","text":"Candice D. marked as Pending","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-31T18:10:06Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":3990457703,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-31T00:39:33Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":3987114907,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b> I told her that Bryan advised - test the control and leave the car keys, manual, etc...on the counter. Advised that he didn't use a sink. Asked if there was anything that I can do to help her figure out what happened, call her Daughter etc. Client advised no. She's really not happy at all. I offered to reduce the warranties and refund but she doesn't want to.\u00a0","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-29T21:28:52Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3984688795,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"email sent to Bryan","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-29T03:11:29Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3984068463,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b>\u00a0the client has advised that she thinks our technician went rummaging thru her house and also broke her kitchen sink faucet. She wants us to pay to have the kitchen sink repaired.

She had left the house and allowed us to stay to complete the repair.

","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-28T22:17:12Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3982929335,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"CLICK HERE TO SUBMIT RESPONSE<\/a>

Reference #<\/th>\n14598752<\/td>\n<\/tr>
Status<\/th>\nComplete<\/td>\n<\/tr>
Scoring<\/th>\n0<\/td>\n<\/tr>
Contact Name<\/th>\nPaulette Nelson<\/td>\n<\/tr>
Link to Client (Customer Link)<\/th>\nhttps:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=90733<\/a><\/td>\n<\/tr>
Applicable EST\/SO\/INV #<\/th>\nINV203319<\/td>\n<\/tr>
EST\/SO\/INV Link<\/th>\nhttps:\/\/app.reliablegaragedoor.com\/invoice.html?invoice_id=92586<\/a><\/td>\n<\/tr>
How did the client contact us?<\/th>\nInbound Call<\/td>\n<\/tr>
Best contact phone number for the client<\/th>\n763-757-1193<\/td>\n<\/tr>
Is the client only asking to apply a coupon?<\/th>\nNo<\/td>\n<\/tr>
Is the client asking for a reduction to the bill?<\/th>\nNo<\/td>\n<\/tr>
Is the client expecting a manager to follow up? (Advise F\/U within 24 hrs)<\/th>\nYes<\/td>\n<\/tr>
Describe the call in detail and answer the following questions...<\/th>\nPaulette called in wanting to speak with a manager. When I asked the reason, she said it was in regards to what she was charged. She also asked for the techs name which I gave. Please call her as soon as you can when you get in.<\/td>\n<\/tr>
Your Name<\/th>\nCara<\/td>\n<\/tr>
Did you create a task for Candice?<\/th>\nYes<\/td>\n<\/tr>
Did you notate on the client profile TLC & Flag Level?<\/th>\nYes<\/td>\n<\/tr>
Last Update<\/th>\n2020-12-28 10:21:48<\/td>\n<\/tr>
Start Time<\/th>\n2020-12-28 10:18:23<\/td>\n<\/tr>
Finish Time<\/th>\n2020-12-28 10:21:48<\/td>\n<\/tr>
IP<\/th>\n97.116.98.252<\/td>\n<\/tr>
Browser<\/th>\nChrome<\/td>\n<\/tr>
Device<\/th>\nDesktop<\/td>\n<\/tr>
Referrer<\/th>\nN\/A<\/td>\n<\/tr><\/table>

This email was sent to Billing@reliablegaragedoor.com as a result of a form being completed.
Click here<\/a> to report unwanted email.<\/small><\/div>\n
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2021-01-15 14:56:15:{"id":1395949768,"number":120132,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"DIRECT INVOICE, RELIABLE GARAGE DOOR-COON RAPIDS, SI 7533304 RI 6661080 PO: CLASSICA 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2021-01-15 15:12:12:{"id":1396451371,"number":120187,"threads":1,"type":"email","folderId":2114931,"status":"active","state":"published","subject":"Expense Reimbursement Request | Change for Mike Merz","preview":"Please review the below request for reimbursement and approve or deny via the enclosed link. click here to approve or deny the request Reference # 14685553 Status Complete Department Service First a","mailboxId":150715,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdAt":"2021-01-14T22:50:13Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-14T22:59:39Z","customerWaitingSince":{"time":"2021-01-14T22:50:13Z","friendly":"9 hours 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Please review the below request for reimbursement and approve or deny via the enclosed link.<\/div>\n
click here to approve or deny the request<\/a>

Reference #<\/th>\n14685553<\/td>\n<\/tr>
Status<\/th>\nComplete<\/td>\n<\/tr>
Department<\/th>\nService<\/td>\n<\/tr>
First and Last Name<\/th>\nJustin Christensen<\/td>\n<\/tr>
Email address<\/th>\njustinc@reliablegaragedoor.com<\/a><\/td>\n<\/tr>
I am submitting a:<\/th>\nRequest for Change Given to Client<\/td>\n<\/tr>
Client Name<\/th>\nMike Merz<\/td>\n<\/tr>
Appointment Date<\/th>\n12\/30\/2020<\/td>\n<\/tr>
Invoice Number<\/th>\n203457<\/td>\n<\/tr>
Total amount of reimbursement requested:<\/th>\n5.00<\/td>\n<\/tr>
I certify that the items I am requesting reimbursement for or expense(s) I am reporting were purchased to be used for work purposes only. I understand that any items purchased for personal use or gain are not eligible for reimbursement and if I am found to have requested reimbursement for ineligible items or under false pretense, those amounts may be deducted from my payroll and I will be subject to disciplinary action up to and including termination.<\/th>\n\"signature\"<\/td>\n<\/tr>
Last Update<\/th>\n2021-01-14 16:50:08<\/td>\n<\/tr>
Start Time<\/th>\n2021-01-14 16:48:19<\/td>\n<\/tr>
Finish Time<\/th>\n2021-01-14 16:50:08<\/td>\n<\/tr>
IP<\/th>\n65.155.60.90<\/td>\n<\/tr>
Browser<\/th>\nChrome<\/td>\n<\/tr>
Device<\/th>\nDesktop<\/td>\n<\/tr>
Referrer<\/th>\nN\/A<\/td>\n<\/tr><\/table>

This email was sent to billing@reliablegaragedoor.com as a result of a form being completed.
Click here<\/a> to report unwanted email.<\/small><\/div>\n
\"formsite_email_logo.png\"<\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:50:13Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396451371"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396451371\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1396451371\/120187"}}} 2021-01-15 15:22:13:{"id":1380489914,"number":119119,"threads":1,"type":"email","folderId":2114927,"status":"active","state":"published","subject":"Escalation Issue for Paulette Nelson submitted by Cara","preview":"@candiceD\u00a0Mailed check 1\/15","mailboxId":150715,"assignee":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdAt":"2020-12-28T16:21:52Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-14T23:09:45Z","customerWaitingSince":{"time":"2020-12-28T16:21:52Z","friendly":"Dec 28, '20"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"customFields":[],"_embedded":{"threads":[{"id":4032995044,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T23:09:45Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4032964891,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":141580}},"body":"@candiceD<\/b>\u00a0Mailed check 1\/15","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T22:59:27Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4022555244,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"@vanessa<\/b> Please issue a check and send to billing address for $263.15. Thanks!","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-12T01:19:35Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":4018701115,"type":"lineitem","status":"pending","action":{"type":"default","text":"Candice D. marked as Pending","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-11T01:33:40Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":4011806209,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b>\u00a0this invoice is doing some really crazy stuff! The system states that I added an item, somehow checked uninstalled, and it won't let me delete the opener I added to increase the balance in order to transfer the payment. LVM for Paulette advising I'm still working on this and will call her Monday. Fill out a bug report?","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-07T22:57:21Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3992073234,"type":"lineitem","status":"pending","action":{"type":"default","text":"Candice D. marked as Pending","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-31T18:10:06Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":3990457703,"type":"lineitem","action":{"type":"default","text":"Candice D. assigned to Candice D.","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-31T00:39:33Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"}}},{"id":3987114907,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b> I told her that Bryan advised - test the control and leave the car keys, manual, etc...on the counter. Advised that he didn't use a sink. Asked if there was anything that I can do to help her figure out what happened, call her Daughter etc. Client advised no. She's really not happy at all. I offered to reduce the warranties and refund but she doesn't want to.\u00a0","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-29T21:28:52Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3984688795,"type":"note","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"email sent to Bryan","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-29T03:11:29Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3984068463,"type":"note","status":"active","state":"published","action":{"type":"original-author","associatedEntities":{"user":246758}},"body":"@vanessa<\/b>\u00a0the client has advised that she thinks our technician went rummaging thru her house and also broke her kitchen sink faucet. She wants us to pay to have the kitchen sink repaired.

She had left the house and allowed us to stay to complete the repair.

","source":{"type":"web","via":"user"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":246758,"type":"user","first":"Candice","last":"D.","email":"candiced@reliablegaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-28T22:17:12Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}},{"id":3982929335,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"CLICK HERE TO SUBMIT RESPONSE<\/a>

Reference #<\/th>\n14598752<\/td>\n<\/tr>
Status<\/th>\nComplete<\/td>\n<\/tr>
Scoring<\/th>\n0<\/td>\n<\/tr>
Contact Name<\/th>\nPaulette Nelson<\/td>\n<\/tr>
Link to Client (Customer Link)<\/th>\nhttps:\/\/app.reliablegaragedoor.com\/customer-detail.html?customerId=90733<\/a><\/td>\n<\/tr>
Applicable EST\/SO\/INV #<\/th>\nINV203319<\/td>\n<\/tr>
EST\/SO\/INV Link<\/th>\nhttps:\/\/app.reliablegaragedoor.com\/invoice.html?invoice_id=92586<\/a><\/td>\n<\/tr>
How did the client contact us?<\/th>\nInbound Call<\/td>\n<\/tr>
Best contact phone number for the client<\/th>\n763-757-1193<\/td>\n<\/tr>
Is the client only asking to apply a coupon?<\/th>\nNo<\/td>\n<\/tr>
Is the client asking for a reduction to the bill?<\/th>\nNo<\/td>\n<\/tr>
Is the client expecting a manager to follow up? (Advise F\/U within 24 hrs)<\/th>\nYes<\/td>\n<\/tr>
Describe the call in detail and answer the following questions...<\/th>\nPaulette called in wanting to speak with a manager. When I asked the reason, she said it was in regards to what she was charged. She also asked for the techs name which I gave. Please call her as soon as you can when you get in.<\/td>\n<\/tr>
Your Name<\/th>\nCara<\/td>\n<\/tr>
Did you create a task for Candice?<\/th>\nYes<\/td>\n<\/tr>
Did you notate on the client profile TLC & Flag Level?<\/th>\nYes<\/td>\n<\/tr>
Last Update<\/th>\n2020-12-28 10:21:48<\/td>\n<\/tr>
Start Time<\/th>\n2020-12-28 10:18:23<\/td>\n<\/tr>
Finish Time<\/th>\n2020-12-28 10:21:48<\/td>\n<\/tr>
IP<\/th>\n97.116.98.252<\/td>\n<\/tr>
Browser<\/th>\nChrome<\/td>\n<\/tr>
Device<\/th>\nDesktop<\/td>\n<\/tr>
Referrer<\/th>\nN\/A<\/td>\n<\/tr><\/table>

This email was sent to Billing@reliablegaragedoor.com as a result of a form being completed.
Click here<\/a> to report unwanted email.<\/small><\/div>\n
\"formsite_email_logo.png\"<\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":354872536,"first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"createdBy":{"id":354872536,"type":"customer","first":"Formsite","last":null,"photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/05.png","email":"noreply@fs10.formsite.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2020-12-28T16:21:52Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1380489914"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/150715"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/354872536"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1380489914\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/246758"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1380489914\/119119"}}} 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2021-01-15 21:12:17:{"id":1396268173,"number":120163,"threads":1,"type":"email","folderId":2133524,"status":"active","state":"published","subject":"Re: Estimate 204189 Reliable Garage Door","preview":"Thank you for your estimate. Considering the cost of repairing the panel, we would be interested to know what a new door costs. Would you also be able to provide us with an estimate for brand new g","mailboxId":151654,"assignee":{"id":184619,"type":"user","first":"Clay","last":"Kriechbaum","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184619.69001.jpg","email":"clayk@reliablegaragedoor.com"},"createdBy":{"id":398152340,"type":"customer","first":"Jason","last":"McNerney","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"jandm.rtw2008@gmail.com"},"createdAt":"2021-01-14T19:32:10Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-15T14:12:12Z","customerWaitingSince":{"time":"2021-01-14T19:32:10Z","friendly":"18 hours ago"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":398152340,"type":"customer","first":"Jason","last":"McNerney","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"jandm.rtw2008@gmail.com"},"customFields":[],"_embedded":{"threads":[{"id":4034515363,"type":"lineitem","action":{"type":"default","text":"Sue Gainor assigned to Clay Kriechbaum","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":184623,"type":"user","first":"Sue","last":"Gainor","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184623.251053.png","email":"sueg@reliablegaragedoor.com"},"assignedTo":{"id":184619,"type":"user","first":"Clay","last":"Kriechbaum","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/184619.69001.jpg","email":"clayk@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-15T14:12:12Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184619"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184623"}}},{"id":4032320135,"type":"lineitem","action":{"type":"moved","text":"Reliable . moved this conversation from the Reliable Garage Door mailbox","associatedEntities":{"mailbox":2691}},"source":{"type":"web","via":"user"},"createdBy":{"id":322360,"type":"user","first":"Reliable","last":".","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/322360.251151.jpg","email":"info@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T19:35:04Z","_embedded":{"attachments":[]},"_links":{"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/322360"}}},{"id":4032309122,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"
Thank you for your estimate. Considering the cost of repairing the panel, we would be interested to know what a new door costs.\n

<\/div>\n
Would you also be able to provide us with an estimate for brand new garage doors? We have two doors - a 16x9 double door and a 8x9 single door. We are interested in the Amarr door shown us to us in their brochure:<\/div>\n

<\/div>\n
1. The door at the bottom of page 14. (Amarr Designer's Choice)<\/div>\n

<\/div>\n
We can be contacted by email or phone. Jason (651) 270-5934.<\/div>\n

<\/div>\n
Thanks!<\/div>\n
Jason <\/div>\n<\/div>\n
\n
On Mon, Jan 11, 2021 at 2:45 PM Reliable Garage Door <info@reliablegaragedoor.com<\/a>> wrote:
<\/div>\n
Hi Jason McNerney,
\nThank you for the opportunity to earn your business. I personally appreciate you as a customer.

\nPlease click the PDF Link<\/a> to view your Estimate.
\nSincerely,
\nReliable Garage Door
\nMain Office: (612) 339-8828<\/blockquote>\n<\/div>","source":{"type":"email","via":"customer"},"customer":{"id":398152340,"first":"Jason","last":"McNerney","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"jandm.rtw2008@gmail.com"},"createdBy":{"id":398152340,"type":"customer","first":"Jason","last":"McNerney","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"jandm.rtw2008@gmail.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T19:32:10Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/398152340"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/398152340"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396268173"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/151654"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/398152340"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/398152340"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396268173\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/184619"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1396268173\/120163"}}} 2021-01-15 22:12:17:{"id":1396399442,"number":120176,"threads":1,"type":"email","folderId":2133504,"status":"active","state":"published","subject":"Midland Fillable Transmittals","preview":"Vanessa Here are the Fillable for your review. please review and call me and I can go over them with you. Thank you Patrick Sent from my T-Mobile 5G Device Get Outlook for Android","mailboxId":151652,"assignee":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"createdBy":{"id":398186974,"type":"customer","first":"Pat","last":"Jones","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"patj@midlandgaragedoor.com"},"createdAt":"2021-01-14T21:46:02Z","closedBy":0,"closedByUser":{"id":0,"type":"user","first":"unknown","last":"unknown","email":"unknown"},"userUpdatedAt":"2021-01-15T15:12:15Z","customerWaitingSince":{"time":"2021-01-14T21:46:02Z","friendly":"17 hours ago"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{"id":398186974,"type":"customer","first":"Pat","last":"Jones","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"patj@midlandgaragedoor.com"},"customFields":[],"_embedded":{"threads":[{"id":4034727739,"type":"lineitem","action":{"type":"default","text":"You assigned to yourself","associatedEntities":[]},"source":{"type":"web","via":"user"},"createdBy":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"assignedTo":{"id":141580,"type":"user","first":"Vanessa","last":"Lloyd","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/users\/141580.49713.jpg","email":"vanessal@reliablegaragedoor.com"},"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-15T15:12:15Z","_embedded":{"attachments":[]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"createdByUser":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"}}},{"id":4032761513,"type":"customer","status":"active","state":"published","action":{"type":"default","associatedEntities":[]},"body":"
Vanessa <\/div>\n
Here are the Fillable for your review. <\/div>\n
please review and call me and I can go over them with you.<\/div>\n
Thank you <\/div>\n
Patrick <\/div>\n
\n

<\/div>\nSent from my T-Mobile 5G Device
\nGet Outlook for Android<\/a><\/div>","source":{"type":"email","via":"customer"},"customer":{"id":398186974,"first":"Pat","last":"Jones","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"patj@midlandgaragedoor.com"},"createdBy":{"id":398186974,"type":"customer","first":"Pat","last":"Jones","photoUrl":"https:\/\/d33v4339jhl8k0.cloudfront.net\/customer-avatar\/03.png","email":"patj@midlandgaragedoor.com"},"assignedTo":{"id":1,"first":"Help","last":"Scout","email":"none@nowhere.com"},"savedReplyId":0,"to":[],"cc":[],"bcc":[],"createdAt":"2021-01-14T21:46:02Z","_embedded":{"attachments":[{"id":328033154,"filename":"OrderForms_CommercialBlue-Fillable.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":198395,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396399442\/attachments\/328033154"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396399442\/attachments\/328033154\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/328033154\/71f24844f030ce807f2a6bc6db864ca70cefd149\/OrderForms_CommercialBlue-Fillable.pdf"}}},{"id":328033156,"filename":"OrderForms_ResidentialGreen-1202-20.pdf","mimeType":"application\/pdf","width":0,"height":0,"size":272685,"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396399442\/attachments\/328033156"},"data":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396399442\/attachments\/328033156\/data"},"web":{"href":"https:\/\/secure.helpscout.net\/file\/328033156\/99f8e83fab2353815542609b6cc54af1a314fca4\/OrderForms_ResidentialGreen-1202-20.pdf"}}}]},"_links":{"assignedTo":{"href":"https:\/\/api.helpscout.net\/v2\/users\/1"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/398186974"},"customer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/398186974"}}}]},"_links":{"self":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396399442"},"mailbox":{"href":"https:\/\/api.helpscout.net\/v2\/mailboxes\/151652"},"primaryCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/398186974"},"createdByCustomer":{"href":"https:\/\/api.helpscout.net\/v2\/customers\/398186974"},"closedBy":{"href":"https:\/\/api.helpscout.net\/v2\/users\/0"},"threads":{"href":"https:\/\/api.helpscout.net\/v2\/conversations\/1396399442\/threads\/"},"assignee":{"href":"https:\/\/api.helpscout.net\/v2\/users\/141580"},"web":{"href":"https:\/\/secure.helpscout.net\/conversation\/1396399442\/120176"}}}